Comentarios de los clientes para Pasadena Citgo

It was a very good experience. I would recommend this location and the 15 ft truck size to move two rooms.

I had issues with the app. When I created an account, I never received a verification code. And when I clicked 'did not receive code', all the screen did was darken. No redirect and no pop-up. I couldn't use it. Boyfriend had the same issue. The cashier had to do it a different way. Please troubleshoot your app!!

I rented a truck from Citgo-Pasadena, the experience was pleasant and excellent. The staff was professional and very helpful. If I need to rent a vehicle again I will use them. Thank you for your service.

The auto carrier need lubrication for tie downs. It was difficult to operate but I finally got it. It was hard for the straps to release. Again I managed.

This location was friendly and helpful. He met outside at the gas pump and was sure to maintain distance.

Owner was very helpful. Went above what was expected. Great experience.

Nothing.

Very friendly and helpful

Fantastic experience! Easy to check-in ahead of time. Owner was very professional and helpful. We will definitely rent from this location again and refer friends!

Great friendly proprietor and a pleasure to do business with.

My experience with this rental location was outstanding. I experienced very professional customer service, a very clean and well-maintained vehicle, and I would recommend this location to anyone and everyone. Thanks so much!

Everything was great.

Very smooth experience on both ends. Mobile app worked great, and rental agent was also very helpful.

We have rented here before and the service was as always excellent. The van we rented was in great condition and ready to go the moment we arrived. The electronic check-in procedure really shortens the pick-up time, which in time of Covid is helpful. We wouldn't think of renting a van or truck anywhere else.

"GK" is very helpful in explaining everything about the rental.

Used this service before an will use it again. Nice guy and easy to deal with.

Rental went smoothly. Picked up through app. Returned early, just as location was closing. Owner came out and checked vehicle in for me to save me the hassle of online return. Thank you

The Manager was perfect , friendly and informative. All the charges were explained and did not deviate

Very customer friendly.

This is an awesome U-Haul place!

Very good service.

The gentleman really helped us by securely hooking up the trailer to my car as it was my first time.

Friendly staff, quick service.

I didn't get the gentleman's name but He was great !!

Had to pay 3 times. Reserved truck online contactless a day before. Showed up day of to pick up truck and had to physically go into the location. Fill out all paperwork again because the person “couldn't see or have access to online items” and had to give another card to swipe in person. So had 2 pending charges of 187.00 on my card and still have to swipe my card again when truck was returned. Person said he deleted the first 2 transactions (even though they were online which he said he didn't have access too) but was not given receipt- reason given that that information was “online and we don't have access to that” ?!?! All in all do not recommend this location. And potentially do not recommend UHaul in general if this is the same practices all their locations use.

Extremely helpful and very nice staff. Will be a beautiful shop once remodel is completed.

The gentleman at the pickup location was great! There were traffic issues the day I supposed to pick up so I had to go the next day and he was very accommodating in holding the reservation for me. I highly recommend them.

Would and will in the future rent from this gentleman. Very nice to deal with. He made me feel that he cared that we were happy with our experience.

Quick and easy to get with great customer service!

Very helpful!

It was great to be able to reserve and guarantee my uhaul pickup location. The staff was helpful and efficient.

The agent was one of the nicest, most helpful people I've ever met. Outstanding customer service!

Super nice guy and very helpful!

Truck was ready when I arrived, clean, ran well. Checking in after the rental was super quick, he came out while I was refueling, and parked the truck. I was done by the time I finished with the gas.

Went seamlessly. Friendly staff

We encountered rain on the way to New York City. When we arrived, many boxes were soaked. It appears that the water came in from the wheel wells perhaps. All boxes on the floor were damaged and some contents were damaged.

Great service. Super easy and covid safety measures are in effect.

Quick and Easy!

Very fast and helpful

Very friendly

Friendly fast service. Highly recommend

The person working the gas station came out and helped us clean out the car and was just an excellent help.

Gk. Was amazing, fast and professional. I highly recommend

They were excellent! Very nice and helpful!

Great service from PG, he help install and made sure I had the correct equipment.

The employee came outside to greet me. After I fueled up he told me were to park and drop the keys. Very friendly

Staff at this location is very helpful and professional. I will use this location for my next rental.

Truck's drivers seat and window shade broken. On the other hand the staff at the location was wonderful and very accommodating.

The staff were very friendly and welcoming. My check-in process was done very quickly and efficiently which I loved. My experience was wonderful.

Trailer jack would be nice

The owner is extremely friendly and flexible when dealing with truck rentals.

Since I have rented a U-Haul from this location before he had my name in the system already which was extremely helpful.

I received excellent service and will definitely return again.