Customer Reviews for Packaging Accessories Inc
(U-Haul Neighborhood Dealer)

127 reviews

610 E Byron Nelson Blvd #102   Roanoke, TX 76262
(Bryan Nelson Blvd @ Hwy 114 Located in the Roanoke Center, Next to Roanoke Police Station)

(682) 237-5371

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(682) 237-5371

610 E Byron Nelson Blvd #102
Roanoke, TX 76262
(Bryan Nelson Blvd @ Hwy 114 Located in the Roanoke Center, Next to Roanoke Police Station)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Charles Reed 
Rating:
4.0

Price and service were great

JOHNF PELOTTE 
Rating:
5.0

Customer did not leave a comment.

Darice Duininck 
Rating:
5.0

We could not find the contract for the rented blankets but he went ahead and took them and said he would make some calls and get it taken care of. He went above and beyond, was very helpful.

Keith Foley 
Rating:
4.0

Customer did not leave a comment.

Michael Atchoe 
Rating:
5.0

Customer did not leave a comment.

Brett Cleverodn 
Rating:
5.0

Quicker process

Pearl Lambring 
Rating:
3.0

UHaul Customer service representatives did not consider my cargo rental to include the nearest or best rental for my need. I was provided the furthest and most expensive rental. When I did further research in finding a rental closer to my area I was told all available trucks had been rented only to see with my own eyes that they were parked in their facility available. I recommend using the closest facility for your moving needs. Being a valued customer has no truth towards being a client.

Reina Velazquez 
Rating:
5.0

Great service and timely response

reuben Rice 
Rating:
5.0

Customer did not leave a comment.

SRI HARSHA THOTAKURA 
Rating:
4.0

Customer did not leave a comment.

Nathanael Tribon 
Rating:
5.0

Customer did not leave a comment.

alvin inthasone 
Rating:
5.0

Customer did not leave a comment.

Chris Uren 
Rating:
5.0

Customer did not leave a comment.

Bridgid Staub 
Rating:
5.0

Customer did not leave a comment.

Nicole Colandrea 
Rating:
5.0

Good

Amandeep Jhand 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ARNDT 
Rating:
5.0

Customer did not leave a comment.

calvin erves 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA KIRKLAND 
Rating:
5.0

Customer did not leave a comment.

Dinah Brothers 
Rating:
4.0

A week before the scheduled pickup I was informed that I might get a bigger truck than booked. I insisted that wouldn't work. the night before pick up the called to say I was getting the bigger truck. I stated that I would drive it to a place to get the smaller truck. they said they'd get back to me. They worked it out so that I got the 10 foot truck that I wanted. The truck I got had a speed suppressor that wouldn't allow it to go over 75mph. A good portion of my route was 80mph speed limit. The sensor kept indicating rr tire low pressure, which made seeing the speedometer impossible. I stopped 4 times to check, put air in the tire. One time it cost me $2.00.

SHARON LANDY-FAYAD 
Rating:
5.0

Customer did not leave a comment.

Baci Perolli 
Rating:
5.0

Customer did not leave a comment.

Steve Johnson 
Rating:
5.0

The online return process is not fit for use. Would not accept my photo about 50 times and no option to do chat or get help. Very very poor design

JAMES KITT 
Rating:
1.0

The gentleman that I dealt with two times was rude and very argumentative with me. Provided vague responses and was overall not helpful.

CHARNA HENDERSON 
Rating:
1.0

I have sent multiple messages on chat, through email, and phone calls to notify y’all that I DID NOT RECIEVE MY FURNITURE DOLLY and yet I am still being charged for it. What the fuck.

Monica Martinez 
Rating:
5.0

Customer did not leave a comment.

CECELIA BRENDEL 
Rating:
5.0

Customer did not leave a comment.

Stan Seraphine 
Rating:
5.0

Customer did not leave a comment.

ANGELA STORTS 
Rating:
5.0

Great customer service and super convenient location could not ask for anything more.

JOHN ASCARIDIS 
Rating:
4.0

Customer did not leave a comment.

TACASHA MENEFEE 
Rating:
5.0

bigger sign outside for uhaul

Ashtin Love 
Rating:
5.0

The staff were amazing, way better than any uhaul team I've dealt with in the past

SEAN GRAY 
Rating:
5.0

Customer did not leave a comment.

DAVID LONG 
Rating:
5.0

Customer did not leave a comment.

SARAH ELIZABETH FIORE 
Rating:
4.0

Not happy that you charged me $5 fee for excess miles. I had reserved the truck at the Grapevine, TX location but was told at the last minute that they did not have the 10' truck. I was told to pick up the truck in Roanoke, 10 miles away from Grapevine. This is extremely petty and unfair. I'm very disappointed!

John McCann 
Rating:
5.0

Customer did not leave a comment.

Robert Koch 
Rating:
5.0

Great customer service

PABLO VERA 
Rating:
5.0

Customer did not leave a comment.

Brad Grissman 
Rating:
5.0

no

Patrick Hogan 
Rating:
5.0

Counter attendant (sorry I didn't get his name) was very friendly and helpful. Keep up the good work. Next time I need a truck rental I definitely will return.

Robert Arnold 
Rating:
5.0

Great customer service

Fred Lomme 
Rating:
5.0

Most helpful

Clyde Ledgerwood 
Rating:
5.0

Customer did not leave a comment.

David Barnett 
Rating:
5.0

This was a truly convenient and easy location. Everything went smoothly. The truck was ready and the gentleman who processed my order was so kind and helpful.

Daryl Perkins 
Rating:
5.0

Customer did not leave a comment.

John Presti 
Rating:
5.0

Customer did not leave a comment.

Fred Davidson 
Rating:
5.0

Customer did not leave a comment.

ANDREA PRILLER 
Rating:
5.0

Was very easy to do, Chris? was very friendly and knowledgeable. If I need to rent again, this will be where I go to first.

becky mitchell 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BLOUNT 
Rating:
5.0

customer service at the location was excellent - professional but very friendly. Made the process super easy

RaeAnn Byrnes 
Rating:
5.0

none excellent!

David Elimelech 
Rating:
5.0

Customer did not leave a comment.

PEGGY KOWALSKI 
Rating:
5.0

Easy and priced right.

Joe Sarvadi 
Rating:
5.0

We rented the van to take our $100,000.00 motorcycle to a show in Austin, Texas and the van performed as needed. Our only disappointment was the van's interior was very dirty. Last year I rented a van to take our bike to Chicago, which she didn't go, but this year I have strict orders. No dirty van rental. We live in Keller Texas.

Thomas Miller 
Rating:
5.0

Customer did not leave a comment.

JAMES SULLIVAN 
Rating:
5.0

Wipe down the interior and vacuum. This was a new van that had less than 1,000 miles on it, so we were happy with it and how it drove; however, some cleaning should have been done in between customers.

Jane Cravens 
Rating:
5.0

All was good. The young man that assisted me was thorough in explanation of details and walking me they the process. It was pain free.

HYMAN STANSKY 
Rating:
1.0

Called uhaul costumer service because the mileage in and out was recorder wrong. Says we drove over 200 miles when there is no way we drove even over one hundred: our bill is twice as much as it should be. They connected me the the location that we rented from and they are saying it was recorded as is. I swear on my mother this so wrong and we are paying so much more for it. This is awful and so incredibly frustrating. I can’t afford to spend an extra 100 dollars on something that was recorded wrong. Would love uhauls help because the location that we were referred to are being short and not helpful at all.

luke marinkovich 
Rating:
5.0

Customer did not leave a comment.

cynthia daneshfar 
Rating:
5.0

Customer did not leave a comment.

David Barnett 
Rating:
5.0

Customer did not leave a comment.

Michael Reagan 
Rating:
5.0

Gary made the experience easy. Very professional.

bill mcnabney 
Rating:
5.0

Customer did not leave a comment.

RANDAL WILSON 
Rating:
5.0

Customer did not leave a comment.

David Lopez 
Rating:
5.0

Customer did not leave a comment.

Kimberly Shea 
Rating:
5.0

Customer did not leave a comment.

larry mundy 
Rating:
3.0

U-Haul website was down when I attempted to pickup my rental. This caused a delay of 4 hours and I had to reschedule my activities. Gary, at the pickup location, was courteous and apologetic and told me that U-Haul would credit me $50 on my invoice. However, that credit does not appear on the final invoice. I am very dissatisfied with U-Haul's website performance.

Chip Mundy 
Rating:
5.0

Customer did not leave a comment.

Carl Vasser 
Rating:
5.0

Clean vans or ensure they are neat before renting out!

Patrick Nwafor 
Rating:
5.0

Great service. Thanks!

Shivani Shah 
Rating:
5.0

Nothing it was all good!

phil knott 
Rating:
5.0

Customer did not leave a comment.

Terry Hunt 
Rating:
1.0

These people lie. Have a problem? Don't call because they will hang up on you. I advise you to never do business gete

Herb Webb 
Rating:
5.0

Gary is great. Always so helpful!

Buzzy Ketchum 
Rating:
5.0

Customer did not leave a comment.

john Sokol 
Rating:
5.0

Let customer know that there is a documented electrical problem with Ford vans. The doors sometimes automatically lock after the engine has been turned off. I was locked out of the van with the keys on the drivers seat and both bomb dogs locked inside. Had to call 24hour roadside assistance.

MAUREEN COOKE 
Rating:
5.0

Customer did not leave a comment.

David Nuckols 
Rating:
5.0

The experience could not have gone more smoothly. Superb service!

DAVID DORRIES 
Rating:
5.0

Customer did not leave a comment.

Fred Davidson 
Rating:
5.0

Customer did not leave a comment.

Jory Dille 
Rating:
4.0

Easy and convenient!

Brent Parks 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ARNDT 
Rating:
5.0

Great experience, would definitely recommend this location.

PRADEEP ADAPA 
Rating:
5.0

Customer did not leave a comment.

Monique Murga 
Rating:
5.0

All went well!

David Cline 
Rating:
5.0

GREAT SERVICE AT RENTAL LOCATION

ROBERT DETRICH 
Rating:
5.0

Customer did not leave a comment.

gary sims 
Rating:
5.0

Love the folks at packaging accessories. We rent from them frequently and are always treated with the utmost respect.

James Hinze Jr 
Rating:
5.0

Customer did not leave a comment.

MAUREEN COOKE 
Rating:
5.0

Customer did not leave a comment.

Reynaldo Abutin 
Rating:
4.0

Customer did not leave a comment.

Harold Childs 
Rating:
5.0

Customer did not leave a comment.

Jessica Foy 
Rating:
5.0

Fantastic experience! Quick, friendly and very reasonably priced.

Stefanie Mauker 
Rating:
5.0

Customer did not leave a comment.

Abbey Prince 
Rating:
5.0

Gary went above and beyond to help us out with our rental. Would highly recommend using this location!

Buzzy Ketchum 
Rating:
5.0

staff was very friendly and helpful

philip webb 
Rating:
5.0

Very nice people.

Wanda Johnson 
Rating:
5.0

excellent customer service!

susan joyce 
Rating:
5.0

Exceptional service.

Bob Dietrich 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top