Customer Reviews for Paradise Auto Center
(U-Haul Neighborhood Dealer)

296 reviews

239 Redwood Hwy   Grants Pass, OR 97527
(Across the street from Bi-Mart, Across the street from Bi-Mart)

(541) 955-8300

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(541) 955-8300

239 Redwood Hwy
Grants Pass, OR 97527
(Across the street from Bi-Mart, Across the street from Bi-Mart)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I didn’t realize the place was closed on the weekends. I didn’t like doing self checkout on the cell phone. I dont believe i should have been charged an extra 10 dollars. That was upsetting to me.

ashley edwards 
Rating:
3.0

When I reserved the trailer online, I specifically checked the "no insurance" box. When picking up the trailer, the Uhaul rep verbally confirmed that I did not want insurance. Unfortunately, I was still charged $30.00 for insurance that I refused, twice.

Kevin Krueckemeier 
Rating:
3.0

Customer did not leave a comment.

Krystol Berry 
Rating:
4.0

Customer did not leave a comment.

Bryan Montel 
Rating:
5.0

Customer did not leave a comment.

Dan Houghton 
Rating:
5.0

Customer did not leave a comment.

Cynthia Jann 
Rating:
5.0

Nothing to improve on. Service was excellent!

Andrew Camacho 
Rating:
5.0

Customer did not leave a comment.

Anthony Martinez 
Rating:
4.0

The truck worked well for what we needed to move a friend!

Janie Wettengel 
Rating:
5.0

This was the first time I did the electronic check out the car yourself, electronic, pick up, or whatever you call it. It was easy and worked really well and I was super relieved to be able to get a U-Haul van on Sunday night. Thanks U-Haul. I recently did a cross-country move and hired professional movers. I wish I had just rented a large U-Haul truck and did it myself for a quarter of the cost. I think I chose to hire professional movers because I didn’t want to do the driving in a big truck. But a 24 foot U-Haul truck really isn’t that hard to manage, and it can get up your country driveway and right up to your house, whereas a giant, moving van cannot. the movers couldn’t even drop the stuff off at my house without charging a bunch of extra money.. So I really didn’t get much of the value of hiring professional movers, but I paid an exorbitant sum of money.. I could have done it myself, managed my own belongings, not had to wait for them to arrive, not mix up everything by loading into different trucks, not have some local clowns packing and unpacking it for me, etc..

Emile Ward 
Rating:
5.0

Customer did not leave a comment.

FRANK HENRY ELLIOTT 
Rating:
5.0

Customer did not leave a comment.

caleb lewman 
Rating:
5.0

Great service great people! It was an altogether very good experience.

Beverly Anderson 
Rating:
5.0

Customer did not leave a comment.

donald fasching 
Rating:
5.0

Tiffany at Paradise Car lot on the corner of Redwood Hwy and Rogue River Hwy, is an amazing representative of uhaul and I will only rent from this location from now on… she was professional, prompt, and knowledgeable. Thank you Tiffany!!!

BRIAN O'DONNELL 
Rating:
3.0

Horrible location and not much room in the parking area.

Mario Kinney 
Rating:
3.0

It would have been nice if you mentioned it's twice the amount if you take it back to a different location! I didn't even get the paperwork. I was in too much of a frenzy to have read it anyway. Next time let people know stuff like that! It would've been easy enough to do.

Sam Mitchell 
Rating:
5.0

fire the people at the lakeside location.

Jill Robison 
Rating:
3.0

Customer did not leave a comment.

Roy or Jolene Macarnas 
Rating:
5.0

Online pickup process needs refined. I never knew I needed to download an app to do it. I was using the website and it wasn’t working. Then was directed to the app if I knew ahead of time; this process would’ve taken 2-5 minutes versus 30. The “approval process” waiting to get the keys/code was horrendous. I waited looking at the key box for 10 minutes while the “waiting for approval “ icon spun around and around and around and around and so on till I got very mad. Clicked on need help /chat button and got someone who immediately approved it. So what was that? BTW all this was done online weeks before this encounter so it wasn’t me. BTW. Even though my phone location was on and my phone knew right where I was(verified 3 times) this app would not find me and said I had to be near or at my rental before the process would start. Well guess what!!!!!!!!!!! I was looking in the windows of the thing. Close enough? Nope. This took another 5 minutes In the meantime, I was to pickup the rental at 0900 and left the lot at 0930. So if you’re time pressed this is not the way for you over the weekend. The convenience of the app is NOT convenient. However the checkin and checkout process on the app is very useful and helpful for proving condition of equipment before and after

Richard Kennedy 
Rating:
5.0

Customer did not leave a comment.

Dan Jessen 
Rating:
5.0

Customer did not leave a comment.

Krystee Sego 
Rating:
5.0

Ontime. Personable. Kind. Good experience.

john anderton 
Rating:
5.0

It was well-maintained, but dirty at pick up time they did clean it for me, which was appreciated. One issue I have which is U-Haul in general not the location on the 6 x 12 open trailer with ramp on the tongue latch. There is no pin. I thought they forgot to put a pin in at my pick up location so I stopped at another location in Northern California and they told me that they do not use the pin on any of the U-Haul trailers. Which could be a flaw I know their spring loaded, but anybody at a rest stop restaurant overnight could pull that spring loaded latch and trailer could come unhooked just a little concerning to me. I bought my own pen and put in there for my trip…

SCOTT LEIGHTON 
Rating:
5.0

Customer did not leave a comment.

Patrick Dawson 
Rating:
5.0

Customer did not leave a comment.

PETER JOSEPH KARPA 
Rating:
5.0

Easy and quick return

Debbie Johnson 
Rating:
4.0

Customer did not leave a comment.

Michael Dabich 
Rating:
3.0

the truck was not available at this locationand had to be picked at another site several miles away. the truck ran fine but had an intermittant very annoying buzzing?whistling? sound that I could not isolate. I notified Patrick at the dowel Road site where I turned in the truck. The truck was clean and ran well except for the noise

MERLE OSCAR NYBERG 
Rating:
5.0

Customer did not leave a comment.

Doug Marchington 
Rating:
5.0

We needed a trailer to bring our daughters car home. There were none to be found over the 4th of July weekend. This u-haul had one trailer that came in that day, and we were able to rent it for the evening to get the car home. It was wonderful that they were willing to let us use it since it was already reserved to go out the following morning.

Sharyl Gillespie 
Rating:
5.0

Customer did not leave a comment.

Don LeFave 
Rating:
5.0

The business was great to work with; however it sounds like the gas is siphoned all of the time there and the truck was even missing the gas cap. I did replace it with one I had. Thanks, Ron

Ron Osborne 
Rating:
5.0

Customer did not leave a comment.

Denise Morales 
Rating:
4.0

I had a hard time finding the exact location on my GPS. The woman who did the check in was super friendly and got us out of there in a reasonable amount of time.

Krystee SEGO 
Rating:
5.0

Customer did not leave a comment.

Angela Clayborn 
Rating:
5.0

Very professional. Thank you

Denise Morales 
Rating:
3.0

There was no Uhaul representative available when we dropped off the truck and trailer. We had to try to return on-line and we were unsuccessful with the online system.

Patricia Bellum 
Rating:
1.0

I have rented uhauls for about 30 years for all of my moves. The truck was filthy inside and out bird crap all over the window. Dirty on the inside you could tell they never swept it. The sales guy said I don't do uhaul. It was a hassle checking out then turning in like I was bothering him. They also didn't load up dolly and pads I had to tell them after the other uhaul place told them I needed them. They're attitude stunk. They also sell used cars and I will never shop there or do any kind of business there again. Laurie

Laurie Schmidt 
Rating:
5.0

Very friendly and helpful

Troy Gilliam 
Rating:
3.0

Rented a car dolly and their service person hooked it up for me, which was nice, but after driving a block the tire hold down straps were dangling. Had I not stopped, the straps would have been damaged. This is after being told I was clear to go.

Ryan Alcala 
Rating:
4.0

Customer did not leave a comment.

Maison Otanez 
Rating:
4.0

Customer did not leave a comment.

Randall Wade 
Rating:
5.0

Customer did not leave a comment.

Susan Levine 
Rating:
5.0

Customer did not leave a comment.

Destiny Horn 
Rating:
4.0

Service representative very helpful and courteous great overall experience

William Tetherow 
Rating:
4.0

Customer did not leave a comment.

Bryan DeBolt 
Rating:
5.0

The self check in was a little tricky to navigate, but customer service was very helpful and got us on the road. We rent from this location often and have always returned the trucks to be inspected in the same location, but this time it was after hours though a member of the car lot team was on hand and complained about where the trucks were left, just let us know about the location they should be returned in the case of after hours drop off and we will be happy to oblige.

Kelly Gardner 
Rating:
5.0

excellence overall!

Susan Levine 
Rating:
5.0

Staff was great, and truck/supplies were ready and available as promised. No improvement needed.

Michelle Perata 
Rating:
5.0

Easy drop off after hours. Convenient.

Jeff Norris 
Rating:
3.0

Only bummer was that there was only 1/4 of gas to begin with. Just wanted to get going get the moving done, verses having to get gas before i could even begin what i needed to get done..

Joanna Courtney 
Rating:
5.0

Customer did not leave a comment.

Amanda Webb 
Rating:
4.0

Customer did not leave a comment.

Frank Cullinan 
Rating:
5.0

keep doing what your doing

robert thomasson 
Rating:
5.0

the people in this location were very friendly and good to deal with and the transaction was positive, i will use them again in the future thank you.

robert thomasson 
Rating:
5.0

They made it so easy to pick up and drop off.

Robert Mcandrew 
Rating:
5.0

Quick in and out on the drop off.

Brian White 
Rating:
1.0

The place was very unpleasant. The customer service was horrible equipment was not well-maintained. Would never go back or recommend to anybody ever. Worst experience out of U-Haul location to date.

Ben Barth 
Rating:
5.0

Service was great. Thank you

Mike Fanger 
Rating:
5.0

Can't think of anything right now but the service was good and very expediant thank you! DJ

Daryl Judge 
Rating:
3.0

The location I picked up my equipment from was a good experience. However, I had reserved the same equipment from a different site and was told at 8 o’clock which was my pick up time that I could not pick up that piece of equipment and had to wait to get another piece of equipment, I had already scheduled out my day and it put me behind schedule and irritated me from the lack of communication from U-Haul.

Ryan Thompson 
Rating:
5.0

Rent from this location often, service is always great! Thank You!

Kelly Gardner 
Rating:
5.0

We rent from this location often, service is always excellent!

Kelly Gardner 
Rating:
5.0

check equipment better. carhauler ratchet for tirers very stiff needed lubed

Joseph David Gianessi 
Rating:
5.0

Customer did not leave a comment.

Jack Foltz 
Rating:
1.0

I’ve used this particular Uhaul location several times in the past due to convenience & great customer service from Tiffany. Unfortunately, what was quoted on the phone was not what was given at the time of blanket pick up. We went from $20 to $60 dollars if paying cash to a CC tx for $20. Also, her coworker Amber should be removed from any customer service position. She was rude twice to my fiancé and when we brought 6 of the blankets back, bagged & unused, we were refused a credit for the unused stock. Her response to him was “it is what it is”. Poor customer service.

Tawny Whalley 
Rating:
5.0

It was easy to pick up and drop off. Nice customer service.

Cory Ingram 
Rating:
5.0

Customer did not leave a comment.

Coral Miller 
Rating:
5.0

Nice people

JOHNNY DAVIS 
Rating:
4.0

Customer did not leave a comment.

Charles Belcher 
Rating:
3.0

Customer did not leave a comment.

Raymond DeFord 
Rating:
5.0

Customer did not leave a comment.

Alicya Verner 
Rating:
4.0

Fast & efficient. Not much on hand in the way of moving supplies

DAVID KEIP 
Rating:
5.0

It was all very professional and friendly

Gabe Ray 
Rating:
5.0

Customer did not leave a comment.

David Bowdoin 
Rating:
5.0

Great customer service at the front desk. Easy to work with. Had the equipment and helped hook it all up. Great experience definitely will use this location again.

STEVEN ACKERMAN 
Rating:
3.0

The lady at the drop off was great now the old man on the other hand was something else he yelled at me saying I can't drop the trailer there after I had it unhooked he was really busy smoking his cigarette sitting there watching me the whole time I had to back the trailer into a spot as they didn't want to move the trailer nothing is line out anywhere at this drop off location

Jacob Winfrey 
Rating:
5.0

Customer did not leave a comment.

Alan Habbestad 
Rating:
5.0

Very convenient location Very helpful employees

Ben Stripe 
Rating:
4.0

The cut gas line was a surprise!

Paul Fairman 
Rating:
5.0

Customer did not leave a comment.

Beverly Gilpatrick 
Rating:
5.0

Customer did not leave a comment.

Oliver McCarty 
Rating:
3.0

The guy that does the uhaul at the location where I rented it was very rude and standoffsh when I returned truck he went and got a push broom and said here and said I needed to clean it out ( the back of it) FOUR DAMN LEAVES WERW BACK THERE AND ONE PLAYING CARD!!!! IM 64 YR OLD AND HAVE MAJOR PROBLEMS WALKING THAT WAS BS. WHEN I FIRST GOT THERE AND RENTED IT NOT ONE PERSON DID A WALK AROUND BUT WHEN I RETURNED IT THIS GUY DID HOW WOULD HE KNOW WHAT IT LOOKED LIKE BEFORE I LEFT NEVER WILL I EVER RENT FROM THAT UHAUL AGAIN RUDE POS

Crystal Mancebo 
Rating:
3.0

When I arrived it took a couple of minutes to locate the person. He was on the phone in the back. Other than that the return went smoothly.

Keary Kwasnicki 
Rating:
4.0

Customer did not leave a comment.

Michael DiMarco 
Rating:
4.0

I did not go to the location. My husband dropped off. However the toll free number to use for drop off procedures is horrible. I wanted for 25 minutes when we were already tired and just wanted to drop off the rental but no there was certain procedures for after hours. I could not follow it as my cell coverage was bad. Very stressful. Also when we wanted to pick up the truck, my driver got the uhaul drivers license match to someone else in another state and we were blocked!! Weird and inconvenient.

kelly hoffman 
Rating:
3.0

Truck was filthy, had a terrible exhaust leak

Chuck Lewis 
Rating:
3.0

Customer did not leave a comment.

MICHAEL VESCHIO 
Rating:
3.0

Not enough personnel to attend to customers. Had to wait 15 min. on pick-up to get waited on and half an hour on return.

Mary Dib 
Rating:
4.0

Maybe a walk around with the customer to double check ALL chains and straps too.

James Taylor 
Rating:
5.0

great experience very friendly. good value

Brian Phillips 
Rating:
5.0

Customer did not leave a comment.

Stephen Williams 
Rating:
3.0

Customer did not leave a comment.

gale magsayobuschmann 
Rating:
5.0

Customer did not leave a comment.

Denice Harvey 
Rating:
5.0

It was confusing for my order to have a different location than what I received via email. The original drop off was at the mini storage

Carrie Bohl 
Rating:
5.0

Great service from friendly staff, helped me pick out the right size truck for my needs (it was perfect), and checking in and out was easy. The truck ran great, was easy to load and drive, and was well maintained. Thank you!

Shelby Farmer 
Rating:
5.0

Customer did not leave a comment.

Alex Stewart 
Rating:
5.0

Customer did not leave a comment.

CW LON 
Rating:
5.0

Customer did not leave a comment.

CW LON 
No reviews have been submitted for this location.

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