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Onesmus M
Customer Reviews for PCH Wheels LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, the process was efficient and flawless, online ordering easy and intuitive, staff was knowledgeable, cordial, professional.
Don OCheck your equipment,tires flat,no washer fluid,engine light on,pressure in tires all wrong,engine sounds like it’s going out shifting bad,windshield so dirty had to wash it myself.normally I never had problems but it’s slacking now,very disappointed .Love the lady that works there but is leaving so I’m worried im going to have problems in future.when working 2 events but have to wait 2.5 hours for tire to be fixed then it’s low on air had to fill it myself not good for my business.
Barbie FBit more friendly over the phone
brad lA great experience!
Stephen RCustomer service was awesome at this location
Selestino SGreat customer service from the front desk employees.
selestino SVery Professional and Excellent customer service
Pamela BExcellent Service
Charles BGreat job
Michael WCall me
GUY FAll good! Thank you.
Janice MCustomer service rep was friendly & helpful.
David GDropped off and back on the road in less than 5 minutes
John MTruck was pretty beat up, it functioned, but thats all that can be said for it.
Michael NThanks Mr. Abraham he was very professional and kind to me and my family in Renting the Uhaul. Again Thank you
Robert Pthe lady at the store was very help full , great att , very frendly great experince
Gus LPerson at the desk that helped me was very nice
Bobby CCan't improve perfection.
Robert CWon’t be going there again. In fact, don’t think I’ll be using uhall again after National customer service was no help. I’ll just stick with Penske
Patrick DAll good
bruce fI was a little disappointed on the truck we had. No fault to the locations but it leaked mulitple areas inth the cab when we got rain and was obviously not the first time
Bobby EAll good
bruce fEverything was easy and hassle-free.
koller kSigns or lighted signs on where to go to pickup/drop off equipment. When I went to website, I entered my vehicle and requested info I would need. I got hitch, insurance and trailer. When I show up, he did not have that I had picked up hitch, so he was going to charge me for one. I had my receipt on the phone and he cleared it. Then asked me about insurance on trailer. I said it was on my copy on phone. I evidently overlooked needing the adapter or it was not made clear that I would need one to use the trailer. Another added expense.
JAMES PThere was limited packing materials is the only thing. They didnt have a dolly as ordered, but provided the appliance dolly in lieu. Very nice person there.
Martin HI rent from PCH Wheels, LLC about three to four times a year - they are convenient & friendly - never had an issue renting trailers from them. I would highly recommend them.
Julius ZEasy pick up! Opened on time, employee was very helpful and helped to hook up the trailer! Great experience - will recommend to friends.
Christiane MIn and out great !
STANLEY SOutstanding service as usual.
Daniel BDid not get the furniture blankets I paid for and the guy working did not have any hospitality. Was watching soccer while I was checking out the truck and didn’t seem to want to help at all. He didn’t even check to see if the blankets were in the back or anything. Just gave me the keys and showed me where the truck was parked and that’s it. Also wasn’t there when I dropped off the truck.
Ariana GSherry is the Best!!! The other uhaul in new braunfels sucks it's horriable on returning and always over charged!
Barbie FSuper easy!
Cecilia YThat person in office might need more help.
arturo rGreat service
Jose RI came a few minutes before 4 when they closed and the guy working, I didn't catch his name but he got me in and out quickly where I was able to rent a uhaul truck that was very much needed on a short notice I appreciate him taking care of me!
zaly bEverything was tip top, the gentleman that helped us was very knowledgeable and polite and professional. All good!
joel rNo issues. It was a quick and easy pick up and return.
Lia MThe communication with U-Haul during my experience was the worst of any company I've ever had to work with.
mike bEverything was great
Sherry KI was unaware that I was charged insurance until I received the final bill. Was never told or asked about insurance.
frank cNo complaints. Staff was friendly and the transaction was quick
GABRIEL RThe woman that works here is a hard worker and deserves all the stars for this review, next time I’ll try to remember her name but this location is my goto.
Kevin CExcellent staff and responsiveness to customer
Arnulfo AService was extremely rude and poor. The attitude of the employee guarantees that I will never refer or come to this location again even when my job requires something close.
Taylor TLady was nice and helpful, my go to Uhaul destination 👍
Mason SIt was an easy process. The lady that helped me (I can’t remember her name but her dog Cowboy was adorable.) was very nice and helpful. She gave me return options and said call if I had any trouble. It was a great experience.
Susan SI thought the location was great employee was great I dropped off after hours I love that there was a map to tell you where to park it and where the drop off key was but I can see some people that are not experienced with the bigger trucks being intimidated by the drop off area overall location was excellent employee was excellent
Brandon Rprompt service, zero issues, easy transaction
Terry CThe entrance stated to turn in was blocked with cones so could not turn in there.. just left the truck with the rest... no real instructions where to leave it... You folks really need to get your shit together...
Jeffery K