Customer Reviews for Palm Springs Mile Valero
(U-Haul Neighborhood Dealer)

1,482 reviews

5090 W 4th Ave   Hialeah, FL 33012

(305) 558-0871

Office Hours

  • Mon-Sun: 8:30 am–4:30 pm
Special Operating Hours
  • 3/28/2024: 9:30 am - 1:00 pm
  • 3/29/2024: 9:30 am - 1:00 pm
  • 3/30/2024: 9:30 am - 1:00 pm
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(305) 558-0871

5090 W 4th Ave
Hialeah, FL 33012

Services at this Location:

Office Hours

  • Mon-Sun: 8:30 am–4:30 pm
Special Operating Hours
  • 3/28/2024: 9:30 am - 1:00 pm
  • 3/29/2024: 9:30 am - 1:00 pm
  • 3/30/2024: 9:30 am - 1:00 pm
  • 3/31/2024: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

We would highly recommend Miguel and his team at Palm Springs Mile Valero. The service was excellent, beyond expectations . Miguel is very friendly and personable. It is obvious he truly cares about his customers satisfaction. The location was easy to get to, and easy in and out. They met every need and every concern.The truck was a pleasure to drive. Every item arrived safely as we traveled from Miami to North Carolina. I will be recommending Miguel to everyone! Thanks, Miguel!

Susan Dawson 
Rating:
4.0

For staff to check vehicle maintenance because the van needed tire pressure checked

Lunie Alexandre 
Rating:
4.0

Ok

alexander zamora mesa 
Rating:
5.0

Customer did not leave a comment.

Angel Rojo 
Rating:
5.0

Customer did not leave a comment.

Rene Gonzalez 
Rating:
4.0

Customer did not leave a comment.

Gilberto Perez jarrin 
Rating:
5.0

Customer did not leave a comment.

Osvaldo Garcia Molina 
Rating:
5.0

Customer did not leave a comment.

Amparo Gonzales 
Rating:
5.0

Customer did not leave a comment.

Jose Salas 
Rating:
2.0

I rented a truck at a different Miami location and was called at 7:00pm the night before pick up and told I had to go to the Hialeah location that opened an hour later and was farther from the location I was sold. The truck only had a quarter tank of gas, and no lock to secure the load.

daniel jacobs 
Rating:
5.0

Customer did not leave a comment.

Jose Luis Chavez 
Rating:
2.0

The place U-Haul that I went very inconvenient places. I went to inside gas station which they use U-haul office and at that time there was one customer in front of me. I was waiting until she finished but she said to me get outside to wait Until she finished. I was waiting more than 15 minutes outside to get inside. They are not looks professional to do the job and the truck that I rented was too old and fuel gauge was broken. I am not really satisfied.

Hoon Ro Yun 
Rating:
5.0

Muy cómodo el camión

Eunice Salabarria 
Rating:
5.0

Customer did not leave a comment.

Miguel Hechavarria 
Rating:
5.0

This location does everything very good treat customers well, and with respect

Eldisney Feliciano fleites 
Rating:
5.0

Customer did not leave a comment.

HORACIO PINA BORREGO 
Rating:
1.0

The lock in the back of the truck would not open. Had to return the truck and receive a new one. Second truck did not have a working horn and the door in the back of the truck would only close with considerable pressure. The location for the trucks is terrible. All of the U-Haul trucks are parked within a foot of each other and they expect you to park it in the exact spot once done. The fact that I had to switch between trucks delayed my move-in process and I had to pay a fine at my new location for extending the move-in time from the previous agreed upon schedule.

Norge Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Roberto Ledesma 
Rating:
5.0

Customer did not leave a comment.

alfredo bonet zaballa 
Rating:
3.0

Customer did not leave a comment.

Augusto Blandon 
Rating:
4.0

Miguel was great and very caring . He made sure trailer equipment was installed on truck carefully and all safe to drive

Dennis Davis 
Rating:
5.0

The guy doing the rentals was very helpful with my rental

Juan Varela 
Rating:
5.0

very helpful people

Juan Varela 
Rating:
1.0

Primero que nada poner personas que sepan trabajar con el cliente el incluso el administrador fue grosero nadie me entregó el carro ni lo recibió cuando lo entregue además los vehículos están como a 2 cuadras de la ubicación

Sandy camero 
Rating:
5.0

Customer did not leave a comment.

HORACIO PINA BORREGO 
Rating:
5.0

Customer did not leave a comment.

JESUS MONCADA LOZADA 
Rating:
5.0

Customer did not leave a comment.

Cristina Ramos 
Rating:
5.0

The Valero gas station in Hialeah, was very helpful in there helping me with my rental. I could not think of anything they can done better than the 5 star service I was given. Thank you,

Alex Munoz 
Rating:
5.0

Todo excelente, lo estaré usando nuevamente

JORGE PANTOJA 
Rating:
5.0

Customer did not leave a comment.

Roxana De Leon 
Rating:
5.0

Great service at both pick up and drop off locations equipment in great condition very convenient A+++++++++

LAZARO YUBERO 
Rating:
5.0

Customer did not leave a comment.

JAMES FERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Samuel Cowan 
Rating:
5.0

Miguel is excellent very helpful and polite I really appreciate his help and I really recommend his store

Carlos Sierra Soler 
Rating:
5.0

Customer did not leave a comment.

EDUARDO HIDALGO 
Rating:
5.0

Customer did not leave a comment.

Yitsy Reyes 
Rating:
4.0

Customer did not leave a comment.

Joseph Salami 
Rating:
5.0

Customer did not leave a comment.

Yeney Chavez 
Rating:
5.0

Nothing really had to improve, Miguel helped me out real fast. Great customer service!

LAZARO CLAVERO 
Rating:
5.0

Customer did not leave a comment.

hector figini diaz 
Rating:
5.0

Customer did not leave a comment.

Raudel Pena 
Rating:
5.0

This place is great!.friendly staff,great service. Definitely recommended

Raul Veiga 
Rating:
5.0

Muy bueno y todo muy profesional Gracias.

MANUEL LABRADA 
Rating:
5.0

Customer did not leave a comment.

Alain Roman 
Rating:
5.0

Customer did not leave a comment.

Jose Morales 
Rating:
5.0

My rental process was quick

juan varela 
Rating:
5.0

Miguel is very knowledgeable he help me through out the rental process

juan varela 
Rating:
5.0

Karla the young lady is very courteous

Juan Varela 
Rating:
1.0

Super slow

regina mukoseeva 
Rating:
5.0

Nothing, awesome customer service.

Abel Díaz Jr 
Rating:
5.0

very good service 5 star

ERNESTO RODRIGUEZ 
Rating:
3.0

Customer did not leave a comment.

RAFAEL FELIPE 
Rating:
5.0

Customer did not leave a comment.

Aymara Arriola 
Rating:
5.0

Convenient to our use location, Very pleasant group to work with, great choice of units to use.

Donald Reed 
Rating:
5.0

Customer did not leave a comment.

Yeinier Perez Pozo 
Rating:
5.0

Customer did not leave a comment.

Luis Pino 
Rating:
5.0

Great attention and customer service!!!

Carlos Guilarte 
Rating:
5.0

The best rental uhaul tk you so much

Luis Prieto 
Rating:
5.0

Customer did not leave a comment.

Daniel Cruz 
Rating:
5.0

The owner was super friendly and helpful. I really appreciate all his help

SAUL ALFONSO 
Rating:
5.0

Excelent

RODOLFO MORAN VAZQUEZ 
Rating:
5.0

Customer did not leave a comment.

Rafael Dominguez Hernandez 
Rating:
5.0

Customer did not leave a comment.

Noslen Ciscal 
Rating:
5.0

Customer did not leave a comment.

Osvaldo Garcia Molina 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER MIRANDA PALACIOS 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER MIRANDA 
Rating:
5.0

Customer did not leave a comment.

Jose Ramos Cuevas 
Rating:
5.0

100% recomendados sobre todo la persona que me atendió el señor miguel muy atento estuvo pendiente de todo gracias 🙏🏾

Deivy Hernandez Cordero 
Rating:
5.0

Customer did not leave a comment.

MARIA Hechavarria 
Rating:
5.0

Customer did not leave a comment.

Zuleivis Suarez Brito 
Rating:
5.0

Customer did not leave a comment.

MARJORIE MCCLEAN PASTORA 
Rating:
5.0

Un buen servicio, y una atención especial, gracias mil gracias

Ramon Varela 
Rating:
5.0

Customer did not leave a comment.

Shannon Lynch 
Rating:
5.0

Best customer service around!!! Miguel was awesome!

Brandon Underwood 
Rating:
5.0

Customer did not leave a comment.

Javier Fernandez 
Rating:
5.0

Customer did not leave a comment.

Williams Calzada Martínez 
Rating:
5.0

Customer did not leave a comment.

Osvaldo Garcia Molina 
Rating:
5.0

Thumbs up!

Armand Dayan 
Rating:
5.0

Super helpfull and friendly.

LESTER CHOY 
Rating:
1.0

Customer did not leave a comment.

ELEDITA SANTOS 
Rating:
5.0

Great service and very clean trucks

Davian HERNANDEZ 
Rating:
5.0

Friendly staff

juan varela 
Rating:
5.0

Thank you for the help

juan varela 
Rating:
5.0

Good service

juan varela 
Rating:
1.0

Never again! Staff is rude and un trained. Too busy eating snacks to help out and answer questions correctly, she says to park it “somewhere in the back” and then charges a fee for parking in the worng place. No receipt and time of drop off warning if any hidden charges will be applied. Claims of mess in vehicle. Claims of “bottles” to charge a cleaning fee.

Freddy Salvador 
Rating:
5.0

Customer did not leave a comment.

Julio Jimenez 
Rating:
3.0

Water leaked and wet all my furniture.

Kassandra Aguiar 
Rating:
5.0

That were very helpful

Margarita Sastre 
Rating:
1.0

Realice la renta de un trailer 6x12 y el día de la entrega me indicaron que parque ara el trailer en cualquier lugar fuera de el establecimiento y nadie fue a comprobar o asistirme o a (ni si quiera chequear) como había entregado el trailer o donde lo había parqueado. Una ves llegado a mi casa casi 30 min después una persona me llamo por teléfono diciendo que el trailer estaba mal parqueado y que tenía yo que regresar a cambiarlo de posición o Dino me cobraría por extra por eso. Y lo más incómodo no fue ni si quiera eso sino en la forma y con la actitud que este señor habló.

Jose Perez 
Rating:
5.0

Customer did not leave a comment.

Gian Michael Gonzalez 
Rating:
5.0

Customer did not leave a comment.

ALAIN RODRIGUEZ 
Rating:
5.0

Miguel was extremely understanding about the delays related to delivering the truck and was in constant communication with me which was great.

Augusto Munoz 
Rating:
5.0

Espectacular

LEONEL MESA 
Rating:
5.0

Trailer was in great condition. Staff was friendly and accommodating to my needs for pick up and drop off. Will definitely use again.

Orlando Pacheco 
Rating:
5.0

Satisfied customer

Juan Varela 
Rating:
5.0

Very helpful

Juan Varela 
Rating:
5.0

Good service

Juan Varela 
Rating:
1.0

The owner of the gas station which the U-Haul business is located inside was extremely rude. First I wasn't allowed to wait inside while they did my reservation he said it was his "policy" that while the girl who is working on the paperwork for my rental I have to wait in my car which was very odd. I was surprised by that and replied I mean it is a gas station why can't I just wait here there isn't anyone else in line he told me I have a choice whether to wait outside or go somewhere else that he does not care and that I have always have a choice to go rent somewhere else. It was awfully rude I am not the one to EVER leave a negative review on a business due to being a business owner myself and knowing the impact a review can have on a business but to be honest he deserves it because a client should not be treated that way and I was upset with myself for not leaving and really going somewhere else but I was already so late to my appointment that I had to take his rude behavior and swallow it HORRIBLE but never again will he get my business and I don't recommend anyone here.

Mario Sourd 
Rating:
2.0

Very tight equipment parking area. Upon returning the trailer, had to leave in a space not so dangerous to park and the owner was rude and very unprofessional.

Carlos Bohorquez 
Rating:
5.0

Personnel was extremely friendly and helpful. Went out of his way to help.

Patricia Augustyn 
Rating:
1.0

This was the absolute worst experience I've ever had with uhaul. I had a reservation made at a facility close to my house. I was called the night before and told that the truck I reserved was not available at the location - even though my reservation was made weeks ahead of time. I drove an extra 30 min to get the truck. When I arrived at the location, the truck I rented had a trailer on it. I tried to talk to the uhaul rep and she didn't speak english. Like not a word of english. I called the 800 number and after being on hold for 20 min, was told that I should remove the trailer and then get the keys. I proceeded to do that, and went back inside to get the keys. This truck didn't run. Then they had to give us a different truck. I didn't get the extra moving equipment that I paid for (moving dolly).This all took an hour then another 45 minutes for me to get home. I had movers scheduled that arrived long before I was back with the truck, so I paid moving people to sit around and wait for me all because of how unorganized your service was. I still haven't received the refund for my dolly and I've spent hours on the phone with different uhaul reps and still unable to resolve anything. I hope to never have to use your services ever again.

Daniel Vasile  |  First Impressions 
No reviews have been submitted for this location.

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