Customer Reviews for Pat Auto & Truck Service Ctr
(U-Haul Neighborhood Dealer)

725 reviews

1613 Calle Del Norte   Laredo, TX 78041

(956) 728-8402

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(956) 728-8402

1613 Calle Del Norte
Laredo, TX 78041

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The place scammed me out of 15 dollars for fuel .why is this place even on uhaul ..they open and close and they wish ....charge cleaning or fuel.charges ...gonna chargeback because this is fraud ..dump these 0 star dumps from your system ...

Mario West 
Rating:
5.0

Customer did not leave a comment.

Gerardo Sepulveda 
Rating:
5.0

Excellent service

ALDO RAMOS 
Rating:
5.0

Keep doing what you're doing very professional and friendly Thank you

Adolfo Martinez 
Rating:
5.0

Everything was great and service better than other places. Thank you!

Annibal Canales 
Rating:
3.0

Customer did not leave a comment.

John Morales 
Rating:
5.0

Customer did not leave a comment.

LUIS SOLIS 
Rating:
5.0

Customer did not leave a comment.

Robert Zimmerman 
Rating:
5.0

Customer did not leave a comment.

Renee Olvera 
Rating:
5.0

Not location related. I had an issue unrelated to me that ealert had to fix. It took 2 calls and almost 2 hours to get sorted. That sucked.

Eduardo Santos 
Rating:
5.0

Customer did not leave a comment.

ANA LEIJA 
Rating:
5.0

Need to chk tires. I had a blow out

ALFRED MCCABE 
Rating:
5.0

Customer did not leave a comment.

juilo de hoyos 
Rating:
5.0

Customer did not leave a comment.

Daniela Sanchez 
Rating:
1.0

service people is very rude

TIAN TAN 
Rating:
4.0

Customer did not leave a comment.

Aleth Oaferina 
Rating:
5.0

Excellent service

Ruben Arechiga 
Rating:
5.0

Very satisfied with the service

Priscilla Benavides 
Rating:
5.0

Friendly and outstanding customer service

Irene Zepeda 
Rating:
4.0

Improving the drop off of the equipment. The all app couldn't find my location. I had to use the website.

Angel Barrera 
Rating:
5.0

Customer did not leave a comment.

EDITH RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Steven Ybarra 
Rating:
5.0

Customer did not leave a comment.

Ricardo Rodriguez 
Rating:
5.0

I have had prior experience with this location and there customer service is excellent

Norma Hinojosa 
Rating:
5.0

Customer did not leave a comment.

Myrthala Aguero 
Rating:
5.0

Customer did not leave a comment.

Elda Gutierrez 
Rating:
5.0

Extremely professional, and friendly. Was able to upgrade to a larger truck with no difficulties. In/out within a reasonable amount of time.

Deborah Litterio 
Rating:
5.0

Customer did not leave a comment.

Miguel Laurel 
Rating:
5.0

Friendly, professional and helpful

CARLOS SANCHEZ 
Rating:
5.0

Everything was great

Ricardo Rodriguez 
Rating:
3.0

We’d to do a better job in washing the exterior and clean the interior. Interior smelled really bad. Tires needed to be serviced or replaced . I understand that the majority of these vehicles are used in town, however, they should consider renting better trucks to customers who are traveling out of town.

Martin Alarcon 
Rating:
5.0

Customer did not leave a comment.

Karen Miranda 
Rating:
5.0

Continue doing what you do. Always have had excellent service!

JJ Montemayor 
Rating:
1.0

honesstly expensive and dont know if i did it correct to return truck

Maribel Cardenas 
Rating:
5.0

Great experience very helpful staff and knowledgeable.

Ramon Maldonado 
Rating:
5.0

Customer did not leave a comment.

Gerardo Trevino 
Rating:
5.0

Great customer service !

KAREN MIRANDA 
Rating:
5.0

The service there is great but this truck transmission needs to be checked RPM is always on 3

Steven Ybarra 
Rating:
5.0

Always very friendly that’s my place I prefer to rent equipment

Steven Ybarra 
Rating:
5.0

Customer did not leave a comment.

JUAN MENDOZA 
Rating:
5.0

Customer did not leave a comment.

Javier Ibanez 
Rating:
5.0

Perfect

Arnoldo Garza  
Rating:
5.0

I was charged for going over the mileage. I should not pay for the miles that I had gone over due to picking up the truck at a different location then where I had reserved it it was a big inconvenience for not having a dolly at the time of picking up the truck

Carlos Ochoa 
Rating:
5.0

Customer did not leave a comment.

Norma Hinojosa 
Rating:
5.0

Customer did not leave a comment.

JAVIER SALDANA 
Rating:
5.0

Is a Great Excellent Service, Employees so Respectfully. They show You all the Instructions. I'll Recommend everyone go to this Business Service. I'll will go again. Thanks You Employees.

JESUS ENRIQUE 
Rating:
5.0

Customer did not leave a comment.

Jesus Nieto 
Rating:
5.0

I’ve never had an issue with this place @ pats Uhaul in Laredo always very good service .

Steven Ybarra 
Rating:
5.0

Customer did not leave a comment.

Juan Lopez 
Rating:
5.0

Customer did not leave a comment.

JASMINE CASSO 
Rating:
2.0

Customer did not leave a comment.

Luis Larios 
Rating:
5.0

Customer did not leave a comment.

sylvia solis 
Rating:
3.0

I didn’t have a good experience, customer service was bad and in my way back to returned the dolly customer gave me an attitude

ERNESTO ANDRADE 
Rating:
5.0

Customer did not leave a comment.

Jose Avila 
Rating:
5.0

Customer did not leave a comment.

Leigh McClure 
Rating:
5.0

Customer did not leave a comment.

Cesar Andrade 
Rating:
5.0

Lady in front office was very nice. Id go there again.

Erasmo Reyes 
Rating:
5.0

Customer did not leave a comment.

stanley asumnu 
Rating:
5.0

Excellent customer service.

SHAWN HARRIS 
Rating:
1.0

The truck was beyond nasty, dirty and smell like shit. They didn’t care to take time to clean it. I had to throws food bags from previous rental. I was very disappointed at least they should clean it.

SAMI ABOUZEID 
Rating:
3.0

Customer did not leave a comment.

En Lin 
Rating:
5.0

Customer did not leave a comment.

EUSEBIO RAMIREZ 
Rating:
2.0

Make sure you are charging accordingly since I was overcharged the fuel. When the truck was given to me the tank wasn’t full and I filled it up just how it was when it was given to me.

Patricia Galvan 
Rating:
5.0

Great service

rosendo molina 
Rating:
5.0

Customer did not leave a comment.

JOEL CHAVEZ 
Rating:
5.0

Customer did not leave a comment.

Carlos Viera 
Rating:
5.0

Customer did not leave a comment.

Rene Benavides 
Rating:
5.0

Website wasn't working, wonderful woman helped get the truck to me in her end. Will go back to this location again for all my uhaul needs

Justin Mayfield 
Rating:
5.0

Customer did not leave a comment.

Lance Villarreal 
Rating:
5.0

Excellent

Paul Holloway 
Rating:
4.0

Customer did not leave a comment.

VICTOR ANAYA 
Rating:
5.0

Customer did not leave a comment.

Helen Ramon 
Rating:
5.0

Customer did not leave a comment.

ROSARIO LANIER 
Rating:
5.0

Customer did not leave a comment.

Nicolas Golarte 
Rating:
5.0

Customer did not leave a comment.

CESAR LUCERO 
Rating:
5.0

Customer did not leave a comment.

JOEL CHAVEZ 
Rating:
2.0

Charge me for gas and was the same when I returned It .

Jose Valdez 
Rating:
5.0

Services was excellent

FELIX RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

ADRIAN PEREZ 
Rating:
3.0

The app to self check was not working both times when I picked up and when I dropped off. A real pain in the ass after a long day of moving.

Raquel DeHoyos 
Rating:
5.0

Customer did not leave a comment.

HECTOR BERMUDEZ GONZALEZ 
Rating:
5.0

Excellent service

ALDO RAMOS 
Rating:
5.0

Customer did not leave a comment.

VICTOR ANAYA 
Rating:
5.0

Customer did not leave a comment.

Jessica Jimenez 
Rating:
5.0

No comments

KIRVIN MCKAY 
Rating:
5.0

Muy buenas trailas y camiones

HOMERO RESENDEZ 
Rating:
5.0

Need more equipment on Laredo tnks

MARIO MOHAMED 
Rating:
5.0

Customer did not leave a comment.

ROMMY ESPINOZA 
Rating:
5.0

Customer did not leave a comment.

ANA MONTEMAYOR 
Rating:
5.0

Great customer service by Rudy & wife .

Gerardo Rocha 
Rating:
5.0

Thelma was excellent ! She helped provide us a vehicle quickly for a one wat urgent need to California.

Scarlette Gotwals 
Rating:
5.0

Customer did not leave a comment.

DELIA WALKER 
Rating:
5.0

Customer did not leave a comment.

Patricia Ortiz 
Rating:
5.0

Customer did not leave a comment.

Eduardo Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Gabriel Escalante 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO MARTINEZ SOLANO 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA SILVA 
Rating:
5.0

Customer did not leave a comment.

rogelio rodriguez 
Rating:
5.0

Customer did not leave a comment.

Larry Costello 
Rating:
3.0

Although I’ve rented equipment in the past several times without a hitch, and consider U-Haul and their franchises well run, this was the first time I used the first self pick up and return system. The process is not intuitive as far as I’m concerned. When I made the reservation, I entered all the information that I was asked to provide. When I picked up the van, I had to reenter several pieces of information again and either cell service (I had plenty of signal) is slow here or U-Haul’s system is overloaded. Upon returning the van, I had to lock and unlock the van because I thought I was done and then found out I had to take more images. I suggest U-Haul provide a procedure of the process so people understand the process. I believe this would help first timers, specially if they’re Seniors like me.

Jose Solis 
No reviews have been submitted for this location.

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