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CHRISTOPHER P
Customer Reviews for Pacos Paints & Two Helpers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excelent customers atención
JAIME CAll my interactions with Roberto and his brother have been excellent! They are helpful, professional, respectful and personal.
MICHAEL PCan’t really comment on drop off cause i just dropped the trailer off after hours.
Kimberly JGreat service and a good selection of trucks at this location.
George MTruck clean but ran poorly. Seemed old and the check engine light was on.
DONALD RYour price advertising is dishonest. This is not this site's practice, this is all U-haul pricing. Your signs say one price, but then you tack on so many additional costs that there is no way to rent the trucks for the price advertised. The sign said $19.95 for a day rental, but my final price was $173. The price per mile is a serious problem because it is difficult to estimate the final cost. This is very dishonest and I will never use U-Haul again.
Mary KExcellent customer service!
JODI BSimple and professional. Great space for big trucks!
Deborah KCarlos has been my go to Uhaul guy for many years. Great job. Thank you
cynthia lGreat service. Couldn't ask for anything more. Much appreciated.
JOSEPH BVery helpful person and great customer service
Nazir RVery helpful, friendly and efficient
Bonnielyn EWould like to know my final total cost BEFORE leaving the lot in case something needs to be clarified.
Brandon DI use Paco's whenever I need a uhaul rental. They are well stocked and very easy to work with. I always have a good experience renting from them.
Brian SKeep up the good work!
Hugh PPave the storage area
MICHAEL HTruck had significant handling most like due to steering issues. It had these definitely at 25 mph other driver went 65 down I 95 felt the rear end "going out from under him both loaded less than 1000 lb flat close to the floor, Mentioned it at returnnhooe they fix it before next rental. Btw I have driven these 2-3 times a year this by far the worst handling one.
HANS PVery good
Adolfo PGood service
ANDY ZProfessional staff. Love the service i received even when I didn't make a reservation.
OLUWAKEMI AIt may be difficult for a person who is unfamiliar with the area to find the office being in the back of the building. May be have a sign that says Uhal office is in the back.
amelework bProvide an option to deliver the car to the customer's door or wherever they want.
Amirnaser SPlace was a little hard to find, but the customer service, including the gentleman that talked me through finding the place, was incredible! The truck was very clean and looked brand new. It was easy to return. Overall great experience, highly recommend!
Genna MCustomer service was a bit underwhelming
SANDRA DA little hard to find. Staff was nice and helpful
Kim BI appreciate the kindness and helpfulness at this location. I was given a newer vehicle with almost a full tank of gas - which I was thankful for. I was also given two felt blankets free of charge to wrap any furniture in - with a verbal agreement that the two blankets would be dusted off and folded upon returning the rental. I did ask requested. I would definitely use this U-Haul rental facility again! Gracias.
Ellen CFriendly and helpful.
Rachel KMy experience at this location is consistently great. Paco's is my first choice when I need a rental truck or trailer. I am in and out quickly, and they always have a good selection of equipment on hand.
Brian SExcellent customer service
Charles TGreat business. Everyone is very nice and helpful
Peter sEarlier today, I returned my U-Haul truck and asked the employee at the drop-off location if there was anything I needed to do before leaving. I confirmed twice with him, and both times he assured me that there was nothing else required. However, I was later charged a $25 cleaning fee without my authorization. I reached out to your store to address this issue and spoke with Monstala, who transferred me to another employee (an African-American gentleman) without providing his name. During our conversation, he acknowledged that it was his fault for not informing me about the cleaning fee, and he instructed me to contact you regarding the matter. I found the entire customer service experience to be unprofessional and frustrating. Both Monstala and the other employee's responses were less than satisfactory, and I was left feeling that my concerns were not handled appropriately. I would also like to note that the conversation was recorded for reference.
Joseph KYou had no trailers available on website - BUT his yard was full of them
ROBERT DCustomer service was good, but the truck was very old and made a lot of engine noise.
Mashel Wthe gas gauge was stuck so i ended up filling the tank . i only used a 1/4 tank . I called several times , spoke with the owners brother several times . i was told it would get straightened out that was a month ago . i have used this location before so i'm surprised they would treat a customer so poorly . i will be using others from now on .
MICHAEL FThis location was very helpful and had a good fleet, will look to use this location for rentals again in the future.
Zack KNone…Pacos is Awesome…great customer service and serves our community well!!
TERENCE CThe people at the office kept us on hold over 29 minutes and the location is a little hard to find.!it was convenient for where we were staying
DARIN APacos is always a great place to pick up a uhaul.
ATTILIO CGood customer service,
John KGreat customer service front desk excellent service recommend 100%
Walter RSet up registration online on Presidents Day holiday for next day pickup. Could not of been easier, check in and check out fast with no issues.
DANIEL BThe two people that I dealt with were both extremely helpful and friendly, will definitely recommend and return again as I need equipment. Very happy with my experience.
matthew cThis was my 2nd time renting from this location. Good experience. Good equipment. Helpful staff. I'll definitely use them again.
BRYAN FAssociate very good
Adolfo PPlease be on time for bussiness.
NAM SEasy and helpful process
Randy HWonderful experience. Great service! Thank you
Catherine FLocation for pick up and drop off.
JAE BTrailer was ready, quick hookup, knowledgeable staff was helpful. I'll be going back.
DAVID MKeep doing what you're doing. You're doing a good job.
Curtis W