Customer Reviews for Paynes Truck & Auto Repair
(Distribuidor de U-Haul del vecindario)

351 comentarios

340 Main St   North Reading, MA 01864
(Rt 28)

(978) 276-3368

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(978) 276-3368

340 Main St
North Reading, MA 01864
(Rt 28)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 8 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

The person running the place (owner?) was on his running motorcycle started yelling at me the moment I arrived. Basically said, “You have to figure it out yourself, log in and do a self check out. If you can't figure it out, I don't give a fuck!!”. I asked if he was customer service and he said “self check out is a pain in the ass, so if you can't figure it out, then go somewhere else, I don't give a fuck.” I'm a CPA/professional and, although I've certainly heard those words before, I was stunned this is how he started the conversation with me, first thing in the morning. I did nothing to set him off. He has two other guys that work there that witnessed this exchange who were totally mortified. I asked them if he was kidding with me or serious and they both said, “No, he's totally serious. He's a miserable assh#le.” I have no problem with these guys…nice guys just being honest… You guys beed to pull the plug on this guy immediately because he is NOT representing UHaul in a positive manner. I'll be polite…guy is a total jerk. Brian Lucy Cell. 781.983.3604

Brian L. 
Clasificación:
1.0

the guy running told me to fuck myself because he wanted to eat his breakfast before with uhual. I am honestly shocked I had to deal with such a character I have used uhual in the past probably wont use again after dealing with this man.

Tom B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur G. 
Clasificación:
1.0

The app doesn't work. It couldn't find location. Waited on hold for 1 hour before got representative. Our reservation was canceled in error. The whole process was horrible. Only bright spot was the rep we got on phone finally.

Joel K. 
Clasificación:
5.0

The owner of the automotive repair shop was a great guy very likable friendly service was great I would recommend to anybody

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anders B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander C. 
Clasificación:
5.0

second time using them, would definitely do it again.

David O. 
Clasificación:
5.0

it was smooth and easy.

Kevin W. 
Clasificación:
5.0

Great experience from pick up to drop off. Quick, easy, pleasant... could not ask for more

David O. 
Clasificación:
5.0

Excelente

EDWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur G. 
Clasificación:
1.0

I was overcharged and then told a story by the owner that it was a corporate UHAUL issue. Total rip off. This location is not trustworthy, don't use it.

Matt J. 
Clasificación:
5.0

Charlie, the gentleman from U haul, was friendly, attentive and helpful. Truck was clean inside and out. Would do business with this U haul facility again.

kathleen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilario G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
1.0

Location was fine the booking service is horrible and cost me three trips because the truck was no where around which cost me a lot more in miles. They called 1 day before I requested it but I booked it for days in advance

Robin M. 
Clasificación:
5.0

Great service

tom losco L. 
Clasificación:
4.0

Online processing did not work

Nasri B. 
Clasificación:
4.0

I had difficulty using mobile app. Reservation expired because I arrived an hour after scheduled pick up time. Fortunately, staff was on hand to assist with the rental.

Paul S. 
Clasificación:
5.0

website is clunky trying to order trailer and find place that had it. Once we got through that the place, setup and local uhaul place were all great.

andrew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoAnne T. 
Clasificación:
5.0

Always a pleasure. Very happy to see social distancing in place as well.

Arthur G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic A. 
Clasificación:
1.0

Location was fine who ever does booking is terrible was Supposed to pick up the truck at eight didn't get it till 12 had two trucks reserved only got one Scheduling was supposed to call me back and never did very unsatisfied

Brandon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward W. 
Clasificación:
5.0

I am a customer since years and always happy with the great service at this location !

NICOLE L. 
Clasificación:
5.0

Fast easy and You stations owner Charlie couldn't have been more down to earth and helpful. Will be using his location for all my truck rental needs.

Phill B. 
Clasificación:
5.0

Great place they are super nice and very helpful

RICHI G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa P. 
Clasificación:
5.0

The check in process was not very efficient. I arrived at 5 o'clock to pick up the truck and could not get any information off the app to sign in and get the code to retrieve the keys. It wasn't until I called the number after 7 o'clock to find out that the contract had been canceled. Luckily the lady I spoke to was able to retrieve it. But it's very confusing and I would never use this process again. I like U-HAUL but I wouldn't rent a vehicle unless I could go into the building and talk to someone.

RICHARD S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Curt H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

Customer service was Excellent and location perfect for me and the truck was very nice! Thank you guys so much!!

ELVORIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur G. 
Clasificación:
5.0

Not much, Charlie was very helpful and knowledgeable. I have rented here before and will rent here the next time I need a truck.

Peter S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmad M. 
Clasificación:
5.0

Great overall rental experience. My best UHaul rental experience ever!

LEONARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
5.0

I loved loved loved the man who worked with me at the rental location. He was lovely on the phone and even more enjoyable the day I picked up the truck. I am renting another truck this Saturday and would never work with any other perso but him

Maria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt P. 
Clasificación:
5.0

The UHaul representative, Charlie Payne was excellent and a pleasure to work with. Thank You, Wayne Johnson

Wayne J. 
Clasificación:
5.0

great service

william P. 
Clasificación:
5.0

The truck was really clean overall, but the inside of the windshield was dirty enough to make glare more annoying. Overall, I thought the manager was pleasant and friendly.

Eric J. 
Clasificación:
3.0

Mobile checking was a pain. I would not recommend.

Bambi S. 
Clasificación:
5.0

quick and easy - nice truck

Sean B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

Friendly and efficient service.

jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

Very easy to rent from Payne's and very nice owner.

Marie L. 
Clasificación:
4.0

When we arrived at the location for pickup it was closed and we had been given no information (at all) about what to do in this situation. There was no obvious way to pick up the van, and after calling we were finally forwarded an email that contained a link to let us move forward with checking out our van. It was incredibly stressful and unnecessary to not give us this information ahead of time (if someone is checking out a van on the weekend just send them this email so that they know they have to go through these steps), otherwise there would have been no way for us to get the van. It put us an hour behind schedule but after that everything went smoothly.

Brian O. 
Clasificación:
2.0

I only received 6 furniture pads at the pick up location but they said I received 12. They charged me $38.00 for missing pad I never received. I call to complain and the woman I spoke with said she would credit my account. Been over a month and no credit. only use UHAUL if you like being ripped off by their total incompetence. I'm wondering if they charged me double for the missing pads? Who the F**** knows, since I never received the reciept for the initial transaction. Horrible company to work with.

Danielle S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

Everything worked out well. Charlie was great.

john S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

Charlie made it very simple. Friendly and a good representative for u haul

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

The guy in the shop is extremely helpful. Definitely go to this place rather than others.

wenhao C. 
Clasificación:
5.0

The online reservation system was awful, but the people at Payne's Truck & Auto Repair were fantastic! I highly recommend the location, but you should probably call them directly instead of doing an online reservation.

Adam T. 
Clasificación:
1.0

This place confirmed a 20' truck was there for me to pick up the nest day. When I arrived, there was not a 20' truck and they put me into a 26' truck. I understand I still got a truck, a bigger truck, and for the same price, but I was NOT comfortable driving this huge truck. I'm more pissed they said I was good and that the 20' truck was there when it wasn't.

Paul M. 
Clasificación:
4.0

Used app on mobile phone for transaction. Worked pretty good.

Glen C. 
Clasificación:
5.0

Smooth pickup and drop off. Staff was excellent

Carl G. 
Clasificación:
5.0

Payne is the nicest and most helpful person. I have been going to this place to rent the uhaul every year. I would definitely recommend it to anyone.

Indumathi N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

The location was a car repair shop, so I was expecting some issues. Fortunately the people there were incredibly helpful, checked me out with no problem, and were friendly. The van itself was in great shape, ran well, had a full tank of gas. The only improvement would have been your web site as I had trouble with making my reservation through it.

Cheryl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

great service and location

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie T. 
Clasificación:
5.0

Extraordinario servicio al cliente

Manisha G. 
Clasificación:
5.0

Charlie is wonderful, and made renting very easy.

Rakesh G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C. 
Clasificación:
5.0

I have used them twice, and will continue to. Everything was great!

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Mr. Payne made my rental very easy and quick. Excellent service...highly recommended!

Christopher B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jimmy C. 
Clasificación:
5.0

Convenient and helpful guys there, I could have used a bigger trailer but with the time I saved going here I just made two trips.

luca A. 
Clasificación:
5.0

Very friendly and accommodating staff.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B. 
Clasificación:
5.0

Excelente

JEFFREY R. 
Clasificación:
1.0

I got a call from uhaul saying my drop off was late. It was not. Adding more stress to my move. You suck

Janine C. 
Clasificación:
5.0

Extremely easy process the whole way through. Great service at Paynes

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

harry R. 
Clasificación:
5.0

Truck was available and ready to go as promised

MARK O. 
Clasificación:
4.0

It would be nice if the hours listed on the U-Haul website matched the actual operating hours.

Kent L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward P. 
Clasificación:
5.0

very friendly and helpful team

Warren E. 
Clasificación:
5.0

LUZ N. 
Clasificación:
3.0

I was unable to rent the equipment I originally reserved at the Wilmington ma location. My original reservation was for a 6x12 trailer in Wilmington ma. I was told it was rented out to someone else and the only option was a smaller trailer at another location. This required multiple trips on my part. While my experience at Payne's auto and truck was fine, the overall experince was negative. I would be hesitant to recommend U-Haul in the future

Jeffrey D. 
No se han enviado comentarios para esta ubicación.

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