Customer Reviews for Pawn Royale
(Distribuidor de U-Haul del vecindario)

745 comentarios

1019 Mcfarland Blvd N   Northport, AL 35476

(205) 345-4321

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: 1 p. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 345-4321

1019 Mcfarland Blvd N
Northport, AL 35476

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 10 a. m. - 5 p. m.
  • Dom.: 1 p. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Savannah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOLLY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

Absolutely nothing. Everything was great.

Adrian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDRA M. 
Clasificación:
2.0

not much room to navigate the parking lot

albert N. 
Clasificación:
3.0

Please clean your trucks with COVID-19 the inside cabinet was dirty

tina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rachael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE M. 
Clasificación:
3.0

We could not get the truck size we wanted at any location in our city. The truck windshield was so full of bugs you could barely see out. We had reserved pads and there were none avaliable. The employee said the customer ahead of me rented them all.

Kim Y. 
Clasificación:
3.0

Website said store opened at 830. It wasn't open when I gave up after 9. I tried using u haul.com to leave the keys and iy wouldn't work. I was charged a convience fee for my not being able to communicate with uhaul.com. Also the truck would not allow me to see the correct mileage. I took a pic of it as asked and it tild me it was less than when I started.Otherwise truck was good and when was able to see them the employees were OK. One other thing, the gas tank was on 3/4 full making it hard to know how much gas to put in.

Barry R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary J. 
Clasificación:
5.0

Good location!

John S. 
Clasificación:
5.0

A sign near the trucks that remind customers to sign into their account would be great!

Patti S. 
Clasificación:
5.0

Ninguno

Leon H. 
Clasificación:
5.0

Busy weekend for truck rentals. Folks were professional and everything went per reservation. Folks handled multiple renters efficiently at check out and check in.

alan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theron I. 
Clasificación:
1.0

We reserved a truck at the 15th Street location and they didn't have our truck. They moved us to the Northport location and they didn't have a truck until 5:00 that night. We had hired people to help move starting at 10. Very frustrating.

Bob P. 
Clasificación:
5.0

Everything was great. The third-party movers were terrible. They cancelled on me

Dustin H. 
Clasificación:
5.0

I love using Uhaul! I've moved several times and the service has always been excellent!! I just want Uhaul to know that the truck had not been washed on the outside. There was mud splattered down the sides. This will not keep me from renting from Uhaul in the future. When I filled out the online return, one of the questions that I was asked: "is the truck clean for the next customer". I answered "no", because it was dirty on the outside when I picked it up. This is not a big issue with me, but I just wanted you to know. Thanks again for an easy move! Jarrod E. Shields

JARROD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMPSON D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry M. 
Clasificación:
2.0

Charged me a bogus cleaning fee on top of everything. Transmission is starting to go.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

marshall C. 
Clasificación:
5.0

Had it not been for Pawn Royale working directly with us we would not of been able to make the move as time required as UHAUL corporate bounced us around as far as Birmingham (1-1/2 hours away) to get a unit. Very disappointing experience with UHAUL Corporate. VERY.

Gregory F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dain L. 
Clasificación:
5.0

Everything Great

David W. 
Clasificación:
5.0

Great experience! Great owner!!

Ashton T. 
Clasificación:
1.0

I have called and tried to fix things about 5-6 times through the last 3 days. Friday I was supposed to get my Uhaul at 9:30, I called the day before to confirm and make sure everything was good, and I was told the Uhaul would get to the pickup location at 9:00 and I was good. At 9:30 am (pickup time) my driver was called and said it would not be ready until 5 pm. That didn't work for me because I had already made all my plans around getting my Uhaul at 9 am and the driver was already an hour down the road on the way to pickup. I then rescheduled to Monday and reserved it for two days. My driver got there Monday and didn't get the furniture dolly or the blankets I paid for. Then I ended up retuning Uhaul after 12 hours of use (paid for 2 days). Then, in total, I get charged 150 extra just for the gas. We put more gas in and it was right around where I remembered the gas was at when I picked it up. I also got a $60 charge for missing/ damaged, I believe they were charging me for dollies and blankets that I never got! So I need to be refunded at least the $60 for “missing” dollies and for the original purchase of the dollies and blankets, I forget the exact price. I believe the gas being $150 extra was also too much considering we did put more gas in it. I know am currently on hold, and have been on hold for the past 45 minutes. PLEASE help and provide me with some assistance.

Ryan K. 
Clasificación:
5.0

Ninguno

WENDELL Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samuel W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip H. 
Clasificación:
3.0

There was low amount of gas in the tank when I received the truck. Ideally there would be already enough to make the destination without filling the tank up.

Oliver R. 
Clasificación:
2.0

First, when I made the reservation I was told I cop get a hitch at the pick-up location. I could not. This was a big inconvenience. Second, the trailer had not been cleaned out and when I arrived at my destination to load the trailer it was full of mildewed moving blankets.

harrison G. 
Clasificación:
3.0

Be truthful

DEWAYNE H. 
Clasificación:
5.0

The location I preferred was close to my apartment and they told me at the skyland blvd location that they didn't have it after they confirmed on the phone that I indeed ‘should' be able to get one there. It costs me alot of time.

Rose E. 
Clasificación:
5.0

Everyone was friendly and helpful.

SUSAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
4.0

The inside of the unit was not clean. There was cigarette ashes all over and a full beer still in cab when I received it. I don't think it was cleaned before it was passed to me.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa H. 
Clasificación:
2.0

Scheduled early pick up key was not available waited 3 hrs until business opened . Worker was not apologetic and rude. Very disappointed.

Joshua L. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily L. 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn J. 
Clasificación:
5.0

El cliente no dejó un comentario.

buddy M. 
Clasificación:
4.0

Hard to park a 20 ft truck at this location

John B. 
Clasificación:
5.0

Had some issue with pick up of rental as I was not aware that there would not be anyone at the site location to check out the vehicle to me on 1/10/2021. However, after a call to the UHAUL Customer Support, the rep (Angel) walked me through the 24/7 process and I was off and running! BIG SAVE by UHAUL Customer Service!

Steven C. 
Clasificación:
1.0

My original drop off location said they weren't accepting returns. I had to drive farther away to return. Terrible service and communication from the top down.

Brent R. 
Clasificación:
2.0

Lazy, rude people. Furniture dolly could not be used as one wheel was broken

Emily P. 
Clasificación:
5.0

No change needed. GREAT experience !

Donald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul J. 
Clasificación:
4.0

El cliente no dejó un comentario.

NESHONDA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL S. 
Clasificación:
5.0

I worked with the U-Haul on Skyland Blvd in Tuscaloosa first and they helped me locate what I needed. Both U-Haul store's personnel were very helpful.

barbra G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan A. 
Clasificación:
3.0

Truck cabin interior was clean. However the rear cargo floor was very dirty. Previous renter spilled something. Had I checked before leaving, I would have requested a different truck. Used flat boxes to cover area. Would NOT set my furniture on it directly. Otherwise truck was fine.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian K. 
Clasificación:
4.0

They do inspect the vehicle at turn in and we're polite when asking me to sweep it out. Truck was dirty when I rented it and I thought it was normal

Mark S. 
Clasificación:
5.0

When I arrived, on time, to pick up the truck, it was ready but the APP would not work. I was on the phone for almost an hour, most of this time, I was on hold, waiting for a customer service representative. My order was cancelled. I had to make a new This was not a good experience. There was a very kind, on site representative who came to our rescue just before 10:00. Otherwise, this was an terrible experience. Calling into customer service was very stressful.

Mark P. 
Clasificación:
3.0

very crowded parking lot hard to get the truck out with all of the other trucks around and tight turns

Nickolis T. 
Clasificación:
5.0

They were able to provide us with a moving truck at the last minute after the UHaul on Skyland did not have the vehicle we had reserved and was not willing to assist and make it right.

Debra J. 
Clasificación:
5.0

I have no complaints or critiques regarding this experience. Everything was easy and the staff was great and very helpful. I couldn't believe that the final bill was even less than $100! We will be back to this location in the future!

Zoe V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon-David D. 
Clasificación:
3.0

I filled the truck completely up before returning it which was well over a quarter tank more than required and still got charged for extra mileage

garry M. 
Clasificación:
3.0

The pawn staff personnel were slow and inefficient . The place was not inviting . A pawn shop should not be a drop off location . It was convenient , though .

KIM Y. 
Clasificación:
1.0

Was one mile over and she gripped at me really! I got lost in the first place and was only one mile over that's ridiculous ! Will never go here to this location again sorry service !

Debbie N. 
Clasificación:
5.0

The app for off-hours return did not seem to be working properly. Otherwise all went well

John S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary T. 
Clasificación:
3.0

El cliente no dejó un comentario.

arianna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hanna S. 
Clasificación:
4.0

don't switch me from one pick-up location to another without telling me, which you DID, and then stick me with a larger truck than I ordered, forcing me to adjust space within, drive a bulkier truck, and pay more for gas. Very upset.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

luann W. 
Clasificación:
4.0

No improvement necessary

Thomas S. 
Clasificación:
5.0

Quick and easy, kind and considerate workers. Gas tank was marked as 'full' but was not really, ended up paying another 5 or so bucks in gas probably - but no great solution for that.

Brandon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

fayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederic B. 
Clasificación:
5.0

They were great and accommodating

glenda S. 
Clasificación:
5.0

Pawn Royale was efficient and transparent with the U-haul transaction

Matthew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnell U. 
Clasificación:
5.0

I think it would be difficult to make it any easier!

John P. 
Clasificación:
4.0

It would be nice if they told me where the key was located. I was given the code to open the lock, but it took a few minutes to find the lock on the back of the truck.

Rachel W. 
Clasificación:
3.0

Location was closed when I went to pick up my rental truck. I am not able to use my phone to access the internet to process the rental process. The location should be OPEN when you pick up your RENTAL.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
4.0

Although Royale was helpful - they were not the friendliest -it was like I was troubling them due to the app/contact free system not working on the phone. I much prefer to work with the Uhaul Store in Tuscaloosa on Skyland Blvd

Bonnie R. 
Clasificación:
4.0

2 dozen furniture pads were placed inside the cab instead of in the back of the truck. When I picked it up, it was pouring rain and I had to pull the truck out and move the pads to the back while getting drenched.

Scott M. 
Clasificación:
5.0

Much better experience turning in truck. App worked fine

Billy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryBeth R. 
Clasificación:
2.0

Staff at location very rude, unwilling to help. Was told I rented online and they don't handle issues with online rentals. Had trouble with online rental so I went outside of the store to finish checking in online and they closed the store at 3:45 pm as a walked out. Truck dirty and 2 of the 6 tires were very low and I had to take to mechanic for airing up as you cannot just put air in tires with duel wheels(needed special tool). Over all bad experience.

Scott K. 
Clasificación:
4.0

Not a full service Uhaul and was not as well marked for drop off as other full service locations.

Rodney G. 
Clasificación:
1.0

No was there and they charged me extra money

Mahelene L. 
No se han enviado comentarios para esta ubicación.

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