Customer Reviews for Pak Mail 028
(U-Haul Neighborhood Dealer)

165 reviews

2234 N Federal Hwy   Boca Raton, FL 33431
(Federal Hwy North Of Glades)

(561) 620-2535

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(561) 620-2535

2234 N Federal Hwy
Boca Raton, FL 33431
(Federal Hwy North Of Glades)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ELSSY SANCHEZ 
Rating:
5.0

The service was excellent. The staff was helpful and informative. 10/10 recommend to anyone looking to rent a Uhaul!

Paul Gallucci 
Rating:
5.0

Customer did not leave a comment.

Scott Peterson 
Rating:
1.0

Poor engagement with the client. Poor explanation about when to return the truck. Inadéquate customer service skills. I did not feel welcomed.

Grace Martineau 
Rating:
5.0

No comments at the moment.

DENNIS CHANTILOUPE 
Rating:
2.0

Truck engine light and tire light was on and I was concerned about getting stranded but was on a time schedule. Trucks should be serviced before renting.

Bettina Manone 
Rating:
5.0

No comments at the moment.

DENNIS CHANTILOUPE 
Rating:
5.0

Very nice location and staff. Truck was in good condition and did a great job. The amount of things you have to fill out with the U-Haul Software both prior during and after the rental is a bit much. I understand the need for this information but it’s a lot.

MICHAEL DE LUCA 
Rating:
5.0

Customer did not leave a comment.

DENNIS CHANTILOUPE 
Rating:
5.0

Rented a Uhaul .......Karla and the others were above and beyond with their superior customer service. Highly recommend this convenient location. Friendly, knowledgeable, and helpful. Clean store and truck. Very impressed! Thank you all for assisting with my move. Superior crew!!

alicia Berry 
Rating:
5.0

Customer did not leave a comment.

Hilary Roche 
Rating:
5.0

Have more cargo van available for rent.

Kristine Schner 
Rating:
5.0

Customer did not leave a comment.

Roger Soto 
Rating:
3.0

The location was very easy to get to, and the staff was friendly and helpful, but I was supposed to be able to access my rental through the app but that was not working.

Esther Grant 
Rating:
3.0

Customer did not leave a comment.

Paul Rose 
Rating:
5.0

Customer did not leave a comment.

SRIRAM SRIGIRIRAJU 
Rating:
5.0

Customer did not leave a comment.

kubilay yagiz 
Rating:
5.0

U guys were very helpful and I am very happy

Christopher Campillo 
Rating:
5.0

Customer did not leave a comment.

Nick Kirjas 
Rating:
5.0

Great and friendly staff

Jessie Coleman 
Rating:
5.0

We were having issues with the online checkin and the person at the facility got us checked in quickly. Still have not received receipt online.

Kevin Kirk 
Rating:
5.0

Nothing. I like the fact that this location in bilingual, English & Spanish. The service here is excellent.

R. JENNINGS MACCONNELL JR 
Rating:
5.0

Nothing to complain about the service.

Carla Dolinski 
Rating:
2.0

The interior of the truck was the dirtiest I’ve ever seen in a U-Haul rental and I’ve rented many, many times over the years. The inside cab seats were covered in tan dog hair; truly disgusting. I was given the truck with only a 1/4 tank of gas so the first thing I had to do was go put gas in it. I returned it with a 1/4 tank and then noticed $60 in fuel charges on my bill. The worst experience!

Regina Agro 
Rating:
5.0

A staff member (female) went above and beyond and took her time to extend my rental and to contact me. She seemed very sincere about

Danielle Richardson 
Rating:
5.0

This PacMail service center staff, in north Boca Raton, could not have made this rental any easier. They were polite, neatly dressed, and spoke well. The van was in good and clean. Thank you.

R. JENNINGS 
Rating:
1.0

I was given a truck with air conditioning that didn’t work in FL and the truck did not have a full tank of gas.

David Lappin 
Rating:
5.0

Nice people

torbino Arbaiza 
Rating:
5.0

Customer did not leave a comment.

Salomon Maikhor 
Rating:
5.0

Customer did not leave a comment.

Luis Gonzalez 
Rating:
3.0

24h share pick up issue. Waste 45mn on the phone to have resolution of the pb

Benoit OUVRIER-BUFFET 
Rating:
5.0

great help from the man and lady at counter

francisco del 
Rating:
5.0

Customer did not leave a comment.

Steven Bastian 
Rating:
5.0

Customer did not leave a comment.

Thomas Field 
Rating:
5.0

Customer did not leave a comment.

Bryan Cowell 
Rating:
5.0

Customer did not leave a comment.

Tereza Oprea 
Rating:
5.0

No issues

GIL RUIZ 
Rating:
3.0

Good service, friendly agent

GARY HENDERSON 
Rating:
5.0

Uhaul has been part of all my moves in life. Thank you.

Mohammad Ahmed 
Rating:
5.0

Customer did not leave a comment.

KENNETH ROMANSKI 
Rating:
5.0

Sanitize the vehicle Fill the gas tank

Michael Bradley 
Rating:
4.0

Mobile locker combo disappears too quickly.

Alexander Greenhouse 
Rating:
4.0

Customer did not leave a comment.

Cleveland Vick 
Rating:
5.0

Customer did not leave a comment.

Hal Rains 
Rating:
5.0

Customer did not leave a comment.

JOE KABBAS 
Rating:
5.0

Customer service was excellent

VITO PECORARO 
Rating:
2.0

I agree with the technology but personalized attention is very important for the benefit of the client. I rented a larger truck last weekend at the Boynton Beach, FL location and the customer service from the staff was awesome. In 10 minutes they gave me the truck and when I returned it I simply returned it to the parking lot and deposited the key in the drop off key box and went home. But this time I had to use my phone to rent a van. It took me 1 hour and 30 minutes to follow the amount of instructions and I even had to call costumer service for help. To return the equipment it took me 30 minutes sending photos and another questionnaire of 10 more minutes. Let me tell you, I will never want to have this nightmare ever again. I don’t recommend this location and either renting a car by phone 😡

Juan Rodas 
Rating:
5.0

Customer did not leave a comment.

Daniel Reich 
Rating:
3.0

The check in process was less than stellar. I paid and did everything online, but then when the person that was driving the truck got there, they made him pay again with his stuff, even though my reservation and card was already in the system, listing him as the driver. It was really annoying.

Robert Rhodes 
Rating:
5.0

Customer did not leave a comment.

Jenna Chandler 
Rating:
5.0

Customer did not leave a comment.

THOMAS AUFFREY 
Rating:
5.0

Easy to rent. Did not realize it could all be done online, maybe make it clearer to do online to make pick up easier. Return online was FAST and EASY.

Joy Moyer 
Rating:
5.0

Customer did not leave a comment.

Barry Cohen 
Rating:
5.0

Customer did not leave a comment.

Luis Velasco 
Rating:
5.0

Everyone at this location was excellent! From the first contact, they were efficient and thorough. It was an absolute pleasure doing business with this team.

Margaret Elliott 
Rating:
5.0

Nothing.

Fredric Levine 
Rating:
5.0

U-Haul was really nice. My movers were a no show and you did what you could to accommodate me. I was stuck with a truck and no movers so it helped. I am disabled and needed help. Returning the U-Haul was annoying because the online checkout had an issue with mileage. Maybe it was a glitch, I don’t know. I had to repark the vehicle and pick it up at the location before getting the new movers. I’m sure the checkout experience was more harrowing after the whole moving help fiasco. Still, It should have been easier to drop it off. Luckily, the location was open, even though they were very busy.

Princess Delisle 
Rating:
5.0

Customer did not leave a comment.

MARC POZNAK 
Rating:
1.0

I’m overcharged for the miles. I originally paid for 20 miles and then I did another 21 miles but I was charged for another 60 miles.

ALBERT ALHADEFF 
Rating:
5.0

Customer did not leave a comment.

BRIAN WARD 
Rating:
5.0

Customer did not leave a comment.

Willy Montoya 
Rating:
5.0

Customer did not leave a comment.

Paul Marchinares 
Rating:
5.0

Customer did not leave a comment.

Roderick Hansen 
Rating:
5.0

Customer did not leave a comment.

Jimmy Moscoso 
Rating:
5.0

Customer did not leave a comment.

Danny Quach 
Rating:
5.0

Customer did not leave a comment.

Marvin kiser 
Rating:
4.0

The photos in my app did not seem accurate to actual truck when picked up . I was using the smart phone pick up . I felt the pictures givin of the truck weren’t completely accurate as it seemed to be taken else where and not the pick up location . Damage/ scratches to the truck can happen between the locations . . Overall truck conditions and the service were great .

francesco silvestro 
Rating:
5.0

Very nice experience

DAVID ASSERAF 
Rating:
5.0

Yes I would definitely refer this location. HOWEVER I WOULD NOT UNDER ANY CIRCUMSTANCES REFER THE UHAUL AT BRINKS AUTO ADDRESS AT 101 NW 3rd St, Boca Raton, FL 33432. I reserved a truck from them to pick up Saturday at noon. When I arrived they are NOT EVEN OPEN ON SATURDAYS. The lady next to them says it happens all the time. THEY SHOULD BE REMOVED FROM UHAUL partners, as they are give UHAUL a bad name. Also I was assured I would be receiving a $50 credit back to my credit card, due to this major issue, as I had hired moving men, BUT did NOT HAVE A TRUCK!!. You can refund me my entire cost of $134, instead of just $50, that is what you can do for ME as your current customer!!!

Dee Ott 
Rating:
5.0

Customer did not leave a comment.

FRED RUBIN 
Rating:
5.0

Took very long for approval

Binu Mathew 
Rating:
3.0

was not aware of mileage charge in addition to $19.99 charge, should have not used uhaul in retrospect

James Moore 
Rating:
5.0

Customer did not leave a comment.

Jose diaz 
Rating:
5.0

Staff was really nice, the process was very easy!

Gloria Leiner 
Rating:
5.0

Customer did not leave a comment.

Colven Caudell 
Rating:
5.0

Customer did not leave a comment.

Kiersten Fernandez 
Rating:
4.0

Customer did not leave a comment.

Robin Meyerowitz 
Rating:
5.0

Awesome customer service! Super friendly and helpful

Nicole Penuela 
Rating:
5.0

Customer did not leave a comment.

Stuart Wagner 
Rating:
5.0

Customer did not leave a comment.

paige taft 
Rating:
5.0

Customer did not leave a comment.

Katia Cunha 
Rating:
5.0

Great customer service

Gregory Cohen 
Rating:
4.0

No issues with the location, however the associate set me up to drop off my truck at a location that no longer existed. I also got an inflated rate due to numerous other issues I faced trying to do my reservation both through the online tool, speaking to representatives over the phone and then the associate in person.

Jason Barner 
Rating:
2.0

No air-conditioning and engine light came on.

Jeanne Matullo 
Rating:
5.0

Very fast and easy.

Evan Lawrence 
Rating:
5.0

I'm a repeating client and am very happy with the service I have received.

Almir Guimaraes 
Rating:
5.0

I would have preferred to have the equipment available at the location I designated in my reservation request - not one 5 miles away.

DOUGLAS PEARCE 
Rating:
3.0

Customer service average. Rep distracted and stiff. Not very cheerful. Sorry but next time I would go to another location

Abdel Abutineh 
Rating:
5.0

Customer did not leave a comment.

John Pala 
Rating:
1.0

Charged my credit card 3 times for one 5 mike trip - Overcharged for days ., and for mats I never used U haul Advertise 99c per mile and charge me 1.19 - saying it’s satirday rate ?? Truck old scratched and dirty.

Carol Pogoreksky 
Rating:
5.0

Customer did not leave a comment.

tim quinn 
Rating:
5.0

Customer did not leave a comment.

JONATHAN TARLOW 
Rating:
5.0

This location was very fast and friendly to work with. I would definitely recommend this location for providing smooth and outstanding service. Thanks for the help.

Jeremy Vaca 
Rating:
5.0

Little bit busy. More staff would be helpful

Laura Walsh 
Rating:
3.0

Increase number of vehicles.

Elier Camacho 
Rating:
5.0

Customer did not leave a comment.

Magda nino Suarez 
Rating:
5.0

Customer did not leave a comment.

Frank Auerbach 
Rating:
5.0

Customer did not leave a comment.

Hans Kowalski 
Rating:
5.0

Thank You!!

Debora Diaz 
Rating:
5.0

Customer did not leave a comment.

Mark Martinovic 
No reviews have been submitted for this location.

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