Comentarios de los clientes para Pasadena Citgo

I rented a small truck from this location and everything went smoothly until I returned it. The rental agent took my mileage and then told me my bill was $140. I had rented the same size truck a week earlier from a different location, my mileage was just a few less that this time but my bill was around $70. I asked him for an itemized copy of my bill and he said he could not do that. I refused to pay the bill if he could not show me how my charges added up to that much. His reply was “You have to take that up with Uhaul”. I again refused to pay. He called his boss. After another 10 minutes of talking to him and his boss, they finally redid my bill and changed me the correct price, which I paid. Either there is a scam going on here or the agent was extremely incompetent. Will never go back again.

The staff unfriendly (CG i think the name was) - I could have been a better customer and not commented on his wee bit of rudeness but still I will use uhaul again but not from this location.

Very easy and quick process.

Excellent customer service. This location did a perfect job of making me happy. customer.

great staff . helped unload ,sent out receipt right away .

Way to much money How my bill came to what it did without the owner explaining to me was wrong Picked up truck and I was supposed to pack it up with large dolly and blankets Eventually owner came out to help

Outstanding service

When I went to pick up the van it would not allow me to access it due to my license being expired. I called the 1800 number, but while I was on hold I got a call from Kristen from U-Haul. She had already resolved the issue (the DMV has been closed where I live due to the pandemic). I was really impressed by how promptly she resolved my issue, making my moving experience stress free.

Between pickup and drop off everything went smoothly.

the pick up process was smooth and they were very helpful and friendly. this is my second time renting from this location and I'll continue to rent from here for all my uhaul needs in the future.

The gentleman made it so easy and quick. And nice too.

Make mobile app easier to use

All went very smoothly. 9-foot cargo van was just what we needed. Comfortable and easy to drive.

Great service and very helpful. I'll be back. Thanks, Mark

Awesome doing business here! It is the second time calling them for a same day rental and the gentleman is always courteous and happy to help! A++++

Asked fir 6 blankets for $5 but never got them.

Very helpful. Great experience

Staff member was very helpful and understanding even when I changed my plans he worked with me. Great place. Will definitely use them again.

Unassuming location but excellent staff and customer service. Process was seamless and the staff went above and beyond to make my experience renting a vehicle one that will have me promoting the location to others. I would definitely use them again.

Great customer service! Budget rental cancelled at last minute, but I was able to call and get a Uhaul truck for 12 hours, unavailable if I tried online. Would highly recommend!

Awesome customer service and very friendly and accommodating. Rented from this location after reading other local reviews. Would definitely recommend and rent again from this location.

It was a very good experience. I would recommend this location and the 15 ft truck size to move two rooms.

I had issues with the app. When I created an account, I never received a verification code. And when I clicked 'did not receive code', all the screen did was darken. No redirect and no pop-up. I couldn't use it. Boyfriend had the same issue. The cashier had to do it a different way. Please troubleshoot your app!!

I rented a truck from Citgo-Pasadena, the experience was pleasant and excellent. The staff was professional and very helpful. If I need to rent a vehicle again I will use them. Thank you for your service.

The auto carrier need lubrication for tie downs. It was difficult to operate but I finally got it. It was hard for the straps to release. Again I managed.

This location was friendly and helpful. He met outside at the gas pump and was sure to maintain distance.

Owner was very helpful. Went above what was expected. Great experience.

Nothing.

Very friendly and helpful

Fantastic experience! Easy to check-in ahead of time. Owner was very professional and helpful. We will definitely rent from this location again and refer friends!

Great friendly proprietor and a pleasure to do business with.

My experience with this rental location was outstanding. I experienced very professional customer service, a very clean and well-maintained vehicle, and I would recommend this location to anyone and everyone. Thanks so much!

Everything was great.

Very smooth experience on both ends. Mobile app worked great, and rental agent was also very helpful.

We have rented here before and the service was as always excellent. The van we rented was in great condition and ready to go the moment we arrived. The electronic check-in procedure really shortens the pick-up time, which in time of Covid is helpful. We wouldn't think of renting a van or truck anywhere else.

"GK" is very helpful in explaining everything about the rental.

Used this service before an will use it again. Nice guy and easy to deal with.

Rental went smoothly. Picked up through app. Returned early, just as location was closing. Owner came out and checked vehicle in for me to save me the hassle of online return. Thank you

The Manager was perfect , friendly and informative. All the charges were explained and did not deviate

Very customer friendly.

This is an awesome U-Haul place!

Very good service.

The gentleman really helped us by securely hooking up the trailer to my car as it was my first time.

Friendly staff, quick service.

I didn't get the gentleman's name but He was great !!

Had to pay 3 times. Reserved truck online contactless a day before. Showed up day of to pick up truck and had to physically go into the location. Fill out all paperwork again because the person “couldn't see or have access to online items” and had to give another card to swipe in person. So had 2 pending charges of 187.00 on my card and still have to swipe my card again when truck was returned. Person said he deleted the first 2 transactions (even though they were online which he said he didn't have access too) but was not given receipt- reason given that that information was “online and we don't have access to that” ?!?! All in all do not recommend this location. And potentially do not recommend UHaul in general if this is the same practices all their locations use.

Extremely helpful and very nice staff. Will be a beautiful shop once remodel is completed.

The gentleman at the pickup location was great! There were traffic issues the day I supposed to pick up so I had to go the next day and he was very accommodating in holding the reservation for me. I highly recommend them.

Would and will in the future rent from this gentleman. Very nice to deal with. He made me feel that he cared that we were happy with our experience.