Customer Reviews for P&T Sales
(Distribuidor de U-Haul del vecindario)

227 comentarios

11262 265th St   Mason City, IA 50401

(641) 243-4695

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 12:30 p. m. - 5:30 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(641) 243-4695

11262 265th St
Mason City, IA 50401

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 12:30 p. m. - 5:30 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

dr K. 
Clasificación:
3.0

The guy was understanding and helped us get a new trailer within the hour.

Dylan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sasha D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron A. 
Clasificación:
3.0

There was no air conditioning in 100+ degree weather for almost 1400 miles

TAWNI S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mitchell S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shauna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jULIE P. 
Clasificación:
5.0

The place was great! Simple and easy!

Trevor H. 
Clasificación:
5.0

Manager was excellent!! Helpful, efficient, friendly. Five Stars!!

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
3.0

The maneuvering are was small. Not a big thing. Just needed to pay attention. Otherwise, painless.

Randy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
4.0

Dropped off but on a break. Hopefully that was okay.

Steven D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexis S. 
Clasificación:
5.0

My drop off site was Clear Lake on 4th. We drove into the lot and attempted to drop off the trailer per notes on my contract. When I went into the office the man said they were only doing commercial vehicle washes and had nothing to do with U Haul despite having several UHaul trucks and trailer s on the property. He just denied my drop off and did not have any suggestions as to where I should go. After a google search, I was very lucky to find a dealer in the area that was very helpful. My 2 day U Haul adventure sent me to two dealers that don't exist. The website listed Sugar Grove. Someone at corporate needs to update the system to prevent other customers from the aggravation I experienced.

Lani O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

Manager was very helpful.

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
5.0

I cannot express how amazing our service was with P&T auto sales. The owner was so nice, and helpful. Took time after his day of work to help me out on getting the uhaul. Definitley recommend

Ashley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather O. 
Clasificación:
3.0

Throw away the carpet that was left in the trailer from previous customer. STINKS.

jeffrey S. 
Clasificación:
5.0

Nothing everything was perfect!

Mikaila K. 
Clasificación:
5.0

Highly recommend P&T Sales ❤️

Rebecca R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MIKE T. 
Clasificación:
5.0

Excellent service!

Jim L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
3.0

El cliente no dejó un comentario.

ZACHARY B. 
Clasificación:
5.0

Nothing! I've rented from this location 2 times now and both times have had a great experience.

Audrey S. 
Clasificación:
5.0

Nothing Tom was great to work with and got the job done.Thanks Tom and all your helpers they did a outstanding job Thanks again

Steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

Fantastic place to pick up with very great people.

Thomas S. 
Clasificación:
2.0

I was Told That I could have kept the U-Haul until Saturday and I didn't have to pay for it because it was a very bad snow storm and I couldn't move my things out of the truck and I got charged for three extra days so I'm not going to recommend it to anyone 💔💔😞🤬😤

carol A. 
Clasificación:
3.0

Brake light

Amanda A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sheri E H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry S. 
Clasificación:
5.0

Do not use the U-Haul app, It needs some work as I was not able to upload any photos like the odometer and various things that it requested. I had to use their actual website to complete my return for the vehicle.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dolton B. 
Clasificación:
4.0

I had reserved a trailer for pick up in Albert Lea Mn approximately one month before my pick up day, I was notified two days before the pickup no trailer would be available in town I was offered a larger trailer for the same rate, which I accepted. I arrived pick up the trailer and It was not available, I was sent to Mason City to get a trailer an 84 mile round trip. Very frustrating!!

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

Easy pick-up and drop-off. They went above and beyond to get us on our way!

Denise P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Milo L. 
Clasificación:
5.0

Have more trucks available. We were surprised how hard it was to find a uhaul anywhere. Need to book way in advance if possible. The gentleman was super nice and helpful!

Shelley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Leallen B. 
Clasificación:
1.0

I had a terrible experience (3 different tires blowing up at different times) and engine service once during my trip… Worst of it is that I had terrible time connecting to the service center - long wait of 1 hr+, then call drops - and get Service to come and fix the tires! I have opened a complaint ticket case # 3258308 on 7/1/21 and still no one call me back for follow up!

MOHAMED R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOLE S. 
Clasificación:
5.0

Signup was fast, and the staff was excellent, had a great experience 10/10 would go through this location again

Matthew M. 
Clasificación:
5.0

We are always pleased when renting from Tom! He makes the rental quite easy to pickup and return!

Melanne B. 
Clasificación:
5.0

Seamless rental. Manager super helpful and strives to help and please. If I need a truck again he will be my first call

Casey O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

Tom is really nice person to deal with. He is helpful and works with you to get just what you need.

WARREN G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brian E. 
Clasificación:
1.0

Picked up the truck with 36 miles left til empty. Returned truck with more than what was picked up. Got charged a fee for it!

Becky K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

greg H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason V. 
Clasificación:
3.0

Inform people that their quotes can change for things other than damaged vehicles.

Dylan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale R. 
Clasificación:
5.0

Friendly, knowledgeable and very accommodating.

Tom A. 
Clasificación:
2.0

We turned in the two trucks, which the site did not have room for. I felt the return site was looking for items to be able to charge us for, as having the trucks and trailers were putting him in a bind for space. He claimed the cabs were dirty (floors) and he was going to have to charge me for cleaning the cabs out, which I disagree with. When you climb in out out of trucks, you naturally carry stuff in off your feet. I've never seen anyone move and travel 9 hours and not transfer dust/dirt off your shoes onto floor mats. The one truck was rated to have 3/4 tank of gas upon return, which had 7/8 tank (1/8 over) upon return. The other truck required 9/16 of gas, and when pulling into the lot, showed 1/2 tank (1/16 under). So the return site charged me additional for being under the required amount of fuel, and for having to clean the cabs of both trucks. I would not recommend this U-Haul site for anyone renting or returning trucks.

Raymond W. 
Clasificación:
3.0

I was told when placing my order online I would be able to return in Clear Lake, IA. Turns out I was misinformed but this location was helpful in my return

Jeremy B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Miranda W. 
Clasificación:
5.0

We thought the process was great, covid friendly and our rental was flawless! Will rent again! Thank you!

Melanne B. 
Clasificación:
4.0

Everything was great.

Jeremy A. 
Clasificación:
5.0

When I was picking up my truck, I accessed my account through email. As part of the process, it sent me a verification code by email (the other choice was my home phone number, which doesn't recieve texts.) In order to see the code, I had to go back to my email inbox, and then I couldn't go forward to enter the code back in. Luckily, my wife was along and we used her phone to access the email verification number while I kept the verification entry page on my phone. When setting up accounts, it would be good to ask whether the phone number the person has on the account can receive texts or will be available while in the uhaul parking lot picking up equipment.

Robert B. 
Clasificación:
5.0

Absolutely nothing. The gentleman that helped us was absolutely amazing! Above and beyond!!

Nathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelley A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri W. 
Clasificación:
5.0

They go the extra mile so you don't have to.

Thomas S. 
Clasificación:
5.0

Dealer goes above and beyond to help out his customers and is practicing "Covid" cleaning and saftey.

Michael S. 
Clasificación:
5.0

Dealer is always will to go the extra mile to make your experience with him a great, and safe one!

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Burton T. 
Clasificación:
4.0

We liked how meticulous Tom was~Thank you!

Angela O. 
Clasificación:
3.0

Actually have the people charge what I was quoted online

Ross O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan V. 
Clasificación:
4.0

Not pleased with customer service: The trailer light was not hooked up by P&T Sales in Clear Lake Iowa. That was just the beginning. I also had to wipe down dog hair from the floors and under the seats before I could load my belongings into the truck itself. I drove less than 50 miles and a tire on the auto platform shredded/blew out. According to the service company who came from Ames, Iowa to replace it, the tire guy said the tire would likely have had bubbling and not in proper shape when I left, due to the fact I didn't drive that far before I encountered problems. (I also waited until the next morning for the repair guy as per my request otherwise it would have been 11pm before they could arrive to help me. Which was over three hours after I called for assistance.) I had even paid $170 for insurance. Unacceptable considering I could have been alone on the side of the road at night. For 3 hours. There was also no windshield wiper fluid so that tells me fluids were not checked. I don't appreciate paying over $1400 to be caught in the rain, driving alone at night and realize that I have to stop off and fill up fluid that should have already been taken care of when I payed over $1400. I left a message the following morning to let P&T sales know that the tire shredded 50 miles into my trip (he did not check the tires beforehand) and that he didn't hook up the trailer light. The fact that I drove at night with a bad tire, and prior to my 1,192 mile trip, found out he didn't hook up the trailer light (which are basic things that should be done to ensure customer safety and to possibly prevent death) and the fact that he didn't call me back, therefore NO service after the sale will guarantee I will not rent with Uhaul again. I should have known when the P&T sales employee was somewhat rushing to finish getting everything ready to go in order to get to another customer going into the office, that the process was hurried and therefore unsafe

Wendy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg S. 
Clasificación:
5.0

P&T Sales is taking very important steps to ensure customer safety during this Covid 19 pandemic. The entire experience with P&T sales was wonderful.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra A S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt G. 
Clasificación:
3.0

During busy times have additional staff on duty.

Barbara T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVOR R. 
Clasificación:
5.0

Very Friendly and doing their part to protect customer from the virus, by wiping down all surfaces, providing mask if asked, maintaining a minimum of 3' and majority of the time 6' distance. They are practicing Social distancing .

Thomas S. 
Clasificación:
5.0

Pick up is very easy with this location being setup for 24 hr,7-days per week and 365 days per year.

Thomas S. 
Clasificación:
5.0

Great experience and very accommodating...due to Covid 19 my closing was postponed several time and they were great about it when the closing finally was set it was last minute and scheduled for the Monday after Easter he met me on Easter Sunday so I could pick up the truck!!!

Rhonda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelsi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy M. 
No se han enviado comentarios para esta ubicación.

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