Customer Reviews for PACK N TRACKS
(U-Haul Neighborhood Dealer)

84 reviews

21366 Hall Rd   Clinton Township, MI 48038

(586) 783-6254

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 7/20/2024: Closed

Services at this Location:

Contact Us

(586) 783-6254

21366 Hall Rd
Clinton Township, MI 48038

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 10 am–1 pm
Special Operating Hours
  • 7/20/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

I received a truck that smelled strongly of marijuana and I found buds/crushed leaves all throughout the truck bed. I had trouble getting the smell out of my clothes and items I was hauling, and was embarrassed turning the truck in to another distributor. I requested 12 moving blankets and a furniture dolly but when I arrived they only had six moving blankets and an appliance dolly. Truck also had the check engine light on upon pick-up and roughly 1/4 tank of gas.

Elise J 
Rating:
2.0

There needs to be signage directing and/or informing the customer of the location of the U-Haul drop off center within the row of recessed stores besides the highway. Also there needs to be an actual U-Haul sign off the side of the highway to alert the customers to the drop off center location. There was not any signage hat contained U-Haul's name.

Donald H 
Rating:
5.0

Customer did not leave a comment.

Chrissey M 
Rating:
5.0

Customer did not leave a comment.

Tracey K 
Rating:
5.0

The level of professionalism from this office is extraordinary. They were willing to go over and above to help and accommodate my needs. I haven’t had a more pleasant experience at Uhaul or for that matter service places in a very long time I will continually go back to this Uhaul facility.

Toni D 
Rating:
5.0

The staff was friendly and accommodating. The stayed open past the listed closing time to ensure I was able to pickup the vehicle I needed.

James W 
Rating:
5.0

Interior was messy. Exterior had TONS of unmarked damage. So much so, the app told me I reached my “limit” for uploading pictures during check in. Back of truck in storage area smelled HORRIBLY of old marijuana which soaked into my items in the short time I had them in the truck.

JONATHAN M 
Rating:
5.0

Customer did not leave a comment.

Doris S 
Rating:
5.0

Customer did not leave a comment.

Misty M 
Rating:
5.0

Very nice people at this location

Albert A 
Rating:
5.0

The representative was professional, friendly and helpful. Would recommend to others.

Henry I 
Rating:
5.0

Customer did not leave a comment.

Jeanne P 
Rating:
5.0

I came in a bit early and they accommodated me. Very nice and friendly. Even pulled the truck to the front for me.

Jared B 
Rating:
5.0

Customer did not leave a comment.

Perena B 
Rating:
5.0

Customer did not leave a comment.

Rachel R 
Rating:
5.0

The experience was very pleasant

Hanan S 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
4.0

Store salesperson was excellent! Had difficulty with mobile app check in and check out. Truck #DC 4237T - steering was very sloppy. Very difficult to keep truck going in desired direction. Front end (probably tie rods) should be looked at as soon as possible.

David W 
Rating:
5.0

Great customer service

Christopher S 
Rating:
5.0

Customer did not leave a comment.

Charles E 
Rating:
5.0

Just like family! God Bless!

Cody D 
Rating:
5.0

Customer did not leave a comment.

Eralba B 
Rating:
5.0

Customer did not leave a comment.

Karen S 
Rating:
5.0

This location is great! I was treated so well!

Casey O 
Rating:
5.0

Rented a 20 ft was a good experience and that large of a truck got good mileage. Would recommend this location for moving needs.

Shanna C 
Rating:
5.0

N/A

Asia B 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Very friendly and professional. Process was quick and efficient. Exceptional customer service.

KELLIE P 
Rating:
4.0

The location is a bit difficult to see as the trucks are parked behind in a small strip mall. But I had no issues whatsoever with the service and representatives. I would use them again.

Sandra W 
Rating:
3.0

$39.99 became $123.99

JUdy S 
Rating:
5.0

Truck was very shakey, and the return process was very irritating for me. The pictures and stuff is a lot

Erin W 
Rating:
4.0

Truck had alignment issues: pulled hard to the right. Low oil. Drivers side door leaked and did not shut completely. Only one speaker worked. Left over spit bottle full of chew and cigarette butts from previous drivers.

Kari W 
Rating:
5.0

Very friendly staff. Was able to pull up and pull out. Excellent location for my needs.

Patricia C 
Rating:
5.0

Customer did not leave a comment.

Tristian C 
Rating:
5.0

Great customer service

Rosemary B 
Rating:
5.0

Customer did not leave a comment.

Joe C 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W 
Rating:
5.0

Customer did not leave a comment.

Donald S 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
5.0

Michael was a very good proprietor of his store. I will go back

Louis r 
Rating:
5.0

Customer did not leave a comment.

KEVIN G 
Rating:
5.0

Great Service

Frederick R 
Rating:
5.0

Difficult to use website to pick up truck. Had to go into the store.

Bradley P 
Rating:
5.0

Customer did not leave a comment.

Jane E 
Rating:
5.0

N/A

roselyn w 
Rating:
5.0

Customer did not leave a comment.

nicholas k 
Rating:
5.0

Customer did not leave a comment.

HAWA D 
Rating:
5.0

Customer did not leave a comment.

michael s 
Rating:
5.0

Customer did not leave a comment.

Marija M 
Rating:
3.0

Customer did not leave a comment.

Melissa B 
Rating:
5.0

I’ve used this place twice in the last 2 weeks and both times have been quick and easy. The guy that works at the packs n tracks on hall is so kind. I would def recommend to anyone moving

Samantha C 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
1.0

Customer did not leave a comment.

Tmia S 
Rating:
5.0

Customer did not leave a comment.

Adam P 
Rating:
5.0

Really hard to find. Needs a sign to identify it as UHAUL. Great service.

RICHARD A 
Rating:
2.0

Parking area is extremely small and crowded. I also was given way less than a quarter tank but was marked a quarter. Then when I went to bring truck back, no one was there so I was forced to pay an additional $20. Not great customer service

kavin b 
Rating:
5.0

Customer did not leave a comment.

vito z 
Rating:
5.0

Wonderful rental experience!!! Truck was ready to go, extremely clean and the customer service was top notch!!! I will most definitely rent from here again and will be recommending this location to all of my friends and family.

LaQuena T 
Rating:
4.0

Friendly customer service and vehicles are always available. Prices are reasonable too.

Ryan G 
Rating:
5.0

Great customer service!!

Kayleigh H 
Rating:
1.0

Customer did not leave a comment.

Brandon M 
Rating:
3.0

Customer did not leave a comment.

Cameron F 
Rating:
1.0

I was unable to use the truck. The ramp would not pull out.

Ahsan H 
Rating:
5.0

Staff was very thoughtful and nice

Angela S 
Rating:
5.0

Customer did not leave a comment.

Steven T 
Rating:
5.0

Customer did not leave a comment.

Jill P 
Rating:
3.0

I asked for a Furniture Dolly and got a regular Dolly that I didn't need! The bed of the Truck was filthy, got all my furniture dirty. Location and check in process was ridiculous!

ERIC I 
Rating:
1.0

Customer did not leave a comment.

hibataallah a 
Rating:
5.0

Abdul is awesome! Made the entire process so easy and seamless! Would recommend to all!

GABRIELLE W 
Rating:
3.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Great service!

Nathaniel A 
Rating:
5.0

Customer did not leave a comment.

Douglas M 
Rating:
5.0

Customer did not leave a comment.

vicky R 
Rating:
5.0

Customer did not leave a comment.

Melissa N 
Rating:
5.0

Customer did not leave a comment.

Jessica M 
Rating:
4.0

Customer did not leave a comment.

Frank O 
Rating:
4.0

Customer did not leave a comment.

Evelyn S 
Rating:
5.0

The staff at the store was very helpful and easy to work with -- very good experience.

David A 
Rating:
5.0

Keep up the good job!

Martin T 
Rating:
5.0

Customer did not leave a comment.

Dennis K 
Rating:
5.0

Customer did not leave a comment.

anthony c 
Rating:
3.0

Customer did not leave a comment.

Brooke S 
Rating:
5.0

U guys r awesome

Mike B 
Rating:
3.0

I got charged $20 for dropping the vehicle off. Bull crap… I did all the work. Horrible!

Michael W 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top