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LISA L
Customer Reviews for Pats Foods Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Staff was very friendly. They engaged in conversation with us and with three other people returning equipment. They were very prompt in processing the transactions. Highly recommend this location.
Melissa Bthe 6x12 trailer i rented was old and had issues. past trailers ive rented did not have the issues this one did. - at 55+ mph the front wheel on the drivers side of the trailer began to shake and vibrate the trailer and my towing vehicle. i should have taken it back but they didnt have another 6x12 at this location and i figured if i lost a front wheel i still had second axle to keep the trailer rolling. I used the trailer to transport an old snowmobile chassis that weighed 300# so i wasn't too worried. - the trailer had misc cardboard pieces and a variety of screws and rivets rolling around inside. I swept it out as i didn't want to get whacked with a cleaning fee and i didnt want the misc hardware landing in my driveway causing flat tires. - the good news is that UHAUL got full price for the rental and now someone else gets to roll the dice with this trailer.
Carl BThe windshield washer didn’t work on the drivers side which made it very hard to see on winter road conditions
KYLE ZThe truck was preheated and defrosted upon arrival which was much appreciated. Quick check-in process.
ZACHARY AAs far as the employees, rude and they don't know what they are doing. I delt with 2 employees when I picked up the trailer and one didn't know what he was doing and the other one was rude, same with when I dropped off the trailer.
GREGORY MThe customer service person had no idea what he was doing, the trailer lights had a short and didnt work correctly and the weather stripping around the door was in need or replacement. It didnt seal and it made the door extremely hard to open and close.
DUSTIN LPicked up trailer and told the tire needed air so I went and got it filled. Within 2 hours, tire was flat. Called Pats , being as I had issues with tire at pickup, and told them the tire was flat and needed to be replaced, They informed me it wasn't there problem and to call roadside assistance. Had to wait almost 2,5 hours to get tire fixed, greatly affecting my departure from the area
FRANCIS Cthey did a great job.
RAYMOND GThe employee was very helpful and friendly
BRANDON EGeno at Ace in Hurley Wisconsin was beyond helpful. Very nice and professional, his partner hooked up the trailer and checked the lights, both guys were great!! Thank you
DANIEL JGreat trailer and service.
BRENT CYour employee/agent was helpful and friendly. I was exhausted from a long trip, and he made the drop-off very easy. That kind of service will bring me back every time.
STEVE BThe trailer had caked on sand on the outside.
Anna RIt was inside a grocery store and hardware store. No signs for U-Haul inside the store at all. Very confusing where to go. Once I found someone they were helpful.
DAVID GThis was not the location I was suppose to return. The original location was gogebic pro lube the work was very rude and threw the keys at me and refused to take the U-Haul. He was yelling and swearing. It was a big ordeal to return and then I was being charged an extra day for something was not my fault and the guy at Pats was very helpful after having to call U-Haul for the second time in an hour it was such an inconvenience and hassle getting it returned
Cheyenne WPeople had no idea what was going on. Both on the pick up and drop off. Will never use this location again.
NOAH MAwesome service Geno! Again, zero issues dropping off my trailer. Basically an in and out but with a friendly conversation to make my transition to my new home that much easier! ¡Gracias de nuevo!
NICHOLAS MVery easy to work with
PAUL MSome odd things left in the truck when we got it, but we were able to leave with the location to find the last user.
PAUL LNada
THOMAS PNothing every thing went great
RAYMOND KNo wiper fluid, wipers didn't function properly and the back door wasn't latches and flew up while driving down the road. When we returned the vehicle we informed the person of the problems and they did absolutely nothing nor did they offer to have anyone call us. I would like a credit. This was dangerous. We had to pull over and grab snow to clear the windshield several times to make the windshield visible. Unacceptable. Renter in Hurley WI.
Barbara AThey took good care of us and Phil from U-Haul was GREAT!
MARCUS EHad no problems this time, other than the trailer I wanted to rent wasn't available, but was able to substitute another type without issue. Actually worked out better as I was able to leave that trailer in Baraboo vs having to tow it back to Hurley.
DAVID TThe staff was surprised when I dropped off the trailer at this location. I did not know where I would be able to drop it off when I rented it. It was a one-way rental. It took a few minutes, but they tracked down the contract and assisted me in unhooking the trailer. I was very pleased with the service during the entire rental
Steve BCheck equipment prior to renting. The passenger side wiper came off while driving
shawn aI was told to have the truck back by 8 pm that day. We arrived about 10 minutes to 8 and the store was closing and there was no to process the return of the truck there. We dropped the key in the drop box. I returned the next day an they processed the return but I ended up being charged for two days instead of one. You may want to inform customers to bring back the vehicles an hour or so earlier than the store closing time.
Robert SSince I live on the border of two states renting for a local one-day rental is a hassle. Your computer program doesn't recognize the correlation.
Todd TI requested a wardrobe box with my rental, but when I got there to pick up the truck, I was told they did not have any type of boxes there. Then I received the box delivered to my house, 5 days later! Don't need it now. Plus, I have a number of charges that I don't understand for what. Need to call now. Not very happy
Jean CFriendly employee who knew how to get me checked in and on my way. Thanks Geno!
Gary SFriendly people and great service
Michael EPick up was nice and easy. Just need to have cleaner vehicles. Drop off location was nice. Agents were all awesome
Jacob Mvery easy pick & return location friendly staff !
David NGeno was great to work with-fast, efficient, great attitude!
George Kasked for an appliance dolly and they didn't have one, paid 10$ for one
Megab OIt took over an hour to get going with the U-Haul truck. I already had the reservation so it shouldn't have been that hard. Returning the truck wasn't any easier. I was there for 45 minutes and I walked away very frustrated because I asked the customer service rep to please detail the bill out because it was 50.00 more than what I was quoted when I left. He was argumentative and wouldn't give me the mileage that he was charging me and was misquoting me the price per mile. I finally just paid so I could leave and deal with u haul traffic in the morning. To my surprise I was over charged on the mileage when my receipt came on my email. I then had to go in and tell the same customer service rep again that the miles were incorrect and his reasoning was that they must be dyslectic.
Leann IGreat customer service from Geno! Will definitely rent again here!
stephanie lNothing at all
Tim FThe passenger mirror was broken and unusable. A mirror is needed. Wipers were worn and chattered.
PETER ADidn't get an email or any kind of receipt that trailer was turn in on Saturday, October 21, 2023.????
Paul LMake sure the app to check in works as advertised. I had to wait for Pat's to open to check in. Frustrating when the technology designed to simplify things makes things more difficult.
William NCould use updating ..
Diane JClean up your company and hold your employees responsible for honest customer service. Teach them to ask before just stealing extra money for bullshit miles that were never used.
Geno PGreat immediate assistance and quick, no-hassle check-out return made for a pleasant experience. Good Vibes!
Ken KWe are disappointed with the extra $180 fee?!?!
GABRIELLE SThey tried to get me to drive 15 more miles out of my way to return because they had too many units. I will NOT rent anything from u-haul again.
Angie WThe staff was very nice. But I ordered 2 dozen blankets, 4 wheel cart, an upright dolly. This location had none of these. Zero. I could never use this location again and expect a full refund
Thomas PTrailer jumped all over the road...brake may have been hanging up...suspension was worn out... I purchased a $3500 pool table and needed to haul it I rented the trailer for 24 hours I had it for four and a half and brought it back there is no way I could haul my new pool table in that trailer what a rip off...i would like my $$ back
philip guhaul was out of windshield fluid and the wiper blade was broken. bad customer support in Hurley Wisconsin pick up location. took over a hour to get truck after reserving it a week prior.It was fun when your on a highway driving and go to use the windshield wiper fluid after getting splashed from passing big rig and it doesnt work and you cant see doing 55 mph. i was lucky we didnt get into a accident because of there lack of checking fluid levels before renting these trucks
Mike O