Customer Reviews for Pack N Ship
(U-Haul Neighborhood Dealer)

214 comentarios

841 23rd St   Aliquippa, PA 15001

(724) 419-4167

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(724) 419-4167

841 23rd St
Aliquippa, PA 15001

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The staff is excellent and very professional.

Blanche L. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederic L. 
Clasificación:
3.0

There was only one staff member working on a busy day. We did not get rental on time with our reservation. The online application wouldn't submit to express cleanliness of vehicle and mileage. It was a frustrating experience.

Anthony G. 
Clasificación:
5.0

The only thing I would say is to somehow make the online check in easier. The actual person who helped us was amazing though!

Edward C. 
Clasificación:
1.0

Flat out stolears from me. I can't pr

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY G. 
Clasificación:
4.0

The truck was very dirty inside. It also smelled of marijuana and was quite repugnant the entire time we had it.

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM A. 
Clasificación:
5.0

Great people to work with ty

DAVID C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES F. 
Clasificación:
4.0

When the scheduler called me to update my rental agreement she was rude and I didn't appreciate it.

Sheryl Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARINO C. 
Clasificación:
5.0

Nothing needed

ADRIAN B. 
Clasificación:
5.0

Staff was very friendly and helpful

BRIAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK R. 
Clasificación:
5.0

AJ is awesome. Very friendly and helpful. Would rent from him again anytime!

Michael U. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE M. 
Clasificación:
5.0

AJ was spot on, very good experience all around. Would gladly recommend to anyone.

THOMAS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE S. 
Clasificación:
5.0

Liked whole process, very easy

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN L. 
Clasificación:
5.0

AJ is a pleasure to deal with, always helpful and courteous.

NICKOLAS D. 
Clasificación:
5.0

You can see I've rented several times from other places but this one stood out. Missy was slammed with customers and still was one of the most professional and courteous service reps I've ever dealt with. Extremely efficient, knowledgeable, and helpful. When dropping off the unit after hours the U-haul app wasn't working properly so all I could do was leave a message. AJ contacted me the first thing the next morning (Sunday) and assured me all was good. Very professional and courteous. They made certain I was comfortable and at ease the entire experience. Highly recommended facility.

TIMOTHY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICO R. 
Clasificación:
5.0

Nothing everything was Great Thank You Again

NOEL W. 
Clasificación:
5.0

They are perfect wouldnt rent an U-Haul anywhere else

Joe J. 
Clasificación:
2.0

The lady was very rude, and the business next door asked her if my truck was doing business with U-Haul and she said no, and almost got my truck toed, she was just rude.

James C. 
Clasificación:
5.0

Just keep doing what your doing! If it's not broken don't fix it.

TAMMY M. 
Clasificación:
5.0

I won't be using Uhaul again. I was charged additional almost 15 for gas. It was not that much less.

MONIQUE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

pat H. 
Clasificación:
3.0

They took $ 100 from me and my on the online receipt it say $32 was given back only $15 was

Thalia M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHAD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

AJ was very pleasant and explained everything without any hesitation

CHRISTINE M. 
Clasificación:
5.0

I plan to use this location and share my experience.

JENNICE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray M. 
Clasificación:
3.0

They did not update new store hours on their website, place is disheveled. No place to park vehicle while using facility. Parking very limited. Staff counter person very and helpful. This would not be first place I would rent from.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell H. 
Clasificación:
5.0

This is the second time I rented from them. I'll be back when needed. Thanks again.

Janeen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrey M. 
Clasificación:
5.0

Friendly and easy.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen K. 
Clasificación:
5.0

everything was perfect the gentleman was very proffessional

Karen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren T. 
Clasificación:
5.0

I've done business at this location several times in the past. In fact, this is my "Go To" location! The owner and his assistant are always professional, courteous and helpful. I highly recommend this location to anyone in our area needed a UHaul!

Karen L. 
Clasificación:
5.0

Very supportive lady. Did the checkup very quickly. Was very courteous.

Adnan Y. 
Clasificación:
5.0

You guys were perfect! The location at the mall couldn't fulfill my reservation and you guys had a truck ready to go for me! Very thankful for your availability and service

Holly K. 
Clasificación:
1.0

I am so very disappointed at the service I received. First when I arrive to pick up the truck that I reserved and had a order number for was not available. I was told that someone with the same last name as me was given the truck. ID wasn't check to confirm that it wasn't myself but because of the same last name they assumed that it was me that came. Because of this I was given the van. I had a house to move so because I had a way smaller vehicle Then what I asked for we had to make multiple trips. Mileage pricing was not lowered for me because of this inconvenience. I also reserved a dolly for the move and that wasn't available either. I was told that I was able to keep the van for the weekend but would have to pay for mileage that was being used. I return the van the very next day keeping it for one day because of the size being so small we needed it for multiple trips back-and-forth to the home that I was moving to so we wasn't able to get done in the time frame I planned for. Once I return the van I was called 20 minutes later saying that I would be charged $100 if I didn't come and remove a piece of wood that was the size of a broomstick and a small piece of carpeting the size of a piece of tissue. I myself did forget to put in gas but once I went to gas Station it took $10 to replace the gas back to where I receive the van on. Had I not replace the $10 and remove the small piece of wood and carpeting I was threatened to have to pay $100. I was appalled at the tone I was given being that I didn't even receive what I reserved. It was very unprofessional to give away the truck that I reserve to a person with the same last name without checking proper ID or driver's license. I've rented U-Haul trucks many times and never have I receive such unprofessionalism in this Reservation. I am not happy with the service at all.

Dalemieka J. 
Clasificación:
1.0

I am so very disappointed at the service I received. First when I arrive to pick up the truck that I reserved and had a order number for was not available. I was told that someone with the same last name as me was given the truck. ID wasn't check to confirm that it wasn't myself but because of the same last name they assumed that it was me that came. I'm Dalemieka Jeter. Because of this I was given the van. I had a house to move so because I had a way smaller vehicle Then what I asked for we had to make multiple trips. Mileage pricing was not lowered for me because of this inconvenience. I also reserved a dolly for the move and that wasn't available either. I was told that I was able to keep the van for the weekend but would have to pay for mileage that was being used. I return the van the very next day keeping it for one day because of the size being so small we needed it for multiple trips back-and-forth to the home that I was moving to so we wasn't able to get done in the time frame I planned for. Once I return the van I was called 20 minutes later saying that I would be charged $100 if I didn't come and remove a piece of wood that was the size of a broomstick and a small piece of carpeting the size of a piece of tissue. I myself did forget to put in gas but once I went to gas Station it took $10 to replace the gas back to where I receive the van on. Had I not replace the $10 and remove the small piece of wood and carpeting I was threatened to have to pay $100. I was appalled at the tone I was given being that I didn't even receive what I reserved. It was very unprofessional to give away the truck that I reserve to a person with the same last name without checking proper ID or driver's license. I've rented U-Haul trucks many times and never have I receive such unprofessionalism in this Reservation. I am not happy with the service at all.

Lanita L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne P. 
Clasificación:
5.0

The man was very nice,

karen F. 
Clasificación:
5.0

Get more trucks.

Missy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Turquoise C. 
Clasificación:
5.0

You need to update your computer. Poor girl took 35 minutes to check me out.

ambridge F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad Z. 
Clasificación:
5.0

It took about four different times and was not very efficient to check out the truck through the app

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patriciann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ambridge F. 
Clasificación:
2.0

Location seemed messy and disorganized. Attendant seemed preoccupied and was rushing me. Lock on driver-side vehicle door would not unlock as it should. Not a great experience.

eric P. 
Clasificación:
3.0

Convenient location truck could have been a lil cleaner inside but was okay for purpose.. the whole verification process with pickup took way to long i feel that should be done prior to pickup i was late starting to move so the guys i had helping werent happy but like i said it was convenient esp. With the location having limited Saturday hours.

Dawn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda L. 
Clasificación:
4.0

Ninguno

Samuel M. 
Clasificación:
5.0

The manager at pack & ship in Aliquippa is what all managers should aspire to be like

Barry F. 
Clasificación:
5.0

Couldn't be more pleased with Pack and Ship in Aliquippa, PA AJ was great! ¡Gracias!

Jennifer S. 
Clasificación:
3.0

truck was there but needed key from lock box but needed combination...called 4 times with in 1hr 25 min and put on hold and waited and waited finally chat talk and got code with in 10 min. should be better way to receive code and also customer service should'nt put you on hold and forget customer but suggest chat talk...you have to select better music when your on hold for 1hr 25 min

Richard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tameka A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
4.0

Get the truck fixed it wouldn't start after putting gas in it my poor 80 year old grandmother had to walk from gas station to the return location pack n ship to tell them that the truck wouldn't start and was stuck at the gas station. And still got charged over $90. Really feel like she should have been accommodated or refunded something for the inconvenience.

esther C. 
Clasificación:
5.0

I really can't think of anything, the service is always excellent at this location and the staff is very professional. We will rent from them if we need to again in the future.

Frank S. 
Clasificación:
5.0

I like how the dolly was already secured inside along with the blankets. I would say adding some ratchet straps would be helpful.

CHRIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

brandi B. 
Clasificación:
5.0

No improvement needed.

Toni C. 
Clasificación:
3.0

I needed truck for 30 hours wish you had 6 and 12 hour rates

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa D. 
Clasificación:
4.0

Can't comment as we stopped the truck and trailer off on Sunday afternoon and put the keys in the slot.

Alan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
2.0

The woman at this location was extremely short with us and very rude. I had reserved the truck through the Beaver Valley Mall location at the beginning of the week for the following Saturday. The man had told me that the 15 ft trucks did not come with a ramp so I went with the 20 ft which he said did. But they weren't going to have that size truck and a day or two before pickup I would receive a call where to get that size truck. when my girlfriend and I arrived at Pack and Ship, the woman said we were in their computer for a 15 ft truck. I said I believed that to be wrong and then some confusion ensued. While my girlfriend and I tried to figure out what was going on, the woman started giving my girlfriend, then myself an outrageous attitude. I needed the truck that day so I played nice or I was about to tell her to go F herself and go find another location, or company all together. Other customers came in and experienced her attitude and were disgusted also. I plan on making it a point to discourage anyone I can from doing business with them and I hope Uhaul has better integrity than this person who represented them.

mark D. 
Clasificación:
5.0

The vehicle I drove was fine with the exception that the steering box was quite loose, more than an 1/8th of a turn required to steer the truck. The pickup and drop of facility was excellent.

Klaus P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann M. 
Clasificación:
3.0

I need someone to call me to discuss the horrible service I received by U Haul. 412-760-8519

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

erik P. 
Clasificación:
5.0

Everything went fine. Come in sign for truck in about 10 minutes off and running.

Marva D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

veronica L. 
Clasificación:
5.0

Thank you for contacting us to let us know the fishing net was left in the truck :)

Travis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

desiree V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cliff H. 
No se han enviado comentarios para esta ubicación.

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