There was only one guy and know one in office And a person waiting . Had to go outside to Find someone . I un hooked trailer . He was on phone I've always had great customer service with U-Haul so I marked it up as maybe someone didn't show up for work . GraciasTHOMAS P.
Customer Reviews for Pacos Paints & Two Helpers
(Distribuidor de U-Haul del vecindario)
Columbia, MD 21045
(located off 108 @ 9050 Red Branch Rd Office located behind the building)
Services at this Location:
- Lun. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 9 a. m. - 1 p. m.
- 4/14/2021: 8:00 a. m. - 1:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Robin M.
El cliente no dejó un comentario.TOMASZ B.
The represented at this location was rude.David C.
Just a heads up if you rental is a couple hours late the day of returning they will charge you for an entire day.Andrew F.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.SAW T.
Add on charges that you did not want or agree to. Had to wait 30 minutes for service.Robert W.
El cliente no dejó un comentario.Mary B.
Staff was very nicekevin S.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Jefffrey S.
El cliente no dejó un comentario.Salvador G.
Staff was efficient and professional. I was on my way with the trailer in no time.Michael Y.
El cliente no dejó un comentario.Joshua B.
El cliente no dejó un comentario.Jan V.
El cliente no dejó un comentario.Cynthia O.
El cliente no dejó un comentario.Joo C.
El cliente no dejó un comentario.Rashid A.
El cliente no dejó un comentario.dave C.
El cliente no dejó un comentario.Anand G.
El cliente no dejó un comentario.Peter K.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.Reilly G.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.KARENA B.
El cliente no dejó un comentario.Michelle D.
can not say anything all is good.Dennis R.
Had at the location did not have to waitStephen J.
The attendant at Paco's Paint was outstanding.JAMES S.
Carlos was very helpful with the rental process. I would highly recommend Paco's Paints and Two Men Helpers for your next rental.Joseph J.
El cliente no dejó un comentario.Raul B.
Better customer service.MAX E.
El cliente no dejó un comentario.ROBERT D.
What I like the most is sale man knew what to do. Double check over the equipment. Make sure the equipment was in good working order and answer any of the questions I had . When I need to use any of equipment. I am going back to the same Place. thanksTHOMAS G.
Always very easy and fastSteven O.
Have rented 3 times. Everything is always ready on time. Good inventory And a great location easy to get in and out of especially for the larger trucks. Moving is always stressful but the service here is one less thing to worry about.DONNA M.
El cliente no dejó un comentario.Kenneth F.
I saw nothing you needed to do differentlyEARL H.
All worked well. Thanks!Craig C.
El cliente no dejó un comentario.RICHARD D.
Fast Great Friendly ServiceRaffaele M.
Guys were great; process was quick and easy, and the truck was fully fueled, clean and ready to go!ROBERT C.
El cliente no dejó un comentario.TONY S.
El cliente no dejó un comentario.CARRINGTON S.
El cliente no dejó un comentario.William W.
I registered online before picking up a trailer. Once there, I called and asked if I had to come in. They said yes, even though I did it on line. I was frustrated and upon entering the facility, the person that checked me in had is mask underneath his chin. He was the person that I spoke to on the phone and checked me in. Nonetheless, he gave me a receipt and I didn't have to sign it. Why was I told to come in to sign contract even though I told him that I completed everything on line. I kept my posse and left unclear why I needed to come in during a pandemic and interact with a person that was not wearing his mask .Raymond M.
El cliente no dejó un comentario.uche A.
Roberto was awesome. It was a seemless process. Thanks and I would use again if I need to and recommend to a friend as well!stacie F.
El cliente no dejó un comentario.RANDALL T.
Office not well marked.TERRI B.
El cliente no dejó un comentario.AUSTIN B.
El cliente no dejó un comentario.FRANK P.
Location was convenient and available of trucks was good. However, the service from the stuff was slightly disappointing. Representative wasn't very friendly nor seemed to be wanting to be bothered. Inside the truck wasn't very clean nor it didn't seem well maintained. Despite the convenient location, I probably won't return.Jeffrey F.
El cliente no dejó un comentario.AYSHA J.
El cliente no dejó un comentario.Kassandra F.
El cliente no dejó un comentario.Douglas H.
Had great service!WILLIAM L.
El cliente no dejó un comentario.Joseph Y.
El cliente no dejó un comentario.Robert V.
Great customer service!VICTOR K.
We did virtual pick-up, the location then called several hours later to see if we wanted to cancel, they didn't know we picked up the truck. Had to give credit information again. Have since received several receipts, none of which match. I have no idea how much we'll be charged.David B.
El cliente no dejó un comentario.Naser S.
El cliente no dejó un comentario.Jay H.
Carlos and Robert are the best! Always helpful and courteous. Thanks guys!Diana K.
El cliente no dejó un comentario.Joseph S.
Quick out and quick back in.Steven W.
El cliente no dejó un comentario.Nathan H.
El cliente no dejó un comentario.Lael S.
El cliente no dejó un comentario.Edward C.
El cliente no dejó un comentario.Edward C.
El cliente no dejó un comentario.Teresa G.
El cliente no dejó un comentario.Edward C.
El cliente no dejó un comentario.David H.
Overall the experience of renting a truck through Pacos Paint was very good. The trucks on the lot all looked clean and the one we got drove very smoothly. If I ever need to rent another truck, I would probably go a little out of my way to rent from Pacos Paint again because I would feel confident that the truck will be there and will be reliable..John P.
The whole process was easy and fast. It helps to preorder on line and then check in. When I arrived, I got set up with the trailer and we did the test. I was going to end up returning after hours so the process was explained. I figured out the online check in on return when I brought the trailer back so make sure to do that if you do after hours returns!Aramis C.
El cliente no dejó un comentario.Adrienne G.
El cliente no dejó un comentario.Esmaeil H.
El cliente no dejó un comentario.TERRY S.
The transmission was slipping in the truck. It was scaryTonya J.
The two helpers were excellent and The overhaul service goodJACQUELINE M.
El cliente no dejó un comentario.ANGEL O.
El cliente no dejó un comentario.DANIEL L.
Picking up truck via mobile-only quickly, and staying outside was not possible as hoped for. The site did not have a key setup in outside lockbox. The site said the completed order did not come in to them from the outside. So I had to go inside, and I had to wait in line. Also, the mobile app made me upload my drivers license image twice. The pickup part of the process was a disappointment.Francis H.
El cliente no dejó un comentario.Sherri D.
El cliente no dejó un comentario.Kristine R.
Awesome experience renting this trailer. I will rent from him againJohn P.
El cliente no dejó un comentario.lisa S.
Carlos is a professional. Everything was as it should be. I wish that all U-Haul stores were run as well as his.michel S.
El cliente no dejó un comentario.Janeen S.
El cliente no dejó un comentario.Tracey F.
Easy to work with. Get you in and out with your rental quickly.Theodore E.
The service is great, and I highly recommend this location to do business with. The staff are all very helpful and great to work with.Matthew M.
El cliente no dejó un comentario.Daniel W.
Rented there many times and they get me in, and on my way!jeff C.
El cliente no dejó un comentario.Elizabeth K.
Cleaned the steering wheel/high touch areas and everything came off BLACK. Equipment is maintained well, but during a pandemic, expected It to be wiped and cleaned after each use. Did not have contactless like other locations, so waiting in line with a bunch of people was inefficient. All employees were very kind and helpful, though.Jasmine G.
The only downside was that we had to pay out more than expected on gas. The truck was a gas-guzzler. We were thinking something might have been wrong with it for that reason.Andrea R.
El cliente no dejó un comentario.Shawn C.
Additional Services at this Location
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