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ELSSY SANCHEZ
Customer Reviews for Pak Mail 028
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was excellent. The staff was helpful and informative. 10/10 recommend to anyone looking to rent a Uhaul!
Paul GallucciPoor engagement with the client. Poor explanation about when to return the truck. Inadéquate customer service skills. I did not feel welcomed.
Grace MartineauNo comments at the moment.
DENNIS CHANTILOUPETruck engine light and tire light was on and I was concerned about getting stranded but was on a time schedule. Trucks should be serviced before renting.
Bettina ManoneNo comments at the moment.
DENNIS CHANTILOUPEVery nice location and staff. Truck was in good condition and did a great job. The amount of things you have to fill out with the U-Haul Software both prior during and after the rental is a bit much. I understand the need for this information but it’s a lot.
MICHAEL DE LUCARented a Uhaul .......Karla and the others were above and beyond with their superior customer service. Highly recommend this convenient location. Friendly, knowledgeable, and helpful. Clean store and truck. Very impressed! Thank you all for assisting with my move. Superior crew!!
alicia BerryHave more cargo van available for rent.
Kristine SchnerThe location was very easy to get to, and the staff was friendly and helpful, but I was supposed to be able to access my rental through the app but that was not working.
Esther GrantU guys were very helpful and I am very happy
Christopher CampilloGreat and friendly staff
Jessie ColemanWe were having issues with the online checkin and the person at the facility got us checked in quickly. Still have not received receipt online.
Kevin KirkNothing. I like the fact that this location in bilingual, English & Spanish. The service here is excellent.
R. JENNINGS MACCONNELL JRNothing to complain about the service.
Carla DolinskiThe interior of the truck was the dirtiest I’ve ever seen in a U-Haul rental and I’ve rented many, many times over the years. The inside cab seats were covered in tan dog hair; truly disgusting. I was given the truck with only a 1/4 tank of gas so the first thing I had to do was go put gas in it. I returned it with a 1/4 tank and then noticed $60 in fuel charges on my bill. The worst experience!
Regina AgroA staff member (female) went above and beyond and took her time to extend my rental and to contact me. She seemed very sincere about
Danielle RichardsonThis PacMail service center staff, in north Boca Raton, could not have made this rental any easier. They were polite, neatly dressed, and spoke well. The van was in good and clean. Thank you.
R. JENNINGSI was given a truck with air conditioning that didn’t work in FL and the truck did not have a full tank of gas.
David LappinNice people
torbino Arbaiza24h share pick up issue. Waste 45mn on the phone to have resolution of the pb
Benoit OUVRIER-BUFFETgreat help from the man and lady at counter
francisco delNo issues
GIL RUIZGood service, friendly agent
GARY HENDERSONUhaul has been part of all my moves in life. Thank you.
Mohammad AhmedSanitize the vehicle Fill the gas tank
Michael BradleyMobile locker combo disappears too quickly.
Alexander GreenhouseCustomer service was excellent
VITO PECORAROI agree with the technology but personalized attention is very important for the benefit of the client. I rented a larger truck last weekend at the Boynton Beach, FL location and the customer service from the staff was awesome. In 10 minutes they gave me the truck and when I returned it I simply returned it to the parking lot and deposited the key in the drop off key box and went home. But this time I had to use my phone to rent a van. It took me 1 hour and 30 minutes to follow the amount of instructions and I even had to call costumer service for help. To return the equipment it took me 30 minutes sending photos and another questionnaire of 10 more minutes. Let me tell you, I will never want to have this nightmare ever again. I don’t recommend this location and either renting a car by phone 😡
Juan RodasThe check in process was less than stellar. I paid and did everything online, but then when the person that was driving the truck got there, they made him pay again with his stuff, even though my reservation and card was already in the system, listing him as the driver. It was really annoying.
Robert RhodesEasy to rent. Did not realize it could all be done online, maybe make it clearer to do online to make pick up easier. Return online was FAST and EASY.
Joy MoyerEveryone at this location was excellent! From the first contact, they were efficient and thorough. It was an absolute pleasure doing business with this team.
Margaret ElliottNothing.
Fredric LevineU-Haul was really nice. My movers were a no show and you did what you could to accommodate me. I was stuck with a truck and no movers so it helped. I am disabled and needed help. Returning the U-Haul was annoying because the online checkout had an issue with mileage. Maybe it was a glitch, I don’t know. I had to repark the vehicle and pick it up at the location before getting the new movers. I’m sure the checkout experience was more harrowing after the whole moving help fiasco. Still, It should have been easier to drop it off. Luckily, the location was open, even though they were very busy.
Princess DelisleI’m overcharged for the miles. I originally paid for 20 miles and then I did another 21 miles but I was charged for another 60 miles.
ALBERT ALHADEFFThe photos in my app did not seem accurate to actual truck when picked up . I was using the smart phone pick up . I felt the pictures givin of the truck weren’t completely accurate as it seemed to be taken else where and not the pick up location . Damage/ scratches to the truck can happen between the locations . . Overall truck conditions and the service were great .
francesco silvestroVery nice experience
DAVID ASSERAFYes I would definitely refer this location. HOWEVER I WOULD NOT UNDER ANY CIRCUMSTANCES REFER THE UHAUL AT BRINKS AUTO ADDRESS AT 101 NW 3rd St, Boca Raton, FL 33432. I reserved a truck from them to pick up Saturday at noon. When I arrived they are NOT EVEN OPEN ON SATURDAYS. The lady next to them says it happens all the time. THEY SHOULD BE REMOVED FROM UHAUL partners, as they are give UHAUL a bad name. Also I was assured I would be receiving a $50 credit back to my credit card, due to this major issue, as I had hired moving men, BUT did NOT HAVE A TRUCK!!. You can refund me my entire cost of $134, instead of just $50, that is what you can do for ME as your current customer!!!
Dee OttTook very long for approval
Binu Mathewwas not aware of mileage charge in addition to $19.99 charge, should have not used uhaul in retrospect
James MooreStaff was really nice, the process was very easy!
Gloria LeinerAwesome customer service! Super friendly and helpful
Nicole PenuelaGreat customer service
Gregory CohenNo issues with the location, however the associate set me up to drop off my truck at a location that no longer existed. I also got an inflated rate due to numerous other issues I faced trying to do my reservation both through the online tool, speaking to representatives over the phone and then the associate in person.
Jason BarnerNo air-conditioning and engine light came on.
Jeanne MatulloVery fast and easy.
Evan LawrenceI'm a repeating client and am very happy with the service I have received.
Almir GuimaraesI would have preferred to have the equipment available at the location I designated in my reservation request - not one 5 miles away.
DOUGLAS PEARCECustomer service average. Rep distracted and stiff. Not very cheerful. Sorry but next time I would go to another location
Abdel AbutinehCharged my credit card 3 times for one 5 mike trip - Overcharged for days ., and for mats I never used U haul Advertise 99c per mile and charge me 1.19 - saying it’s satirday rate ?? Truck old scratched and dirty.
Carol PogorekskyThis location was very fast and friendly to work with. I would definitely recommend this location for providing smooth and outstanding service. Thanks for the help.
Jeremy VacaLittle bit busy. More staff would be helpful
Laura WalshIncrease number of vehicles.
Elier CamachoThank You!!
Debora Diaz