Customer Reviews for Pacos Paints & Two Helpers
(U-Haul Neighborhood Dealer)

5,212 reviews

9050 Red Branch Rd #D   Columbia, MD 21045
(located off 108 @ 9050 Red Branch Rd Office located behind the building, Rental Office located behind the building)

(301) 854-0984

Office Hours

  • Mon-Tue: 8 am–6 pm
  • Wed: 9 am–6 pm
  • Thur-Sat: 8 am–6 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/30/2024: 7:00 am - 5:00 pm
  • 3/31/2024: 8:00 am - 1:00 pm
  • 4/8/2024: 9:00 am - 6:00 pm
  • 5/6/2024: 8:00 am - 1:00 pm

Services at this Location:

Contact Us

(301) 854-0984

9050 Red Branch Rd #D
Columbia, MD 21045
(located off 108 @ 9050 Red Branch Rd Office located behind the building, Rental Office located behind the building)

Services at this Location:

Office Hours

  • Mon-Tue: 8 am–6 pm
  • Wed: 9 am–6 pm
  • Thur-Sat: 8 am–6 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/30/2024: 7:00 am - 5:00 pm
  • 3/31/2024: 8:00 am - 1:00 pm
  • 4/8/2024: 9:00 am - 6:00 pm
  • 5/6/2024: 8:00 am - 1:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Victor Vilece 
Rating:
5.0

Very simple process. The staff was understanding of a quick change of plans due to weather. Check out and return processes were seamless.

Fajr Ahmad Muhammad 
Rating:
5.0

I have been renting from Pao's for a number of years. They guys are always great at getting me checked in and hooked up.

Brian Trainer 
Rating:
5.0

Had no issues with anything while picking up trailer so no complaints.

Robert Swanson 
Rating:
5.0

Very understanding. I will use them again

Brandon Wright 
Rating:
5.0

Roberto provided excellent customer service

Bradley Stovall 
Rating:
3.0

Customer did not leave a comment.

Lorrie Snyder 
Rating:
5.0

Customer did not leave a comment.

Bryan Teague 
Rating:
5.0

Outstanding service in every respect. Thanks very much. Most highly recommended provider.

Christopher Wright 
Rating:
5.0

Customer did not leave a comment.

Christopher Valenze 
Rating:
5.0

Excellent new vehicle with outstanding features. Highly recommended provide.

Christopher Wright 
Rating:
5.0

Maybe be open on Sunday

Jonathan Feliciano 
Rating:
4.0

Fix side door to close without pushing it so hard.

abigail toledo 
Rating:
3.0

The truck smelled like cigarette smoke. The $25 cleaning fee should be disclosed upfront, not at the end. These combined make it very unlikely that I will rent front U-Haul again.

Shannon Mulcahy 
Rating:
5.0

Customer did not leave a comment.

Edward Cochran 
Rating:
3.0

The Uhaul employees did not assist me in ensuring that my car was properly loaded onto the tow dolly, as previous Uhaul employees have done. I would say that the employees at this location did an adequate job, but not an exceptional one.

Jason Kramer 
Rating:
3.0

Customer did not leave a comment.

John Sung 
Rating:
5.0

Customer did not leave a comment.

Cesar Escabi 
Rating:
5.0

Customer did not leave a comment.

Patricia Mines 
Rating:
5.0

All good!

CHRISTINA MARCINEK 
Rating:
5.0

Customer did not leave a comment.

emmanuel Dahn 
Rating:
2.0

Rented a pickup truck on 24 Feb to pick up a couch and take it to my home. Total of 15 miles and 70 mins. Was told the total would be $43 and opted for the email invoice. When received the invoice there was a $25 cleaning fee added for a total of $68. Total nonsense. I’m disputing with my credit card company now. Not a happy customer and a multiple U-Haul renter over the years.

Christopher Kenyon 
Rating:
2.0

Staff was angry that I used the Uhaul App to check in rather than enter the store. They didn't want to assist me in decoupling the trailer even though I had paid for the service. I ended up with a damaged bumper cover.

Joseph Herget Jr 
Rating:
5.0

Customer did not leave a comment.

Steven Mcalpine 
Rating:
5.0

Customer did not leave a comment.

RICHARD DEAN 
Rating:
5.0

Customer did not leave a comment.

Clifford White 
Rating:
5.0

Customer did not leave a comment.

Ted Priest 
Rating:
5.0

This U haul dealer is close to my home. The manager is Always pleasant and efficient. And the price is fair! Couldn't ask for more.

Earl Hyman 
Rating:
5.0

Customer did not leave a comment.

Michael Moore 
Rating:
5.0

Always professional and friendly. Organized and always processed quickly.

Paulette Lundy 
Rating:
5.0

Very easy, great staff.

Robert McCall 
Rating:
5.0

Everything was great!

Barbara Schwegler 
Rating:
5.0

Customer did not leave a comment.

JAIME CENTENO 
Rating:
5.0

Incredible customer service and the equipment worked flawlessly.

Glenn Conklin 
Rating:
4.0

Customer did not leave a comment.

Matthew Gervasio 
Rating:
4.0

Customer did not leave a comment.

Asif Noor 
Rating:
5.0

Customer did not leave a comment.

Brenda Hairston Bowles 
Rating:
5.0

The two gentlemen were awesome, polite, professional and helpful. Now being a single mom, they put everything where I neatly quickly. Thank you!

Yolanda Morgan-Mobley 
Rating:
5.0

I originally rented at a location closer to me. UHAUL switched locations on me so I had to drive more miles than I would have with the original location. That is my only complaint. This location is very well run and very efficient.

ANDREAS RICKERT 
Rating:
5.0

Customer did not leave a comment.

Edward Cochran 
Rating:
5.0

My truck seemed New - drove like a Mercedes. Unexpected for a neighborhood service. Never any issues with the staff either. That's Always a good thing.

Earl Hyman 
Rating:
5.0

Customer did not leave a comment.

Andrea Mannarelli 
Rating:
5.0

Carlos Zuniga very helpful.

FREDRICK MARTIN 
Rating:
5.0

Customer did not leave a comment.

Alan Curry 
Rating:
5.0

Nice competent staff !

Joerg Herzberg 
Rating:
5.0

We love pacos! I had to use them a month ago and the whole transaction was easy to go through and everyone was kind! Drop off was amazing and super smooth! The lot is large so it’s easy to get any size truck in & out for convenience.

Chelsea Becker 
Rating:
3.0

Customer did not leave a comment.

Randall Jones 
Rating:
3.0

Unexpected charges. Upset about that.

Nia Burley 
Rating:
4.0

The employees, check in/out process, and cleanliness of this location has made it my preferred location to rent from. However, the condition of the trailer I received this time was frankly embarrassing. The interior was filled with trash including packing materials, nitrile gloves, dirt, broken fake pearl necklace, and a lot of broken glass. The trailer itself also had issues including a non-functional brake light, a broken side marker light, and a crack in the front corner that allows weather into the trailer. I will continue to rent from them in the future, but I'd highly recommend that this particular trailer be taken out of rotation and that the interior condition of the trailer be checked before renting it out again.

Patrick Brainard 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Baliey 
Rating:
5.0

They are awesome at this location. Second time I’ve used them and never any problems. Always courteous.

Regina Casazza 
Rating:
5.0

Customer did not leave a comment.

Angela Groomes 
Rating:
2.0

the online check-in with u-haul didn't work either on pickup or drop-off which is frustrating and time wasting on my rental time and my personal time. The location did nothing wrong

DALE APPLEMAN 
Rating:
5.0

Customer did not leave a comment.

Deborah Carroll 
Rating:
1.0

I rented at this location once before and I don't remember any issues. This time there were a host of issues: 1. Customer service rep was abrasive. 2. Van was filthy dirty in the back - looked like throw up or leaked garbage. 3. Location has a life-sized statute of a black man grinning by the door. I found it to be a racial troupe/stereotype and it was offensive. I will not rent from here again. I took pics and will probably post a negative Google review. I just haven't gotten to it because I just moved. If I could give 0 stars I would do so. I was extremely unhappy.

Rhonda Smith 
Rating:
5.0

Service is outstanding. I've used U-Haul through Pacos Paints multiple times. Always a great experience.

Donald Tsusaki 
Rating:
5.0

Customer did not leave a comment.

Samuel Smyth 
Rating:
5.0

Nice staff member and easy to reserve online.

Andrew Britt 
Rating:
5.0

Customer did not leave a comment.

Linda Glatz 
Rating:
1.0

High prices and poor customer service

Shir Kandahari 
Rating:
5.0

Customer did not leave a comment.

merle green 
Rating:
5.0

Nothing. Yall were perfect!

Timothy Nguyen 
Rating:
5.0

Customer did not leave a comment.

Arthur Boehm 
Rating:
5.0

Customer did not leave a comment.

Edward Cochran 
Rating:
4.0

Customer did not leave a comment.

Daniel Guy 
Rating:
5.0

Customer did not leave a comment.

Gary Milles 
Rating:
3.0

I dropped off at night after hours...I encountered no one; but the process to drop off was very convenient.

James Young 
Rating:
5.0

Customer did not leave a comment.

Stephen Shainline 
Rating:
5.0

Customer did not leave a comment.

Wanda Burns 
Rating:
4.0

Customer did not leave a comment.

Tawana Royal 
Rating:
5.0

Customer did not leave a comment.

Bob Rund 
Rating:
4.0

The Steph was great. They clearly know their equipment and are willing to help to make sure everything works perfectly before you leave the location. Really good experience.

dirk Cairns-Gallimore 
Rating:
5.0

The gentleman at the front desk provided 10/10 service and the gentleman who helped me attach the trailer to my 4Runner also provided me with 10/10 service. I’ve found my new U-Haul location and I’ll be back next time. Thank you, gentlemen!!!!!

Henry Gomez-Sanchez Polo 
Rating:
5.0

All went smooth

DEIVY CASSO 
Rating:
5.0

Staff was very helpful and professional. I would definitely recommend.

Chris Vance 
Rating:
4.0

The staff can be a bit more polite and courteous. Rest everything was good. No complaints.

Kartik Radhakrishnan 
Rating:
5.0

Person was friendly and helpful.

Joi Smith 
Rating:
5.0

Nothing. Great experience.

Mary Belz 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Wright 
Rating:
5.0

You all ready do all

Nyounai NYOUNAI 
Rating:
5.0

Customer did not leave a comment.

Anthony Resch 
Rating:
5.0

Customer did not leave a comment.

stuart fitzgibbon 
Rating:
5.0

Everything was fine.

larry webster 
Rating:
4.0

Customer did not leave a comment.

Walter Cox 
Rating:
5.0

Thanks! Polite and quick.

Charlie Wallace 
Rating:
5.0

Customer did not leave a comment.

Patrick Bonzelet 
Rating:
5.0

Staff polite and extremely helpful

JEFFREY HAMLIN 
Rating:
5.0

The mileage cost was more than expected but everything else worked out

Tyrell Greene 
Rating:
5.0

Customer did not leave a comment.

MATTHEW BECHTA 
Rating:
5.0

Customer did not leave a comment.

Lamar Lockridge 
Rating:
5.0

Customer did not leave a comment.

Marcel Camacho 
Rating:
5.0

Excellent

Trevia Myers 
Rating:
5.0

Truck was not clean. Lot of dirt and trash in trailer.

mary belza 
Rating:
5.0

Get better lighting at your driveway and/or a sign. But you guys are great and I enjoy renting from you.

Guy Copeland 
Rating:
5.0

Quick return and attendant helped park the car carrier. Thank you

Zenon Hnatyshyn 
Rating:
5.0

Customer did not leave a comment.

Julie Parham 
Rating:
3.0

Excellent customer service. Thanks.

Patrick Bonzelet 
Rating:
5.0

Very satisfying!

Jasbir Mongia 
Rating:
5.0

Customer did not leave a comment.

Robert Dobrusin 
Rating:
5.0

Excellent

Trevia Myers 
No reviews have been submitted for this location.

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