Everything went great, it was an easy and pleasant experience!
staven fogel
Customer Reviews for Pats Discount
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing that kept if from a 5 is that the location doesn't have a lot of inventory, so I wasn't able to get a dolly like I requested.
JOHN PEARSONUsed U-haul many times in last year but first time at Pat’s. Easy pick-up and drop-off - good location to rent from
michael soncekVery nice owners, great customer service.
julia kingGreat service as usual from the family that runs this U-haul location. Easy access in/out and you can refuel right on the premises. I will continue to use them for all my U-haul needs in the future. Thanks again!
David SachseHighly recommend this location in St. Augustine. They were extremely nice and easy to work with !!!
EDWIN BIRKETT JRThe St. Augustine location is convenient and clean. Very friendly and helpful owners. I would change a thing 👍
Victor ClavizzaoEverything is very good!
tak chengNice folks
rand MiddletonI had reserved furniture pads but they were not provided. Other than that it was great.
Sandra BosselmanSuper sweet people.
amanda wellsGreat Service!
mira cahyawatiI’ve purchased and rented from this location for years. Great, friendly people and excellent service always.
ralph meredithThe truck was fine though the truck requiered constant micro-adjustments to stay straight and it wasn't windy. The staff were fine at pick up, though the furniture pads and doll were not in the truck when I picked it up. I had to move them myself. Not a big deal, but I thought they were meant to be in the truck ready for the customer. The truck was also only half full, which made it a little tricky at drop off tog etc it to the same fuel level. I overfilled a little, so u-haul got a couple of extra $s from me there. At drop off, they asked me to move the furinture pads for them inside, not a big deal but I thought I was meant to leave them in the truck and the u-haul location sort it for their customer. They also wanted me to reverse the truck right to a 6 foot vertical drop off, which felt unsafe for a customer as it would have very easily gone backwards off the cedge and damaged the truck. I stated my frustration, that this wasn't easy for the customer. The first person, an older man, made a motion as if moving his hand away from his mouth. I don't know what that means but it certainly didn't feel friendly or professional. I said I would park it though. I guess I was taking too long with the self checkout and the owner requested I give her the keys. Then passing me on the way back in, she made a comment to her colleague quite loudly that 'even I a women could back it up, it's not a big deal' which was unnecessary, unprofessional, ungriendly, and demeaning to women. It's a shame, I've had good experiences at other u-hauls. I won't go back to this location, and it will cause me to have a second thought when thinking about using u-hauls again.
Michael Davieexcellent service
Rodrigo NascimentoEverything good
Raybel SotoEasy and friendly
nathaniel vincentGood
Berman pharelusQuick and easy no hassle very nice customer service
marquita kingEveryone and everything was amazing
Rick HuntFriendly service, good price. No problems.
DAVE PINHOLSTERThe lady at the register/desk was very friendly and professional. She was also able to get me a discount. If I need another uhaul I will definitely pick from this location.
Cody ThomasVery nice people... no complaints here... would not change a thing... thank you
Eugene KinnalyGreat service. Not to far from my home, easy to find.
Brenda JohnsonGrey service! Great business, excellent customer care!
QUANTRAVIUS WILLIAMSEasy to locate, well lit and easy access.
Jeni ClancyJay and Sheetal very very friendly and only people can trust to deal or rent from them , I highly recommend them best dealer in town
ed kaderTight parking at this location. Somewhat difficult to get in and out.
Charles WootenVery friendly,very quick service.
Barb FennerThe man who rented the vehicle was AWESOME… the woman who we returned the vehicle to was crazy and rude
Tammy HillEverything went well.
Margarita AguilaKeep up the great job.
Wen ChiNO Issue with drop off....EXCELLENT
JOHN CARLINOThe owners of this uhaul facility were fantastic! From start to finish they were clear with what I would be charged, and how to return it. I’ll definitely use this location again!
tyler reahardThey over charged me, I declined the safe move protection and they put it on anyways. That was 15$ The receipt is for 140 but the charged my card 150. They are dishonest and a poor representative of uhaul. When I questioned the price he told me it was taxes. When I picked up the uhaul the representative was on a speaker phone call and did not take a break from it the entire time. Also the equipment was very old.
Heron ThompsonGreat experience
Terry ProVery friendly and accommodating
JIM BURCHPicking up the U-Haul went smoothly.
Paula ColemanBetter prep before taking delivery.
Douglas BrownThat guy is a asshole!! To both me and my wife he also charge me extra i beleive horrible guy...
Jose OcasioMake sure there is seat belts for third seat we couldn’t find ours
NIKKI KIRKOrdered a van one month out (availability) and the day to deliver the washer & dryer to mom, no vans available! U-haul lady said that they get van pre-orders all the time but they don't stock vans. Tried to get pick-up instead but they were out. They suggested to U-Haul up the road (Pat's Citgo), but all they had were larger trucks @ $29,95 and 8.4 miles per gallon. The 200 mile trip took $80.00 of gasoline @ 3.42 per gallon and the whole trip was $368. If we had the truck that was promised it would have been half that!! Unprofessional at both U-Hauls. Anita Daniel 256-684-7322 daijoobo@aol.com
anita DanielThe place I got the U-Haul ripped me off never doing it again
Lyle OsborneNeeded van very efficient and helpful. Price was good and mileage on vans was great.
Cheryl CrosleyBetter customer relations (unfriendly and disrespectful male)
David AllertAs indicated the truck was on empty at pick up although the sheet was marked as the equipment having a quarter of a tank of gas. Upon return, the location operator was not friendly and used the sheet provided at origin to verify gas marking, which was incorrect, and I was given no gas credit. She was very abrasive and didn’t listen to my concerns. It was minor overall but unfair nonetheless. The location distance from my home at destination was perfect and very nearby.
John TaylorIt’s frustrating to have to bring all of the blankets back inside, other than that we had no problem.
Madeline ClarkI rented a Uhaul last month for my move. Fast & friendly service. I booked the night before online & everything was ready to go upon my arrival. It's nice because you can fill up the gas right at the drop-off location. Will definitely keep in mind for any future moves.
Hayley WilliamsI love renting equipment here. The staff is so helpful and make it easy to get your move going fast!
Michael GreenbergerAfter my pickup was changed and no one told me, I was sent to a different store that the owner was almost 30 minutes late opening. The truck was filthy and sounded horrible. I was worried it would break down the entire trip. Also the headlights barely lit up the road and I had to ride with my high beams on as often as I could. In the future, I will look for ANY option other than uhaul, and will recommend anyone I speak to that they should do the same.
Justin HudsonGreat customer service! Everything was prepared & ready to go once arrived,Will be using the services soon!
tyree tobler