Customer Reviews for Peabody Self Storage
(U-Haul Neighborhood Dealer)

702 reviews

201 Peabody Rd   Vacaville, CA 95687
(Hume Way)

(707) 451-0132

Location Hours

  • Mon-Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(707) 451-0132

201 Peabody Rd
Vacaville, CA 95687
(Hume Way)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Darrell C. 
Rating:
4.0

Served my purpose to rent. Had what packing materials I needed, and was quick to process my rental and to process out when the rental was returned.

john J. 
Rating:
3.0

Customer did not leave a comment.

Norman N. 
Rating:
1.0

24/7 process was a disaster- took 1 1/2 hours to get truck- uhaul changed location from one that was open to one that was closed

Steve K. 
Rating:
5.0

The lady that helped me at Peabody Storage was so helpful! She even came out in the rain to get the reading from the truck for me. I appreciated all of the assistance!

keri D. 
Rating:
5.0

The moving pads were missing but we didn't need any. The lady at the front office was very helpful, courteous, and quick. The vehicle worked great. Thank you!

judy H. 
Rating:
5.0

The staff is thee friendliest and most welcoming of all the uhaul store i have been too. I have been using them alot over the past 3 years. This staff can set an amazing example to many other locations..

Sharleen J. 
Rating:
5.0

Very good customer service.

Raquel V. 
Rating:
5.0

Customer did not leave a comment.

BARBARA D. 
Rating:
3.0

Customer did not leave a comment.

TEDD G. 
Rating:
5.0

Great people with even better customer service.

KEITH W. 
Rating:
3.0

check mileage before you leave and compare it to what is on you paperwork. I had almost 15 extra miles on mine that I didn't notice until I did the math of my usage!

BECKI F. 
Rating:
4.0

The team at the site were very friendly and courteous. Unfortunately, good customer service is not always the norm, so I very much appreciated their great attitudes and attentiveness during the pickup transaction.

BERNARD V. 
Rating:
5.0

Very courteous, customer friendly

Reny N. 
Rating:
5.0

Good people!

RENEE N. 
Rating:
5.0

Customer did not leave a comment.

aimmie H. 
Rating:
3.0

The uhaul truck was clean but not well maintained. Tire system notice came on and the doors would not shut. At times they would should but then slightly open again once we were on the highway. The customer service was exceptional. Just the truck that needs maintenance

ARLETTE ATHZIRI P. 
Rating:
5.0

Customer did not leave a comment.

EMILIANO F. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

sean M. 
Rating:
5.0

It was so easy to rent from this location. I pointed out that the gas gage did not match the paperwork that I was given and so I returned the truck with the same amount as was in it when I picked it up. They were very gracious and gave a little discount for it all. So kind an professional and very clean.

Becki F. 
Rating:
5.0

Customer did not leave a comment.

ALVIN B. 
Rating:
5.0

This is the best Uhaul place in town.

Kristopher B. 
Rating:
5.0

Great place in and out in no time very courteous service from both people I dealt with and great price

JIMMY M. 
Rating:
5.0

Rep was very nice and helpful

Kj K. 
Rating:
2.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

edward J. 
Rating:
4.0

Customer did not leave a comment.

LATONYA L. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Know that 10 foot trucks don't have a ramp, so dolly a good idea, or providing your own ramp/similar.

Ellen H. 
Rating:
1.0

We got charged for milage 3 x. We are homeless and was going to use the money for a motel after my wife chemotherapy. Now she in is ICU.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Everything was quick and easy from check in to check out. Nothing that I would say needs to change. Thank you again for the great air conditioning, it was much needed today.

Carrie F. 
Rating:
5.0

Customer did not leave a comment.

EVANGELIA C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

EARL S. 
Rating:
3.0

Have the pickup location where I asked for it rather then 30 minutes away.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

WARAWUT W. 
Rating:
5.0

Customer did not leave a comment.

Warawut W. 
Rating:
4.0

Customer did not leave a comment.

Mahesh N. 
Rating:
5.0

Customer did not leave a comment.

Darryl P. 
Rating:
5.0

Customer did not leave a comment.

Rowell I. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

The honesty of this company is beyond expected.

ray B. 
Rating:
5.0

Peabody self storage rocks, especially when other uhaul facilities could not help me the staff of peabody did. Thank you again

Christina S. 
Rating:
5.0

Eddie and other staff were super helpful from Peabody Vacaville U haul location! We appreciated that Eddie helped walk us through uhaul processes in a kind manner as well as steps to be extra prepared and safe on the road. He also answered all our questions very thoughtfully. Thank you!

Tanhya C. 
Rating:
1.0

The customer representative who helped my parents was not honest and added collision coverage without their verbal agreement since they couldn't read in English. The experience would be better if they didn't try to trick my parents.

Yiwen C. 
Rating:
5.0

Best service since covid19 started we've had, outstanding customer service the managers of peabody self storage go beyond to insure you needs are meet. Thank you for your military service as well.

sukhjit S. 
Rating:
5.0

The had great customer service and helped find a solution for us to keep the truck longer.

SEAN W. 
Rating:
5.0

The people I had dealt with were very nice and professional. At checkout there were problems with the main office computer, and the person helping remained friendly and calm and explained the problem, witch fixed itself in a short time. My only complaint is that the vehicle description was not clear that this truck did not have a loading ramp. Every U-Haul truck I have ever seen had a loading ramp, and I took it for granted that this one did too. Wrong. Now I know. Other than that, a great experience.

Glenn T. 
Rating:
5.0

I was very satisfied with my service from Peabody Self Storage and U-haul. I will defiantly use their service again and will recommend them in future.

Shannon F. 
Rating:
5.0

Nothing great customer service

Charlene P. 
Rating:
5.0

Location was very clean staff was very accommodating and friendly gave me a sense of comfort when renting.. Thank you brie and Eddie for being professionals

KAREEM B. 
Rating:
5.0

Customer did not leave a comment.

Earl E. 
Rating:
5.0

Customer did not leave a comment.

Ken D. 
Rating:
5.0

Nothing! Customer service was greater than great! I was very satisfied with my experience.

CHRISTOPHER C. 
Rating:
5.0

Super nice people, equipment in great shape. Completely recommend.

Deborah S. 
Rating:
5.0

They're very good..

kristoffer S. 
Rating:
5.0

They were great there but the uhaul people I had talked to over the phone were the worst. I booked a truck months in advance but was called 2 days prior to moving stating they downgraded me to a van! How can I put a bed and apartment size things in a van! Then they stated if I used their truck I had to bring it back to the same place. I had to totally drive 180 miles to bring it back and also pay for a car rental to go back to nevada.. on top of that they want me to pay for the mileage .. yes I was outraged and won't be to kind when someone asks me about uhaul.

Jerry S. 
Rating:
5.0

Excellent service, right on top of things. Thank you again!!!

Richard M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

EDDIE C. 
Rating:
5.0

Customer did not leave a comment.

ROSE G. 
Rating:
5.0

Wonderful caring friendly

Paul K. 
Rating:
5.0

Customer did not leave a comment.

nogivenname S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Excellent don't change a thing!

Renee N. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

I booked the van to move one piece of furniture 10 miles. I opted for no insurance since I knew I needed the van for less than 1 hour use. The sales person added insurance when my husband picked up the van without telling him. He was extremely rude. I will not be using this location again.

joseph A. 
Rating:
5.0

Just keep up the excellent service!

RUSSELL G. 
Rating:
4.0

Very nice and accommodating people.

James P. 
Rating:
5.0

Great experience. Both the pick up and the return were simple and the people who worked with us were both outstanding. Unfortunately, I do not have their names.

William M. 
Rating:
5.0

Customer did not leave a comment.

edwin A. 
Rating:
5.0

Brianna behind the counter at this location was knowledgeable and thoughtful.

baltej S. 
Rating:
5.0

Keep the good work

Sergio P. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Owner was extra professional. Explained all details and was very polite and helpful. A1 service

lance H. 
Rating:
5.0

Equipment was very clean and sanitized inside , The Peabody facility staff are efficient, knowledgeable, and professional .Great experience would definitely use this location again for all my storage and moving needs.. Great job guys...

Edwin A. 
Rating:
4.0

The staff is polite, patient, professional, and very knowledgeable. Cares about my needs, makes me feel important, and completes the paperwork in a timely manner.

Reta T. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Lucia G. 
Rating:
5.0

The online reservation and pickup system was very easy to use.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Vivian R. 
Rating:
5.0

Love renting from this location! They are truly the best!

Richard H. 
Rating:
5.0

Excellent customer service

Scena N. 
Rating:
5.0

The customer service was fantastic! The vehicle was clean and running great!

cornelia A. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

The seats were torn and there was no way for us to upload the pictures. I also declined safe move when I reserved the truck, but was still charged for it.

Josh P. 
Rating:
5.0

Gabriella and staff were very polite, professional. Thanks a bunch!

Jeff G. 
Rating:
5.0

they are awesome as always. the awesome duo!!!!! love them!!!!

JANICE A. 
Rating:
5.0

Customer did not leave a comment.

Aminah M. 
Rating:
5.0

Customer did not leave a comment.

Jenell M. 
Rating:
5.0

Customer did not leave a comment.

Fernando S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
5.0

The truck had just been returned & not cleaned out in the back & I had to sweep it out myself before I could use it. The Uhaul agent was very helpful & courteous & we remedied the problem on site. Received very courteous & professional service from the Uhaul agent at the Vacaville facility but was seriously disappointed in the service I received in the Sunnyvale location where I first attempted to rent a truck. The customer service assistance I received at your Sunnyvale location was some of the worst I have experienced in any of my many Uhaul experiences. Hats off to your agent in Vacaville for her professionalism & courtesy but a zero score for that Sunnyvale office crew. The truck ran well on the trip & the drop off service here in Phoenix was excellent.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Service was great.

darssan A. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
No reviews have been submitted for this location.

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