Comentarios del cliente para Pat Auto & Truck Service Ctr

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Pat Auto & Truck Service Ctr

Grado total:

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Enrique R.
Grado:

El cliente no dejó un comentario.

PAUL H.
Grado:

offer daily rates

DAVID W.
Grado:

Great people and great equipment!

DAVID W.
Grado:

Everything was perfect, can't see changing anything.

MARTHA R.
Grado:

El cliente no dejó un comentario.

noemi G.
Grado:

El cliente no dejó un comentario.

Robert A.
Grado:

El cliente no dejó un comentario.

roberto G.
Grado:

El cliente no dejó un comentario.

Jorge M.
Grado:

El cliente no dejó un comentario.

Jose C.
Grado:

The service is always great here. I always rent from here and never have problems and if anything is needed it gets taken care of real quick. This is why I always come back!!

Daniel L.
Grado:

Customer service was great! But the vehicle Need a lot of attention as in cleaning the cabin and bed.

Ramiro R.
Grado:

El cliente no dejó un comentario.

PATSY R.
Grado:

Mrs Thelma is very friendly and professional. If she doesn't have what I'm looking for she does a little searching around and finds something.

Ricardo R.
Grado:

They were very nice no changes

Ricardo C.
Grado:

El cliente no dejó un comentario.

Benedicto G.
Grado:

El cliente no dejó un comentario.

JUAN C.
Grado:

Very professional and knowledgeable. Polite and kind. Well versed in their ability to get u in and out in a very timely manner.

Freddy V.
Grado:

Awesome customer service

Javier V.
Grado:

Great fast service!

Enrique B.
Grado:

The staff was very professional and went out if their way to help me due to a "uhaul" scheduling problem. Quality service.

David P.
Grado:

El cliente no dejó un comentario.

Carmen G.
Grado:

The only problem I had was I couldn't do the self check in. I went the following day back to the location and all went well.

Jose S.
Grado:

El cliente no dejó un comentario.

Silvia M.
Grado:

El cliente no dejó un comentario.

Ken W.
Grado:

El cliente no dejó un comentario.

Eliseo M.
Grado:

Very quick, professional, courteous. Thanks

Donna R.
Grado:

The lights on the dolly did not work. If I had did a pick up by phone I would have had trouble. However I picked it up at the office and they were quick to fix the problem.

Ramiro F.
Grado:

The guy that hooked the trailer up did not hook the trailer right. We could've been in an accident. You need to get experienced people to hooking up the trailers if they are going to do it for the customer. I would really appreciate a refund since this was a total disaster just because when i was trying to put the other truck in my trailer it just went up since it was not hooked up right. We had to see what was going on. We even asked the guy before leaving and he said that that was the way it was supposed to be hooked.

Luis G.
Grado:

Great service, always willing to help adapting to your schedule and needs for Uhaul rentals.

CHRISTINA R.
Grado:

Page el total del servicio a tiempo y me surgiéndonos cobrando más todavia

juan L.
Grado:

El cliente no dejó un comentario.

Daniel B.
Grado:

El cliente no dejó un comentario.

Brandon P.
Grado:

El cliente no dejó un comentario.

Gladys B.
Grado:

I'm sorry to say that the place was closed BEFORE 5:30pm so we left the trailer at their sight. We then noticed that the person came out from the locked office and quickly got into her car and sped off. She didn't even bother to talk to us or provide any concern. I'm sorry to provide a negative review but this kind of customer service or lack thereof is completely unacceptable.

ROEL A.
Grado:

El cliente no dejó un comentario.

CINDY V.
Grado:

Perfect, no problems ????

David M.
Grado:

El cliente no dejó un comentario.

ronald G.
Grado:

Also excellent employees

patricia S.
Grado:

El cliente no dejó un comentario.

Frank G.
Grado:

El cliente no dejó un comentario.

ricardo G.
Grado:

Attendant made numerous mistakes on my contract . She didn’t know how to use the store computer . Manager told me to take off to Laredo from Chicago and he would correct the mistakes the attendant made and he never did . He should send me an email on why he didn’t sent me the corrections . He even signed my contract GS manager .

Sylvia R.
Grado:

Very helpful and kind!

Homero S.
Grado:

El cliente no dejó un comentario.

RICARDO R.
Grado:

El cliente no dejó un comentario.

ALAN K R.
Grado:

all went well.

SABRINA S.
Grado:

El cliente no dejó un comentario.

Caleb V.
Grado:

El cliente no dejó un comentario.

SARA A.
Grado:

El cliente no dejó un comentario.

jimmy curtis D.
Grado:

El cliente no dejó un comentario.

MARIO M.
Grado:

El cliente no dejó un comentario.

IGNACIO D.
Grado:

El cliente no dejó un comentario.

Roland D.
Grado:

Great customer service! This was the first time I have rented from this place. This is will now be my primary go to when needing a U-Haul rental. Great overall experience.

VALERIE A.
Grado:

First timers in renting a U-Haul our first choice to get a quote on was a 10 foot truck but after finding out the price it was a bit high for our budget at the moment though the trailer rental was in our budget range so we decided on that, but didn’t have the hitch with us so we had to go purchase one it’s something that you might want to consider adding just in case someone forgot their hitch ! Trailer needed to be swept the floor had a lot of dirt I swept it right after I finished using it! The parking was very cramped especially when we dropped it off that afternoon the same day we rented it! All in all it’s served it’s purpose! Thank you to the staff at front desk very friendly and ready to tend!

Carlos D.
Grado:

place was closed, I dropped off after hours

Melissa R.
Grado:

2nd time using Pat's...clean UHaul and fantastic customer service!

DAVID W.
Grado:

Great experience, professional and courteous service.

DAVID W.
Grado:

Great professional service, good people.

Adrian G.
Grado:

El cliente no dejó un comentario.

Louis M.
Grado:

El cliente no dejó un comentario.

Linda J.
Grado:

Nothing

Jay M.
Grado:

The young lady was very polite and courteous. Greeted me with etiquette and finalized the contract promptly. I will most definitely return to this location in the future.

Mauro M.
Grado:

Clean the vehicle!! Almost 3 hours of detention at the US Immigration Checkpoint on IH 35 coming out of Laredo because they said the dog alerted to marijuana. They tore all of our packed boxes, opened our luggage and let the dog go through it, broke picture glass, found marijuana seeds in the cab and rear. Horrible experience and not one return call regarding this matter yet in 48 hours. 2 hours and 42 minutes standing in the 44 degree cold while this was being done and being questioned about something we had no answers for. Lady that rented it to us was nice, no complaints there, but the manager who is supposed to call us back is lacking some serious customer relation skills. Avoid at all costs if you cherish your freedom. This could have turned into a nightmare. They said they could have confiscated the truck because of 0 Tolerance.

SAMIL F.
Grado:

You MUST advice that we will need EXTRA ID documents. I was asked to have my passport in order to complete the pickup. That was insane. I had to fo back to my home to pick up my passport.

Eugenio A.
Grado:

El cliente no dejó un comentario.

ROBERTO G.
Grado:

The vehicle needs to be clean before pickup.

eliseo R.
Grado:

El cliente no dejó un comentario.

LEWIS W.
Grado:

ABSOLUTELY THE BEST SERVICE!!!!! I WILL NEVER GO TO ANY OTHER LOCATION FOR OUR MOVING NEEDS!!!! They are the BEST!!!!!

joseph G.
Grado:

Clean truck inside and out

RICARDO E.
Grado:

Customer service was excellent and the process was fast and easy. No improvements are necessary because I had a great experience.

miranda L.
Grado:

El cliente no dejó un comentario.

Stephen L.
Grado:

Great customer service. Extremely friendly staff. I will definitely use this location again.

CHRISTOPHER L.
Grado:

El cliente no dejó un comentario.

SALVADOR O.
Grado:

Not really, I have always received the best service and experience on this location.

DYNORAH C.
Grado:

My husband and I were attended by Stephanie she gave us great customer service by greeting us as we walked in. Also gave us different rates for different sizes of uhaul trucks.

ROMY D.
Grado:

El cliente no dejó un comentario.

Dionisio G.
Grado:

Very nice person is in the desk. Congrats.

JANET K.
Grado:

El cliente no dejó un comentario.

VERONICA H.
Grado:

El cliente no dejó un comentario.

Alfonso C.
Grado:

Great friendly and knowledgeable staff!

JORGE ALBERTO E.
Grado:

El cliente no dejó un comentario.

RIO GRAND INTL E.
Grado:

This UHAUL location was awesome! They processed our reservation very quickly and accommodated our tax exempt organization by removing sales tax. They explained everything we needed to know for the return of the vehicle and let us know where to call if we needed roadside assistance. We were very pleased with the vehicle and service provided. Thank you!

ROBERTO P.
Grado:

The young lady attending was amazing. She was polite, professional and very quick...i was in and out in minutes. She came out with me to inspect the truck..explained everything really well and off I went. Great experience!!! I wish I knew her name to properly thank her...she deserves a shout out.

FRANCISCO T.
Grado:

Ours was a very satisfying and pleasant experience , Equipment made my job very easy. Thank you !

JOSE A.
Grado:

Excelente servicio y atencion en en uhual de calle del norte en laredo Muy recomendable y muy amables siempre

DIANA S.
Grado:

I placed my reservation at the Laredo Guadalupe location. However, I was contacted by a different location at Calle del Norte. They sent me an email with wrong time on it for pickup. I was frantic because we made arrangements for noon. I contacted the person who called me for confirmation from Calle del Norte just before 5pm no answer. So I called to where I had made reservation at Guadalupe (which was where I wanted to pickup) they were helpful and gave me a Corpus Christi # that confirmed they had sent me the wrong email with wrong time. Long story short it was fixed. I then got a text asking me to drop off truck way further than my destination. Again, I had to call the CC ofc and they gave me a different # to call. I told them I was dropping off at Grissom, which was closer to me. I wasn't particularly happy to be dictated where to pickup or dropoff. I don't think that process is very good. Just FYI.

GABRIEL M.
Grado:

Very friendly staff.

ALEJANDRO M.
Grado:

While picking up the vehicle, Remark and even send a text explaining how to calculate the fuel amount to load at the truck

Albert R.
Grado:

El cliente no dejó un comentario.

MAURO L.
Grado:

El cliente no dejó un comentario.

DAVID Z.
Grado:

El cliente no dejó un comentario.

RUBEN T.
Grado:

Excellent service

Adib N.
Grado:

El cliente no dejó un comentario.

Monica M.
Grado:

El cliente no dejó un comentario.

JAMES W.
Grado:

Management and personnel great customer service

JUAN C.
Grado:

Insure you inform your customers about the fuel policy. Left with 1/4 tank. Turned it in 1/2. Sorry, no reimbursements.

Jennifer M.
Grado:

Great experience. Thank you.

Carlos H.
Grado:

El cliente no dejó un comentario.

Esteban O.
Grado:

Great service.

OLIVERO P.
Grado:

I was glad to have the rental secure and ready to go at the moment of my departure.

FERNANDO V.
Grado:

Excellent customer service. Equipment is in good condition. Convenient location.

No reviews have been submitted for this location.

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