Customer Reviews for Palomar Valero
(Distribuidor de U-Haul del vecindario)

643 comentarios

873 Palomar St   Chula Vista, CA 91911

(619) 491-0817

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 11 p. m.

Servicios en esta ubicación:

Contáctanos

(619) 491-0817

873 Palomar St
Chula Vista, CA 91911

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 11 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

10am reservation. Power was out at location. Came back when the power was on at 12pm. They cancelled my reservation and charged me $50 for a cancellation fee. Then rented me a trailer under new contract. Still trying to get my $50 back

PERRY P. 
Clasificación:
5.0

Easy pick up and drop off

George G. 
Clasificación:
4.0

List appropriate fuel grades near gas filler door. I had to pop the hood and verify motor then match in users manual.

George A. 
Clasificación:
5.0

El cliente no dejó un comentario.

IVAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

Thank ya

MOISES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemarie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar U. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS M. 
Clasificación:
5.0

Great customer service!

Arian G. 
Clasificación:
1.0

Gas was marked higher than the gauge was and wasn't told I could go online to adjust before I left. I filled the gas to what I took it with and got charged an extra 18 bucks for gas. Highly disappointed with experience and the guy working had nothing to say other than I should have changed it before I left. When it wasn't explained to me

justin K. 
Clasificación:
5.0

Truck gate was left open, otherwise everything was perfect.

Carlos L. 
Clasificación:
5.0

friendly and helpful, but the available start time was limited ??? said I couldn't pick up until 10:30 am because of business hours, but this is a gas station open very early. I really could have used it earlier. Or was it truck availability because of other person renting?

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN L. 
Clasificación:
5.0

Be up front about fees and precharged miles when making reservations

JACINDA D. 
Clasificación:
5.0

The owners were pleasant, professional and approachable. I'd use them anytime.

GARY G. 
Clasificación:
5.0

All went very well.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

The lady at the front was rude they guy that help me when pick up was very nice and when turn back after the lady I waited for him because he was very nice

ERIC A. 
Clasificación:
3.0

El cliente no dejó un comentario.

emelio M. 
Clasificación:
4.0

The return was super easy and efficient, check out was a little slow, I have used this location multiple times and always choose self check out but I always have to go inside the store to get the key or to even do the whole check out inside. This is a little frustrating but everything else is super easy and smooth

GRIZELDA H. 
Clasificación:
5.0

This is my second time renting with you guys and all I had to do each time was to call you and reserve the vehicle. Fast an excellent service all the way around.

FATEMA P. 
Clasificación:
5.0

Customer service was friendly and professional

FRANK R. 
Clasificación:
5.0

Very quick, very professional, and painless. The return process was easier than the pick up.

JESUS L. 
Clasificación:
5.0

Excellent customer service. Kind and welcoming at pick up and drop off location. Thank you 🙏 U-Haul staff.

CLAUDIA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAVIER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
4.0

Not much else, this location is great.

JERRY T. 
Clasificación:
5.0

All excellent

RAUL E. 
Clasificación:
4.0

Truck had a problem with reverse. Put it in reversed it would delay when lunge back.

DAVID L. 
Clasificación:
5.0

Gracias

JOSE J. 
Clasificación:
5.0

Amazing

David M. 
Clasificación:
1.0

This is the 2nd time I rented from this location. This is the 2nd time they charged me for fuel after I just filled up the tank. By the way it's a gas station, so there is NO EXCUSE for not filling up the tank. AVOID AT ALL COST. This is there get down. You show up to return the truck. You have at least 10 of 12 gas pumps available. You fill it up and return the keys. They tell you they will email the receipt or you could wait 20 min. So you leave. 30min later. You've been charged for fuel you already paid for. AVOID THIS PLACE AT ALL COST.

Michael O. 
Clasificación:
5.0

Everything went smooth and fast.

Carla C. 
Clasificación:
5.0

Ninguno

ALFONSO E. 
Clasificación:
5.0

All the workers are very polite and helpful

Debra F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOYD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yohana L. 
Clasificación:
5.0

Very friendly and helpful.

robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SERGIO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORINDA E. 
Clasificación:
5.0

Fantastic Customer Service Very Accommodating Thank You

Michael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ISAAC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL A. 
Clasificación:
5.0

Great service

ARMANDO N. 
Clasificación:
5.0

Absolutely positive experience, the staff was welcoming and very helpful. Thank you guys!!!

BRIAN A. 
Clasificación:
1.0

The truck had less gas in it than advertised. When I topped it up the gage never went up to reflect the right amount so I wasted money on gas and got charged by your company. I will make a report on Yelp, BBB, and Google to make sure no one has the same experience as me. I was scammed out of money and I have four children and a disabled wife. I can hardly pay the bills and you're just robbing people like me. Not to mention I'm active duty military but you don't give a hoot so why do I even try. I'm choosing Penske at Home Depot next time.

Michael M. 
Clasificación:
3.0

Better customer service. After reserving online, it took an additional 45 mins for the rental to be processed, having to give the employee all of the information I entered again. No walkthrough or walk around.

Louis B. 
Clasificación:
5.0

TODO PERFECTO

JOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camila Guadalupe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
5.0

N/a

MARIO L. 
Clasificación:
5.0

All was great. Truck was as easy to drive as a car. Loved it

Colin M. 
Clasificación:
5.0

ethan is cool person

JOSE G. 
Clasificación:
2.0

We got there at 755 for an 8 am appointment. We were to wed have to wait for the owner. The owner arrived 15 minutes late we finally left at 820am. When we returned item we asked an associate where to park .he told us any open spot. As we were about to pull away the owner told us we'd have to move it to the next spot claiming the air/water were blocked. We had to re install equipment to my truck. I explained that we were hesitant to re park equipment due to being novice. The owner demanded we move and left with out any assistance. Will not rent from there again

MANUEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELESTINO O. 
Clasificación:
5.0

The only thing is when I first called was that the person didn't ask me how long I needed the u-haul for. I could him him asking a co- worker about the van saying it was reserved for tomorrow at 3:30. If he had asked me how long I needed it for (between 1-2 hours) that would have answered his question

FRANK F. 
Clasificación:
5.0

I received excellent service, the truck was not clean, but I think it was just missed in error.i have been renting from them many times I always get excellent service. They are very professional and nice the store is always very clean.

OLGA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW G. 
Clasificación:
2.0

Improve your customer service

JOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ZANE F. 
Clasificación:
5.0

Thank you guys for your help! 🙃

YOLANDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY G. 
Clasificación:
1.0

They charge me fir an extra day when I stop at 2.30 to ask what time I need to return the van Al said at 3.40 I said to him I do not want fir you to charge me an extra day. Al said bring it ! I did arrive before 5 pm after I put gas and he did charge me an extra day with insursnce $99.75. I must tell that van had the customer who did rent it before me must had a bad accident on the back I was mit able to open the doors . Al said to me he just follow policy procedures and he is mot going to help me . It is mot fate for Uhal at valero Gad station to stile $99.75 if I know it that I will keep it an extra day . I am a vet unhappy customer I been doble snd triple charge by Valero Uhal too snd I still need to get the money back from January abd February when I never rent at that time . Please refund that day and refund the charge owed to me from first part of the year

CARMEN D. 
Clasificación:
4.0

The windshield was very dirty.

LORI M. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHARLES E. 
Clasificación:
5.0

Larger cargo trailers for full sized trucks. Overall the service was great!

ESTELLA S. 
Clasificación:
5.0

Keep it simple like first time great service both upon pick up and delivery .

MIGUEL R. 
Clasificación:
1.0

The truck was super dirty And the service was not that great

Candelario O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANETTE S. 
Clasificación:
3.0

Employees were nice and the vehicle was there, but it took 20 minutes to check out. The vehicle's can was absolutely filthy â€" there were ants all over the passenger seat and sticky residue on the floor. The steering wheel was so out of alignment that to go straight I had to keep the steering wheel turned to the right.

sdfdsf D. 
Clasificación:
5.0

Great service and great location. The only thing I may suggest is that you let potential customers know there is no parking at the location; other than checking a truck out or in. That way they may get dropped off or park and walk. Really great customer service and smooth transaction.

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEZIREY M. 
Clasificación:
3.0

poor and hostile customer service, and inexperienced staff.

AUGUSTINE UGOCHU I. 
Clasificación:
5.0

El cliente no dejó un comentario.

CELMIRA G. 
Clasificación:
1.0

The people here are really rude and unprofessional. They threatened to call a tow truck and tow my car because my buddie was 10 mins late to pick up my car. Do not recommend this to no one. The truck was falling to pieces. It had problems going into reverse. And had a death shake going over 45 mph.

Kyle M. 
Clasificación:
2.0

El cliente no dejó un comentario.

MICHELLE G. 
Clasificación:
4.0

The return process on my phone was easy to use. This location was easy to find.

DEIRDRE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANN B. 
Clasificación:
4.0

Let customers know that gas lines are being cut to siphon gas due to high gas prices.

BECKON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

After a 6 hour drive and 3 pick up changes by Uhaul, the manager here got very grumpy over our lack of technology

PEGGY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH I. 
Clasificación:
4.0

The truck wasn't clean at all but the location was easy to get to and drop off.

ODILIA C. 
Clasificación:
5.0

This location is located in a gas station/ convenience store but is the most friendly and quick Uhaul I have been to. I am in the middle of a move and have rented trucks an equipment from this location twice in the past week. This will be my go to location from now on.

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan P. 
Clasificación:
1.0

To whom it may concern i was unable to perform my purpose of renting the pick up. Do to that the engine was leaking engine oil when i got to destination of pick up. Afraid of causing severe engine damage. I made my tripe for nothing.

JUAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN M. 
No se han enviado comentarios para esta ubicación.

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