Customer Reviews for Pasadena Citgo
(U-Haul Neighborhood Dealer)

1,433 comentarios

8355 Ritchie Hwy   Pasadena, MD 21122

(410) 384-4315

Horario

  • Mon–Fri
    7 a. m. - 7:30 p. m.
  • Sábado
    8:30 a. m. - 7:30 p. m.
  • Domingo
    9 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 384-4315

8355 Ritchie Hwy
Pasadena, MD 21122

Servicios en esta ubicación:

Horario

  • Mon–Fri
    7 a. m. - 7:30 p. m.
  • Sábado
    8:30 a. m. - 7:30 p. m.
  • Domingo
    9 a. m. - 7 p. m.
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great location. Super convenient and friendly. Great selection of supplies too

JOSHUA W. 
Clasificación:
5.0

This was such an easy experience! I will be recommending this location to my friends.

Carole P. 
Clasificación:
3.0

The price was good. Vehicle was dirty on the inside cabin. Upon starting the vehicle, a tire pressure light came on. I informed the attendant and asked if he or I could put air in the tire. He informed me that neither he or I were allowed to put air in the tires and that the vehicle was OK to drive. I did drive it without incident but that should not happen upon pre-inspection by dealer. Upon return, I filled the gas tank to preset level - checked it three times to insure correct level. Attendant stated that I did not fill to appropriate level and charged me an additional $7.00 for gas. Usually love UHaul and the quality of service and vehicle. This was not a real positive experience.

James N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad E. 
Clasificación:
5.0

All went well. Parking the truck after use at the Citgo was a little tough but completed.

Glenn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MASFIELD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN W. 
Clasificación:
1.0

Almost $400 for a van for 1 day??? I would never recommend this place to even my worst enemy. That is straight ripping people off and I hope and pray that they go out of business. $400????? I could've rented a vehicle from enterprise for a fraction of that price. You should be ashamed for doing people like this. And for a van. SMH. I'm going to call my bank and tell them I didn't authorize all of that. That is ridiculous.

Matthew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN S. 
Clasificación:
5.0

I rented the 26 ft truck. It was there when I arrived and I was on the road in about 5 minutes, and returning it was just as quick easy. I'd definitely recommend them.

keith K. 
Clasificación:
5.0

Abdulle was excellent, great customer service and very accommodating. I needed a truck last minute to purchase bikes for kids from struggling military families, Abdulle came in early to be sure that I could get the truck and pick up the bikes for the kids, he was a life saver!!

Clifford W. 
Clasificación:
5.0

The drop off process was seamless, with terrific and highly engaged assistance! It could not have been a better experience!

David H. 
Clasificación:
2.0

IMPROVE ON CUSTOMER SERVICE

Ilma M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jerome M. 
Clasificación:
5.0

Thank you, return was easy and quick, thank you

Ben P. 
Clasificación:
5.0

Very friendly, helpful staff. No problems whatsoever. Very fare and reasonable. Will come back again and recommend to friends.

CATHERINE O. 
Clasificación:
5.0

Excellent, professsional

Shawn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
5.0

Mobile check in is easy and convenient

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN N. 
Clasificación:
5.0

Quick drop off

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladys B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith M. 
Clasificación:
1.0

The service rep was rude, “joking” my request for a 20ft truck required an additional $35 fee. Considering I had to pick it up at a location I did not request and drive out of my way to pick it up (and it wasn't ready at my requested time), this location was the worst I've ever used

Gretchen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Remember the gentleman's name that help me out. But for sure he is the big reason I'd come back for helpful super friendly absolutely incredible experience. I hope all your employees are like that

TIMOTHY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M. 
Clasificación:
5.0

By not charging the customer if you lost the keys to the truck and Roadside asst come to where the truck is and make the wrong key and also he makes an appt to come to you then changes it because he's in Washington DC and doesn't want to show up at the appt time because he's far away...They need to use a Roadside Co that's not far away...

Wendy S. 
Clasificación:
3.0

i finished with my rental far sooner than i had anticipated, so i returned the truck to the correct location after business hours and dropped the keys and my signed contract into the drop box since no employers were present. I received a call two days later asking where the vehicle was and that I was going to receive a late fee. The employee admitted over the phone that he and the previous employee did not check the box and assumed the truck had not been returned. this is a bit of a problem for me, because I have done nothing wrong and now i will be paying more than what I used the truck for. I feel it is the employees responsibility to at least check the overnight drop box to avoid these types of situations.

anthony F. 
Clasificación:
5.0

We called ahead to confirm drop-off hours and the staff there was very nice. The whole process was simple. The return location is a gas station which was very convenient for filling up before returning.

Monica C. 
Clasificación:
5.0

Great job, easy in, easy out!

Mike W. 
Clasificación:
4.0

I wasnt at this location..my driver handled it but he didnt report any problem

Janet P. 
Clasificación:
5.0

Customer service was excellent. Abdul was very friendly informative and quick with getting me on my way.

STEPHEN T. 
Clasificación:
5.0

Very fast and friendly service. Thank you!

Ramona S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel D. 
Clasificación:
5.0

The attendant went above and beyond for all the customers.

Alexander G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMAZ P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDINANDO M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laura C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FATIMA A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick A. 
Clasificación:
4.0

The equipment was not a truck.

Darrell C. 
Clasificación:
4.0

Not move the pick-up location 3 times

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha F. 
Clasificación:
5.0

Just keep doing what you're doing. Your rental truck was clean and in good shape. Your employees were polite and informative. I would rent from here again.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa C. 
Clasificación:
5.0

A very nice young man named Abdul helped me get the truck I needed with no prior reservation. He was extremely helpful and I was thoroughly impressed with his customer service. I would go back to this location and tell my friends to do the same.

JOSEPH C. 
Clasificación:
5.0

They were very friendly and helpful.

Suleika B. 
Clasificación:
4.0

Staff was having to handle a lot of customers at one time but maintained a very positive attitude and made customers feel like he cared and was clearly doing his very best so it was a good experience!

Peter S. 
Clasificación:
1.0

When picking up the rental the oil light came on the doors barely shut and also the truck was smoking maintenance needs to be required before picking up any rental . Highly don't recommend this location

Danielle A. 
Clasificación:
3.0

El cliente no dejó un comentario.

TROY E. 
Clasificación:
5.0

Excellent, professional and very personable. Excellent service.

Shawn A. 
Clasificación:
2.0

Only one person at the convenience store. Owner has too many things going on at one location to adequately take care of a rental customer.

GERARD L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danielle H. 
Clasificación:
4.0

El cliente no dejó un comentario.

kim R. 
Clasificación:
5.0

Give Abdul a raise

William G. 
Clasificación:
5.0

Nice people good environment and I come here all the time.

ADEWUNMI O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ann A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek A. 
Clasificación:
3.0

The check in was difficult because there was no scanner to read my ID. I had to use my phone but no WIFI password so had to multiple times because poor service in the building The mileage was not readable to me as there was a service alert obstructing the odometer. I was over charged for miles. The truck was not topped off with gas. I retuned it to full upon return and put in 3 plus gallons when o went 20 miles ((although charged for 30 miles.) Clerk was pleasant but unable to assist with over charge on miles and gas because he's “not the owner”

susan S. 
Clasificación:
1.0

The truck rode so bad it kept stalling i though it was gonna break down on me.

Tyran S. 
Clasificación:
5.0

Personnel made to return super easy and quick. I was out of there in like 2 minutes.

Anthony G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ameenah L. 
Clasificación:
5.0

Lots of trucks. Get the pads to protect your furniture.

Thomas Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

Great service, owner is very nice to deal with

PHILLIP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

Remind renters to verify condition of vehicle and complete inspection before departing property.

Joseph G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rizwan Y. 
Clasificación:
2.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
4.0

Parking lot was a bit tight returning due to cars being parked where the uhaul return is.

Thomas T. 
Clasificación:
3.0

The phone pick up is horrible takes to much time

DeVincey M. 
Clasificación:
5.0

Everything was quick and easy. He gave great customer service. Extremely friendly. Will definitely come back again and recommend.

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy M. 
Clasificación:
5.0

Very friendly and helpful. Have used them several times through the past several years and always have a good experience. Definitely recommend.

Lisa Guyton G. 
Clasificación:
3.0

Speed up the process. I came by on Monday, hoping to get everything squared away for Wednesday. On Wednesday it was still another 20 minute long process to get the truck and go. The gentlemen I dealt with on both occasions were very nice and professional though.

charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary A. 
Clasificación:
5.0

They were very friendly, everything was great!

Kir K. 
Clasificación:
5.0

Very good. Nice people

Steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTER S. 
Clasificación:
5.0

Buen servicio

Transporte V. 
Clasificación:
5.0

Great help

robert C. 
Clasificación:
5.0

The owner was very personable and cordial. He made rental effort very pleasant. I would highly recommend this location.

darrell H. 
Clasificación:
5.0

Very kind when dropping off

tymeka J. 
No se han enviado comentarios para esta ubicación.

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