Great experience
Megan F
Customer Reviews for Parkway Tire & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Uhaul Agent here is the very best! Never have I been treated any better, anywhere.
William TU-Haul needs to make their hooks bigger on their tow behind enclosed trailers. They do not fit the typical big truck receiving hitch holes. I had to go out and buy extra D rings to make the hooks fit. The gentleman at U Haul made a big deal out of it and I told him it wasn't my fault U haul makes their hook openings so small. This is the third time this has happened.
Larry WExcellent customer service.
Charles BThe truck shook badly over 60 mph and couldn't be comfortably driven unloaded at 65 mph. Their were leave in the back of the truck, the trucks gas milage was horrendous. What happen to inexpensive uhaul, cost way to much, for a 6 hour rental.
Gerald RVery knowledgeable and polite . Easy to work with
Jim OExcellent service!!!!
STEPHANIE LWay too much work and inconvenience when in a rush. Spent 30 minutes trying to pick up the truck due to app glitches. Then the drop off process takes 15 20 minutes with how slow and glitchy the app is. Definitely won’t ever use truck share ever again. Horrible experience
Daniel SEverything was perfect.
JOESEPH CHelpful courteous employees
Rick PThey were closed for the week. I out the keys in the drop box
Edward LGreat customer service. No issues. Thank you.
Anthony GWhere do I begin? I was not called the day before to confirm where to pick up my rental. When I called, I was told the location had been moved and that I would need to use the 24/7 app to get my truck since the location was closed on Saturdays. I was sent a link to register, which I did, however when arriving to the location the next day there were no further instructions and I was not given any codes to access my truck. I called my local Uhaul provider George and he tried calling the local manager to help. I attempted to contact customer service and was on a 20min hold to only be put on another 50min hold once the live agent answered the phone and told me I needed the truck rental team. After 1hr 45min of sitting in a hot parkinglot I finally got a call back from an agent who helped me get into the truck. Upon getting in the truck the cup holder was 1/2 full of some sort of chemical. The back of the truck was full of oily dirt that made the entire floor of the truck bed slippery and the loading ramp was like a slip n slide. This ended up delaying my movers 45min until they figured out a solution to load the truck not using the ramp. This caused extra delays and a larger cost for me in the end. Additionally I had pre-ordered moving pads and they were not provided. This lead to more delays since my movers had limited options of stacking my furniture and my personal blankets were used. I was told I wouldn't be charged for theses items and given a $50 credit for my inconvenience, but in the end the full amount was charged. I was given the corporate phone number to call and plan to once my move was complete. To say that I was dissatisfied is an understatement and made my moving experience worse than it should have been.1
KRISTEN ZNothing. The Location Rep was excellent
Jerry JIt was closed on Saturdays. It was in a not so great part of town. There was a bullet-hole in their window. I did not feel safe being a woman there, with her adult female child. I had originally requested another location but was redirected to this one. The truck was parked near a ditch behind the parking lot, so I had to stand in this ditch to unlock and gain access to the truck. The equipment had potato chips still in the cupholder.
Marian SGreat key drop off location. Easy to do
Amika BThe person who checked me in and out was super helpful, met me at the truck and took care of me without having to go inside, quick, easy fast and efficient.
KUMI VAgain, very friendly and accommodating!
Caryn TThis location was great to work with!! Will recommend to everyone
Beth BThe gentleman who helped me was courteous and prompt when I arrived. The process was easy I would definitely come back to this location.
Tyler BWe returned uhaul 1 day early and was overcharged for 2 more days plus $28 insurance fee. Had to call customer service to get credit. He needs to read rental contract to charge properly.
Mary MGas tank was not full. It took $29 to top off the tank. They said they gave me a $50 discount, so if that's true, no big deal.
Shawn HOur 2nd renatl at this location. Best experience with a U-Haul Rep in 34 years.
Mark MSuper service.
KUMI VNot a thing. Fast and easy!
Thomas VFelt very rushed suppose to pick up at 3 pm he called before then wanting me to come get it
KEVIN DProvider met me in the parking lot, showed we where to put the trailer and disconnected it for me.
Donald FI can't think of any improvements needed the location is easy to access, Checking in online streamlined the process. The folks were friendly and took the time to help swap out the hitch ball when we discovered we needed the other one and the wrench I brought with me wasn't quite large enough. They even took the time to switch it back for my friend whose vehicle we were making use of after we returned the trailer. I doesn't get better than this. Thanks!
Paul FSuper nice and helpful
Archie SWear masks during a pandemic when it’s mandatory by law. Also, actually clean rather than just spray cleaner in the cab.
BETH MGreat staff very friendly.
rebecca rWayne was very helpful. I returned the auto transporter on 7/31/20 when we arrived in town and the truck, furniture pads and the furniture dolly at closing time for this location. I returned everything rented three days early. Will I get any money back for doing that?
Carlton DAgain, staff was very nice and accomadating..
CHRISTOPHER MMark was very thorough & his customer service is on point. He made the rental process very pleasant & easy. I highly recommend this location. Thanks again Mark for everything!!!!
Gregory HIt was the fastest and easiest time I've ever had renting a UHaul which says something because I have moved many times.
Karen TThe best customer service I definitely would share my experience with others !!!
Carol TThe payment that was charged was not correct. I was over charged and now I have to wait about 5-10 days to be credited.
Mirian DPerfect location / setup for drop off. Self check out is very helpful for the weekends
Bryan DGreat service
Graham CA wonderful experience I will be a return customer
ruth oVery accommodating uhaul facility; so helpful and had our best interest in mind. He took care of us and our travel needs.
Trudy II was charged a separate charge without consent and nobody at this location or U-haul can tell me why, otherwise I would recommend this location.
brandon gMark went above and beyond to help. Had everything ready as promised.
Geoff WUpdate hardware pictures more frequently.
Jose MNothing. I went in, and they informed me to call you all. I set up my rental. Went back into the facility, did a little confirmation paperwork, and then got the keys.
michael HFast service, near to where I needed to be,
Archer MLoved the mobile drop off feature! The drop off location was closed so I has to put NA for those questions.
Sarrin LVery convenient to have a drop off location with no time restrictions.
paul gCame out in the rain to help hook up , gave me a discount for the rainy weather.I wish the personnel at this location were in PA. looking for work. Good people are getting very hard to find.
David CEverything was great!
Ronald SParkway Tire & Auto answered all of my questions and helped my move go over smoothly! We ended up needing to return the truck here as well rather than another location, so our rates were affected and needed to be amended afterwards. I wish there was a rate that included in-state use as a whole, instead of local versus one-way differences in price. Other than that, equipment was ready the day we needed it and everything was in working order!
Jonathan WCustomer service was excellent!!
Darrell W