Customer Reviews for Parkway Auto Body
(U-Haul Neighborhood Dealer)

153 reviews

3661 N Parkway Dr   Fresno, CA 93722

(559) 475-9820

Location Hours

  • Monday - Friday:
    8:30 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday - Sunday:
    8:30 am - 12:30 pm / 1:30 pm - 4 pm

Services at this Location:

Contact Us

(559) 475-9820

3661 N Parkway Dr
Fresno, CA 93722

Services at this Location:

Location Hours

  • Monday - Friday:
    8:30 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday - Sunday:
    8:30 am - 12:30 pm / 1:30 pm - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TOSHA H. 
Rating:
3.0

Customer did not leave a comment.

RUSSELL B. 
Rating:
5.0

Very grateful Manager very helpful Thank you

Jerry V. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Nothing this place is perfect. The guy did a excellent job super nice . Very happy with the service

WALTER A. 
Rating:
3.0

Customer did not leave a comment.

Melanie T. 
Rating:
5.0

The truck broke down ignition problems

Theresa A. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA W. 
Rating:
5.0

All is well. Very courteous and helpful!

CARL B. 
Rating:
5.0

Great customer service, special thanks to Linda for helping us with our move..thank you ..

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

SAUL Z. 
Rating:
5.0

I am so happy that of all the uhaul service station, i chose this specific one on Parkway Dr in Fresno,CA. My experience has been awesome! This is the second time i have used the service at this location. Overall, fantastic customer service from the Owner Raymond! Always have a smile on his face and greets me. He made sure to go over with me of all the service i wanted & if there was a miscommunication, he made sure to apologize and correct it. I highly recommend this location! Thanks Raymond!

MAE S. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

MARK Z. 
Rating:
1.0

This location needs an entire business make over, looks like a junk yard, Cust Service severely lacking. The man running the location showed up 45 to 50 minutes later than was scheduled to pick up the uhaul truck, not even an apology.

martha H. 
Rating:
5.0

Great customer service, thank you

Joshua G. 
Rating:
3.0

Make customer parking obvious.

NELLIE P. 
Rating:
3.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Renee P. 
Rating:
2.0

Good service

Hector O. 
Rating:
5.0

Customer did not leave a comment.

Anthony Q. 
Rating:
3.0

Was a hard location to maneuver the vehicle in

Christopher C. 
Rating:
5.0

I will come back again. I like the friendly service here.

SHAMSHER B. 
Rating:
5.0

Very nice and kind customer service. Raymond and Jina are so helpful and accommodating.

LAN N. 
Rating:
3.0

It should be a requirement to disinfect the entire cab before allowing another family use the truck to prevent the spread of COVID-19.

Frank J. 
Rating:
5.0

Friendly, courteous and efficient.

RAYMOND T. 
Rating:
5.0

Very Satisfied with the friendly customer service. Raymond was so helpful and accommodating. Will definitely come back again. Thank you.

LORTOI C. 
Rating:
5.0

Very friendly and helpful. He even moved my seat up for me :)

Stephanie O. 
Rating:
5.0

Very Friendly Customer Service

keith R. 
Rating:
5.0

Service representative was very friendly and helpful.

XAI V. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
4.0

The site was kind of part of a junk yard or car restoration, so it was kind of dirty and junking looking in the outside area.

Curtis O. 
Rating:
5.0

Customer did not leave a comment.

September R. 
Rating:
1.0

Fix the trucks before renting them out!

Jim I. 
Rating:
3.0

Personnel didn't make an updated note of the gas gage. When we went to drop off the truck, we had to fill the tank up to the original mark on the contract which was incorrect or face getting charged overages. Overall, disappointed that it wasn't a smooth rental

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline J. 
Rating:
1.0

Explain more the online process

Eduardo M. 
Rating:
5.0

Customer did not leave a comment.

NIKOLAS G. 
Rating:
1.0

They charged me for dolly I didn't use and because I was late in a hurry I forgot my phone and 30 in cash in cup holder Wich they said I didn't so nope never again will I use there services

erica P. 
Rating:
5.0

The rental agent was nice and professional, he explained all relevant aspects and answered all my questions thoroughly.

Elowyn B. 
Rating:
5.0

Customer did not leave a comment.

singh S. 
Rating:
5.0

Customer did not leave a comment.

VIVANH A. 
Rating:
3.0

Customer did not leave a comment.

Renee E. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Nothing everything good just back lock problem

Maninder S. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
3.0

Great customer service. Had to give us a bigger truck and charged us the same for what we rented it for. Gina was super nice!

BARRY L. 
Rating:
5.0

Great customer service, excellent service. Nice equipment, totally met my expectations. Thank you!

Miguel G. 
Rating:
5.0

The customer service was excellent. I'm very satisfied with how smooth the renting went. If I ever need a uhual again, I'll make sure I go back them. I will definitely recommend to anyone. Thank you again nice lady and sir.

Migdalia O. 
Rating:
5.0

Customer did not leave a comment.

ben P. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Thank you all for being so helpful and accommodating! I've always had pleasant experiences working with the Uhaul personnel, both in person and over the phone. Thank so much - it really means a lot to consistently feel valued and taken care of by a company. I also want to say a special thank you to all of those still working during the outbreak. THANK YOU, THANK YOU!

Ericka H. 
Rating:
5.0

Customer did not leave a comment.

Adrian O. 
Rating:
5.0

Night and day customer service!!!!!

yasmenda M. 
Rating:
5.0

Awesome customer service!!They are super professional,accurate and they care about there customers!

art C. 
Rating:
2.0

Customer did not leave a comment.

HUGO S. 
Rating:
3.0

N/a

Juanita N. 
Rating:
5.0

Great service and kind and thoughtful people.

solomon R. 
Rating:
4.0

This place is a little scary, but the staff was very friendly and very helpful.

Kimberly A. 
Rating:
5.0

Friendly service very helpful

Amanda W. 
Rating:
5.0

Great customer service !! Thank you!

joi R. 
Rating:
1.0

My reservation was for 9am and I had pushed it to 11am after chatting with a representative online and she was helpful. I went in to pick up the truck and was told my reserved truck was not there and hadn't been returned yet. I asked how that would've worked if I kept the 9am pickup time and was told he wouldn't have had it then. He said he's have to call around to find one at a different location and I let him know I'd done that myself when I made reservation and was already no where near my moving location after trying 4 near me or at least kinda close. I wasn't paying the gas or mileage to go even further. He offered a bigger truck at smaller truck fee but that was not going to work for the same reason. He ended up offering to credit me a quarter tank of gas and I had to accept as I really had no choice. After dropping a car off before taking truck the truck I was supposed to get was back and the guy tried to make me switch it out. I would've had to wait for him to check it in and then redo my contract. The place was not somewhere I would leave my car even during the day. The website said I could get supplies there and there were maybe 5 things and no boxes. I always use your company but not again. Waste of money and loss of time due to the truck not being there. You should really consider ending the business agreement with this place as they don't represent you well one bit. The funny thing is he didn't ever ask for my name or reservation # but accused me of wrong time or location.

Courtney G. 
Rating:
3.0

Customer did not leave a comment.

Jodie R. 
Rating:
4.0

Nice and knowledgeable person very informative would go back if needed

kelvin A. 
Rating:
5.0

Better service for after hours

Paulina V. 
Rating:
5.0

Very friendly and helpful. Answered all my questions.

cheryl F. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA M. 
Rating:
5.0

Super nice

Keyona C. 
Rating:
5.0

Awesome customer service, period!

Lakeysha M. 
Rating:
5.0

Great customer service! My whole experience was great!!

Asia H. 
Rating:
5.0

Everything was fine and raymond Gonzalez was easy going and made getting a rental that much easier

Damien Michael G. 
Rating:
5.0

Customer did not leave a comment.

Estevan H. 
Rating:
5.0

Customer did not leave a comment.

Sylvia V. 
Rating:
5.0

Everyone there is so kind and are so helpful. This my 3rd time using your location. If I ever move again I'll be back 100% sure. Thank you Guys your awesome!!

gena V. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

No improvement needed. This Uhaul location was a Fantastic Experience in Customer Service. Raymond went out of his way to accommodate my hectic moving schedule! I highly recommend this location for any moving needs! Lots of patience and understanding here.

smith M. 
Rating:
5.0

Excellent customer services

Anish G. 
Rating:
5.0

Great customer service! I highly recommend this location simply because they are honest, flexible, and accommodating!

Jimia W. 
Rating:
3.0

Not many U Haul vehicles on the lot. Personnel on site were very Helpful and welcoming.

Gregory R. 
Rating:
5.0

Much better atmosphere. Highly recommendable this place was so wonderfully friendly ??

Dawn K. 
Rating:
3.0

Office was a mess—but under construction?

david M. 
Rating:
5.0

Customer did not leave a comment.

stephanie L. 
Rating:
5.0

Customer did not leave a comment.

belia N. 
Rating:
3.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

nothing that I can see we showed up without reservation and the gentlemen took care of us. in and our quickly.

judy T. 
Rating:
1.0

They were not open like they said they would be

MARK M. 
Rating:
4.0

Customer did not leave a comment.

dhillon D. 
Rating:
5.0

Customer did not leave a comment.

Marie G. 
Rating:
5.0

Customer did not leave a comment.

Jared G. 
Rating:
5.0

Customer did not leave a comment.

Becky H. 
Rating:
1.0

Outside: Located in a literal junk yard corner. Weeds waist high make it look abandoned. Multiple Stray cats wandering around outside and inside the office. They were filthy and sickly, but seemed friendly. Once inside, it doesnt get much better. Most uhaul displays were hanging at weird angles, dusty and empty. A computer sits atop an oil smudged, empty glass display case. The smell of rotting lunch wafts up from the can, directly below the counter; a surprisingly effective appetite suppressant. The only redeeming quality was the friendly lady who helped me, she was bubbly and full of smiles. Out at the truck, the box was needed to be swept, 'Jane' helped sweep it out as I walked the truck. Engine oil level was OK, but visually looked pretty dirty - I assumed that is all digitally documented and there were some life still left on it, so I did not mention it to them.

Carla T. 
Rating:
1.0

Hello, to whom it may concern. I am writing this email because of a bad customer service, that I recently went through. My name is Esteban I reserved my U-Haul rental on 9/29/18. Which was a prior to my pick up of the rental? I received a notification that the location of my pick up was moved, to a different location than what I had originally chosen on the website. On 9/30/18 I went to the location which is at 11:00 am. And I waited for 2 hours just to be helped by a customer representative. I am so saddened by this experience. I lost time and had a bad experience on behalf of U-Haul. I will definitely never use U-Haul service, based on my prior experience.

Esteban R. 
Rating:
4.0

Customer did not leave a comment.

devon G. 
Rating:
5.0

It was very difficult to actually get a truck they keep changing their locations corporate got involved which made it even worse like three different places that we were going to pick up a truck from them corporate did not want us or them to pick up a vehicle for us so we can have it ready at one location corporate needs to stay out of it

ROSE R. 
No reviews have been submitted for this location.

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