El cliente no dejó un comentario.George S.
Customer Reviews for Park Place Storage
(Distribuidor de U-Haul del vecindario)
Kyle, TX 78640
Services at this Location:
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: 11 a. m. - 3 p. m.
- 5/23/2021: cerrado
- 5/30/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nichole M.
The lady with glasses was freindly and welcoming. The other lady who seemed to run the place was definitly not.JOHN G.
I ordered 24 blankets and they only had 18. I really needed 24, as I had to go out and buy 6 more to finish the loading. Costly and time consuming when I didn't have time. Could have better educated the car loading process better -- after a short while on the road I checked and both straps had come off the tires!Kenneth B.
El cliente no dejó un comentario.Marsha S.
El cliente no dejó un comentario.Darby M.
The lady at the front was going through it. Maybe just reel it in a bitCorey H.
El cliente no dejó un comentario.Beatrice T. | Overall Experience
El cliente no dejó un comentario.Michael P.
I paid for a dolly and moving pads. I was not provided with either. When I inquired I was provided a moving dolly, but no moving pads were available. I received no credit or adjustment to my prepaid order as of yet.Randal P.
El cliente no dejó un comentario.Lenora S.
I originally rented a larger truck. I was never notified that the truck was not available. When I arrived it took a lot of time to obtain a different size truck. Because of it being smaller I had to make more trips which then leads to higher mileage. Of course I had to pay for that. I love the ease of checking in and using the phone but I think it was pretty shitty to have been notified of the unavailability when I scheduled this so far in advance.BREAH F.
This is the best place I've rented from. I go out of my way just to rent from them! Friendly staff alway extremely helpful. The equipment is always in impeccable condition!CHRIS C.
El cliente no dejó un comentario.James M.
Lauren was a GREAT help however her coworker wasn't the most customer service. She was a bit passive aggressive with her actions and made the service pretty below average for us.Heden U.
El cliente no dejó un comentario.Stephanie S.
This place is very affordable and the staff is second to none. Very easy to get started and checking was a breeze. The owner is very handsome and friendly to boot. 5 stars!PAUL M. | Overall Experience
This location and the staff are amazing, Laura is super friendly and helpfull. The only issue i have thi time i not related to them. I reserve online and 6x12 open trailer with ramp, online says this location did not have one o they sent me to the Windy Hill location. When i proceed to check out, they move me again to another store, and at the end of the day, the one that had the trailer was the first one ... crazy, funnyUsama M.
We have stored our RV for 12 years. Unfortunately the increase in rent forced us to move out.DAWN F. | Overall Experience
El cliente no dejó un comentario.Jauna G. | Overall Experience
In my 3 years there I can't find any complaints about your services at all. The girls are very friendly and helpful. Keep it up. If I ever have the need for a storage facility, I will definitely will use you guys in a heartbeat, I highly recommended. Thanks, Nelida and Tom EysterNELIDA E. | Overall Experience
Excellent service and attention. Super friendly staffUsama M.
El cliente no dejó un comentario.Curt S.
El cliente no dejó un comentario.Casey S.
The lady on front desk is a love, so special and friendly. Very helpful and profesionalUsama M.
overcharged for gas, after hour return within 24 hour period, and excessive milage. Ripped off, contacted support and they "verified" erroneous charges with dealer who confirmed his original lie. never again using uhaul.romy M.
El cliente no dejó un comentario.DONALD D.
El cliente no dejó un comentario.TANYA T. | Overall Experience
Personnel were so very nice. Would definitely recommend this location.Janine B.
El cliente no dejó un comentario.Robert H.
Trailer was dirty and left light did not work.Steve S.
El cliente no dejó un comentario.Blair T.
The trailer had no jack . If you have to disconnect for any reason (go to town , blown tire or ext ) you have to do manually and the trailer for most people is hard to remove and dangerous to remove for the average person manually.John H.
no internet for service to pick up and drop off the truck. Both required over an hour to access. They need to install some type of booster so that the apps work as expected. The workers were not good at sharing changes with the next shift that was coming in. This was a very negative encounter and I would not use them again.Michael T.
El cliente no dejó un comentario.JANET D. | Overall Experience
Not sure why you need a photo of the front and back of my Drivers license to rent a trailer. I understand the front. But other than the bat code there is nothing on the back. Now with both my D/L can be replicated and use.Michael S.
This was not our original location. We lived an hour away. But the first truck had no tread on the tires and Uhaul had approved it for a 5 hour away move towing a car. Then, they had us drive an hour to pick up our truck putting us 6 hours after our original pick up time. The distributor locations were amazing. They were kind and helpful. They made the experience bearable. Uhaul, itself, was awful. The customer service rep was rude & the original equipment was in terrible shape. We were behind on everything and because of them our move was chaotic and less organized than it should have been.Cara F.
Staff was greatJAMES L.
El cliente no dejó un comentario.Jose R.
Great place, great staff, will definitely return for any future storage needs.Kristy W. | Overall Experience
El cliente no dejó un comentario.Lynn P.
I was charged an extra day for returning the trailer 21" after the 24 hr period, and much of that was me backing the trailer into position to unhitch it, plus I had to show them how to attach the restraining chains and do the attachment, time that was charged to me the prior day. Very unprofessional in my opinion.Henry A.
The staff is very helpful and friendly! Truck rental was quick and easy. Highly recommend!Donna B.
Staff was friendly and professional.Harideo B.
Very friendly! Helpful!Olivia V.
The trler had not been cleaned out. Broken glass, screws, wood and metal still in the trler. The employee removed the dolly, and it was obvious to the site with all the glass. The employee was good on every other level.Sarah B.
El cliente no dejó un comentario.MC U.
I am disappointed with this location for a few reasons. They did a great job in getting everything started and paperwork quickly but... 1. The truck was not very clean and still had someone else's trash in it. I had to wipe it down with wipes. 2. The truck had a tire service warning light and I was asked to fill up the air in the tires myself. 3. I dropped off the truck before the deadline and was upcharged for protection and the rental fee plus tax based on the final receipt and the day and time that it shows I dropped it off is incorrect. The lady I approached was cleaning the floors and asked me to leave the key on a box and she would complete the dropoff and I would get an email. I dropped it off the same day and only had the vehicle for 2.5 hours and dropped it off before the time required on the receipt. This is not acceptable, nor is it good customer service.JoAnn B.
El cliente no dejó un comentario.Bianca M.
El cliente no dejó un comentario.Daniel Y.
I paid for an appliance dolly rental with the truck. When we arrived to pick up the truck there was no dolly. I spent 1 hour 45 minutes on hold waiting to speak to a representative for help while my husband waited over an hour on the online chat to try to figure it out. We ended up having to spend more money and time to rent a dolly from Home Depot so that we could get moved. Terrible customer service.BRIAN P.
El cliente no dejó un comentario.Rebecca S.
El cliente no dejó un comentario.Michael E.
They did not review the contract with us, so we did not know about the gas charges and were charged $97.00 without knowing. During COVID-19, I think companies should be overly cautious about explaining extra charges/fees so the customers know. We are all tight with money right now because of the economic downturn due to COVID-19 and so we do not have extra money to pay for extra charges that were not explained ahead of time.Ryan M.
Let customers know you don't take cashCOLLIN S.
El cliente no dejó un comentario.Jose J.
El cliente no dejó un comentario.Marco C.
Received a call at 6:00 the night before my rental informing me that they did not have a truck at my selected location and had to reroute me to a location â€œslightly southâ€ of the original location. When I got to the pick up location I found that it was almost 40 miles away from my destination and had to drive through city traffic. Added an extra 1.5 hours to my trip and delayed my move. Floor of the truck was dirty and wet.Jim L.
Easy and quick.Michael G.
El cliente no dejó un comentario.floyd Y.
El cliente no dejó un comentario.Dave R.
El cliente no dejó un comentario.Charles F.
El cliente no dejó un comentario.TEVIN KESHON J.
If the workers are that scared of getting the corona virus they shouldn't be open. It was unacceptable to be yelling personal information like a drivers license number from the door of the business to a worker 15 feet away because they wouldn't let you enter the building and keep 6 feet between you and the counter like every other business does. Screaming across the store is ridiculous and the customer service was piss poor. Not only did they yell to make sure you didn't enter the building, they also prioritized their closing duties over helping a customer unhook their rental trailer and drop it off 20 minutes before their sign said they closed. We sat in the car waiting for them after they yelled at us to not enter the building for them to come help us unhitch. We called the store twice and after sending us to voicemail the first time they picked up and said that it would be another 10-15 minutes before they could come out to help us because they had to finish their closing duties before coming out. Should have just said we could unload it by ourselves to begin with. It was a waste of time. Will never be going back to this location.Sierra M.
Glass all over ramp a d storage area when i picked up. Took me 1 hour to clean before i could use. I reported this upon opening the cargo are but no one responded. I was also told i would recieve a discount when i returned the truck. Very very poor service maintence a f follow up. I will not be back.caleb B.
El cliente no dejó un comentario.Andrew E.
Nothing. It does what you need. Provide equipment.Tim M.
Missing items and charged for items I did not useAdriana D.
Dropped off after hours. Easily done through website. Gas station on site to fill to required level. Maybe post signs where to park the rental if dropping off after hours.JOEL SCOTT M.
very quick and helpful - recommend this locationJack C.
The owner/operator was fantastic - helpful, friendly, efficient.steve G.
I cannot nor did I observe any improvement needed. GREAT EXPERIENCE all the way aroundRonald O.
El cliente no dejó un comentario.Doug W.
El cliente no dejó un comentario.Kevin H.
The staff was great! John was a god send. The lady and I were having issues getting the light to work on the trailer, John swooped in and assured me he would figure it out and handle it, which he did. Thank you John for keeping a bad day from getting worse. That's the type of customer service I love to see. My only issue was the location made it difficult to maneuver the trailer around.lacora C.
El cliente no dejó un comentario.Ernest M.
They were such a great help in getting my truck and tow dolly set up. I highly recommend!!Dillon G.
After hours check in is a joke.Julia B.
They had us hooked up and ready to go in no time... Great experienceSarah J.
El cliente no dejó un comentario.Mariann P.
El cliente no dejó un comentario.TODD H.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Nicholas W.
Very pleasant expieriance with u/haul trailer rental , And the 2 ladys who work /own the business. recomend it to anyone needing u/haul services. plus a gas station right next door.Barry H.
Only 23 out of 24 blankets were provided, and a tire strap on the auto transport was torn. YoRoberto P.
Staff was helpful and kind. Lots of rentals and sizes available!!cherie R.
El cliente no dejó un comentario.Maria T.
El cliente no dejó un comentario.Loukas D.
El cliente no dejó un comentario.Gertrude T.
I received equipment that was dirty and had damage that was not listed. Glad I noticed this damage before I got blamed for it.Carl R.
The attendant was very knowledgeable and went the extra mile to help make sure the electrical was working properly for us.Jeffery F.
El cliente no dejó un comentario.roland V.
El cliente no dejó un comentario.bryan B.
El cliente no dejó un comentario.Luis G.
Not charge a $25 fee for not using the mobile app.Monica E.
Laura was so professional and attentive. Would recommend this place very highly.DENNIS M.
Well were do I start I start. Beside the fact it's been a nightmare dealing with a well known company and have a dent on my truck after trailer came off my receiver. So I received a letter in the mail that my claim has been denied I would like to get a more detailed explanation on why taking in consideration that a U-Haul employee hook the trailer to my pick up truck and obviously without the proper training she installed it and said you good to go pull to the front to give you a receipt I even told her I do not use trailer often so I didn't want to hook it to my truck so she did it ,and I pay the extra fee for the insurance so I don't understand how is that not negligence on U-Haul behalf. Sent from my iPhoErnest G.
There was only one girl working inside the location and she was so helpful.Michael H.
This one was great - just keep doing what they are doing! :)Karen P.
El cliente no dejó un comentario.Jennifer K.
trailer hitch was not screwed down and trailer came off shortly after leaving U-haul office.Cline C.
El cliente no dejó un comentario.JON B.
El cliente no dejó un comentario.Amy S.
Awesome service!Terry D.
The cab smelled like smoke, I pushed for a solution and all I heard was what was done. I was not offerred any of the other the 15' trucks there. I also found out Saturday evening the rear loading roll door retracts and jams.Anna K S.
Rates charged based on reservation time, not actual checkout time. Cost me another day rate. Rate should be based on actual usage.Joel M.
Employees here were super friendly and helpful getting us checked in. She even referred us to restaurants and sights around town!Jonathon R.
Reserving online was super easy. Once reserved I received a call from the property manager right away to confirm reservation and what time I would be arriving to check inMonica C. | Reservación
Merlin is awesome, helpful and very accommodating. ¡Gracias!DEMARCUS H. | Reservación
The young lady that contacted my was very rude . I was trying to ask her a question, and she keep cutting me off . I used to be a Storage Manager and never talk to a customer like she did ..joanne m. | Reservación
Excellent!!!Daniel S. | Reservación
Rat droppings were everywhere when we were Moving out, If you decide to move to other unit they steal from you, the also took a unit we were using and jet said sorry. Crooks everyone of the staff.TODD T. | Overall Experience
the people were very helpful and friendly. I'd rent storage from them again.TERRY K. | Overall Experience
Excellent service and great employeesMARGARITO C. | Overall Experience
The owner was great...I was a little confused with the move out process, but other then that, very thing was great. Just for the record however...I moved out October 15th not November 12thNEWTON W. | Overall Experience
Very helpful staff! Good facility!DEBRA M. | Overall Experience
I had two units in the temperature controlled bldg. Merlin Freisenhahn is a fair person and I recommend his facility highlyROBERT STEVEN C. | Overall Experience
Everything went smoothly and Merlin was very efficient with getting us all set up.April V. | Reservación
The staff was extremely helpful and courteous every time I came by. Everything was always clean as well.MELISSA V. | Overall Experience
The staff was very helpful and accommodating. They checked on us multiple times during the unloading process.Brandy O. | Reservación