Customer Reviews for Pacific Auto Spa & Detail Center
(U-Haul Neighborhood Dealer)

Rating:

2.0

The worker came out to get the key from me and said I'd be getting an email receipt. It didn't come by the next afternoon so I called Uhaul to check the status. The location had not checked in the vehicle. After eleven days and five phone calls (this location is closed on rainy days), it was finally resolved. It seems that the location didn't have the truck on their work list even though their location was on my contract. They finally closed out the truck rental. The reason I chose two stars is that even though it wasn't their fault that the list failed to update, they never took any kind of proactive action to try and get the truck sitting in their lot checked into the system. And it was a major hassle for Uhaul to get in contact with them due to unpredictable hours based on the weather.

Rating:

1.0

Give me right instructions . And dont send me to close buildings

Rating:

5.0

Nothing, they were great.

Rating:

5.0

Nice location and someone immediately ran over when we pulled in the parking lot.

Rating:

2.0

The place is a car wash/ detail business, hard to get into. I asked if correct place, I was told to just leave it there and I'm free to go. No one check fuel tank or back of truck or walked around to check damages, etc hours later got call from Uhaul asking if I needed more time returning truck, I told them already did at 1030. Apparently I wasn't checked off at drop off location either

Rating:

3.0

A little more direction to UHaul customers, since this is also a carwash. If I hadn't gone online and read comments, I would not have known where to take the truck to return it as everything else was chained off. The one door we could see looked like it was locked and screened off, but when I tried the knob it was open. Just a little signage to invite UHaul customers inside and let everyone know that they are open would be nice. It was dark inside, no lights and only one window, not inviting.

Rating:

1.0

Got the truck with no gas and returned the truck with gas below 1/4 line and yet I got charged for not filling the tank to 1/4. Called George in this location and promised that he will take care of it but unti now, nothing was done to fix the issue!

Rating:

1.0

The location was closed and it was very confusing where to leave the truck and you had to walk a far distance in a poor lit area to drop the keys in the box. As a woman that isn't very safe.

Rating:

1.0

This is not a good location for U-Haul dealer. Being that it is a car wash, there are days when this location is closed due to weather conditions so assistance is unreachable. They also do not follow procedure upon returning rented equipment. My rental was not closed out until over 48hrs later and if I had not reached out to customer support, I would have been charged the late fees.

Rating:

1.0

After the first location double booked , I was sent to another location to pick up a truck & equipment I requested. They went to “check” the truck & didn’t put any equipment inside. I called & let them know there wasn’t any equipment in it & they said they didn’t have any either ! I was sent to separate main location & this location attempted to charge me for the mileage because THEY didn’t have the equipment I requested & paid for. I will never use this location again

Rating:

1.0

Im not very happy, you charge me for an extra day and I returned at 11:20 am. There was no one at the office seams to be short stuff. I left the keys with the guy in chage, I asked him if I had to do anything he said no. Now I'm being charge because they didnt do their job of registering the return on time. I sent a message and havent get anyone to contact me.

Rating:

1.0

This location is closed and looked abandoned. I was not able to access the parking at the location because it was all fenced off. I tried calling uhaul customer service and couldn't get a hold of anyone again because of long wait times. I had to call another uhaul drop off center. They were open and had great customer service.

Rating:

2.0

The rental location was changed due to lack of vehicle, we were sent to the San Bernardino on Redlands Blvd location which believe is mainly a car wash, The women there did her best to find our reservation (26418209) but would not take the number that I would provide! Anyways she found our name and we were handed off to a very quiet gentleman who led us to a very dirty truck, he was not courteous or helpful, simply started the truck, said he had to move a vehicle and was not seen at all, after 10 minutes or so a nice man came and moved the blocked vehicle, all this time the vehicle was left running, we waited for someone to go over the condition of the vehicle but no one showed up, so we left and went to put gas in the truck, then we noticed how filthy the truck was, the top cab light was hanging by a wire and the steering wheel back cover was gone, After the use of the truck we dropped off the truck at the Hemet location ( who by far had a better and more helpful staff and reported the situation

Rating:

2.0

I reserved truck for rancho cucamonga. Was called and told no truck there, i have to drive 20 miles to pick up truck. I was told i would be credited for the miles. i was charged for them and extra gas as well. They did not have the extra eqipment i ordered and was told to go to yet another location to get them. I didnt do that and told her i was not going yet she charged me for the dolly??????????? bad experience and overcharged for truck and gas and equipment.

Rating:

5.0

Came right up to me when I pulled in and got everything taken care of promptly.

Rating:

2.0

I was wrongfully charge for gas and I brought it back the way I picked it up although I was refunded the team need to check the records before renting out equipment

Rating:

3.0

I added a dolly to the vehicle rental and they didn't give it to me. I went to another location and they didn't want to give it to me either, although I had already paid for it.

Rating:

2.0

I showed up and had people clean cars yelling for me where to park then when I asked for a receipt I was told it would be emailed to me 3-4 days later I got a call wanting to know why I hadn’t dropped off the rig yet????

Rating:

2.0

It turns out I was lied to by the staff at the drop-off location. They told me several times I would get credited for the extra 1/4 tank of fuel I returned the truck with. This turned out to be untrue. I hate being lied to!

Rating:

3.0

Front desk rep and crew member were very helpful.

Rating:

3.0

The people were nice but it took a long time with phone calls to talk them through it. We were not given a inspection with the truck or even walked over to the truck. The rented dolly was forgotten to be placed in the truck .

Rating:

1.0

Our drop off experience was almost worst than the pick-up. First the instructions on the contract were not thorough, and were inaccurate. No one answered the number I was told to call when dropping off. I called many times and it just rang. This location did not have visible signage that pointed me to the drop box located in the back. There was a Covid testing line going to the back, so that was a deterrent to walk back there during the 45-50 mins I was there trying to reach someone about dropping the truck. I had to put the dollie in the cabin to help avoid theft from the easily accessible back area. I was on the phone trying to reach someone in the correct department for exactly 40 mins before it disconnected me. I was on a 2nd phone speaking with Angie from another department, and she was so very helpful. I had previously spoken to 2 other people who did not care about my problem, and just transferred me to the 24/7 department that never assisted me.

Rating:

1.0

First of all the lady working at the desk was un organized and lied about the gas fuel not being filled all the way up in the uhaul when I know it was fueled up when I dropped it off clean and on time someone there had to drive it un professional I will not recommend this place for a drop off

Rating:

2.0

That place is not really business company it just like pick up from car wash area and it alright. Also not have sent email for take pictures truck around if have damaged but I did save pictures some few damage that someone did happen when I go ready pick up truck.

Rating:

3.0

They over charged me on the bill. They rounded up, it was only .22 so not the end of the world but more the principal.

Rating:

3.0

Improve costomer service

Rating:

1.0

Even with a reservation, it took an hour to pick up our truck from this location.

Rating:

5.0

Some delay in getting a photo of my drivers license submitted.

Rating:

3.0

not possible after hours return. place close and locked with chains.

Rating:

3.0

I would recommend this location to a friend because in my time of need they were available. But I do have some issues with that company. 1. They do not answer their phone, I called and called nobody answered. 2. The gal who helped me was not well-versed or educated with certain highlight points of the contract. 3. When I returned the trailer on Father’s Day they were just closing up early and I asked the owner if I could get a receipt for returning the equipment and he told me that his employee had already put it into the system. I called U-Haul on Monday and Tuesday after Father’s Day to see if the equipment was back in the system and it was not per your customer service reps. The reason why I was checking to see if it was back in your system was because the rental company did not give me a receipt and I did not want them charging me for an extra day or two claiming I had not brought it back yet. I think they could learn to do a better job with communicating to the customers and receive more training and education on the contract. But I am very thankful they had the piece of equipment I needed. Thank you U Haul 👍

Rating:

3.0

Small location only one U-Haul truck is there and I waited around 15 minutes while they figure out where the key was. Overall the first cashier at the car wash/ uhaul rental was fair and the other who took over was confusing the situation and relayed my visit.

Rating:

1.0

Customers should not be allowed to schedule reservations that are beyond closing time if the site will not honor said reservation time. If the site cannot accommodate there should be AT LEAST 24 hours notice to make the appropriate arrangements. Also UHaul should not advertise 24/7 availability if that is not possible.

Rating:

5.0

Great customer service

Rating:

2.0

The process to pickup the uhaul truck almost 40 minutes. Also, no instructions were given for return. I returned after hours and property was locked up with no drop box. I had to leave the truck on the street and return the key the following day. And, it appears I have been charged for 2 days of rental when I actually returned after 12 hours of use and the insurance charge was double billed.

Rating:

2.0

Right rear view mirror requires the driver place his head at the windshield. Needs to be readjusted. The car wash chief required I back up 30 feet and exit through the entrance. He would not let me drive forward through an empty car wash stall and out the exit. Location was 6 miles from the place I made the reservation and the notice came as I drove to pick up the truck. Had to wait for the person coordinating the rental to arrive. No recompense for time, gasoline and inconvenience.

Rating:

3.0

To make sure person working front desk, and trying to work uhaul desk has help, it took for ever to get our uhaul , but she was vary nice, and i felt sorry for her.

Rating:

1.0

Stop affiliating with this disaster of an establishment

Rating:

4.0

There is no capability for checkin receipt or receipt when the truck was returned. It will be better if there is some form of confirmation in paper when the truck is returned (other than taking a photo of the truck).