El cliente no dejó un comentario.Robert B.
Customer Reviews for Pakmail at Laurel Springs
(Distribuidor de U-Haul del vecindario)
Suwanee, GA 30024
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 11:30 a. m. - 5 p. m.
- Mar. - vie.: 11 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- 10/18/2021 - 10/22/2021: 10:00 a. m. - 5:00 p. m.
- 10/23/2021: 10:00 a. m. - 2:00 p. m.
- 10/25/2021 - 10/29/2021: 10:00 a. m. - 5:00 p. m.
- 10/30/2021: 10:00 a. m. - 2:00 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nightmare getting keys and smoke smell was unbearable!!! Owner and workers hard to deal with and should have discounted something for issues but didn't even offer.Mark H.
El cliente no dejó un comentario.SURESH KUMAR V.
Nothing at all everything was well organized and the staff had great customer service.Robyn T.
El cliente no dejó un comentario.Brian N.
I called customer support because I was using the app to pick up my vehicle and it wanted another person to call which did not exist in my situation. The customer support agent was unhelpful and kept repeating the same line from his prompter or was just too stupid to assist me. I hung up and called the owner of the store and they quickly and efficiently helped me get my rental.Ken S.
El cliente no dejó un comentario.Patrick B.
Don't know why we never rented from this location before. Going forward, we'll only use them for local UHaul needs. Ready on time, what we ordered, cleanest UHaul we've ever rented.Matt F.
Nothing. Excellent service.GERTRUDE M.
I did NOT receive the furniture pads that I was charged $100. This needs to be resolved.Thomas F.
We only spoke via phone as we weren't able to drop off during open hours. Everyone who helped us was courteous and knowledgeable.NATHAN T.
El cliente no dejó un comentario.CHARLES M.
El cliente no dejó un comentario.Mario F.
El cliente no dejó un comentario.Dwight J.
Please inform customers prior to the day before they'll pick up if you do not have the equipment they ordered and not at closing time so they don't have any time to make other arrangements. When I ordered my equipment it was available and I was not told that it was not available until the night before I was due to pick it up and then had to travel approximately 50 miles to get a truck. I was given compensation with extra miles and a discount in my price, however, I would have rather had the equipment I requested at the location I requested to pick it up from.FRANKIE J.
Looked them up on the internet as being close to my home.OTIS R.
El cliente no dejó un comentario.ANDY K.
El cliente no dejó un comentario.Andrew A.
Trace had the van ready early and it was clean and drove well for daughter drop off at college! Will definitely rent from here again - thanks! RJRJ C.
El cliente no dejó un comentario.Persephone B.
Pak Mail in Laurel Springs has amazing customer service. Also they are a very clean facility, professional, go out of their way to help customers, friendly and dependable. Overall probably the best U-Haul location I have been to.RONNEE P.
El cliente no dejó un comentario.Santosh D.
El cliente no dejó un comentario.Jeremy W.
El cliente no dejó un comentario.Holly S.
Thank you to Ann, manager on for GoHual, Trace and Donna at my site location to help fix scheduling issues and cost reduction for moving my son to college. I will work with this location again! Thank you, Nancy DiazNancy D.
El cliente no dejó un comentario.Allan L.
El cliente no dejó un comentario.Jose G.
El cliente no dejó un comentario.LAURENCE K.
The staff at this location is always so kind and helpful! They make U-Haul rental so easy. The vans are newer and clean and I highly recommend this location.KATHERINE W.
The intervention by the local staff saved this rental from being difficult experience. They let me know that the van would not be ready at pick-up time, which saved me a trip. Additionally UHAUL has the keys listed as "Under the Seat". Where as they are stored in the Park Mail. Once again a text to that fact from the local personnel avoided a problem for me.PHIL L.
El cliente no dejó un comentario.Ralph W.
Continue to be professional and friendly as you were to me.Martyn G.
El cliente no dejó un comentario.Philip A.
PakMail is always greatChristopher M.
El cliente no dejó un comentario.terri C.
El cliente no dejó un comentario.MARTYN G.
just keep up the same service it was great thank youMelanie L.
I think the price was too high per mile for day rental.Elizabeth M.
El cliente no dejó un comentario.Andee W.
Professional, courteous. Would highly recommend this location for Uhaul rentalERIC D.
El cliente no dejó un comentario.Steve P.
District Hitchcock is outstanding.PAUL B.
El cliente no dejó un comentario.Jackie R.
Great experience. The PakMail owner was terrific.Calvin B.
The experience with U-Haul was awful. I was told the pod I wanted was in one place, then another, then another, then "oh we don't have it at all." I had to change my plans to get a different piece of equipment. The wait time on the phone is horrendous. The excuse was "this is a busy time of year for us." DUH, make plans to handle it. I was transferred to wrong dept. multiple times. The Chat utility was just as bad. The person I was chatting with deleted the chat during our chat. As bad as being hung up on. I was told to use social media!! WTH? really? Problems/issues should be dealt with on your site, or within the company via phone, not on social media. If you can get someone to respond on social media, then you can get someone to respond via chat or phone.Phoebe M.
El cliente no dejó un comentario.Destin S.
El cliente no dejó un comentario.Chris F.
El cliente no dejó un comentario.Marc F.
Easy rental - owners of Pacmail were super to work with.Vickie H.
Provide traps for tightening cargoERIC D.
El cliente no dejó un comentario.BRIAN C.
El cliente no dejó un comentario.William Q.
El cliente no dejó un comentario.Phillip K.
El cliente no dejó un comentario.Chris C.
El cliente no dejó un comentario.Jae Hyoung L.
The lady (Karen?) was very helpful and courteous. I arrived earlier than expected and the truck was ready. Thank you very much!John R.
PAKMAIL is a ALL that Gravelly should be !!!! But isn't.WILLIAM G.
El cliente no dejó un comentario.MARK S.
El cliente no dejó un comentario.Dean B.
El cliente no dejó un comentario.Charles P.
Very knowledgeable, helpful and accommodating staff!Leo L.
El cliente no dejó un comentario.bob C.
Nothing! Super easy! Thanks!Candyce K.
The app is horrible. Rental process could be much betterElliott T.
El cliente no dejó un comentario.SHELLY H.
El cliente no dejó un comentario.CORNELIUS C.
Great service. ThanksERICVAN M.
El cliente no dejó un comentario.Jon K.
El cliente no dejó un comentario.Laural A.
El cliente no dejó un comentario.Jeffrey P.
El cliente no dejó un comentario.Glenn T.
PakMail, Suwane, FA FL was an excellent location and customer service.William G.
El cliente no dejó un comentario.Michael P.
Difficult to find key drop box. No real signage showing uhaul other than parked trucks.William Y.
Very unhelpful. Had to hook up myself and drive up to mail oak officeJames Q.
El cliente no dejó un comentario.Linda T.
El cliente no dejó un comentario.Eric J.
El cliente no dejó un comentario.Stephen H.
El cliente no dejó un comentario.Judy L.
El cliente no dejó un comentario.Chad L.
El cliente no dejó un comentario.Grace A.
The Pak Mail and ship location where I picked up the vehicle was super helpful and friendly through the process. I also appreciated the flexibility of Trace (person I worked with) when I changed my reservation a number of times (first size of truck and then pickup time). He had a "can do" attitude.MATTHEW C.
El cliente no dejó un comentario.suzanne S.
El cliente no dejó un comentario.MICHAEL K.
El cliente no dejó un comentario.Thomas S.
This is the BEST customer service experience I've ever had with any rental company . TRACE and DONNA are absolutely the BEST! I'll rent trucks from this location every time I need one !!! I mean they CARE and want to make sure your experience is enjoyable and memorable in a way that â€œmakesâ€ you want to use this location!!! Thanks Trace !! Thanks Donna!! See you soon !! Best - JohnJohn C.
Very good customer service. 10/10Sandeep S.
El cliente no dejó un comentario.Matthew B.
Excellent experience. Will definitely recommend Pak Mail at Laurel SpringsDANIEL B.
El cliente no dejó un comentario.Bryan H.
El cliente no dejó un comentario.Jeff S.
El cliente no dejó un comentario.Sidney H.
El cliente no dejó un comentario.TYLER K.
KEEP UP THE GOOD WORK!Greg J.
El cliente no dejó un comentario.Evan V.
El cliente no dejó un comentario.clifford W.
El cliente no dejó un comentario.Phillip K.
Checkout was long and difficult! Reservations made by another U-Haul dealer the day before was absent at the pick-up location. The car dolly I rented was stored in a parking lot with the end of the ramp extended over the curb. I could only pick it up about an inch before it hit the curb. Even when I was able to drag it from the curb, the tong weight was extremely excessive! I am a health adult male in good shape and it took all my strength to hitch this dolly! You need at least two strong healthy adults to safely maneuver and hitch this dolly! One of the safely hooks had a sharp wire poking out of the plastic protective coating causing bleeding on my fingers! The dolly tracked well but the brakes caused severe pulling once warmed up. The rental location was good but there seems to be problems with the reservation / check-out application! The dolly was grossly overbuild, way to heavy and more than difficult to use. I would recommend the dealers, trucks and trailers but I would NOT recommend this dolly to anyone unless you bring help to move and hitch this dolly!John S.
El cliente no dejó un comentario.Juan M.