Customer Reviews for Paradise Auto Center
(U-Haul Neighborhood Dealer)

228 comentarios

239 Redwood Hwy   Grants Pass, OR 97527
(Across the street from Bi-Mart)

(541) 955-8300

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(541) 955-8300

239 Redwood Hwy
Grants Pass, OR 97527
(Across the street from Bi-Mart)

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

It was easy to pick up and drop off. Nice customer service.

Cory I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Coral M. 
Clasificación:
5.0

Nice people

JOHNNY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raymond D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicya V. 
Clasificación:
4.0

Fast & efficient. Not much on hand in the way of moving supplies

DAVID K. 
Clasificación:
5.0

It was all very professional and friendly

Gabe R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Great customer service at the front desk. Easy to work with. Had the equipment and helped hook it all up. Great experience definitely will use this location again.

STEVEN A. 
Clasificación:
3.0

The lady at the drop off was great now the old man on the other hand was something else he yelled at me saying I can't drop the trailer there after I had it unhooked he was really busy smoking his cigarette sitting there watching me the whole time I had to back the trailer into a spot as they didn't want to move the trailer nothing is line out anywhere at this drop off location

Jacob W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
5.0

Very convenient location Very helpful employees

Ben S. 
Clasificación:
4.0

The cut gas line was a surprise!

Paul F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver M. 
Clasificación:
3.0

The guy that does the uhaul at the location where I rented it was very rude and standoffsh when I returned truck he went and got a push broom and said here and said I needed to clean it out ( the back of it) FOUR DAMN LEAVES WERW BACK THERE AND ONE PLAYING CARD!!!! IM 64 YR OLD AND HAVE MAJOR PROBLEMS WALKING THAT WAS BS. WHEN I FIRST GOT THERE AND RENTED IT NOT ONE PERSON DID A WALK AROUND BUT WHEN I RETURNED IT THIS GUY DID HOW WOULD HE KNOW WHAT IT LOOKED LIKE BEFORE I LEFT NEVER WILL I EVER RENT FROM THAT UHAUL AGAIN RUDE POS

Crystal M. 
Clasificación:
3.0

When I arrived it took a couple of minutes to locate the person. He was on the phone in the back. Other than that the return went smoothly.

Keary K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

I did not go to the location. My husband dropped off. However the toll free number to use for drop off procedures is horrible. I wanted for 25 minutes when we were already tired and just wanted to drop off the rental but no there was certain procedures for after hours. I could not follow it as my cell coverage was bad. Very stressful. Also when we wanted to pick up the truck, my driver got the uhaul drivers license match to someone else in another state and we were blocked!! Weird and inconvenient.

kelly H. 
Clasificación:
3.0

Truck was filthy, had a terrible exhaust leak

Chuck L. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
3.0

Not enough personnel to attend to customers. Had to wait 15 min. on pick-up to get waited on and half an hour on return.

Mary D. 
Clasificación:
4.0

Maybe a walk around with the customer to double check ALL chains and straps too.

James T. 
Clasificación:
5.0

great experience very friendly. good value

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
3.0

El cliente no dejó un comentario.

gale M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denice H. 
Clasificación:
5.0

It was confusing for my order to have a different location than what I received via email. The original drop off was at the mini storage

Carrie B. 
Clasificación:
5.0

Great service from friendly staff, helped me pick out the right size truck for my needs (it was perfect), and checking in and out was easy. The truck ran great, was easy to load and drive, and was well maintained. ¡Gracias!

Shelby F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CW L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Bill R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Samuel R. 
Clasificación:
1.0

I rented the trailer stating that I would return the trailer at 4pm on Sunday. When I delivered the trailer the location was closed. They are closed on Sundays. I was charged a $20 after hours drop off fee. I won't be using U-Haul again.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilia U. 
Clasificación:
4.0

El cliente no dejó un comentario.

George K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taryn V. 
Clasificación:
3.0

El cliente no dejó un comentario.

rene P. 
Clasificación:
3.0

Did not open until 9am, truck was due back w/o penalties at 8am. Charged a $20 after hours fee, reversed by manager after calling.

Mary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall W. 
Clasificación:
1.0

I paid for a dolly and furniture pads and received neither. By the time I realized I didn't have them this place was closed for the day and it was too late. I would love a refund on what I didn't get but have been too busy to take the time to figure out how to get it. The van was in great condition and overall it was a good experience even with having to wait in front of a desk for 15 minutes to pick up keys that I already checked out.

Rachael R. 
Clasificación:
1.0

The lady doing the paperwork was extremely rude.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL R. 
Clasificación:
4.0

Better signage for people that are new to the area. It was a bit difficult to locate. Service was wonderful though. People were helpful and friendly.

Victoria F. 
Clasificación:
5.0

Tiffany was so good and easy to work with. The fuel level was not correct. She quickly rectified the situation. No unexpected charges. Definitely recommend.

Keeya R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
2.0

U-Haul wants you to do an virtual after hours return with your cell phone or face a $20 fee. I'm not giving U-Haul access to my phone data, and the system does not work on a regular computer. The return location was closed even though their hours said open. Not paying it. Made the rental location refund it.

Dave G. 
Clasificación:
1.0

The lady handling the Uhaul customers was very short, disrespectful and rude during the transaction. Would ask for a different pickup location if I needed a rental in the near future

Lance M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa B. 
Clasificación:
5.0

They were awesome. I'm old school and prefer to do things face to face. I had no problem. I needed to rent 2 20' U-Hauls. I had to pick one up at another of their locations, but I had no problem there either. I recommend this location highly.

Janet J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan D. 
Clasificación:
3.0

Closed at drop and had to drop trailer at a different location intirely

Dan C. 
Clasificación:
5.0

Open little bit earlier

Roy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael R. 
Clasificación:
5.0

Nice and easy

Jess U. 
Clasificación:
5.0

The service man was very friendly & responsive. It was a very quick process to return the truck

Rita L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
2.0

The van wasn't very clean when I picked it up. The interior was relatively dirty looking (like somebody quickly wiped the surfaces but didn't scrub to get the actual dirt out) and the rear view mirrors were filthy. Service was okay, there was a little confusion on the payment end after as to what happened with the initial deposit.

TYLER C. 
Clasificación:
3.0

The Associate was great but the price gouging is ridiculous. The website says what I needed was $250 but when I got there he said it was going to be $350 but when I turn the truck in he said it was $450. The truck drove fine but it was dusty and dirty inside and out. I would definitely find a different way to move your stuff especially if you're only going a few Towns over it's just too expensive when it's all said and done.

Lawrence B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMI H. 
Clasificación:
5.0

Quick and easy pick up.

WALTER I. 
Clasificación:
5.0

Very happy with the service! Thank you very much!!

Anthony N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLYDE C. 
Clasificación:
5.0

I sure appreciate them being Swift and very courteous to get what I needed done

JOHN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIM M. 
Clasificación:
5.0

The door on the trailer had a problem with the cable that rolls up on the left side of the door. S

JIM ARTHUR W. 
Clasificación:
3.0

Don't charge people extra days because your location is closed for a "holiday"

JUSTIN DANIEL K. 
Clasificación:
5.0

Tiffany at Paradise Auto Center worked around my moving schedule. Much appreciated.

Mary Kathleen D. 
Clasificación:
3.0

Tried to return truck on Sunday, using phone. Had problems. Complicated. Daughter got frustrated because it was taking too long. So I got frustrated. Accidentally locked keys in truck. I purchased lysol, pinesol and rags. And a broom. I thoroughly cleaned and DISINFECTED the truck. I'm NOT sick. Just being courteous. Still got charged $20 cleaning fee. Being recently widowed, left homeless and with no income, I definitely didn't need this.

Darlene N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORI D. 
Clasificación:
4.0

Trailer leaked and damaged our boxes inside. Very irritating, since i rented an enclosed trailer to protect the contents.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt W. 
Clasificación:
5.0

Ninguno

Juan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAHM S. 
Clasificación:
5.0

Tiffany and the gentleman who did our return were super friendly and helpful. Thank you two for making this a pleasant experience.

GINA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALYSSA W. 
Clasificación:
3.0

Cab was dirty; steering wheel sticky; melted candle wax on dashboard and cup holders. Staff was friendly and helpful though

MATTHEW B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bodo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMY JEAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

NANCY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nishan H. 
No se han enviado comentarios para esta ubicación.

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