Customer Reviews for Peabody Self Storage
(U-Haul Neighborhood Dealer)

813 reviews

201 Peabody Rd   Vacaville, CA 95687
(Hume Way)

(707) 451-0132

Office Hours

  • Mon-Sun: 8:30 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(707) 451-0132

201 Peabody Rd
Vacaville, CA 95687
(Hume Way)

Services at this Location:

Office Hours

  • Mon-Sun: 8:30 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Elizabeth Norton 
Rating:
5.0

Amazing staff

Gerald Keil 
Rating:
5.0

This was one of the most seamless moves I've had. The contractors were amazing and the Uhaul location also had very friendly and helpful people.

Marcy Dufrene 
Rating:
5.0

Was very nice

Ray Cardenas 
Rating:
5.0

Make sure that the ladies that helped me out work there for EVER I mean that they were so helpful one was older and one was younger but they had one of the best customer service that I have ever had. Army Veteran

Keith Britton 
Rating:
5.0

Customer did not leave a comment.

Jeanne Lewis 
Rating:
5.0

Customer did not leave a comment.

Cameron Alston 
Rating:
5.0

Convenient

Rodrigo Pereira 
Rating:
5.0

Everything went smooth, there were no issues and the staff was very professional and nice.

Carl Taylor 
Rating:
5.0

Excellent service. The rental was super easy. The person at the counter was very professional.

RAYMOND DANTUONO 
Rating:
5.0

Customer did not leave a comment.

Donald Beck 
Rating:
5.0

Customer did not leave a comment.

Angelita Gomez 
Rating:
5.0

The agent really worked with me and was very kind.

William Webster 
Rating:
5.0

Excellent service. Excellent customer service.

Raul Jaime 
Rating:
5.0

Though it rained and there was a leak into the truck compartment that got some of my boxes soaked.

Leann Lytle 
Rating:
5.0

Customer did not leave a comment.

Justin Driscoll 
Rating:
5.0

Customer did not leave a comment.

Anthony Junio 
Rating:
5.0

Customer did not leave a comment.

Gary Macomber_SPEC_DC_TRU 
Rating:
4.0

Maybe have Coffee and a Pastry to offer?

Marvin Fortson 
Rating:
4.0

Have your equipment gassed up and clean and ready I booked this van days ago it wasn’t a drop in

Suzanne Ruiz 
Rating:
5.0

Customer did not leave a comment.

dillon mercer 
Rating:
4.0

Good

Angelou SALUM 
Rating:
5.0

Everything was Great

OSAMA MOHAMMAD 
Rating:
5.0

Na

NAKISHA THOMAS 
Rating:
5.0

Never been disappointed by U-Haul.

Jose Penaloza 
Rating:
1.0

Customer service wouldn’t be the word I would use for this location. I’m moving, one of the biggest stresses a person experiences and when I failed to call the location to inform them I would be late to return the car, I received a reprimanding phone call. I take full accountability for not informing them that I would be late but to be spoken to so rudely and then told I needed to bring them their truck NOW and that they would not extend the time and then to be charged for an entire day without use of the truck due to them having none at their location is unacceptable. I would pay for the 2 hrs I was late, but an entire day and then denied a truck to utilize for what I paid for is an outrage. I will NEVER recommend or use this location again.

brittney white 
Rating:
5.0

Customer did not leave a comment.

Ali BHUMBLA 
Rating:
5.0

Customer did not leave a comment.

Brianna Quintanilla 
Rating:
5.0

Customer did not leave a comment.

Stephen Benetti 
Rating:
5.0

Customer did not leave a comment.

Kevin Paras 
Rating:
5.0

Really appreciated the service and the condition of the equipment. This will be our go to place from here on out!

Joy Cinotto 
Rating:
5.0

Andy and Ness at peabody Self Storage have always went above and beyond to meet my needs and make my Uhual rental a very pleasant and pleasurable experience . Great customer service ! Thanks Andy and Ness , keep up the good work !!

SAMUEL BRAVO 
Rating:
5.0

Customer did not leave a comment.

Joao Vieira 
Rating:
4.0

Very nice gentleman who assisted us with the return of our truck rental and made it so easy and we were out in 5 min.

Christina Ramos 
Rating:
5.0

I can’t think of anything at this time.

Madeline Durkin 
Rating:
5.0

the gentleman in the office is an absolute gem. very helpful, and aware of his business. thank you so much!

Clint Phillips 
Rating:
3.0

When I arrived to checkout, the employee did not check the U-Haul. He stated he would check it “later” and email me the receipt. Most U-Haul locations immediately check in the rental and send me the receipt before I leave.

Jessica Brown 
Rating:
5.0

Customer did not leave a comment.

Gene Ellis 
Rating:
5.0

Customer did not leave a comment.

Larrissa Kasimiroff 
Rating:
5.0

Customer did not leave a comment.

Christina Saole 
Rating:
5.0

The staff at this location is amazing. We had gone in there for supples, boxes, tape, etc. At our first visit, we were impressed with their recommendations re supplies needed for a packing. At that visit the gentleman was so helpful, patio and both him and the young lady were very professional. We ended up needed a Uhaul truck so we returned to this location. Again we encountered the same young lady and gentleman, they were as helpful and accommodating as the first visit. Great team, excellent customer service and well running truck. Thank you for making our packing and moving experience positive.

Patricia Ramirez-Ortega 
Rating:
5.0

Customer did not leave a comment.

Kenneth Kwitek 
Rating:
5.0

Customer did not leave a comment.

PATRICIA MARES 
Rating:
3.0

Got charged $30 for gas when I only drove 5mi the gas line Bailey even moved in 24 hrs

Jose Ochoa 
Rating:
4.0

Customer did not leave a comment.

Ken Ratti 
Rating:
5.0

Customer did not leave a comment.

Heather Dennington 
Rating:
5.0

They go out of their way to help you have a great move!

Bob Durand 
Rating:
5.0

Customer did not leave a comment.

Rikel DJOKO 
Rating:
5.0

Customer did not leave a comment.

Farhad Noori 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DUNCAN 
Rating:
5.0

Very happy with the service at this U-Haul location off Peabody! Some issues arose with our truck rental but all of the staff (mostly Andy, I hope that was his name) was extremely accommodating and kind! Will be sure to recommend this location. Thank you so much!

Alexis Mendoza 
Rating:
5.0

Great customer service friendly lady behind the counter older with glasses . Loved her she made me feel comfortable renting from her . Happy Thanksgiving

Sherri Troyer 
Rating:
5.0

The folks at this location are very professional and polite. I recommend this location to anyone who is planning to move.

Fred Taguiran 
Rating:
5.0

Customer did not leave a comment.

PAUL MURGATROYD 
Rating:
1.0

Have employees who aren't incompetent. Spoke with an employee the 4th of Sep about our scheduled drop off for Sep 5th. Was assured we WOULD NOT be charged for the 6th because of the holiday and business being closed. We could not check out online, or with a uhaul rep on the 5th due to some technical issues with the website not finding our reservation. The morning of the 6th, we get the receipt of then charging us the extra day. Called location and was told that they have a lack of communication and didn't know that we dropped it off on the 5th. Was on hold with to speak with uhaul for an hour, and then when i finally get a person the representative either hung up or lost signal. NEVER USING UHAUL AGAIN.

michael blake 
Rating:
5.0

Team at U haul was fast, and very helpful

Eileen Garrett 
Rating:
5.0

I would recommend dollys being available for all trucks and locations.

TERRANCE BESSELLIEU 
Rating:
5.0

Excellent customer service! I will never go to another location for uhaul again! They were outstanding and I will be a returning customer.

Christy McCallum 
Rating:
5.0

Customer did not leave a comment.

Cyndy Schlant 
Rating:
4.0

My actual mileage was a 1.1 miles over what the paperwork actually stated. It was not a big deal, that is why I did not notify the clerk. Other than that, help was quick and great. Only reason I did not provide a perfect 5 was due to the inconsistent of mileage issue.

Gerald Gerolaga 
Rating:
5.0

I locked my keys in the truck after loading it up . I was still on site and never left . I asked management At the Peabody storage facility if they could help . They immediately got on the phone . Long story short . Less then 30 minutes problem was Solved !! Had keys in my hand I highly recommend peabody Storage

SAMUEL BRAVO 
Rating:
5.0

Customer did not leave a comment.

Rex Burns 
Rating:
5.0

Customer did not leave a comment.

Sengthong Senabandith 
Rating:
4.0

Customer did not leave a comment.

Kenny walker 
Rating:
4.0

Customer did not leave a comment.

Johnny-Rey Abakan 
Rating:
3.0

Truck had a cracked windshield . . . also suspension could have been better, . . . perhaps more modern model truck?

STEVENK NOSE 
Rating:
3.0

Customer did not leave a comment.

Adam Richeal 
Rating:
5.0

Customer did not leave a comment.

Jason Wentz 
Rating:
5.0

Andrew was very helpful and knowledgeable. Had a very great experience and will rent there for my next needs. Great service! Thank you for the wonderful experience! Sincerely, Devin scott

DEVIN SCOTT 
Rating:
3.0

My ex-wife picked it up I have no idea. I got the pleasure of paying and dealing with the bull shit that comes with returning the truck. It is great on the front end but is sucks on the back side. So not happy, because no one will call.

Nathan Hurst 
Rating:
5.0

Not a thing. Great customer service

TROY BELTON 
Rating:
4.0

Customer did not leave a comment.

Joel Ortega 
Rating:
5.0

Great customer service!

STEPHANYVASQUEZ BALLESTEROS 
Rating:
2.0

Give your website and computer systems an overhaul.

Trevor Reinhart 
Rating:
5.0

Service was great,not much else to improve on.

bob maldonado 
Rating:
5.0

Nothing everything went well

PAUL MCDONALD 
Rating:
5.0

Customer did not leave a comment.

GARY JORDAN 
Rating:
1.0

Prices are misleading

Colin Hill 
Rating:
5.0

Very good customer service.

Joseph Fiori 
Rating:
5.0

It was a great experience. No complaints.

Wesley Pippenger 
Rating:
5.0

Great service, thanks

John Parrish 
Rating:
5.0

Customer did not leave a comment.

Christopher Benevidez 
Rating:
5.0

The staff at Peabody Self Storage are top notch and very helpful. They also put the customer’s safety first above anything else.

Ryan Rea 
Rating:
5.0

Everything was on point

Patrice Johnson 
Rating:
5.0

friendly and helpful staff

Casey Abbott 
Rating:
3.0

Customer did not leave a comment.

Carole Basham 
Rating:
3.0

Was charged for both a utility dolly and appliance dolly, but only received the appliance dolly. Requested that the utility dolly be removed from my bill, but never got a response.

James Gallardo 
Rating:
5.0

The process to return the vehicle after hours is a bit confusing. The link would not open for me. I was able to fulfill the process, but it was very cumbersome, especially asking for photos of the dash and inside the cabin to be uploaded. Otherwise, everything was fine.

Wayne Broughton 
Rating:
5.0

Keep up the Great Customer Service

DEMETRIA GIPPSON 
Rating:
5.0

Customer did not leave a comment.

Chris Bryant 
Rating:
5.0

Gabriella mgr on site is awesome, very professional, courteous, makes a moving day less stressing , truck was very clean and well maintained for what it is thankyou for a good experience on a very stressful day.

edwin alejandro 
Rating:
5.0

The gentlemen at the office was exceptional and awesome with instructions- great place to patronize

Terrina Strong 
Rating:
5.0

Great staff! Clean and convenient

WILLIAM DUNCAN 
Rating:
5.0

I had a wonderful experience. The staff treated me well. They were very professional and explained everything excellent. They answered all my questions and made me feel at ease.

maxine Holtz 
Rating:
5.0

Very kind and helpful-explained all of the details very well since this was my first time renting. Highly recommend!

Aliza Egger 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE KAMAU 
Rating:
5.0

Customer did not leave a comment.

Katrina quides 
Rating:
5.0

first class service, this is the second time i’ve used them and they are awesome, very friendly

Reny Nunag 
Rating:
5.0

Very friendly service. Rental process quick and easy.

Brittany Vincent 
Rating:
5.0

Good place to rent a truck very little hassle

DAN CAMARA 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top