Nothing. It was a great experience. They were quick to complete the paperwork. Minimal upsell pressure and quick to hook up the trailer. One thing I really appreciate is how dedicated to safety they are. Everything is right and checked more than once before they allow me to drive off the lot. They always have the trailer I need too.
Jean C
Customer Reviews for PDQ Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Had a hard time picking up the U-Haul, no one there to help and when I called customer service, they were not helpful at all.
Anthony RNinguno
SOMSAK PNone, it was perfect experience.
SOMSAK PNothing. Justin is very professional, witty, just a overall nice person. Well done JUSTIN!!!!!!
YVETTE JThe truck was dirty. The staff gave me a final price and after checking my receipt, I had to go back in the office to discuss. Disappointed overall.
NAKIYA AMake sure that the truck has gas in it. The guy said we would absolutely have to go to the very closest gas station because the truck was close to empty. Well it was worse than that! It was below "e". This was reckless and put our lives in danger in the city of Portland. Walk to the gas station if you have to. It put us in danger to leave with that gas tank BELOW E! It scared me to death when we pulled out into five lanes of traffic and the gas gauge fell BELOW empty. I was absolutely terrified and that was no way for anyone to start out a moving journey. I hope that never happens to anyone else ever again.
JOSIE BThe equipment was clean, but it was very difficult to get the driver's door to close - there is an issue with the latch...
Brian DMake when cusomers rent they get there blankets!
ROBERT BI was early for my reservation, but was able to get my truck anyway. The employee really knows his stuff and quickly dispatched the rental. The truck was in perfect working order and well maintained. I will definitely use this location if I need to rent equipment in the future or need storage space.
KERRY HTooo expensive taxing people bass on the mileage is not fair and on top of the others charges are not a joke
SEYDOU MWish I remembered the attendent's name who checked us in and checked us out 'cause they deserve some love. Just dynamite.
Matthew PNuthin! Friendly, helpful, efficient. I was in and out, then in and out. ~dave
DAVID JAsk, if i knew the door was stuck in the open position. Not sure if he was able to close it after I returned it.
GALVIN S20 dollar rental ended up being 120. No explanation offered.
BRIAN WJustin is always friendly, professional and extremely organized!
Sharon WNo comment, you are fair with your clients.
Pegie NFantastic service g
BRENT WJustin is wonderful, so nice and professional
Sharon WI booked for three days for a pick up truck. The contract read four days.
SONNY EPlace was clean and well organized. Staff was friendly and professional.
RANDALL SJustin is great❗️ I am pleased with my experience
Sharon WFriendly and helpful
DAVID SFast friendly service.
BART LHelpful, kind, and courteous.
Annette CGenial
Brian FEverything was great. The staff was wonderful.
CARL HCheck in was quick, easy, and friendly with Alan. He got me in and out and I appreciated his respectful manner of communicating.
AMBER GI first went to the UHaul on NE Sandy and they did not have the van I reserved. I had to walk back home, to ouck up car to drive to other location 4 miles away. This delayed me by over an hour.
CYNTHIA NGood job 👍
PAUL MThe experience was a breeze, good people, fast transaction. Highly recommended
Sean DGreat, friendly service - very efficient and so easy to work with!
CATHERINE HThe guy that checked us in was very friendly
LAURA MThere was not a 24 hour drop off option - I attempted to reach out, follow instruction so I could drop off, and there was no answer during business hours. Then drop off process was not clear in instructions - just call number that did not answer. And wanted to drop off when completed with truck - office closed, no drop option, no key drop - and if there is it is extremely well hidden.
ALYSSA WThings went smoothly. No suggestions.
Angela AVery friendly and knowledgeable staff
Karolyn AGreat service
Peter KI was just an hour late so it was nice for the understanding. The traffic in Portland was something else on a Friday afternoon. Everyone made it really easy but for some reason I did not get a confirmation of the drop off of the trailer but that's okay.
James EMy first choice was the location on Foster Road, but at the pickup location they couldn't find it on the map so I had to use this one. But it all turned out good.
Ryan PThis location was where I was shifted to for drop off. It was not in a convienThis location was where I was directed to drop off. It was not in a convenient location for me, adding an extra 20 minutes to my journey.t location for me. It was an additioanl 20 minutes from my location.
Eric BThe young man that helped us was super nice, professional and had great smile
Sharon WQuick and painless.
Steve DThey were great!
Russell Csuper friendly and helpful staff
John MGreat job
SAMUEL RThe guy was very helpful, and made drop-off quick and easy
CHRISTOPHER LI have rented uhaul from the same location every time and the people that serviced me was amazing. Thank them and you for the rental experience with them and you.
Victoria Minform future customers that a chevron gas station is close by and a good option for fueling up before returning the rental.
JASON LHave a drop box for keys. I brought the truck back early, but nowhere to leave the keys I left in a mailbox drop. Other than that I had no worries Good experience
Janet HWhen i was taking pictures via the app, it crashed & took me back to the beginning of Return My Truck, so I couldn't finish taking pictures.
Cullis AVery helpful with the truck issue I got.
Min SSuper friendly people. Helpful and efficient at meeting the customer's needs. Safe and convenient location.
Shiketha RVery pleased with the service I received
Vernetta H | Overall Experience