Customer Reviews for Parthi Food Mart
(U-Haul Neighborhood Dealer)

Rating:

5.0

Brakes pulled to right when Activated By weight of trailer and vehicle. Informed dealer where I dropped it off at of problem..

Rating:

3.0

The owners were very nice, their location is located in their convenience store and it is a very busy store. They gave preference of customer service to those customers and not the uhaul customer ( me). Again very pleasant and nice but pick up took way too long, drop off was much faster but still had to wait for them to attend to other customers who came in much later than me. I went in several days prior to reserve and I feel like they should have an extra person there when they have a uhaual reservation.

Rating:

5.0

I had a good experience with this location

Rating:

1.0

Trailer was dirty. Had a few items of trash in it. U-Haul representative did not speak clear English so there was a communication trouble had to buy a light plug was not included loaded my items trailer had a flat service first respondent was five hours away called U-Haul back they said they were dispatching someone else, someone else did not respond or call I was stranded five hours total waiting for U-Haul representative to change the tire with my cat and dog in my vehicle on a 90° weather day. Customer service called extended my rental one day after unloading my items. I returned the trailer to what should’ve been an open facility.. The facility was closed. I called left a message said I needed a price adjustment. This is what customer service said. Please call me back. Still no response. They did not discount for the inconvenience troubles. I had absolutely terrible experience made very traumatizing and I still have a U-Haul bill I have to call customer service to adjusted at this point I would like the whole thing refunded. This was a terrible experience.

Rating:

1.0

There was a communication disconnect. I misunderstood what he said about filling up the gas tank. So I filled the tank up. Bear in mind they only gave me a quarter tank when I picked it up. I spent 110.00 to fill that tank. The gentleman that I picked it up from was foreign and was hard to understand. So that’s where the confusion comes in. Anyway when I returned the truck and I returned it 3 hours early with a full tank. I tried to get them to lower the payment since I was giving them a full tank and early return. But he said no. If foreign people are going to do business in America they need to learn to communicate better. I still would like some kind of credit back for the gas.

Rating:

5.0

Very friendly and easy

Rating:

3.0

Have wheel blocks so trailers, don't roll?

Rating:

4.0

Did not have all the equipment I reserved ahead of time. Extra expenses and time to have to go somewhere else and rent.

Rating:

5.0

Overall it was a very good experience, from reservation to pick up and drop off.

Rating:

5.0

This location was great. The staff was friendly, helpful, and made the drop off easy!

Rating:

3.0

It's at a store location one guy work and taking care of the store customers and the U-Haul clients. You have to hook up the equipment you just rented and drive around to the front door and wait for him to come take a picture. I will never from this location again.

Rating:

2.0

Checking out the truck before rent them out

Rating:

5.0

The requested truck was ready for us at the pick-up time and the pick-up process went very smoothly. The truck ran well and the ramp saved us. Our only disappointment was that we rented online and ordered an appliance dolly; when we got there, we were told they did not have appliance dollys. This could have been a disaster, but we had made back-up plans just in case, because we had some large items to move. Please do not advertise that you have an item for rent if you do not. Otherwise, we were extremely pleased with the experience.

Rating:

5.0

Convenient location. Great service

Rating:

3.0

Mixed emotions on this place. They were nice enough to let me drop the trailer off early without problem. But when I return the truck The lady in the store was very rude. The exchange went well though.

Rating:

5.0

Great owners

Rating:

5.0

Fast service and Good services, talk nice with you

Rating:

5.0

I really needed the dolly in the truck but It wasn't in there so only thing I would say is add one in there, but either way service was great. Fast and easy, and the gentleman that helped kept me Informed of all payment, coverages and fuel level. Thank you!

Rating:

3.0

None

Rating:

3.0

Poor communication, rude and not helpful.

Rating:

1.0

Guy barley spoke English, couldn't understand him. Made me move where parked trailer even though there was another trailer next to me. Didn't help unhook hitch, I had to figure it out myself.

Rating:

1.0

The Trucks are in rough shape here all the time and they don’t seem to be well checked over. Seems like extra fees are always being racked on but maybe I’m missing something. The Dollies are never locked up or have a seal so I’m not sure if we’re being charged for them everytime. But overall the place feels shady.

Rating:

5.0

Very nice people

Rating:

4.0

Truck was filthy! Should have been cleaned/washed! Looked like someone drove it on the beach! Sand all over the truck. The fellow who rented me the truck was very helpful and curtious and polite.

Rating:

4.0

Trailer was in very bad condition. Need to get this one off the market. Proprietors at this location super friendly!

Rating:

5.0

I was told that I had 24hrs to use the truck, when I arrived to pick up the truck, I was told that I had to return it by 7;00am for someone else to use. Not 6:pm the next day. that is miss leading. I was lied to. I will use U-Haul service again. Just not at that location. Respectfully ,

Rating:

5.0

Drop off was simple and easy

Rating:

1.0

This was the absolute worst experience I have had renting a U-Haul. The guy hooked up the trailer incorrectly. When I was pulling out the trailer fell off the hitch and tore out my wiring. They were extremely rude and should not be allowed to represent your brand.

Rating:

2.0

Ge6 a knowledgeable to do the paper work and qoute the right price.

Rating:

1.0

The gentle ask me to initial and sign for the no insurance( which is what I requested ) and I did without reading it . And I got charged for insurance, so when I called back to tell them I got charged for insurance I didn’t want he stated well you signed for it . So I was LIED to on what I was signing . I’ll never use Uhaul again . And was told they couldn’t refund me that money as well !!! That’s Bullshit !!!

Rating:

5.0

Mobile Self Pickup. Everything was fine until I drove the truck. Loose steering and the tow/haul button was stuck on. Which meant more money on gas upon refuel.

Rating:

3.0

Tires on Tow dolly were underinflated which caused swaying of vehicle been towed. I had to spend $3.00 to inflate tires. Swaying on the highway was very dangerous I could hardly drive at 50 miles/hr. :(

Rating:

5.0

I was amazed how easy I was able to make the reservation online. The operator I worked with was excellent and found a local rental place to help me get it as soon as possible

Rating:

5.0

Mr. Patel was very helpful, friendly. I will definitely use this location again. Thank you.

Rating:

5.0

Nothing to complain about. Everything went well, was a local move. This location is my new "go to". Very nice and professional people. Highly recommend them.

Rating:

3.0

This truck must have been a local rental, it smelled of stale smoke. It had no cruise control, and that made the trip a lot more tiring. Plus with out cruise control the fuel consumption was greater. The key fob said for sale. The truck had 135550 miles on it when I picked it up

Rating:

2.0

Took an hour to get system to accept my information. The lady was very helpful but the store location inside a gas station /convenience store left a lot to be desired.

Rating:

5.0

Good customer experience. Employees were helpful and moved the process along quickly.

Rating:

5.0

App not working. Attendant at store helped me check in. Very god service. Definitely recommend.

Rating:

1.0

This place is ridiculous they are crooks and steal peoples money. The truck was absolutely disgusting and I mean the whole entire truck to the point I had to instantly take it and clean it because I didn’t even feel safe riding in such filth. When I returned it the man kept taking his sweet time so he didn’t have to print me my receipt right then that way I wasn’t able to see what he really charged my card and told me I would receive an email with my receipt once I received it I was charged for a whole extra day when I was a hour and a half late because I was told I could drop off at a different location closer to where I moved too when I called to verify I got threatened to have police called on me and chased down by the police if I didn’t return the truck back to his store immediately and told me he would be charging me every extra amount that he could and he did not only did he charge me for a whole additional day of rental he also charged me a whole additional day of insurance on top of that I also have a whole additional $72 charge on my card from his rental store location for I don’t know what and don’t have no receipt for that charge no where in my email so what’s the excuse for that. I then called to ask what all these extra charges where for the most I was suppose to be charged was $120 I got charged a total of $300 when I asked the lady proceeded to say to me “SHUT UP DUMMY” and hung up in my face. I wouldn’t recommend anyone to ever use these crooks and their company should be fined for stealing money out of peoples bank accounts and should be shut down for thinking they can disrespect someone the way they did especially after all this garbage they have put me threw and had the audacity to rent me the most nastiest dirtiest truck rental I have ever rented from any where before and when I brought it back clean with extra gas in it the man told me he wanted me to clean the back better then what it was. What a joke for a company and what a joke of so called humans that run this location.

Rating:

5.0

The truck return was fast and simple.

Rating:

5.0

Nothing, all went smooth.

Rating:

1.0

I made sure the tank was at full and when I got my reciept they said it was just above a half tank. I should’ve taken a picture but it was late and I was tired .

Rating:

1.0

Owner did not check truck or confirm anything. No sign out front matching the name of the establishment affording to UHaul. Owner claimed rental equipment was missing and I had to hold my ground that I did in fact return it. Owner charged $16 for gas when it had already been filled to the appropriate level.

Rating:

3.0

Make the drop-off location more clear on where you want the trailer or trucks and how you want them parked. It was unbelievably confusing because all trailers or trucks were parked differently in the lot.

Rating:

5.0

U haul always has an A game. They are awesome!!!

Rating:

2.0

I put in enough gas at the location to get it to 1/4 tank and was told I needed to add more to get it over 1/4 tank. I explained to the gentleman that I received it with 1/4 tank of gas and that is the same amount I was returning it with.

Rating:

5.0

Attendant was knowledgeable and was able to complete the transaction even though I was having trouble doing so on my smart phone. Really appreciate the service.

Rating:

5.0

Not Much, Transaction went very well. Except it was raining cats and dogs while trying to hook up trailer - Grin

Rating:

2.0

Equipment was not clean and I would say barely serviceable. The hitch was rusted and would not turn smoothly on my ball hitch. The safety chains were way too long forcing me to wrap them around several times around the frame of the trailer before I hooked them to my hitch. The staff were not clear in giving their instructions. I will do what I can to avoid this location in the future.

Rating:

1.0

I wanted a motorcycle lift, paid for it and it wasn’t available when I got there. I lost time and money

Rating:

1.0

Lady was very pushy and very unprofessional.

Rating:

3.0

This site is a gas station; we dropped the truck off after dark. The side of the building where the trucks were to be left was very dark. Making myself and young children feel unsafe.

Rating:

2.0

I went in to drop it off and they took the keys and said I will check out the truck later then charged me for going 8 miles over the limit after I filled up the tank with more gas then they gave the truck to me terrible customer service all around worst experience I ever had with u-haul I will personally never use them again and I am tell everyone else about this experience

Rating:

5.0

Well done

Rating:

1.0

Trying to get more than the actual gas that was in the truck. Bad business!!

Rating:

4.0

NA

Rating:

5.0

I have rented here 3 times and they are ALWAYS friendly, professional and quick. Highly recommend!