Not happy booked my truck a month ahead of time First location gave my truck away. Then had to go to 2 different locations. 35 miles away
David D.
Customer Reviews for Pacos Paints & Two Helpers
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The trucks brakes were metal on metal and the steering was shot. We reported it to the employees. The key was left in the wrong box, however, the Customer Service number was able to help. The employees at this location were helpful. Truck was bad
Michele W.Very friendly, very professional, very accommodating. I would use them again for sure and recommend them to anyone looking for a truck
Jennifer S.Great customer service. The trailer was exactly what we needed. Easy pick up and drop off. I highly recommend this location for your uHaul needs.
Lori D.Trailer had a little dirt (very little) and one running light did not work. Not an issue for my use and experience but …
doug H.I try not to rent from no other place besides this one excellent customer service.
Natasha L.The guy helping with trailer hookup was very rude.
Marvin C.Great customer service with manager. Wonderful communication and helpful attitude.
Brian K.Pacos Paint/ Uhaul is a family business, minority and community oriented. The values of this company are base on trust, beliefs and help oriented and equality, no matter of your gender, race, religion, or sexual orientation. One of the many goals of these guys is helping each other and helping those who most need it. I havent seen this company discriminate under any circumstances, if you go and know them, you'll see what I'm talking about it. Not right to make comments without a fundamental issue, mainly when at the end you leave a promissory note for $600.00.(it's under the customer contract for evryone to see).They try to accommodate to the customer like they did with me, until an extent of course, to anybody. They have been a dealer for Uhaul over 15 years and one of the top 100 nationwide.
JOSE R.Pacos is a great place to drop off (or pick up I guess) because they have a huge parking lot in the back and it's easy to navigate. Although I did not interact with them this time (after hours drop off), I have in the past and talked to them in the phone this time and they are excellent.
James L.I just read a wrong review about Pacos Paint and their personal. This guys are not racist at all, they are great with everyone and never push you to do anything, instead they will advice you and find what works better for you. If you have a history of delinquency on past rentals, sure that they will need to do what is necessary to ensure their rental. Me, my friends and family, we been renting from them for the past 10 years and never an issue. Don't make wrong statements on this days, very delicate. Blessings and thank you Pacos Paints for you great work.
john C.More men power in order to safe time
weitta J.Customer service to Africa Americans . I was profiled and over charged just because he said he ain't know me and he through Because I was black I would run away with equipment. Not all black people steal I was so uncomfortable with the service the whole time . I have never been that badly judged and forced to get something I ain't want to. Never will recommend this place to someone else I know
edwin R.Nothing for now. The Service is Extremely Excellent
Paul J.Always great service the people treat you very good
GERALD M.Robert was great! He was always kind and professional, and the truck I rented was VERY nice!!!!
STEPHANIE H.Pacos Paints & Two Helpers is my go-to place for Uhaul rentals. Have used them for years and will continue doing so. Always a pleasure doing business.
Wes N.Change your website - their opening time is 8 am not 7 am
Zelenka T.Excellent customer service as usual, the staff were understanding when I was running late.
Morgan K.Very friendly and helpful! Truck is very clean! Much better then the TownCenter UHaul!!! I wish the inventory is bigger! Love to do business with these guys!
TUNGSHENGT W.Clean, reliable, great customer service as always. This guys always going beyond the line to deliver to you the best. Thank you Pacos.
JOSE R.Trucks are very old, cannot close the door. Backside was dirty.
IVAN B.This location worked hard to provide a truck after all their large trucks were vandalized the night before. Well done!
Dennis B.Very nice people at this shop, they got me and others set up and on our way quickly.
edward G.Everything is good normal I liked the booking system
TEMOR S.The staff is extremely friendly, knowledgeable and professional. *****
Paul J.Pacos was so easy to work with and so kind! Absolutely recommend!
Enma H.Would not recommend the movers. They took 6hr to fill the 1st load on my truck. Itt cost me $635.00 and the moved nothing to my house. They were there fron 9:30am til 3pm and again nothing got moved to my house cause I let them go. Another 2hrs would have been a full work day. It should not take more than 2 to 2.5hrs to load a truck. The truly milked their time and wasted my money.
KIZZY M.Rental and return was very quick, simple, and easy. In-person experience was much better than the mobil phone unattended procedure. Rental pick-up truck was in good condition and well maintained.
FRANCIS B.Service has always been great!
WARREN W.Nada
Ernest J.Truck tire was 20 psi below spec. Discovered it has a leak next morning. Vehicle not well maintained. "Road Service" had to come to my driveway. Replaced valve stem without TPMS. Had to drive without use of TPMS or use of dash display. A condition that would have failed state inspection.
FRANCIS B.We would definitely recommend this U-Haul location to anyone in the Columbia / Ellicott City area. Easy to get to (near Howard High School) with lots of parking and plenty of moving supplies. The U-Haul team at Paco's Paints is prompt and very professional. Our clean truck was ready for us, on time, and we were able to complete our moving project without hassle or worry.
Russell N.U-Haul claims that if you check-in on line you won't have to wait in line. That didn't happen. I had to wait inline for 15 minutes to get the trailer. Other than that everything was great.
Sharon S.keep up with the good job doing good .
DENNIS R.Paco is the best
DanyEudes A.This was a great experience overall! The van was ready when I requested and the staff were very professional and efficient. Both pickup and drop off were a breeze. I hope I won't be moving again for awhile, but when I do I wouldn't hesitate to use this location.
Alex V.Update online experience so that if you choose pick up via online, it actually works. I had to go inside and finish the pickup.
Annette T.no issues.
craig D.Everything is good the way it is but can we get a copy of the receipt texted or emailed to us?
Owen S.Everything was perfect
Michael D.Quick and easy rental. Thank you
Chris R.Awesome experience 👏
Laura D.Staff is always great here. Well run.
Mike A.Nothing. The guys were awesome and easy to work with
Richard W.