Customer Reviews for Pauls
(U-Haul Neighborhood Dealer)

370 reviews

3895 AL Hwy 69   Guntersville, AL 35976

(256) 582-2586

Office Hours

  • Mon: 6:30 am–4 pm
  • Tue-Sat: 6 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 582-2586

3895 AL Hwy 69
Guntersville, AL 35976

Services at this Location:

Office Hours

  • Mon: 6:30 am–4 pm
  • Tue-Sat: 6 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck had mud in the floorboard, both sides and previous rental agreements in passenger floorboard

Michael McCormack 
Rating:
5.0

Customer did not leave a comment.

John Davis Rollings 
Rating:
3.0

The owner was not there & the person that assisted me knew nothing of the check-in procedure. I had to write the trailer info down for her & hope it got checked in correctly. It evidently did, but I felt that I was taking a chance that it would get handled as it should.

Vicky Nielsen 
Rating:
3.0

Customer did not leave a comment.

Llindsay Ticson 
Rating:
1.0

Charged me a fee that I will protest on my card. I haven't a clue what it was for nor did I sign for it. Guy was not helpful.

Julie Moran 
Rating:
4.0

Customer did not leave a comment.

BRANT BARNETT 
Rating:
5.0

No improvement needed

Martha Fisher 
Rating:
5.0

Nothing everything was great!👍👍👍

Brian Benefield 
Rating:
5.0

Customer did not leave a comment.

Ashly Whitaker 
Rating:
5.0

Customer did not leave a comment.

Trista Golden 
Rating:
3.0

Make sure someone is trained at all locations to be able to help with rental.

Jonathan Antoine 
Rating:
3.0

Would have preferred to have a check in at time of turn in. Told owner would text me receipt later. Didn’t feel confident in return process or acceptance

Janine Judd 
Rating:
2.0

Inside of the truck was dirty. The box of the truck was dirty, including a dead mouse.

Dennis Pratt 
Rating:
5.0

No issue whatsoever!

Kathryn Skube 
Rating:
4.0

Customer did not leave a comment.

JASON JONES 
Rating:
4.0

Customer did not leave a comment.

John Hardison 
Rating:
5.0

Customer did not leave a comment.

Suzanne Lognion 
Rating:
5.0

Customer did not leave a comment.

CONNIE VAUGHN 
Rating:
5.0

Customer did not leave a comment.

Steven Bennett 
Rating:
5.0

Customer did not leave a comment.

DAVID KING 
Rating:
1.0

I made my reservation several days ahead of time so they would have the equipment I needed. They still didn’t have it!

Sara Meloy 
Rating:
3.0

Could not help for car carrier I told you I may need one but not there No real help

Don White 
Rating:
5.0

Customer did not leave a comment.

Janet Bradford 
Rating:
5.0

Nothing

David Wallace 
Rating:
4.0

Customer did not leave a comment.

Richard Alldredge 
Rating:
5.0

Nothing at the moment!!

LaWanda Banks 
Rating:
4.0

Easy rental and return. No problems whatsoever.

Jeffery Hestley 
Rating:
5.0

This location was great. Would definitely come here again to rent U-Haul equipment.

GLENN CUNNINGHAM 
Rating:
5.0

Customer did not leave a comment.

Jeffrey VanOrman 
Rating:
5.0

Customer did not leave a comment.

Casey Edwards 
Rating:
5.0

We love using u haul

Jeff Millican 
Rating:
3.0

Customer did not leave a comment.

Sonny Thompson 
Rating:
3.0

Customer did not leave a comment.

Malcolm Berry 
Rating:
5.0

Customer did not leave a comment.

JAMES PRUETT 
Rating:
5.0

Customer did not leave a comment.

DAVID KING 
Rating:
3.0

Pick up location owner should be required to hook up trailer and check lights. I had to go to several locations in the Waynesville NC area and call u-haul corporate to drop off my trailer. A four hour task. No one was willing to accept the trailer.

James Greenwell 
Rating:
5.0

Customer did not leave a comment.

James Tune 
Rating:
5.0

Customer did not leave a comment.

anita blankenship 
Rating:
2.0

If it's the locations responsibility to keep vehicles clean, I definitely would not recommend. The truck I rented the cab was dirty with cigarette butts, trash and the storage area was filthy, I had to clean it before use. The truck wasn't in good working conditions.

Valorie Mims 
Rating:
5.0

Paul is very helpful and friendly

Debra Chiappetta 
Rating:
5.0

Customer did not leave a comment.

David King 
Rating:
5.0

Customer did not leave a comment.

Steven Lovette 
Rating:
5.0

Customer did not leave a comment.

David King 
Rating:
5.0

Customer did not leave a comment.

David King 
Rating:
4.0

Customer did not leave a comment.

Malinda Richard 
Rating:
1.0

Pauls' was uneventful. The Birmingham location (28th street) was the worst customer experience I have ever had. I ended up driving to Guntersville because of the mistakes made at Birmingham. Yolanda actually hung up on me when i told her that not honoring the contract was not acceptable and i needed all the equipment I ordered. The people at the site also were not helpful in resolving any of my problems. I would not allow any of the people there to work for my firm. The way I was treated was disgraceful.

JOSEPH KRIDGEN 
Rating:
4.0

Find out why the store charged a little bit more than what I paid online. Also, run a leaf blower around and inside the trailer before pickup. It was filthy with grass clippings.

Jonathan Gandy 
Rating:
5.0

Customer did not leave a comment.

David King 
Rating:
4.0

Customer did not leave a comment.

Randle Yarberry 
Rating:
2.0

This company charged me two times for my rental said they couldn’t help me gave me the name of a msn to call. Who tried to say it was a precharged amount to card. It wasn’t. I was billed on the 15. This bill came in the 20. No excuse for lack of customer service on billing issues. I will not use this location again

Renee Sikes 
Rating:
3.0

Customer did not leave a comment.

CHARLES WHITLOCK 
Rating:
5.0

Customer did not leave a comment.

christie tucker 
Rating:
1.0

Close that location

Mark Alexander 
Rating:
4.0

Customer did not leave a comment.

MAIYA LANG 
Rating:
5.0

Very friendly and made pickup of equipment as quick as possible

Lesley Odom 
Rating:
4.0

Very little communication. Just gave me a key.

Michael Wadzinski 
Rating:
5.0

Customer did not leave a comment.

TONY MILLER 
Rating:
5.0

Customer did not leave a comment.

Mark Thigpen 
Rating:
4.0

Customer did not leave a comment.

Joshua Foshee 
Rating:
5.0

Customer did not leave a comment.

steve huffman 
Rating:
5.0

We needed to move the rest of my mothers belongs since she passed a couple of weeks ago. and needed to do so during the long weekend; I made the reservation online to pick up on a Sunday; not knowing that most locations are closed on Sunday. When we arrived at Paul’s Sunday morning luckily it is a gas station/convenience store and open. The person working called the owner and we were able to rent; even though I had not totally finished the reservation. They saved the day for us and we are thankful.

DANIEL RUSSELL 
Rating:
5.0

Customer did not leave a comment.

Gary Gates 
Rating:
4.0

The location was fine, but U-Haul service was terrible. I got bumped to another location. I had a reservation. REALLY!!! They finally gave me a truck.

Mike Shaw 
Rating:
5.0

Customer did not leave a comment.

DANIEL AUGHINBAUGH 
Rating:
2.0

The SmartPhone app is useless. A trailer was turned in but the app wouldn't work. U-haul 800 support said to just drop it off. A month later I get a bill for over $700 but a rental that had been turned in month ago.

Jared Theismann 
Rating:
5.0

Customer did not leave a comment.

MELNA EDDLEMAN 
Rating:
5.0

Customer did not leave a comment.

LUCIE ROCCA 
Rating:
2.0

Customer did not leave a comment.

Erica Galanty 
Rating:
3.0

Customer did not leave a comment.

Thomas Dailey 
Rating:
4.0

Customer did not leave a comment.

David Silvernail 
Rating:
5.0

Customer did not leave a comment.

John Whitehouse 
Rating:
5.0

No problems

Paul Gayle 
Rating:
5.0

Customer did not leave a comment.

Stuart Foley 
Rating:
4.0

Rey helpful and friendly

patricia swindle 
Rating:
5.0

Customer did not leave a comment.

Mark Sheffer 
Rating:
5.0

Customer did not leave a comment.

Rebecca Hatcher 
Rating:
3.0

Customer did not leave a comment.

David Williams 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RAU 
Rating:
3.0

Customer did not leave a comment.

Bryan Brenner 
Rating:
5.0

Customer did not leave a comment.

Justin Hill 
Rating:
5.0

Customer did not leave a comment.

Justin Davenport 
Rating:
2.0

Only one light on the trailer worked. Did not realize this until well on my way to my destination. Could be a very dangerous situation that you would be liable for. Not my responsibility to maintain a piece of equipment I rent. The only thing I heard while renting the trailer is how short handed the facility was. Not my problem

Randy Epperson 
Rating:
5.0

Customer did not leave a comment.

Greg Driskill 
Rating:
3.0

Excessive charges on my card. $700 ans and a week later I've yet to see any credits back to my account. This is rediculous. I hope nobody else has to ensure what we did. We also had to clean dog fecies from the back before able to use it. The miles were not correctly added. I was notified only 2 hrs prior to my reservation to pick up only to be told i had a new location 25 miles away at $1 a mile just to obtain my reservation. $50 off the top gone! I will make sure others are aware before they are taken advantage of

Stephanie Mitchell 
Rating:
5.0

They were wonderful to work with!

Erin Stevens 
Rating:
2.0

For some reason my reservations were changed and they had me picking up a truck in the opposite direction that I was going. To be honest I was very irritated. It cost me time and extra miles.

Pamela Biddle 
Rating:
1.0

Van broke down before I got to my destination only wanted 1day rental paid 464 had to be towed to my house unloaded van took 2 days to get van picked up couldn’t get cashed out till they took van to where it needed fixed overall feel I should of got some money back since I never made it to my destination very upset will not use your service again

Lisa Hinkle 
Rating:
5.0

Fast service on both pickup and return. I will use this U Haul location in the future. No hassle, no delay, just in and out, mission accomplished.

MIK LONSBERRY 
Rating:
5.0

Everything was great

Coy Southerland 
Rating:
5.0

I am a repeat customer. These are good people.

Paul Gayle 
Rating:
5.0

Windshield wipers that work

ALEXIA MCCANN 
Rating:
4.0

Customer did not leave a comment.

Barry Mckinstry 
Rating:
5.0

I have written many times at this location. gotten nothing but excellent service.

Paul Gayle 
Rating:
5.0

Customer did not leave a comment.

Robert Callahan 
Rating:
5.0

Nothing

mariom wood 
Rating:
4.0

They could not find my reservation, but it was a easy to get it the truck none the less.

Hunter Cornelius 
Rating:
4.0

Customer did not leave a comment.

Betty Jones 
Rating:
5.0

The sales clerk couldn’t have been more pleasant or easy to deal with. Wanda was her name I think. We’ll be back again for our next rental I can promise.

William Calhoun 
Rating:
5.0

Wanda was so helpful in making sure I received quality care and everything I needed. Excellent service! Wanda needs a RAISE! Seriously. Especially with all that she does, I noticed she was inside, outside, putting up stock, getting minnows, writing contracts. I asked her how long she had been there- so no matter what she makes- with her loyalty and the hard work she does, work for at least 2-1/2 employees- and working during this extremely vital Covid-19 period- she deserves a raise! Thank your loyal employees. She was there when I rented from this UHaul in 2014.

Robbie Mitchell 
Rating:
5.0

I always get great service at Paul’s

paul gayle 
No reviews have been submitted for this location.

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