Comentarios de los clientes para Parkway Storage & Moving LLC

They don't hook your trailer up for you, you do it yourself.

No maks, rude, inconsiderate.

The $20 a day advertising seems dishonest as I only had the truck for 24 hours, and only went about 30 miles and it cost me $90 plus I had to pay the $10 in gas before dropping it off. It seems like going from $20 to $100 for three trips across town is a bit of a stretch. I didn't even pay for any of the insurance plans.

Odometer reading and contract mileage out does not match. Got charged for extra 40 miles. Would never use a dishonest shop like this again.

I will never use Uhaul again. Extra charges and incompetent staff are the reason. I am furious!!!

Excellent customer service!

Personnel was helpful and courteous. Went above and beyond

It would be nice if there was a ability to return the U-Haul trailer after hours. Or if the U-Haul office is open before 9:30 in the morning

The staff at Parkway was the best, professional, polite, helpful and personable. Staff like this certainly make all the difference in the world, all the more reason for return business. Sincerely, Eric. Winston

The local receptionist was very friendly, knowledgeable about costs, and very fast- I had a truck and appliance dolly in less than 10 minutes. The return was absolutely painless.

all was well. I liked how the engine handled the sierra nevada mountains and other mountain ranges. I was scared to drive over the mountains. But the truck handled the mountains fine.

Please inform the customers that there is a mobile return On the Uhaul app to complete so they don't have to worry about getting a $200 fee.

When I picked up I ordered a hitch however they do not carry them so I had to go buy one.

You should use qualtrics surveys, they're better.

I liked the people, however the dolly rented was beat up, and and broken. It damaged my car when I loaded it because of a broken ramps.

Though this store did not have the trailer we reserved, they upgraded us to the next size for the same price as the next smaller size. The cashier was very personable and professional and made the process very easy.

The attendant at the Utah location, even though she had recently had surgery on her foot and on crutches, she was a trooper. Very helpful.

We dropped off uhaul when location was closed on a Saturday

The contract fuel level and the actual level was off. Contact had 7/8 and there was only a 1/2 tank. I had to put in $34 before hitting the road.

Be fair with your customers be kind with your customers give your customers what you promise. Do not overcharge your customers do not make promises to your customers that you do not intend to keep. Do not charge your customers without their consent. Do not charge your customers beyond what they expect you to charge them.

I have used this location a few times before and I am never disappointed. The place is always clean and I am in and out in just a few minutes. I would definitely use it again.

Place was great, just hope that the staff is better prepared.

The local manager helped me every step of the way despite the drop off location being switched on accident by the U-Haul application. She helped me return boxes and I was on my way quickly! Best experience I've ever had with U haul

This was the easiest and most pain-free rental I have ever had. This was in spite of my reservation being a little messed up, with another customer's name in one of the fields. This caused me to NOT. Accept the confirmation call an hour or so later. But, when I came to pick my truck up, the alert clerk got me into a truck on the lot in a few minutes... and comp'd me the same rate for a bigger truck. An amazing process, thanks to a smart and resourceful agent.

If there is a cancellation LET THE CUSTOMER KNOW. My previous pickup location just up the road 243 s Geneva rd in Orem cancelled my reservation because of lack of equipment which is fine I get that, but I received no notification until I was already there. I called U-Haul and Amanda answers the phone her quick responsiveness and securing another reservation so close is the only reason I still used U-Haul.

The online reservation process was confusing and ended up telling me to go to one location online and then when I got to that location I found out that I was to pick up the vehicle at an entirely different location. I was not notified of this by email, text or phone. Also, I was not told beforehand that I would have to do an after hours return. So, there were issues that could be improved.

It was easy and efficient. Thank you.

Half the miles were traveling from the location I picked it up at and to drop it off at

Being semi closed they were kind and helpful. They also were conscientious about social distancing

No uhaul representative at the location. Had to hook up ourselves and go find our own light plug adapter.

Just wish the secretary could of gave more information so costumer do leave with questions

Check the yard for the equipment, it has been there since Saturday. I just forgot to log on to return them.

Check The yard for the equipment it has been there since saturday. I just forgot to log on to return them.

There was a mixup in scheduling this time and it took a few minutes to get helped. After that it was fine as usual.

Everything was great.

Nothing!! Fast efficient and friendly customer service.

I got there right at closing time, but the nice woman took the extra time to check me in anyway. She was great - great customer service. I wish I had gotten her name to share with you.

None at this time.

Nothing, everything went smoothly.

The gas tank was empty which was a big inconvenience and the cabin smelt like cigarette smoke extremely bad!

The process for unlocking the vehicle with my smartphone was unnecessarily long and complicated. The tech was also clunky. Even though I'm a young person I would have preferred to just go in and get the keys from someone than go through that again.

Fill the frickin' truck up with gas before giving it to the customer.

Counter gal was nice and helpful and fast. Truck was filthy with food debris, and pet hair and rocks and dirt.

An employee got such and couldn't come in, so another had to cover last minute and the location opened a half hour late. There were a lot of people waiting for a long time to get their trucks.

Everything was great

It was not the location that was a problem it is that I had to re-arrange all of my travel plans because the trailer I rented was not available on the day and time I reserved online. Then I had to change the pick up location of the rental as well. It created a lot of undue stress to have to find a way to rearrange everything and make it work.

I wish when I reserved the trailer I would have gotten a free month like I was told

Because of a mistake on the employees part our reservation time was shifted 2 hours earlier than we wanted it to be. To compensate for this we changed our moving plans to try and get done earlier and not have to pay for a second day of rental. We were able to do so and I literally returned the truck and keys before 10:30 am (they were due at 1pm). The really disappointing part of the story starts here when the location I dropped the truck off at just sat around doing who knows what for 5 hours until 3:00pm when they marked the truck as returned and charged us an extra $50 for a second day of rental that we didn't ask for, want, or even use. Very poor experience, I will not recommend either location to anyone I know.

We had a 24/7 truck pick up and the key wasnt in the box and the only reason we could get the truck is cause we caught someone leaving and they had to search for this because you didn't even contact them. We left 30 minutes after we were supposed to.

Easy to get to location, nice folks running the facility

Thanks, every thing was very good

The staff was really helpful and knowledgeable.

Poor customer service when reserving the truck. I was told to pick up t 800am. No one showed up until 9am

poor costumer service, manager not helpful and charged 27$ of Fuel in a wrong way. Find a better way to drop off routine. Managers like those from this store can easily do things like that with the after hour droff system. Already have a file reference on against them to refund my 27$ .

The associate who helped us was very efficient and helpful. My only complaint is that we could have used assistance getting the trailer hooked up. Otherwise, all was smooth and easy!

No one was working the yard, only at the desk. Plus, I had to pay for an extra day because they're only open until 5pm, and they were in Orem, not Pleasant Grove.

I did not end up moving in. Due the limited check in hours of the facility (that I failed to check) I had to use a different location so as to avoid insane truck fees. I would appreciate a refund.

I have had nothing but good things to say about Parkway storage from the minute we walked in! The staff was awesome and so helpful, the units were exactly what we needed!

Thank you for taking care of my things

Parkway Storage is an excellent facility. We rented multiple units over 3 years. Their staff provided excellent service. The facility is clean and secure. I highly recommend Parkway Storage.

I had no issues with my storage unit. This storage unit is very clean and has good customer services.

Great Facility and customer service

I was only unsatisfied with the fact that I had requested that they change the weather stripping on my unit and that never happened. Most weather stripping needs to be change on all units.

I don't know what you'd expect from your storage facility, but it is great and has all you need at Parkway Storage.

My rate was doubled without notification. It was done in a sneaky way.

Thank you

Appreciated the personable and individual attention and with-it-ness of Jen & Sierra in the office. They we so helpful!

Clean, secure, and really helpful staff.

The storage facility is excellent however having made the reservation through this website was a hassle and we purchased the wrong lock because of you. NOt cool.

Clean, secure, convenient location, and well-staffed.