Then charged me $21 for a dolly I had already paid for.ANDREW B.
Customer Reviews for Pak And Print Plus
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Had to do online which took a while to get all settings changed so it could access my location. Need to make it easier.TIMOTHY S.
The dolly was missing a pig tail for the lights, the agent assisting us provided a new one. During use the S hook for the chain broke thus forcing us to not use the chain on one side.Brian D.
El cliente no dejó un comentario.mitch P.
The gentleman that I rented the vehicle from was absolutely awful. He complained the whole time about doing my order and didn't even know how to use the computer to set up the rental. At one point, I almost asked him if he wanted me to set the rental up on the computer for him as I could have done it quicker and more efficiently than him. It took 45 minutes to book the rental and there was absolutely no one in the store. He got my order completely wrong. I asked him if I could get a one way to Mooresville and he said sure. "Set it up" so I thought and even charged me for the miles I would be driving it like a one-way would. Then I leave and realize after I was an hour out that he set the drop off location to be in Commerce Georgia, not Mooresville. I spoke to customer service on the way to Mooreville NC and they informed me that all I could do was dispute the charge once I see it. So I am in the middle of disputing the extra charge I got from the Mooresville location I dropped it off at. Absolutely abysmal display of customer service. Very disappointed in the whole interaction and will probably not use Uhaul again.RICHARD G.
El cliente no dejó un comentario.steve N.
El cliente no dejó un comentario.RHONDA G.
Was in a good location with easy access. Thought about renting a truck but they didn't have one so I found another truck to use instead. But everything worked out great!JACOB S.
El cliente no dejó un comentario.PATRICIA W.
El cliente no dejó un comentario.Naim A.
Larger uhaul signage.RUTH L.
When dropping off the truck in Georgia the man was 75 years old and couldn't even lift trailer off luckily my son was there or it would have been a problem its not my sons job to do that yall need to hire younger people for the heavy stuff in my opinion!sHONDA P.
When returning the equipment older gentleman was very agitated and seemed bothered and not helpful at all.CHRISTOPHER S.
Nice place to rentVESEY W.
El cliente no dejó un comentario.DENNIS D.
The gentleman working at pickup location had no training on uhauls system. It was obvious he was trying his best to fix problems or find someone who could, but he did not know how to use the system.DAVID S.
Improve conflict resolution on issues that arise with Uhaul Helpers. BigOnesMoving and Janitorial Company should not be affiliated with the Uhaul brand. I will never book contracted help through Uhaul again. The MovingHelp hired to unload at my location in Commerce, GA not only no-show or call, but abandoned the job altogether. I incurred additional fees for my rental because of unprofessionalism. I was sorely disappointed with Uhaul!!!Kischa R.
Find another location for service. Needs to have a better wifi connection very slow and have employees that knows how to check you in if you have a rental at this location 208 Homer Rd Commerce, Ga 30529CHARLES C.
El cliente no dejó un comentario.MARVIN S.
El cliente no dejó un comentario.Chad H.
El cliente no dejó un comentario.Katherine B.
There was a bent brace on the trailer and a very slack tire!! I'm not blaming anyone for this but both need to be corrected!! I made note of both!! The location did everything I ask of them!!! The tire was my main concern and I kept it monitored and aired up!!STEVEN M.
El cliente no dejó un comentario.Allan A.
The U Haul rental software seems to be a little difficult for those renting the trailers to use and it is definitely not easy for those of us who are not good with computers.MICHAEL S.
El cliente no dejó un comentario.Amanda S.
Inspect equipment before it is scheduled for rental. Trailer I originally reserved had a flat tire, pigtail was missing and could not not connect lights and brake fluid was low. I was originally told I could take it, add air & not worry about brake fluid, even though I was traveling across country. The employee finally was able to transfer my rental to another trailer which was in better condition. When I initially called to make the reservation, I was told it would not work for my vehicle ( the one I was using to tow and the one being towed) even though I knew both would work. The employees there had a hard time with the computer system and it took several calls by me to finally make the reservation.GERALD Z.
When I dropped the trailer off, I went inside, gave the salesperson my name and she never asked another question. Once she had entered the information, she told me I would receive an email receipt. Imagine my disbelief when I received the email and saw I was charged almost $30 more! I called the drop off location to question the charge and I was told to call the Uhaul 800 number because she didn't know what the additional cost was for. Again, my debit card was charged and I wasn't notified of the charges prior to the transaction being processed.Denise S.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Gary G.
El cliente no dejó un comentario.Thong T.
El cliente no dejó un comentario.LENDELL C.
Uhaul should really consider pro rating rentals. Picked truck up 33 minutes before reserved time charged for a hole day. Extra charge we were not expecting.Karen W.
El cliente no dejó un comentario.DESMOND H.
El cliente no dejó un comentario.Kristi O.
El cliente no dejó un comentario.HORACE S.