Comentarios de los clientes para Pacos Paints & Two Helpers

The transmission was slipping in the truck. It was scary

The two helpers were excellent and The overhaul service good

Picking up truck via mobile-only quickly, and staying outside was not possible as hoped for. The site did not have a key setup in outside lockbox. The site said the completed order did not come in to them from the outside. So I had to go inside, and I had to wait in line. Also, the mobile app made me upload my drivers license image twice. The pickup part of the process was a disappointment.

Awesome experience renting this trailer. I will rent from him again

Carlos is a professional. Everything was as it should be. I wish that all U-Haul stores were run as well as his.

Easy to work with. Get you in and out with your rental quickly.

The service is great, and I highly recommend this location to do business with. The staff are all very helpful and great to work with.

Rented there many times and they get me in, and on my way!

Cleaned the steering wheel/high touch areas and everything came off BLACK. Equipment is maintained well, but during a pandemic, expected It to be wiped and cleaned after each use. Did not have contactless like other locations, so waiting in line with a bunch of people was inefficient. All employees were very kind and helpful, though.

The only downside was that we had to pay out more than expected on gas. The truck was a gas-guzzler. We were thinking something might have been wrong with it for that reason.

I was in and out in few minutes. The service was great and equipment was clean and the staffs helped to put the trailer on the hitch. They also showed me how to detach, in case I arrive off hours. Awesome.

This location was the best. The gentleman who owns the place was extremely helpful and very polite. Overall wonderful experience.

The truck was not cleaned at all still had trash and sticky stuff all over everything. Disgusting!!! Especially during Covid just not safe at all. Was very frustrating

Van was new, clean and service was quick.

Give customers a heads up if there are engine alerts. The engine light was on in the truck I rented. When I notified the staff person upon returning the truck, he said, "I know". Not sure you should send out trucks that need servicing. Otherwise, an excellent experience. I've used this location several times and will use them again. Excellent, polite customer service.

keep up good work. and keep smiling..

Battery was low on the truck--had to be jump started after being left off with flashers on for less than 15 minutes.

The attendant was not very concerned that the trailer was returned well beyond the time I was told and 20 minutes after my pickup time. This was compounded by the fact that my pickup time was 4 hours later than requested and 20 miles from the location I requested. Very disappointed...I had to change my entire travel plans across the country!

Initially tried to rent from a location in Brooklyn Park. It was a short notice to rent, to be fair. I was renting a 15 foot truck. after arriving to the Brooklyn Park location, they told me they didn't have my truck. Friendly guys but still a let down. The dispatcher on the phone sent me to Paco's Paint and they were AWESOME! They were friendly and had everything I needed + more. I'll be needing to rent another truck soon and I will 100% rent from Paco's Paint.

Excellent experience!

Really easy drop off!

Picking up the vehicle via the app was an easy, streamlined process. The team at this location are friendly and helpful.

Very Professional considering the treatment I received from another location.

Pull trucks out before the customer arrives, so they don't have to navigate three rows of trucks parked too close together just to get out. Don't greet customers with "You got to be fucking kidding me!" Address warning lights showing Tow Hook, ABS, and Airbags alarms. Repair broken railings before re-renting.

Lower the price :)

They are very helpful and professional. I have worked with them several times and have always been super pleased. Would highly recommend!

I scheduled a pick up at a location close to where we were, and it was moved 24 hours before pick-up, and no blankets were available. but I booked them and there was a pile right inside the door. But those were for someone else, even though I booked the appointment 3 1/2 weeks in advance. Lousy all the way around. Would make a recommendation to avoid UHAUL altogether and use anyone else. No apologies either.

The customer service was great. The process was simple and efficient. I don't have any comments on how or where to improve.

Very helpful

The staff is friendly and welcoming. This location has a limited donation option available that came in very handy for me. I think that is a nice feature .The prices are extremely reasonable and no hidden fees. I highly recommend.

Best location I've ever rented from!

The ramp had execsive wood debrie

Very smooth rentall, quick pickup ptocess, trailer performed well, easy drop off.

I had a BAD experience with your scheduling system. The person I talked to originally entered my order info incorrectly. Someone called me from UHaul asking about my order and her system didn't match what I saw in my online account. That was VERY FRUSTRATING. Thankfully, Carlos at the location I picked up my trailer from, was able to get everything right.

I'm very happy with the excellent service that I received.

Very hectic in the morning when not able to use the app for self checkout, but staff was great!

Overall great experience!!

Fast, efficient and friendly

My experience was a positive one. Great customer service. Thank you

I couldn't find the site online for returning the equipment so I had to call. When I signed in it had no record of me.

Positive customer service

great team and very nice

Great app and pickup/ return was a easy. However The vehicle had several damages on it especially front bumper and front turn signal. Scratches On paint are to be expected but roof had minor damage too. This stuff should be already documented since some novice Renter would miss it and then be in trouble on return. I took pictures and it was ok.Please document pictures on rental and it won't be a problem in return... Otherwise a clean vehicle, good engine and great AC. No problems driving it. Well maintained and good brakes. Loved the app and the rental was otherwise a great experience. I Will rent again from U-Haul using the app. Better than dealing with in-person customer service. The app is a Good innovation from U-Haul. Keep it up.

Pros... Thanks

Nothing. This is my 4th or 5th experience renting equipment from Paco's and they are superb every single time! Customer service far exceeds your expectations! I have referred every person I know and don't know to use Paco's for any of their U-Haul needs. They are top shelf-no dust. Renting from Paco's is, in the words of Lionel Ritchie, Easy Like Sunday Morning.

Very convenient location. Equipment is organized. Easy to pickup and dropoff. If you need to rent a U-Haul, this is the place to go.

The truck was not available at my scheduled time and it was in poor condition. I did not feel safe driving the vehicle, nor did I feel the rental was worth the money I paid for it.