Customer Reviews for Pack-N-Ship
(U-Haul Neighborhood Dealer)

430 reviews

120 Bernham Dr NW   Cleveland, TN 37312
(@ Paul Huff Parkway & I-75--Exit 27)

(423) 472-1209

Location Hours

  • Monday - Friday:
    8:30 am - 11 am / 12 pm - 5 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(423) 472-1209

120 Bernham Dr NW
Cleveland, TN 37312
(@ Paul Huff Parkway & I-75--Exit 27)

Services at this Location:

Location Hours

  • Monday - Friday:
    8:30 am - 11 am / 12 pm - 5 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BILLY C. 
Rating:
5.0

Customer service is on point! Location is super convenient! We will be return customers for sure!

Annnmarie A. 
Rating:
5.0

Customer did not leave a comment.

Joyce L. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

Billie L. 
Rating:
5.0

Very accommodating service

Alton C. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Nothing needs to be improved. The man who helped me was very nice and kind. I will be back!

Demetria P. 
Rating:
5.0

Friendly, kind, and courteous. The truck worked perfectly too.

Darrell T. 
Rating:
3.0

The truck ran like crap and I was scared the transmission would go out at any point in time

William B. 
Rating:
4.0

I brought the uhaul back with a little more fuel than when I picked it up. This fuel charge is a rip off! I been using uhaul for 25 years now, and this has never happened. I am very disappointed if you don't remove this unjustly charge. I would be happy to speak to you and explain. Again, I returned it with more fuel than I had when I got it.

DARRYL M. 
Rating:
3.0

The woman working there was very nice.

Carla A. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Excellent customer service

Johnnie S. 
Rating:
5.0

Great place to rent from friendly staff and very helpful and understanding great place!!!

AMY S. 
Rating:
5.0

Not a thing could be improved. Larry was extremely helpful. He had the pads I needed and helped load them in the rain.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
3.0

Customer did not leave a comment.

Thadious B. 
Rating:
5.0

Larry is terrific to deal with and is a true professional in every aspect of his work!!

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

My reservation somehow was cancelled without my knowledge or an email or phone call. Luckily the location had a return that I could rent.

Nicholas F. 
Rating:
5.0

Great service, Walked in and out in less than 10mins! Thanks

Ernie E. 
Rating:
4.0

Friendly people. Helpful and professional

Lennon G. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

I tried to use your online return and I got 90% done and you darn web page crashed! You really need to work on that! Other than that I was very happy.

Ronald F. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Samantha E. 
Rating:
5.0

Very friendly person working, polite and knew his trucks

Matthew P. 
Rating:
4.0

Customer did not leave a comment.

Ronald F. 
Rating:
3.0

Everything was ready and no issues arose.

Steven R. 
Rating:
5.0

Couldn't have been a better experience!

James B. 
Rating:
5.0

Customer did not leave a comment.

Royce E. 
Rating:
5.0

Customer did not leave a comment.

Chaz L. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

look the truck was crap , the engine has a bad miss and the transmission was making noise and has a bad vibration it was so bad at 60 to 70 you could not set in it , the windshield wipers was bad and was falling apart . look i have used a lot of your trucks but this one should been rented .

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Truck was really dirty with mud. Other than that it was all good

Jaclyn R. 
Rating:
4.0

Customer did not leave a comment.

Judy C. 
Rating:
5.0

Customer did not leave a comment.

April H. 
Rating:
3.0

I had to pick up and drop off at another location other than the original reservation. I think I should have some sort of compensation for the inconvenience.

Yolanda A. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Mr. Ramsey was extremely helpful as well as professional.

John S. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Clifford M. 
Rating:
1.0

The gas tank was below 3/4 when I took possession of the truck. I took a picture, showed it to the clerk, and was told that I needed to fill it up past 3/4 upon return. I drove less than 20 miles, and I put almost $20 of gas in when I returned it. (Check with the store, and I am certain you will see me returning for more gas three times to get the tank to the required level).

George R. 
Rating:
5.0

The 5x8 box trailer was available at a good price when we needed it. I'm curious if U-Haul no longer rents open garden trailers? I can't seem to find one when I need one so I usually have to rent one from Tractor Supply.

Bert W. 
Rating:
5.0

I will go back to this location if I need a another uhaul

William M. 
Rating:
5.0

I don't see how you can improve on the excellent service I received. My reservation somehow was lost in internet somewhere, and the gentleman was able to find it , only to find my name spelled wrong, no fault to anyone , but he able to get it done and was very helpful and friendly in doing so. I will definitely be using u haul again .

Nate C. 
Rating:
2.0

Customer did not leave a comment.

THOMASCLYDE S. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Mr. Ramsey was very nice, professional and a real pleasure to do business with. While we have a small U-Haul dealer close to us, we will head to Mr. Ramsey and his Pack-N-Ship business going forward!

John E. 
Rating:
5.0

It was a very clean truck the size was perfect for what I needed

Tim B. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Nothing comes to mind

Michael M. 
Rating:
3.0

I was not happy with my overall experience with u-haul from Thursday to Saturday the company either canceled my reservation or wanted to substitute a bigger truck which was a 26 feet that I truly had a hard time driving due to it being super big no wheel alignment or power steering What a night mare. Not one time at my request for a supervisor to call me that it happened

Lorraine C. 
Rating:
5.0

My first reservation was rented out before I got there at Oasis on him straight I was told I would have a $50 credit and have not received it yet my 10 foot truck and reservation was not available at oasis

Mark F. 
Rating:
5.0

Customer did not leave a comment.

MikeFraser F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

I've rented moving trucks a lot before and the owner of this location is the best by far. He is the only one i gone to in the last few years.

Robert M. 
Rating:
5.0

Nothing does a great job.

CHARLES C. 
Rating:
5.0

Larry did a great job with my request for a small trailer. He is to be commended for personal attention to my hitch and receiver need.

Jimmy C. 
Rating:
2.0

We received this truck not clean, there was food and m&Ms under the front seats We wiped out and swept the truck and this gentleman charged me a cleaning fee when I know it was clean said their was freeze or oil in it and there was not.

Terri M. 
Rating:
5.0

Truck was great and real clean. The process went really smooth!

Jonathan K. 
Rating:
5.0

None

Gregg C. 
Rating:
5.0

Customer did not leave a comment.

Ben C. 
Rating:
4.0

Customer did not leave a comment.

Katrina D. 
Rating:
3.0

Dropping equipment, by using the mobile app or to uhaul.com it does not Blake any sense to have one option by taking a picture of odmeter why can't u have a option to pull up the picture if you have one on your phone for your personal records and why is it so complicated and the. It will cost $20 if you are confused it just a money making issue because you have the power of someone credit card in your hands .

jacqline W. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Kristina M. 
Rating:
5.0

They worked with me in every way. Very helpful!

Tina S. 
Rating:
3.0

Could improve on smell of truck

Steven L. 
Rating:
4.0

The gentleman at the counter was very helpful!

Jill R. 
Rating:
5.0

Mr. Ramsey was a pleasure to do business with. He was informative, friendly and helpful. I will definitely recommend this location to others.

Deadreau M. 
Rating:
5.0

Cab smelled a little of smoke, but other than that, an excellent experience.

Leslie B. 
Rating:
4.0

The facility and employees were great. Very helpful. Only recommendation would be to have more truck options available to customers.

John D. 
Rating:
5.0

Customer did not leave a comment.

Billie D. 
Rating:
5.0

Excellent service from the manager!

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

Garry W. 
Rating:
5.0

Excellent service!!

WALT M. 
Rating:
5.0

Very easy to work with. Great experience. Truck in great shape, clean. Will definitely go back to this location again.

James G. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

oscar Z. 
Rating:
3.0

Customer did not leave a comment.

Korrey W. 
Rating:
5.0

Customer did not leave a comment.

April H. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

Bart H. 
Rating:
5.0

Great, friendly service! Will definitely recommend!!!

Ricky T. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
5.0

Customer did not leave a comment.

Rusty M. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
5.0

Larry Ramsey is an excellent representative of UHaul. I highly recommend him.

Bill G. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

NOTHING

PATRICIA B. 
No reviews have been submitted for this location.

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