Customer Reviews for Pack N Ship
(U-Haul Neighborhood Dealer)

230 reviews

841 23rd St   Aliquippa, PA 15001

(724) 419-4167

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(724) 419-4167

841 23rd St
Aliquippa, PA 15001

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tracy Fairley 
Rating:
5.0

Customer did not leave a comment.

Timothy Johnson 
Rating:
2.0

Customer did not leave a comment.

CLAYTON ZELAZOWSKI 
Rating:
5.0

Very helpful and efficient staff, made it easy for me to return the vehicle.

Alvin Gipson 
Rating:
5.0

Customer did not leave a comment.

RACHINDA BRAND 
Rating:
5.0

Pack and Ship takes great care of its customers. I use them for all types of services.

Susan Ruttenberg 
Rating:
3.0

Customer did not leave a comment.

ANNE SPRINGER 
Rating:
5.0

Customer did not leave a comment.

KEVIN BOZICK 
Rating:
3.0

Customer did not leave a comment.

shelena campbell 
Rating:
5.0

The vehicle was extremely loud and the driver door would not seal shut so the road noise was almost unbearable

NICHOLAS ABRAHAM 
Rating:
5.0

Customer did not leave a comment.

Arthur Campbell 
Rating:
5.0

Awesome team to work with when I planned to use truck for 1 day and it turned to 3 days. They were understanding and made this a positive experience.

Jessica Cowley 
Rating:
4.0

Customer did not leave a comment.

Alexis Alexander 
Rating:
5.0

Everything was fine’

Nasontae Hunt 
Rating:
5.0

Customer did not leave a comment.

sylvia Martin 
Rating:
5.0

Customer did not leave a comment.

adelaide Weikel 
Rating:
5.0

The staff is excellent and very professional.

Blanche Lowe 
Rating:
5.0

Customer did not leave a comment.

barbara hosack 
Rating:
5.0

Customer did not leave a comment.

Frederic Lucas 
Rating:
3.0

There was only one staff member working on a busy day. We did not get rental on time with our reservation. The online application wouldn’t submit to express cleanliness of vehicle and mileage. It was a frustrating experience.

Anthony Gennaro 
Rating:
5.0

The only thing I would say is to somehow make the online check in easier. The actual person who helped us was amazing though!

Edward Close 
Rating:
1.0

Flat out stolears from me. I can't pr

WILLIAM SITTIG 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY GRAY 
Rating:
4.0

The truck was very dirty inside. It also smelled of marijuana and was quite repugnant the entire time we had it.

CHRISTOPHER GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

WILLIAM GENNARO 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ALLISON 
Rating:
5.0

Great people to work with ty

DAVID CHRISTNER 
Rating:
4.0

Customer did not leave a comment.

CHARLES FENNELL 
Rating:
4.0

When the scheduler called me to update my rental agreement she was rude and I didn't appreciate it.

Sheryl Young 
Rating:
5.0

Customer did not leave a comment.

CARINO CASAS 
Rating:
5.0

Nothing needed

ADRIAN BIVINS-ELLERBEE 
Rating:
5.0

Staff was very friendly and helpful

BRIAN PARRISH 
Rating:
4.0

Customer did not leave a comment.

FRANK RUBINO 
Rating:
5.0

AJ is awesome. Very friendly and helpful. Would rent from him again anytime!

Michael Ujevich 
Rating:
5.0

Customer did not leave a comment.

GEORGE MISTOVICH 
Rating:
5.0

AJ was spot on, very good experience all around. Would gladly recommend to anyone.

THOMAS OBRIEN 
Rating:
5.0

Customer did not leave a comment.

DANIELLE SAMPSON 
Rating:
5.0

Liked whole process, very easy

Michelle Mojta 
Rating:
5.0

Customer did not leave a comment.

KEVIN LOCKETT 
Rating:
5.0

AJ is a pleasure to deal with, always helpful and courteous.

NICKOLAS DIPIETRO 
Rating:
5.0

You can see I've rented several times from other places but this one stood out. Missy was slammed with customers and still was one of the most professional and courteous service reps I've ever dealt with. Extremely efficient, knowledgeable, and helpful. When dropping off the unit after hours the U-haul app wasn't working properly so all I could do was leave a message. AJ contacted me the first thing the next morning (Sunday) and assured me all was good. Very professional and courteous. They made certain I was comfortable and at ease the entire experience. Highly recommended facility.

TIMOTHY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

RICO RODGERS 
Rating:
5.0

Nothing everything was Great Thank You Again

NOEL WILSON 
Rating:
5.0

They are perfect wouldnt rent an U-Haul anywhere else

Joe Jaconi 
Rating:
2.0

The lady was very rude, and the business next door asked her if my truck was doing business with U-Haul and she said no, and almost got my truck toed, she was just rude.

James Coleman 
Rating:
5.0

Just keep doing what your doing! If it’s not broken don’t fix it.

TAMMY MCCANTS 
Rating:
5.0

I won't be using Uhaul again. I was charged additional almost 15 for gas. It was not that much less.

MONIQUE REDD 
Rating:
5.0

Customer did not leave a comment.

pat hartig 
Rating:
3.0

They took $ 100 from me and my on the online receipt it say $32 was given back only $15 was

Thalia Medero 
Rating:
4.0

Customer did not leave a comment.

CHAD BRAJERCIK 
Rating:
5.0

Customer did not leave a comment.

Anthony Rubino 
Rating:
5.0

AJ was very pleasant and explained everything without any hesitation

CHRISTINE MOORE 
Rating:
5.0

I plan to use this location and share my experience.

JENNICE HILL 
Rating:
5.0

Customer did not leave a comment.

Ray McMcasters 
Rating:
3.0

They did not update new store hours on their website, place is disheveled. No place to park vehicle while using facility. Parking very limited. Staff counter person very and helpful. This would not be first place I would rent from.

WILLIAM MORTIMER 
Rating:
5.0

Customer did not leave a comment.

Darrell Henry 
Rating:
5.0

This is the second time I rented from them. I'll be back when needed. Thanks again.

Janeen Dickerson 
Rating:
5.0

Customer did not leave a comment.

Mark Delon 
Rating:
5.0

Customer did not leave a comment.

Aubrey Mahoney 
Rating:
5.0

Friendly and easy.

Thomas Leydig 
Rating:
5.0

Customer did not leave a comment.

Allen Kramer 
Rating:
5.0

everything was perfect the gentleman was very proffessional

Karen Fernandez 
Rating:
5.0

Customer did not leave a comment.

Kim Washington 
Rating:
5.0

Customer did not leave a comment.

Lauren Tether 
Rating:
5.0

I've done business at this location several times in the past. In fact, this is my "Go To" location! The owner and his assistant are always professional, courteous and helpful. I highly recommend this location to anyone in our area needed a UHaul!

Karen Lutz 
Rating:
5.0

Very supportive lady. Did the checkup very quickly. Was very courteous.

Adnan Yaqoob 
Rating:
5.0

You guys were perfect! The location at the mall couldn’t fulfill my reservation and you guys had a truck ready to go for me! Very thankful for your availability and service

Holly Klinsic 
Rating:
1.0

I am so very disappointed at the service I received. First when I arrive to pick up the truck that I reserved and had a order number for was not available. I was told that someone with the same last name as me was given the truck. ID wasn’t check to confirm that it wasn’t myself but because of the same last name they assumed that it was me that came. Because of this I was given the van. I had a house to move so because I had a way smaller vehicle Then what I asked for we had to make multiple trips. Mileage pricing was not lowered for me because of this inconvenience. I also reserved a dolly for the move and that wasn’t available either. I was told that I was able to keep the van for the weekend but would have to pay for mileage that was being used. I return the van the very next day keeping it for one day because of the size being so small we needed it for multiple trips back-and-forth to the home that I was moving to so we wasn’t able to get done in the time frame I planned for. Once I return the van I was called 20 minutes later saying that I would be charged $100 if I didn’t come and remove a piece of wood that was the size of a broomstick and a small piece of carpeting the size of a piece of tissue. I myself did forget to put in gas but once I went to gas Station it took $10 to replace the gas back to where I receive the van on. Had I not replace the $10 and remove the small piece of wood and carpeting I was threatened to have to pay $100. I was appalled at the tone I was given being that I didn’t even receive what I reserved. It was very unprofessional to give away the truck that I reserve to a person with the same last name without checking proper ID or driver’s license. I’ve rented U-Haul trucks many times and never have I receive such unprofessionalism in this Reservation. I am not happy with the service at all.

Dalemieka Jeter 
Rating:
1.0

I am so very disappointed at the service I received. First when I arrive to pick up the truck that I reserved and had a order number for was not available. I was told that someone with the same last name as me was given the truck. ID wasn’t check to confirm that it wasn’t myself but because of the same last name they assumed that it was me that came. I’m Dalemieka Jeter. Because of this I was given the van. I had a house to move so because I had a way smaller vehicle Then what I asked for we had to make multiple trips. Mileage pricing was not lowered for me because of this inconvenience. I also reserved a dolly for the move and that wasn’t available either. I was told that I was able to keep the van for the weekend but would have to pay for mileage that was being used. I return the van the very next day keeping it for one day because of the size being so small we needed it for multiple trips back-and-forth to the home that I was moving to so we wasn’t able to get done in the time frame I planned for. Once I return the van I was called 20 minutes later saying that I would be charged $100 if I didn’t come and remove a piece of wood that was the size of a broomstick and a small piece of carpeting the size of a piece of tissue. I myself did forget to put in gas but once I went to gas Station it took $10 to replace the gas back to where I receive the van on. Had I not replace the $10 and remove the small piece of wood and carpeting I was threatened to have to pay $100. I was appalled at the tone I was given being that I didn’t even receive what I reserved. It was very unprofessional to give away the truck that I reserve to a person with the same last name without checking proper ID or driver’s license. I’ve rented U-Haul trucks many times and never have I receive such unprofessionalism in this Reservation. I am not happy with the service at all.

Lanita Little 
Rating:
5.0

Customer did not leave a comment.

Dianne Pettis 
Rating:
5.0

The man was very nice,

karen fernandez 
Rating:
5.0

Get more trucks.

Missy Stapinsky 
Rating:
5.0

Customer did not leave a comment.

Amy Frolo 
Rating:
5.0

Customer did not leave a comment.

Kimberly Mccabe 
Rating:
5.0

Customer did not leave a comment.

Turquoise Coleman 
Rating:
5.0

You need to update your computer. Poor girl took 35 minutes to check me out.

ambridge fireworks 
Rating:
5.0

Customer did not leave a comment.

Eric Nesmith 
Rating:
5.0

Customer did not leave a comment.

Janice Cain 
Rating:
5.0

Customer did not leave a comment.

Brian Kalinoski 
Rating:
4.0

Customer did not leave a comment.

Chad Zeh 
Rating:
5.0

It took about four different times and was not very efficient to check out the truck through the app

Scott Semrau 
Rating:
5.0

Customer did not leave a comment.

Patriciann Schvabenitz 
Rating:
5.0

Customer did not leave a comment.

ambridge fireworks 
Rating:
2.0

Location seemed messy and disorganized. Attendant seemed preoccupied and was rushing me. Lock on driver-side vehicle door would not unlock as it should. Not a great experience.

eric phillis 
Rating:
3.0

Convenient location truck could have been a lil cleaner inside but was okay for purpose.. the whole verification process with pickup took way to long i feel that should be done prior to pickup i was late starting to move so the guys i had helping werent happy but like i said it was convenient esp. With the location having limited Saturday hours.

Dawn Leigh 
Rating:
5.0

Customer did not leave a comment.

Wanda Lay 
Rating:
4.0

None

Samuel Milliner 
Rating:
5.0

The manager at pack & ship in Aliquippa is what all managers should aspire to be like

Barry Frost 
Rating:
5.0

Couldn't be more pleased with Pack and Ship in Aliquippa, PA AJ was great! Thanks!

Jennifer Smith 
Rating:
3.0

truck was there but needed key from lock box but needed combination...called 4 times with in 1hr 25 min and put on hold and waited and waited finally chat talk and got code with in 10 min. should be better way to receive code and also customer service should'nt put you on hold and forget customer but suggest chat talk...you have to select better music when your on hold for 1hr 25 min

Richard Dannidale 
Rating:
5.0

Customer did not leave a comment.

Tameka Adams 
Rating:
3.0

Customer did not leave a comment.

Kevin Sams 
Rating:
4.0

Get the truck fixed it wouldn’t start after putting gas in it my poor 80 year old grandmother had to walk from gas station to the return location pack n ship to tell them that the truck wouldn’t start and was stuck at the gas station. And still got charged over $90. Really feel like she should have been accommodated or refunded something for the inconvenience.

esther cropper 
Rating:
5.0

I really can't think of anything, the service is always excellent at this location and the staff is very professional. We will rent from them if we need to again in the future.

Frank Santilli 
Rating:
5.0

I like how the dolly was already secured inside along with the blankets. I would say adding some ratchet straps would be helpful.

CHRIS MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

brandi burns 
Rating:
5.0

No improvement needed.

Toni Cashaw 
Rating:
3.0

I needed truck for 30 hours wish you had 6 and 12 hour rates

Edward Blumling 
Rating:
5.0

Customer did not leave a comment.

Lisa Danylo 
Rating:
4.0

Can't comment as we stopped the truck and trailer off on Sunday afternoon and put the keys in the slot.

Alan Smith 
No reviews have been submitted for this location.

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