Customer Reviews for Parkway Storage
(U-Haul Neighborhood Dealer)

65 reviews

4921 Wakarusa Ct   Lawrence, KS 66047

(785) 840-9055

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(785) 840-9055

4921 Wakarusa Ct
Lawrence, KS 66047

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

No signage indicating hours or prompting us to just use the app to do the return. No one there. No great location to leave the truck.

Tanner Vick 
Rating:
2.0

I always had great experience with U-Haul at other locations but this location was an exception. The guy responsible for this location was not in the office at the time of pickup (at 12 noon) and had placed a sticker "Sorry out" on the door. It seems he lives behind his office so I was able to see him and ask about my reservation. He wasn't aware/didn't remember that I had a reservation. I reminded him then he unlocked the office and let me in and gave me the keys for the U-Haul truck. I would acknowledge though, the U-Haul truck was fairly new and in good condition and drove really well.

Prashant Kumar 
Rating:
5.0

Pete goes above and beyond to help his customers. He is a very kind and caring person.

Teri Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Boe  |  Overall Experience 
Rating:
5.0

Pete was excellent to work with. He provided very good service and he was always joyful to talk with. Renting from Parkway Pete was a great experience.

Eugene or Debra Williams  |  Overall Experience 
Rating:
5.0

Pete is the best!! Very helpful, friendly and truly wants to help the customer. I will recommend this facility to everyone who needs a storage unit and will most likely use this facility again. Thanks for all the help!!!

Harry Whited  |  Overall Experience 
Rating:
5.0

Gentlemen that checked me out was great

STEVEN HOFMANN 
Rating:
3.0

Customer did not leave a comment.

Anthony Laredo 
Rating:
5.0

Customer did not leave a comment.

James Geoghegan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanna Teaford 
Rating:
5.0

Customer did not leave a comment.

Regina Oxford 
Rating:
5.0

Customer did not leave a comment.

Jinwen Cai 
Rating:
5.0

I would like a final bill. I believe I have over paid the rent. Had to move because I needed a bigger unit. Hank.hudson@snapon.com

Hank Hudson J & H Enterprises  |  Overall Experience 
Rating:
5.0

Easy, convenient, and professional.

charles( TONY) Silvestri  |  Overall Experience 
Rating:
5.0

Pete is great to work with

Robert Viloria  |  Overall Experience 
Rating:
5.0

Pete went over and above with excellent service. Anything we needed, he was there to help along with his friendly and witty banter. Would HIGHLY recommend this storage facility above any other! Thanks, Pete! Kimberly and Billy Williams

kimberly Williams  |  Overall Experience 
Rating:
5.0

Absolutely, hands-down, one of the best facilities I've ever rented from. Pete was terrific.

lauren Boxer  |  Overall Experience 
Rating:
5.0

Pete was wonderful to work with. He answered all of our questions and the facility is great. Would recommend it to anyone looking to store small or large items

bill Seagraves  |  Overall Experience 
Rating:
5.0

Trash laying around, lights were out and gates were working on and off. Biggest complaint is I would go by on a Saturday and gates would be up and many people on foot at a garage sale. Was told it wouldn't happen again, lie, but it happened every Saturday.

james greeson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzy/Robert Mooney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget Stodden 
Rating:
5.0

Customer did not leave a comment.

Bruce Loy 
Rating:
5.0

Customer did not leave a comment.

Sandra Bush 
Rating:
5.0

Worked well for our needs.

SCOTT STANFORD  |  Overall Experience 
Rating:
5.0

Pete has been an incredible manager for Parkway Storage. He is always courteous, helpful and goes out of his way to solve any problems. Thanks for all the storage help!

ANGELA CONRAD  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Micah Smallwood 
Rating:
5.0

The drop off started rough, as the reservation I made for a storage unit and the truck information wasn’t transmitted to the location, but the owner was incredible and helped us get it all worked out. I even needed another unit, and he found one on the same aisle, which was incredibly helpful. He explained everything thoroughly, and answered every question I had. I would absolutely recommend this location, and will rent from him any time I need a truck in Lawrence.

Emily Mokry 
Rating:
5.0

Nothing! Pete was a nice guy ND if I ever move a gain I will go back to the same place! Thank you so much Pete.

earlene thomas 
Rating:
4.0

Customer did not leave a comment.

Richard Kraemer 
Rating:
1.0

Customer did not leave a comment.

Brittany Akers 
Rating:
4.0

Good experience with UHAUL.

Firooz Monshizadeh 
Rating:
5.0

Very convenient. Rented vehicle from storage facility I am using. Parkway Pete is very helpful and a great u-haul rep.

EDWARD VEREEN 
Rating:
4.0

Customer did not leave a comment.

VICKIE WOLD 
Rating:
5.0

The owner provides excellent customer service. Confirm he will be open at pickup. I will use this location again. Again, they provide very personalized service.

Sarah Stanton 
Rating:
5.0

Pete was so helpful in finding us the storage we needed. I mistakenly booked too small and he quickly cleaned out a larger unit to fit our needs. Super friendly and eager to help.

Privacy Request  |  First Impressions 
Rating:
4.0

check in process was good. rates are fair.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS CASHERO 
Rating:
3.0

Left the U-Haul there at 12:30 a.m. - found a box that said "checks only" but put keys in it as wasn't any other drop box at the location. Began calling at 9 the next morning to be sure they got the keys but no answer so left a message - called back again at 10:45 & no answer - finally got a call back around 1 p.m. saying they got the keys & were doing paperwork. Was concerned after leaving keys in lockbox & noticing on the way out that there was only one U-Haul on the premises & it looked more like something that was being used to advertise so got worried that we left it at the wrong location. They need a nighttime lockbox marked with U-Haul or something designating it is for U-Haul customers rather than just for storage facility rent checks.

Patti Neumann 
Rating:
4.0

The unit I initially wanted wasn`t big enough. The next larger isn`t available. Very clean and safe facility. Would absolutely recommend.

Privacy Request  |  First Impressions 
Rating:
4.0

Pete was great and very attentive to our needs.

Privacy Request  |  First Impressions 
Rating:
3.0

Nice facility with plenty of space. Convenient location.

Privacy Request  |  First Impressions 
Rating:
3.0

Clean facility and plenty large to accommodate all of the items we were moving.

Privacy Request  |  First Impressions 
Rating:
3.0

Dropped off at night. No service to report on.

PAUL WALROD 
Rating:
3.0

Customer did not leave a comment.

DOUG HEEREY 
Rating:
2.0

There was no one in the office until 1/2 hour after my 10am reservation time. I was told I could keep the van as long as I liked, but when I returned, people were waiting to rent that same van. Once again, no one in the office to return van or to help waiting group. Other than being late, he was polite and quick to fill out paperwork.

Paula Mather 
Rating:
4.0

The manager, Pete, was very helpful on our Van Rental and Storage unit. Very professional.

Phil Anderson 
Rating:
5.0

A little pricey. The $20 van rental turned into $80 quickly with mileage charges and huge tax fees. With that said, great customer service!

Jennifer Carlson 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Page 
Rating:
3.0

Customer did not leave a comment.

jerry evans 
Rating:
5.0

Customer did not leave a comment.

DAVID ALEXANDER 
Rating:
3.0

The gentleman at the desk showed up 20 minutes late. That was a little frustrating. Otherwise, he was kind and easy going. He was very helpful in showing me how the truck worked.

MICHAEL STEPHENSON 
Rating:
4.0

Customer did not leave a comment.

LISA PURDON 
Rating:
5.0

Pete is very nice and very helpful! A+++

YUE LI 
Rating:
5.0

Great customer service. Went out of his way to help with any problems. Best experience I've had when renting equipment/vehicles. Will recommend to others.

TAYLOR HULTMAN 
Rating:
5.0

Customer did not leave a comment.

KERI RODRIQUEZ 
Rating:
3.0

Excellent service. No suggestions

JAMES BELTCH 
Rating:
3.0

I called a number out of an old phone book, however someone did answer and took my reservation. When I confirmed the address she said yes that is correct. It was not! Had to go to the other side of town to pick up the trailer. How would that happen?

Victoria Roush 
Rating:
5.0

More selection maybe.

JEFF OSWALD 
Rating:
3.0

I prefer the Uhaul at 6th and Kasold, where there are always people there when the business is supposed to be open. This was not a good choice, and I am appalled at how this business runs its operations when it is not open during posted business hours and phone calls are not returned at a decent time.

TAMMIE GILLENTINE 
Rating:
3.0

Customer did not leave a comment.

BRENT KEHR 
Rating:
3.0

Customer did not leave a comment.

Bob McTernan 
Rating:
4.0

Customer did not leave a comment.

Valerie Still 
Rating:
3.0

no uhaul sign anywhere??????

REBECCA J PEYTON 
Rating:
3.0

Customer did not leave a comment.

LYNDA HAFNER 
Rating:
1.0

There will be a letter to follow, but the only way I see that you can fix it is terminate the relationship with this dealer. Easily the worst customer service experience of my life. Took over two hours to pick up my equipment, and this is after I filled out all of the online express check-in information. If you need a U-Haul in Lawrence go to the 6th and Kasold location and let Sam Smith and her team help you.

JOSHUA BOEHM 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top