Customer Reviews for Pacos Paints & Two Helpers
(U-Haul Neighborhood Dealer)

5,192 reviews

9050 Red Branch Rd #D   Columbia, MD 21045
(located off 108 @ 9050 Red Branch Rd Office located behind the building, Rental Office located behind the building)

(301) 854-0984

Office Hours

  • Mon-Tue: 8 am–6 pm
  • Wed: 9 am–6 pm
  • Thur-Sat: 8 am–6 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/16/2024: 7:00 am - 12:00 pm
  • 3/17/2024: Closed

Services at this Location:

Contact Us

(301) 854-0984

9050 Red Branch Rd #D
Columbia, MD 21045
(located off 108 @ 9050 Red Branch Rd Office located behind the building, Rental Office located behind the building)

Services at this Location:

Office Hours

  • Mon-Tue: 8 am–6 pm
  • Wed: 9 am–6 pm
  • Thur-Sat: 8 am–6 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/16/2024: 7:00 am - 12:00 pm
  • 3/17/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

emmanuel D. 
Rating:
2.0

Rented a pickup truck on 24 Feb to pick up a couch and take it to my home. Total of 15 miles and 70 mins. Was told the total would be $43 and opted for the email invoice. When received the invoice there was a $25 cleaning fee added for a total of $68. Total nonsense. I'm disputing with my credit card company now. Not a happy customer and a multiple U-Haul renter over the years.

Christopher K. 
Rating:
2.0

Staff was angry that I used the Uhaul App to check in rather than enter the store. They didn't want to assist me in decoupling the trailer even though I had paid for the service. I ended up with a damaged bumper cover.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Clifford W. 
Rating:
5.0

Customer did not leave a comment.

Ted P. 
Rating:
5.0

This U haul dealer is close to my home. The manager is Always pleasant and efficient. And the price is fair! Couldn't ask for more.

Earl H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Always professional and friendly. Organized and always processed quickly.

Paulette L. 
Rating:
5.0

Very easy, great staff.

Robert M. 
Rating:
5.0

Everything was great!

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

JAIME C. 
Rating:
5.0

Incredible customer service and the equipment worked flawlessly.

Glenn C. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
4.0

Customer did not leave a comment.

Asif N. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

The two gentlemen were awesome, polite, professional and helpful. Now being a single mom, they put everything where I neatly quickly. Thank you!

Yolanda M. 
Rating:
5.0

I originally rented at a location closer to me. UHAUL switched locations on me so I had to drive more miles than I would have with the original location. That is my only complaint. This location is very well run and very efficient.

ANDREAS R. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

My truck seemed New - drove like a Mercedes. Unexpected for a neighborhood service. Never any issues with the staff either. That's Always a good thing.

Earl H. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

Carlos Zuniga very helpful.

FREDRICK M. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Nice competent staff !

Joerg H. 
Rating:
5.0

We love pacos! I had to use them a month ago and the whole transaction was easy to go through and everyone was kind! Drop off was amazing and super smooth! The lot is large so it's easy to get any size truck in & out for convenience.

Chelsea B. 
Rating:
3.0

Customer did not leave a comment.

Randall J. 
Rating:
3.0

Unexpected charges. Upset about that.

Nia B. 
Rating:
4.0

The employees, check in/out process, and cleanliness of this location has made it my preferred location to rent from. However, the condition of the trailer I received this time was frankly embarrassing. The interior was filled with trash including packing materials, nitrile gloves, dirt, broken fake pearl necklace, and a lot of broken glass. The trailer itself also had issues including a non-functional brake light, a broken side marker light, and a crack in the front corner that allows weather into the trailer. I will continue to rent from them in the future, but I'd highly recommend that this particular trailer be taken out of rotation and that the interior condition of the trailer be checked before renting it out again.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

They are awesome at this location. Second time I've used them and never any problems. Always courteous.

Regina C. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
2.0

the online check-in with u-haul didn't work either on pickup or drop-off which is frustrating and time wasting on my rental time and my personal time. The location did nothing wrong

DALE A. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
1.0

I rented at this location once before and I don't remember any issues. This time there were a host of issues: 1. Customer service rep was abrasive. 2. Van was filthy dirty in the back - looked like throw up or leaked garbage. 3. Location has a life-sized statute of a black man grinning by the door. I found it to be a racial troupe/stereotype and it was offensive. I will not rent from here again. I took pics and will probably post a negative Google review. I just haven't gotten to it because I just moved. If I could give 0 stars I would do so. I was extremely unhappy.

Rhonda S. 
Rating:
5.0

Service is outstanding. I've used U-Haul through Pacos Paints multiple times. Always a great experience.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Nice staff member and easy to reserve online.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
1.0

High prices and poor customer service

Shir K. 
Rating:
5.0

Customer did not leave a comment.

merle G. 
Rating:
5.0

Nothing. Yall were perfect!

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
3.0

I dropped off at night after hours...I encountered no one; but the process to drop off was very convenient.

James Y. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Wanda B. 
Rating:
4.0

Customer did not leave a comment.

Tawana R. 
Rating:
5.0

Customer did not leave a comment.

Bob R. 
Rating:
4.0

The Steph was great. They clearly know their equipment and are willing to help to make sure everything works perfectly before you leave the location. Really good experience.

dirk C. 
Rating:
5.0

The gentleman at the front desk provided 10/10 service and the gentleman who helped me attach the trailer to my 4Runner also provided me with 10/10 service. I've found my new U-Haul location and I'll be back next time. Thank you, gentlemen!!!!!

Henry G. 
Rating:
5.0

All went smooth

DEIVY C. 
Rating:
5.0

Staff was very helpful and professional. I would definitely recommend.

Chris V. 
Rating:
4.0

The staff can be a bit more polite and courteous. Rest everything was good. No complaints.

Kartik R. 
Rating:
5.0

Person was friendly and helpful.

Joi S. 
Rating:
5.0

Nothing. Great experience.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn W. 
Rating:
5.0

You all ready do all

Nyounai N. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

stuart F. 
Rating:
5.0

Everything was fine.

larry W. 
Rating:
4.0

Customer did not leave a comment.

Walter C. 
Rating:
5.0

Thanks! Polite and quick.

Charlie W. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Staff polite and extremely helpful

JEFFREY H. 
Rating:
5.0

The mileage cost was more than expected but everything else worked out

Tyrell G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Lamar L. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
5.0

Excellent

Trevia M. 
Rating:
5.0

Truck was not clean. Lot of dirt and trash in trailer.

mary B. 
Rating:
5.0

Get better lighting at your driveway and/or a sign. But you guys are great and I enjoy renting from you.

Guy C. 
Rating:
5.0

Quick return and attendant helped park the car carrier. Thank you

Zenon H. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
3.0

Excellent customer service. Thanks.

Patrick B. 
Rating:
5.0

Very satisfying!

Jasbir M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Excellent

Trevia M. 
Rating:
4.0

Customer did not leave a comment.

Sylvia B. 
Rating:
5.0

The service were excellent

Therese N. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Keep doing same things it was great for my first experience

Roland E. 
Rating:
5.0

Reservation process was easy and quickly done. My truck was available at the time I reserved it and I was on my way in minutes. I had reserved a similar truck at Home Depot and the texted me this morning Sorry your truck is not available at your selected location. No such problem with U haul.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Renee P. 
Rating:
5.0

I like the people here !

william H. 
Rating:
5.0

As always, Great service. I called in for a last minute truck rental and they had one available, clean, and ready to go! I absolutely love Red Branch U-Haul.

janet R. 
Rating:
5.0

Picked up my rental Saturday morning. They were very busy but kept things moving to get me on my way

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Nothing, this place was perfect and I've used them several times. Best U-haul experience in Maryland

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Jack F. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Barry R. 
Rating:
5.0

Great customer service. Very easy to pick up and drop off the vehicle. Vehicle was very clean when I picked it up.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Location was great, truck was great. Returning the truck after hours was a bit of a pain point. Only because the app does not tell you if you try to create an account with the email address you used for pickup, that an account already exists. It gives a generic error on password creation. If it gave an error "account already in use" that would have saved me about 30 minutes trying to figure out what was wrong. Pick up could not have been smoother, the employee I spoke with was very nice and the equipment I rented was in excellent condition.

Sean M. 
Rating:
3.0

It was little hard to find location

Kashawn P. 
No reviews have been submitted for this location.

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