Exceptional customer service .
Edward smith
Customer Reviews for PHN Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will most definitely use PHN Services again the staff there are very professional and super nice!
Don HopperExcellent experience with both locations. Professional and knowledgeable employees. People of integrity, sure make a difference with companies.
Barry DecinaVery nice accommodating employees from both locations, especially, knowledgeable and professional with all my concerns.
Barry DecinaN/A
Timothy AlfanoTracy was very helpful with dropping off after hours.
Marguerite MacaioneTracy was great!
Shanon SheetsN/A
Beverly DixonNothing
Glenn SwensonThe owners at PHN are awesome. Nicest couple I've ever met.
Leslie McBrayerUhaul that and a bag of chips!!!
Carol WalkerPicked up smoothly
Christopher Specht-gossEverything went as smooth as always.
Tony TerenzioI will need it again.
MICHAEL CLARKIt was questionable whether or not I was going to be able to leave with a loaded truck and Auto Hauler. The auto hauler was there but my car was not on it. Fortunately for me the manager was still on site to load my car. Had he not been there the person who made the arrangements was not capable of helping me load the car. And there was no one there the rest of the day. Also, the gas level was marked incorrectly. The gauge read between 1/2 and 3/4 but the sheet was marked 3/4 of a tank. I received a call from a U-Haul representative named Steven (or Stephen) who told me he would make it read at 1/2 tank and add 100 miles. He told me these changes wewre going in my rentals records, i.e. to follow my trip. More on that below.
Jim KingI was given a truck with a dirty cab and then charged on the check in for cleaning even though I presented photos of interior upon pick up
Grace ModeThe woman at the pick up place was amazing. She is a superstar with customer service.
Robert ReavisMs. Easter was great~ Couldn't be better!
Gerry HuntleyGreat customer service EXCELLENT
Latoya DavisAwesome, professional and so helpful!
victoria barkleyAlso had to fight to drop off here due to uhauls inability to follow simple directions. This was the agreed upon drop off location that uhaul changed to another state 45 minutes away.
JANPAUL ROBERTSVery friendly and courteous. They made our moving easy.
Todd SchiffGreat Service
Aurther CohenSuper friendly staff and incredibly helpful. They seemed genuine in wanting to know that the equipment worked well for me and assisted me in backing the trailer up as I’m not as comfortable doing so myself
Michael WashingtonEverything was great.
Amber EllenburgExtremely friendly and accommodating owners! I highly highly highly recommend using this place over any other. These people are wonderful and will go above and beyond for you.
Missy StemenLady at this locations was very informative and nice! Will rent from here again
Joseph PayneExcellent service. Went out of their way to assist. Thank you!!!
Pam LindsayMore lighting would have helped as we tried to upload a photo for the mobile drop off. Very dark.
Millicent KittrellGreat coustomer service. Would recommend to all! They even gave me a ride home!
Mark BurrGreat service and clean vehicle! Much appreciated!!
Dominique ToonDevine appt. The office was closed on December 26 I was in the parking lot booking and didn't realize they were closed, a lady comes out and tells me to come in and finish my booking she noticed I was in the car taking a selfie trying to upload it, She told me they were closed today but she happened to stop by office briefly. She was a whole Blessing, very nice, and Full of Joy, She is an awesome worker.
Takina BonnerI reserved the truck at a location in Boiling Springs, NC but had to go to another location in Shelby, NC to pick up and return. That some mileage to my trip that I did not anticipate,
Douglas ScatesUnhooked my trailer upon arrival
hugh noblesNa
Antoinette HowellStop cheating me out of there money we didn’t go over mileage
Tikela BanksGreat customer service
Antoinette Howell5 Star service and experience. I have used they’re services before and they’re always there for me to help any way they can. Thank You.
John ShaverThe first location I went to drop off truck was Smith street. They no longer take uhauls so this was a frustration point but the lady in Lafayette was super nice
jessica cookThe service and professionalism was great the time required to check out and check in equipment was phenomenal! Would use them again.
Walton Pitchfordchange nothing, everything was great
Glenn FordVery friendly and very helpful
Karen WoodsTracy was top shelf to work with. Thanks for all the help.
Joesph BentonVery helpful with pickup and instructions
Owen FredericVery happy with truck, furniture dolly and blankets. We have no areas to improve. Great experience.
William PickensEasy mobile pick up. Handled all online and through mobile. Clear and easy process.
Derrick ThompsonThe owners were super helpful! They provided step by step guidance in fastening the trailer to the hitch, in the super humid weather! Made sure all equipment was operating properly, especially the lights. Very friendly, welcoming and polite and quick. There was no issue in returning the trailer sooner than expected. They helped un-hitch the trailer when we brought it back.
Andrea BaileyWe always go to this location when we need a UHaul. They have the nicest and most helpful service!
Jeremy BowenThe lady Tracy was nice, but the truck broke down and i really hoped that the location was better-prepared to assist when expecting vehicle being dropped off at their location. I was just less than 5 minutes from their location.
Merenda TateGreat people in the office Very thorough in explaining my information I will rent again from this location
Myrtle LawsonThis place went the extra mile helping me with the trailer. He even changes my fuse in my truck when the signal light on the trailer was not working correctly, because of a bad fuse in my truck. I am grateful and appreciative for the support UHAUL gave me that HERTZ would not. Again, Thanks...my daughter 's wedding was a success because of you.
MICHAEL BANNERTransparency in charging.
Henry BoydPHN was great. Uhaul overall was awful.
Laura LancasterWhen I got my receipt I noticed I was charged for the insurance which I declined when I set up the reservation. Someone added it without my knowledge, increasing my price.
Jeremy BowenThis location goes above and beyond to make sure not only are customers safe on the road but other people and their equipment!! Employees were VERY nice and knowledgeable! Thank you guys again
Michele BrownAbsolutely not a thing
Chavus Kernes