Customer Reviews for Pacos Paints & Two Helpers
(U-Haul Neighborhood Dealer)

5,543 comentarios

9221 Rumsey Rd Suite 4   Columbia, MD 21045
(Off Of Red Branch Rd At The End Of Rumsey Rd On The Leftt, Rental Office located At Suite 4)

(301) 854-0984

Horario de oficina

  • Lunes - Viernes:
    8 a. m. - 3 p. m. / 4 p. m. - 6 p. m.
  • Sábado:
    8 a. m. - 6  p. m.
  • Domingo:
    9 a. m. - 1  p. m.
Horario especial
  • 6/15/2025: cerrado

Servicios en esta ubicación:

Contáctanos

(301) 854-0984

9221 Rumsey Rd Suite 4
Columbia, MD 21045
(Off Of Red Branch Rd At The End Of Rumsey Rd On The Leftt, Rental Office located At Suite 4)

Servicios en esta ubicación:

Horario de oficina

  • Lunes - Viernes:
    8 a. m. - 3 p. m. / 4 p. m. - 6 p. m.
  • Sábado:
    8 a. m. - 6  p. m.
  • Domingo:
    9 a. m. - 1  p. m.
Horario especial
  • 6/15/2025: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER P 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M 
Clasificación:
4.0

El cliente no dejó un comentario.

Cicely M 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin N 
Clasificación:
5.0

Excelent customers atención

JAIME C 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M 
Clasificación:
5.0

All my interactions with Roberto and his brother have been excellent! They are helpful, professional, respectful and personal.

MICHAEL P 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRY J 
Clasificación:
5.0

Can’t really comment on drop off cause i just dropped the trailer off after hours.

Kimberly J 
Clasificación:
5.0

Great service and a good selection of trucks at this location.

George M 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G 
Clasificación:
4.0

Truck clean but ran poorly. Seemed old and the check engine light was on.

DONALD R 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald T 
Clasificación:
4.0

Your price advertising is dishonest. This is not this site's practice, this is all U-haul pricing. Your signs say one price, but then you tack on so many additional costs that there is no way to rent the trucks for the price advertised. The sign said $19.95 for a day rental, but my final price was $173. The price per mile is a serious problem because it is difficult to estimate the final cost. This is very dishonest and I will never use U-Haul again.

Mary K 
Clasificación:
5.0

Excellent customer service!

JODI B 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian N 
Clasificación:
4.0

El cliente no dejó un comentario.

Felicity N 
Clasificación:
5.0

El cliente no dejó un comentario.

David C 
Clasificación:
5.0

Simple and professional. Great space for big trucks!

Deborah K 
Clasificación:
5.0

Carlos has been my go to Uhaul guy for many years. Great job. Thank you

cynthia l 
Clasificación:
5.0

Great service. Couldn't ask for anything more. Much appreciated.

JOSEPH B 
Clasificación:
5.0

Very helpful person and great customer service

Nazir R 
Clasificación:
3.0

El cliente no dejó un comentario.

MITCHELL H 
Clasificación:
5.0

Very helpful, friendly and efficient

Bonnielyn E 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B 
Clasificación:
5.0

Would like to know my final total cost BEFORE leaving the lot in case something needs to be clarified.

Brandon D 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFTON K 
Clasificación:
5.0

I use Paco's whenever I need a uhaul rental. They are well stocked and very easy to work with. I always have a good experience renting from them.

Brian S 
Clasificación:
5.0

Keep up the good work!

Hugh P 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S 
Clasificación:
3.0

Pave the storage area

MICHAEL H 
Clasificación:
5.0

Truck had significant handling most like due to steering issues. It had these definitely at 25 mph other driver went 65 down I 95 felt the rear end "going out from under him both loaded less than 1000 lb flat close to the floor, Mentioned it at returnnhooe they fix it before next rental. Btw I have driven these 2-3 times a year this by far the worst handling one.

HANS P 
Clasificación:
5.0

El cliente no dejó un comentario.

Timson B 
Clasificación:
5.0

El cliente no dejó un comentario.

SANG L 
Clasificación:
5.0

El cliente no dejó un comentario.

Joi N 
Clasificación:
5.0

Very good

Adolfo P 
Clasificación:
5.0

Good service

ANDY Z 
Clasificación:
5.0

Professional staff. Love the service i received even when I didn't make a reservation.

OLUWAKEMI A 
Clasificación:
5.0

It may be difficult for a person who is unfamiliar with the area to find the office being in the back of the building. May be have a sign that says Uhal office is in the back.

amelework b 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERY R 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C 
Clasificación:
5.0

Provide an option to deliver the car to the customer's door or wherever they want.

Amirnaser S 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenny D 
Clasificación:
4.0

Place was a little hard to find, but the customer service, including the gentleman that talked me through finding the place, was incredible! The truck was very clean and looked brand new. It was easy to return. Overall great experience, highly recommend!

Genna M 
Clasificación:
3.0

Customer service was a bit underwhelming

SANDRA D 
Clasificación:
5.0

El cliente no dejó un comentario.

DANTE Z 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP P 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN C 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C 
Clasificación:
3.0

A little hard to find. Staff was nice and helpful

Kim B 
Clasificación:
5.0

I appreciate the kindness and helpfulness at this location. I was given a newer vehicle with almost a full tank of gas - which I was thankful for. I was also given two felt blankets free of charge to wrap any furniture in - with a verbal agreement that the two blankets would be dusted off and folded upon returning the rental. I did ask requested. I would definitely use this U-Haul rental facility again! Gracias.

Ellen C 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRI S 
Clasificación:
5.0

Friendly and helpful.

Rachel K 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL H 
Clasificación:
5.0

My experience at this location is consistently great. Paco's is my first choice when I need a rental truck or trailer. I am in and out quickly, and they always have a good selection of equipment on hand.

Brian S 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen C 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent G 
Clasificación:
5.0

Excellent customer service

Charles T 
Clasificación:
5.0

Great business. Everyone is very nice and helpful

Peter s 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C 
Clasificación:
1.0

Earlier today, I returned my U-Haul truck and asked the employee at the drop-off location if there was anything I needed to do before leaving. I confirmed twice with him, and both times he assured me that there was nothing else required. However, I was later charged a $25 cleaning fee without my authorization. I reached out to your store to address this issue and spoke with Monstala, who transferred me to another employee (an African-American gentleman) without providing his name. During our conversation, he acknowledged that it was his fault for not informing me about the cleaning fee, and he instructed me to contact you regarding the matter. I found the entire customer service experience to be unprofessional and frustrating. Both Monstala and the other employee's responses were less than satisfactory, and I was left feeling that my concerns were not handled appropriately. I would also like to note that the conversation was recorded for reference.

Joseph K 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K 
Clasificación:
5.0

You had no trailers available on website - BUT his yard was full of them

ROBERT D 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C 
Clasificación:
4.0

Customer service was good, but the truck was very old and made a lot of engine noise.

Mashel W 
Clasificación:
2.0

the gas gauge was stuck so i ended up filling the tank . i only used a 1/4 tank . I called several times , spoke with the owners brother several times . i was told it would get straightened out that was a month ago . i have used this location before so i'm surprised they would treat a customer so poorly . i will be using others from now on .

MICHAEL F 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELYN V 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL K 
Clasificación:
5.0

This location was very helpful and had a good fleet, will look to use this location for rentals again in the future.

Zack K 
Clasificación:
4.0

El cliente no dejó un comentario.

Dacia A 
Clasificación:
5.0

El cliente no dejó un comentario.

Halsey P 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C 
Clasificación:
5.0

None…Pacos is Awesome…great customer service and serves our community well!!

TERENCE C 
Clasificación:
5.0

The people at the office kept us on hold over 29 minutes and the location is a little hard to find.!it was convenient for where we were staying

DARIN A 
Clasificación:
5.0

Pacos is always a great place to pick up a uhaul.

ATTILIO C 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L 
Clasificación:
5.0

Good customer service,

John K 
Clasificación:
5.0

Great customer service front desk excellent service recommend 100%

Walter R 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin R 
Clasificación:
5.0

Set up registration online on Presidents Day holiday for next day pickup. Could not of been easier, check in and check out fast with no issues.

DANIEL B 
Clasificación:
5.0

The two people that I dealt with were both extremely helpful and friendly, will definitely recommend and return again as I need equipment. Very happy with my experience.

matthew c 
Clasificación:
5.0

This was my 2nd time renting from this location. Good experience. Good equipment. Helpful staff. I'll definitely use them again.

BRYAN F 
Clasificación:
5.0

Associate very good

Adolfo P 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerhard V 
Clasificación:
4.0

Please be on time for bussiness.

NAM S 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICE D 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B 
Clasificación:
5.0

Easy and helpful process

Randy H 
Clasificación:
5.0

Wonderful experience. Great service! Thank you

Catherine F 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT T 
Clasificación:
4.0

Location for pick up and drop off.

JAE B 
Clasificación:
4.0

El cliente no dejó un comentario.

MUNEER A 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel D 
Clasificación:
4.0

El cliente no dejó un comentario.

WENIFRED T 
Clasificación:
5.0

Trailer was ready, quick hookup, knowledgeable staff was helpful. I'll be going back.

DAVID M 
Clasificación:
5.0

Keep doing what you're doing. You're doing a good job.

Curtis W 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK J 
No se han enviado comentarios para esta ubicación.
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