great help from the man and lady at counterfrancisco D.
Customer Reviews for Pak Mail 028
(U-Haul Neighborhood Dealer)
Boca Raton, FL 33431
(Federal Hwy North Of Glades)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 6 p. m.
- Sáb. - dom.: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.Thomas F.
El cliente no dejó un comentario.Bryan C.
El cliente no dejó un comentario.Tereza O.
No issuesGIL R.
Good service, friendly agentGARY H.
Uhaul has been part of all my moves in life. Gracias.Mohammad A.
El cliente no dejó un comentario.KENNETH R.
Sanitize the vehicle Fill the gas tankMichael B.
Mobile locker combo disappears too quickly.Alexander G.
El cliente no dejó un comentario.Cleveland V.
El cliente no dejó un comentario.Hal R.
El cliente no dejó un comentario.JOE K.
Customer service was excellentVITO P.
I agree with the technology but personalized attention is very important for the benefit of the client. I rented a larger truck last weekend at the Boynton Beach, FL location and the customer service from the staff was awesome. In 10 minutes they gave me the truck and when I returned it I simply returned it to the parking lot and deposited the key in the drop off key box and went home. But this time I had to use my phone to rent a van. It took me 1 hour and 30 minutes to follow the amount of instructions and I even had to call costumer service for help. To return the equipment it took me 30 minutes sending photos and another questionnaire of 10 more minutes. Let me tell you, I will never want to have this nightmare ever again. I don't recommend this location and either renting a car by phone Juan R.
El cliente no dejó un comentario.Daniel R.
The check in process was less than stellar. I paid and did everything online, but then when the person that was driving the truck got there, they made him pay again with his stuff, even though my reservation and card was already in the system, listing him as the driver. It was really annoying.Robert R.
El cliente no dejó un comentario.Jenna C.
El cliente no dejó un comentario.THOMAS A.
Easy to rent. Did not realize it could all be done online, maybe make it clearer to do online to make pick up easier. Return online was FAST and EASY.Joy M.
El cliente no dejó un comentario.Barry C.
El cliente no dejó un comentario.Luis V.
Everyone at this location was excellent! From the first contact, they were efficient and thorough. It was an absolute pleasure doing business with this team.Margaret E.
U-Haul was really nice. My movers were a no show and you did what you could to accommodate me. I was stuck with a truck and no movers so it helped. I am disabled and needed help. Returning the U-Haul was annoying because the online checkout had an issue with mileage. Maybe it was a glitch, I don't know. I had to repark the vehicle and pick it up at the location before getting the new movers. I'm sure the checkout experience was more harrowing after the whole moving help fiasco. Still, It should have been easier to drop it off. Luckily, the location was open, even though they were very busy.Princess D.
El cliente no dejó un comentario.MARC P.
I'm overcharged for the miles. I originally paid for 20 miles and then I did another 21 miles but I was charged for another 60 miles.ALBERT A.
El cliente no dejó un comentario.BRIAN W.
El cliente no dejó un comentario.Willy M.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Roderick H.
El cliente no dejó un comentario.Jimmy M.
El cliente no dejó un comentario.Danny Q.
El cliente no dejó un comentario.Marvin K.
The photos in my app did not seem accurate to actual truck when picked up . I was using the smart phone pick up . I felt the pictures givin of the truck weren't completely accurate as it seemed to be taken else where and not the pick up location . Damage/ scratches to the truck can happen between the locations . . Overall truck conditions and the service were great .francesco S.
Very nice experienceDAVID A.
Yes I would definitely refer this location. HOWEVER I WOULD NOT UNDER ANY CIRCUMSTANCES REFER THE UHAUL AT BRINKS AUTO ADDRESS AT 101 NW 3rd St, Boca Raton, FL 33432. I reserved a truck from them to pick up Saturday at noon. When I arrived they are NOT EVEN OPEN ON SATURDAYS. The lady next to them says it happens all the time. THEY SHOULD BE REMOVED FROM UHAUL partners, as they are give UHAUL a bad name. Also I was assured I would be receiving a $50 credit back to my credit card, due to this major issue, as I had hired moving men, BUT did NOT HAVE A TRUCK!!. You can refund me my entire cost of $134, instead of just $50, that is what you can do for ME as your current customer!!!Dee O.
El cliente no dejó un comentario.FRED R.
Took very long for approvalBinu M.
was not aware of mileage charge in addition to $19.99 charge, should have not used uhaul in retrospectJames M.
El cliente no dejó un comentario.Jose D.
Staff was really nice, the process was very easy!Gloria L.
El cliente no dejó un comentario.Colven C.
El cliente no dejó un comentario.Kiersten F.
El cliente no dejó un comentario.Robin M.
Awesome customer service! Super friendly and helpfulNicole P.
El cliente no dejó un comentario.Stuart W.
El cliente no dejó un comentario.paige T.
El cliente no dejó un comentario.Katia C.
Extraordinario servicio al clienteGregory C.
No issues with the location, however the associate set me up to drop off my truck at a location that no longer existed. I also got an inflated rate due to numerous other issues I faced trying to do my reservation both through the online tool, speaking to representatives over the phone and then the associate in person.Jason B.
No air-conditioning and engine light came on.Jeanne M.
Very fast and easy.Evan L.
I'm a repeating client and am very happy with the service I have received.Almir G.
I would have preferred to have the equipment available at the location I designated in my reservation request - not one 5 miles away.DOUGLAS P.
Customer service average. Rep distracted and stiff. Not very cheerful. Sorry but next time I would go to another locationAbdel A.
El cliente no dejó un comentario.John P.
Charged my credit card 3 times for one 5 mike trip - Overcharged for days ., and for mats I never used U haul Advertise 99c per mile and charge me 1.19 - saying it's satirday rate ?? Truck old scratched and dirty.Carol P.
El cliente no dejó un comentario.tim Q.
El cliente no dejó un comentario.JONATHAN T.
This location was very fast and friendly to work with. I would definitely recommend this location for providing smooth and outstanding service. Thanks for the help.Jeremy V.
Little bit busy. More staff would be helpfulLaura W.
Increase number of vehicles.Elier C.
El cliente no dejó un comentario.Magda nino S.
El cliente no dejó un comentario.Frank A.
El cliente no dejó un comentario.Hans K.
Thank You!!Debora D.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Anatoly A.
Rodrigo is very customer oriented and personable.michael B.
It was perfect, great experience. Thank you!!!Donna G.
El cliente no dejó un comentario.olga N.
this store is so easy to accommodate the little moving additions that were not planned.Elizabeth D.
El cliente no dejó un comentario.Ken F.
Service was quick and effective. Very easy to reserve online, easy pickup, love the after hours drop-off! Simple, efficient and affordable.SHIRLEY C.
El cliente no dejó un comentario.Guilherme F.
I was upset because when I went to the Uhaul web site, it gave me this location as the closest one to my zip code. However, I found out that there was a location 2 miles closer to my home and did not even get listed on the website. That location was on Dixie Highway.Joseph M.
El cliente no dejó un comentario.Heshan R.
Your Internet site is terrible It took me a half an hour to rent the van , then it was impossible Pre-check inKen F.
El cliente no dejó un comentario.Rebecca F.
El cliente no dejó un comentario.Briana K.
El cliente no dejó un comentario.Briana K.
El cliente no dejó un comentario.LUIS D.
El cliente no dejó un comentario.florence F.
El cliente no dejó un comentario.Susan M.
Excellent experience!Jeffrey H.
NOTHING, EVERYTHING WAS EXCELLENT. PAKMAIL STAFF WENT BEYOND ANYTHING I EXPECTED. PERFECT, AND I DON'T SAY THAT VERY OFTEN. BECAUSE IT DOES NOT HAPPEN VERY OFTEN IN FLORIDA!!wayne D.
El cliente no dejó un comentario.Evan P.
Great service was delivered!Elizabeth D.
Truck mechanically was in rough shape. This made me uneasy driving it on highway. The tank was half way full which made me worried will I make it to my new location. Trucks should be all the way filled not to put moving party into situation of needing to fill it up in the middle of the move.WILLIAM F.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.Patricia I.
I have always been more than satisfied with the high level of service I have received at this location. I order the U-haul in need, go to this neighborhood location to pick it up and return it with no delay what so ever. The bilingual language abilities of both English & Spanish is also a wonderful asset. Keep up the great work and I will continue to preserve your presence in our community.R Jennings M.
El cliente no dejó un comentario.Candice R.
Nothing needs to be done!!ELIZABETH D.
Back the trucks in so it's easier for the customer to pull out of the tight parking lot. Help the customer out to the truck with the pads/dollies. If someone reserves a dozen pads, don't try to trick them into taking 6.JONATHAN M.
El cliente no dejó un comentario.randy B.
Both guys was very helpfulEULA M.
Make sure the initial person listens to your location and trieds to has a truck delivered closer to the customers locatio.BONNIE W.