Customer Reviews for Pats Discount
(U-Haul Neighborhood Dealer)

911 reviews

2110 US 1 S   Saint Augustine, FL 32086
(across from JC Penny near intersection of US1 and SR312)

(904) 797-2228

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(904) 797-2228

2110 US 1 S
Saint Augustine, FL 32086
(across from JC Penny near intersection of US1 and SR312)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went great, it was an easy and pleasant experience!

staven fogel 
Rating:
4.0

The only thing that kept if from a 5 is that the location doesn't have a lot of inventory, so I wasn't able to get a dolly like I requested.

JOHN PEARSON 
Rating:
4.0

Customer did not leave a comment.

John Burlette 
Rating:
5.0

Used U-haul many times in last year but first time at Pat’s. Easy pick-up and drop-off - good location to rent from

michael soncek 
Rating:
4.0

Customer did not leave a comment.

ron falk 
Rating:
5.0

Very nice owners, great customer service.

julia king 
Rating:
5.0

Customer did not leave a comment.

Rajeshkumar Patel 
Rating:
5.0

Great service as usual from the family that runs this U-haul location. Easy access in/out and you can refuel right on the premises. I will continue to use them for all my U-haul needs in the future. Thanks again!

David Sachse 
Rating:
5.0

Customer did not leave a comment.

Rito Gallodo 
Rating:
5.0

Highly recommend this location in St. Augustine. They were extremely nice and easy to work with !!!

EDWIN BIRKETT JR 
Rating:
4.0

The St. Augustine location is convenient and clean. Very friendly and helpful owners. I would change a thing 👍

Victor Clavizzao 
Rating:
5.0

Customer did not leave a comment.

Kevin nistler 
Rating:
5.0

Everything is very good!

tak cheng 
Rating:
5.0

Customer did not leave a comment.

RENNE WILLIAMS 
Rating:
2.0

Customer did not leave a comment.

Paul Hull 
Rating:
4.0

Nice folks

rand Middleton 
Rating:
5.0

I had reserved furniture pads but they were not provided. Other than that it was great.

Sandra Bosselman 
Rating:
5.0

Super sweet people.

amanda wells 
Rating:
5.0

Customer did not leave a comment.

Daniel Uhlir 
Rating:
5.0

Great Service!

mira cahyawati 
Rating:
5.0

Customer did not leave a comment.

James Shaffer 
Rating:
5.0

I’ve purchased and rented from this location for years. Great, friendly people and excellent service always.

ralph meredith 
Rating:
1.0

The truck was fine though the truck requiered constant micro-adjustments to stay straight and it wasn't windy. The staff were fine at pick up, though the furniture pads and doll were not in the truck when I picked it up. I had to move them myself. Not a big deal, but I thought they were meant to be in the truck ready for the customer. The truck was also only half full, which made it a little tricky at drop off tog etc it to the same fuel level. I overfilled a little, so u-haul got a couple of extra $s from me there. At drop off, they asked me to move the furinture pads for them inside, not a big deal but I thought I was meant to leave them in the truck and the u-haul location sort it for their customer. They also wanted me to reverse the truck right to a 6 foot vertical drop off, which felt unsafe for a customer as it would have very easily gone backwards off the cedge and damaged the truck. I stated my frustration, that this wasn't easy for the customer. The first person, an older man, made a motion as if moving his hand away from his mouth. I don't know what that means but it certainly didn't feel friendly or professional. I said I would park it though. I guess I was taking too long with the self checkout and the owner requested I give her the keys. Then passing me on the way back in, she made a comment to her colleague quite loudly that 'even I a women could back it up, it's not a big deal' which was unnecessary, unprofessional, ungriendly, and demeaning to women. It's a shame, I've had good experiences at other u-hauls. I won't go back to this location, and it will cause me to have a second thought when thinking about using u-hauls again.

Michael Davie 
Rating:
5.0

Customer did not leave a comment.

Steven Taylor 
Rating:
5.0

excellent service

Rodrigo Nascimento 
Rating:
5.0

Customer did not leave a comment.

RICHARD SPRAGUE 
Rating:
5.0

Everything good

Raybel Soto 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Seyle 
Rating:
5.0

Customer did not leave a comment.

James Emerson 
Rating:
5.0

Easy and friendly

nathaniel vincent 
Rating:
5.0

Good

Berman pharelus 
Rating:
5.0

Customer did not leave a comment.

Michael Griffith 
Rating:
5.0

Quick and easy no hassle very nice customer service

marquita king 
Rating:
5.0

Customer did not leave a comment.

christooher watkins 
Rating:
5.0

Customer did not leave a comment.

DAVID COWLING 
Rating:
5.0

Everyone and everything was amazing

Rick Hunt 
Rating:
4.0

Customer did not leave a comment.

Sara Whitehead 
Rating:
4.0

Friendly service, good price. No problems.

DAVE PINHOLSTER 
Rating:
5.0

The lady at the register/desk was very friendly and professional. She was also able to get me a discount. If I need another uhaul I will definitely pick from this location.

Cody Thomas 
Rating:
4.0

Customer did not leave a comment.

Matthew Lehn 
Rating:
5.0

Very nice people... no complaints here... would not change a thing... thank you

Eugene Kinnaly 
Rating:
5.0

Customer did not leave a comment.

Brian Holbert 
Rating:
5.0

Great service. Not to far from my home, easy to find.

Brenda Johnson 
Rating:
5.0

Customer did not leave a comment.

Cory Hilliard 
Rating:
5.0

Customer did not leave a comment.

Forrest Crayford 
Rating:
5.0

Customer did not leave a comment.

Todd Trowbridge 
Rating:
5.0

Customer did not leave a comment.

Milton Fontanez 
Rating:
5.0

Grey service! Great business, excellent customer care!

QUANTRAVIUS WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Brett Ring 
Rating:
5.0

Customer did not leave a comment.

Joseph Nicolette 
Rating:
5.0

Easy to locate, well lit and easy access.

Jeni Clancy 
Rating:
1.0

Customer did not leave a comment.

Scott McIntyre 
Rating:
5.0

Jay and Sheetal very very friendly and only people can trust to deal or rent from them , I highly recommend them best dealer in town

ed kader 
Rating:
2.0

Customer did not leave a comment.

Mark Jenkins 
Rating:
5.0

Customer did not leave a comment.

Donna Trogdon 
Rating:
5.0

Tight parking at this location. Somewhat difficult to get in and out.

Charles Wooten 
Rating:
5.0

Very friendly,very quick service.

Barb Fenner 
Rating:
5.0

The man who rented the vehicle was AWESOME… the woman who we returned the vehicle to was crazy and rude

Tammy Hill 
Rating:
5.0

Customer did not leave a comment.

Christopher Sletten 
Rating:
5.0

Customer did not leave a comment.

errol gordon 
Rating:
5.0

Customer did not leave a comment.

Stephen Roberts 
Rating:
4.0

Everything went well.

Margarita Aguila 
Rating:
5.0

Customer did not leave a comment.

ruel praga 
Rating:
5.0

Keep up the great job.

Wen Chi 
Rating:
4.0

Customer did not leave a comment.

Tralina Mobley 
Rating:
2.0

Customer did not leave a comment.

Sandra Bauman 
Rating:
5.0

Customer did not leave a comment.

Larry Killham 
Rating:
5.0

NO Issue with drop off....EXCELLENT

JOHN CARLINO 
Rating:
5.0

Customer did not leave a comment.

Donna Palmer 
Rating:
4.0

Customer did not leave a comment.

Victoria West 
Rating:
5.0

Customer did not leave a comment.

James Shaffer 
Rating:
5.0

The owners of this uhaul facility were fantastic! From start to finish they were clear with what I would be charged, and how to return it. I’ll definitely use this location again!

tyler reahard 
Rating:
4.0

Customer did not leave a comment.

Norman Mason 
Rating:
1.0

They over charged me, I declined the safe move protection and they put it on anyways. That was 15$ The receipt is for 140 but the charged my card 150. They are dishonest and a poor representative of uhaul. When I questioned the price he told me it was taxes. When I picked up the uhaul the representative was on a speaker phone call and did not take a break from it the entire time. Also the equipment was very old.

Heron Thompson 
Rating:
5.0

Customer did not leave a comment.

MATT DUNN 
Rating:
5.0

Customer did not leave a comment.

William Mogus 
Rating:
3.0

Customer did not leave a comment.

Clay Thelin 
Rating:
5.0

Great experience

Terry Pro 
Rating:
5.0

Customer did not leave a comment.

James Shaffer 
Rating:
5.0

Very friendly and accommodating

JIM BURCH 
Rating:
5.0

Picking up the U-Haul went smoothly.

Paula Coleman 
Rating:
3.0

Better prep before taking delivery.

Douglas Brown 
Rating:
2.0

Customer did not leave a comment.

bob franzese 
Rating:
5.0

Customer did not leave a comment.

ana gramp 
Rating:
1.0

That guy is a asshole!! To both me and my wife he also charge me extra i beleive horrible guy...

Jose Ocasio 
Rating:
5.0

Make sure there is seat belts for third seat we couldn’t find ours

NIKKI KIRK 
Rating:
1.0

Ordered a van one month out (availability) and the day to deliver the washer & dryer to mom, no vans available! U-haul lady said that they get van pre-orders all the time but they don't stock vans. Tried to get pick-up instead but they were out. They suggested to U-Haul up the road (Pat's Citgo), but all they had were larger trucks @ $29,95 and 8.4 miles per gallon. The 200 mile trip took $80.00 of gasoline @ 3.42 per gallon and the whole trip was $368. If we had the truck that was promised it would have been half that!! Unprofessional at both U-Hauls. Anita Daniel 256-684-7322 daijoobo@aol.com

anita Daniel 
Rating:
4.0

Customer did not leave a comment.

steven whitehead 
Rating:
1.0

The place I got the U-Haul ripped me off never doing it again

Lyle Osborne 
Rating:
5.0

Needed van very efficient and helpful. Price was good and mileage on vans was great.

Cheryl Crosley 
Rating:
2.0

Better customer relations (unfriendly and disrespectful male)

David Allert 
Rating:
3.0

As indicated the truck was on empty at pick up although the sheet was marked as the equipment having a quarter of a tank of gas. Upon return, the location operator was not friendly and used the sheet provided at origin to verify gas marking, which was incorrect, and I was given no gas credit. She was very abrasive and didn’t listen to my concerns. It was minor overall but unfair nonetheless. The location distance from my home at destination was perfect and very nearby.

John Taylor 
Rating:
5.0

Customer did not leave a comment.

robert Cane 
Rating:
3.0

Customer did not leave a comment.

Wade Hillis 
Rating:
4.0

Customer did not leave a comment.

Nicholas Brown 
Rating:
5.0

It’s frustrating to have to bring all of the blankets back inside, other than that we had no problem.

Madeline Clark 
Rating:
5.0

I rented a Uhaul last month for my move. Fast & friendly service. I booked the night before online & everything was ready to go upon my arrival. It's nice because you can fill up the gas right at the drop-off location. Will definitely keep in mind for any future moves.

Hayley Williams 
Rating:
5.0

I love renting equipment here. The staff is so helpful and make it easy to get your move going fast!

Michael Greenberger 
Rating:
1.0

After my pickup was changed and no one told me, I was sent to a different store that the owner was almost 30 minutes late opening. The truck was filthy and sounded horrible. I was worried it would break down the entire trip. Also the headlights barely lit up the road and I had to ride with my high beams on as often as I could. In the future, I will look for ANY option other than uhaul, and will recommend anyone I speak to that they should do the same.

Justin Hudson 
Rating:
5.0

Great customer service! Everything was prepared & ready to go once arrived,Will be using the services soon!

tyree tobler 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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