Customer Reviews for P&M Truck & Auto Repair & Sales
(U-Haul Neighborhood Dealer)

99 reviews

9715 Spring St   Highland, IN 46322

(219) 595-3671

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(219) 595-3671

9715 Spring St
Highland, IN 46322

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

AARON H. 
Rating:
4.0

I had no internet access at the drop off location. I could not go through the check in process, and had to wait an additional day for them to complete the check in. I spent time with customer service explaining the issue.

Tammi M. 
Rating:
5.0

The lady at the desk was nothing but pleasent from the minute i walked in. I was in and out quick. Great place to rent from. I will be back. Thanks.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Christa B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
3.0

The building was a bit intimidating looking. Very dark inside and plexiglass covers the entire check in area. Wondered if I was in a safe area. The woman was very nice though and easy to work with. So maybe I would recommend this location.

Katherine L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

The customer service was excellent!

Kelli V. 
Rating:
5.0

I always just assumed that renting trailers would be expensive. This was so affordable for our football team. Thanks again.

Brett C. 
Rating:
3.0

Customer did not leave a comment.

Timothy G. 
Rating:
3.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE B. 
Rating:
5.0

Personnel were very professional and helpful in getting the process done.

Vince B. 
Rating:
5.0

Very helpful when I called. Service was Wonderful. If I need to rent a vehicle again I will use this company again.

NANCY F. 
Rating:
4.0

Customer did not leave a comment.

Donna L. 
Rating:
5.0

The key lock was hard to get into .

Shilas H. 
Rating:
3.0

Was charged for miles that I should not have been charged, I refuted this when I submitted. Even after I added gas that took it from 1/8 of a tank to almost full when I dropped it off.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

jason P. 
Rating:
5.0

The owners are super friendly and very helpful. They have the best rates and excellent service. I go to them everytime I need a rental uhaul truck. Jeannie

JEANNIE P. 
Rating:
5.0

Very Friendly and Helpful.

John S. 
Rating:
4.0

Communication between vendors and main offices

David B. 
Rating:
5.0

Excellent service

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Brad J. 
Rating:
5.0

Well done, helpful and friendly personal!

Joe H. 
Rating:
5.0

Reasonable and convenient! During off hours the app is super user-friendly!

Kim P. 
Rating:
4.0

Okay so picking up this truck by myself was a bit of an escape room situation. The number I'm looking for to find the truck is on the top, the prompt made it seem like I was looking for a number on the bottom of truck. The lock was hard to open, perhaps because of the cold.

kierstin B. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
4.0

Customer did not leave a comment.

Tomislav R. 
Rating:
5.0

Kind staff. Easy to find location. Easy to use.

Kirsten U. 
Rating:
5.0

Customer did not leave a comment.

Ionut G. 
Rating:
5.0

Customer did not leave a comment.

Tatiana H. 
Rating:
5.0

The lock was really hard to get off, it took a number of minutes to pry it open after entering the correct password.

Amanda V. 
Rating:
5.0

Customer did not leave a comment.

Sharon K. 
Rating:
5.0

This was a very affordable and pleasant experience! Thank you!

SHARON G. 
Rating:
3.0

Phone service is horrible. I was at work and got a message from uhaul to call 219-322-2905 for our vehicle pick up location. I called the number and was on hold for 1 hour 15 minutes. During my call, the location was texted to me. Either add more people to answer the phone or just send the pick up location via text or email. 75 minutes is ridiculous. If I wasn't able to wait on hold that long then what would have happened? Would my needed rental have gone to someone else??? It happened on Wednesday for Thursday pick up. Please make the service better, much better

Michael K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Maureen T. 
Rating:
5.0

Great service at P&M Auto Repair 👍👍

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

bob M. 
Rating:
1.0

Have all rented equipment in the uhual. And only charge for equipment that was there

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Robin L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

nothing

Bobby W. 
Rating:
3.0

They were closed so hard to evaluate

Jim R. 
Rating:
5.0

Because my reservation was made 5 days from the date I needed and because I needed the vehicle for 5 days my reservation kept getting cancelled, Maria was very helpful and accommodating to make sure we were able to get the truck we needed when we needed. Will definitely do business with this location again.

Keywest M. 
Rating:
5.0

Maria is awesome to work with !!

RICHARD G. 
Rating:
5.0

No improvements needed as I can see. Thank You for a great experience The Representative was excellent.

MELVIN W. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

Truck battery died during rental. Location aware of history of battery.

Roderick M. 
Rating:
5.0

Friendly people, quick service, great truck.

Christine K. 
Rating:
5.0

Its great have a hometown place we can rely on. Super friendly and helpful. We'll keep coming back.

LESLIE M. 
Rating:
5.0

Nothing. All went well.

STEPHEN V. 
Rating:
5.0

Customer did not leave a comment.

JANUSZ Z. 
Rating:
2.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

They were friendly, prompt and professional. Wonderful experience. If I rent from Uhaul again it will be with these people period.

WILLIAM M. 
Rating:
5.0

The young lady behind the counter was very helpful and friendly. She was very efficient.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

This location and the owners gave me great customer service. However Uhaul customer service center was very unprofessional and misleading. I was very confused with the rental process. I couldn't reach a live person to answer questions.

CHERI W. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
1.0

Horrible response time. No clear instructions. Required 2 hours of customer service to fix “a problem on our end” and we lost time with our movers. I will never use uhaul again and I will share my experience with everyone I can.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

LINDA P. 
Rating:
4.0

Customer did not leave a comment.

EDWARD Y. 
Rating:
5.0

Thank you! Everything was great!

Charles D. 
Rating:
5.0

Just continue the same excellent customer service 😁😁

JIMMY T. 
Rating:
5.0

Maria could not have been more helpful and accommodating!! What a wonderful experience this was.

ROBERT E. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

DINO R. 
Rating:
5.0

My experience was great overall will definitely recommend no hassles at all!

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

ROY C. 
Rating:
5.0

Customer did not leave a comment.

CASEY A. 
Rating:
5.0

Great customer service! Great location! Easiest rental ever :)

DIANE B. 
Rating:
3.0

Customer did not leave a comment.

BRENDAN H. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Treat new customers with Grade A+service that 👀received 😱

MICHAEL P. 
Rating:
5.0

Very kind and explained everything. Would highly recommend.

ANTONIO G. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

friendly and efficient!

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
4.0

Living in Highland this location was convenient.

Joseph N. 
Rating:
5.0

Great Experience There I'm recommending Get Your U Haul On With Them 😱😎👍😆

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

MELISSA G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

JO B. 
Rating:
5.0

Customer did not leave a comment.

DIANA D. 
Rating:
4.0

Customer did not leave a comment.

ISRAEL N. 
Rating:
3.0

Dolly and Pads were not on the truck.

Clarence C. 
Rating:
4.0

Everything was very easy and Maria was very nice

ROBERT A. 
Rating:
5.0

Did not really work for me cause I rented a truck and trailer combo set and quoted a price. Then they didn't have it at one location for both, okay I picked up from 2 places for no biggie. What sucked it they charged me extra for both. Close to 150 over charged. Not the location fault uhaul...

SCOTT P. 
Rating:
5.0

There was garbage in the cab, and inside the back was dirty and there were sticky used sucker sticks in the back. The truck itself was good and the ramp was extremely helpful.

Amy O. 
Rating:
5.0

Since the Covid 19 is here with us the interior of any rental should be wiped down inside of cab! That would! be a very good business thanks

CHARLES Z. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
3.0

we rented with the need of a cell phone account to pick up and drop off the truck. We had lots of issues using the system which resulted in us wasting over an hour. I understand it had something to do with the location not being on the GPS system. Hope that is now fixed for the next customers.

Raymond M. 
Rating:
1.0

While the contactless check in can be convenient, the link took additional time and had to be reset. I received a truck size smaller than I initially reserved which made it extremely difficult. I also paid the same price for a smaller vehicle. I did not have much choice at the moment because I needed something to move my items as my move in day was set with zero flexibility. Not only was I disappointed with the discrepancy but when we returned the vehicle, with a quarter tank additional in gas.. the returning agent could not compensate us as we barely went over mileage. So instead of using the additional 10 dollars spent on gas to go towards the 1.20 over in mileage. We had to pay the additional. I'm not happy with my experience and I will never use your services. I will recommend another agency to my friends and family as this has been the experience I received from your company. I've used your services several times and this by far was the worst. I will not return.

Courtney P. 
Rating:
5.0

Service was excellent

Pauline C. 
No reviews have been submitted for this location.

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