Customer Reviews for Owatonna Self Storage
(U-Haul Neighborhood Dealer)

488 reviews

3103 Hoffman Dr NW   Owatonna, MN 55060

(507) 444-9356

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 2 pm - 6 pm

Services at this Location:

Contact Us

(507) 444-9356

3103 Hoffman Dr NW
Owatonna, MN 55060

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 2 pm - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Alisha V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam W.  |  Overall Experience 
Rating:
5.0

Excellent customer service!!

Lila L. 
Rating:
5.0

Customer did not leave a comment.

JOHN S.  |  Overall Experience 
Rating:
5.0

Perfect! The process was smooth and I was done in 5 minutes! I would recommend this site 100%.

Jean S. 
Rating:
5.0

Nothing to improve, the lady was fantastic. Wish I knew her name.

Michael L. 
Rating:
4.0

Let the customer know that the self check-out for after-hours drop off will require taking multiple pictures, so don't fully lock the cargo bay until you are at the location and taking the pictures.Hopefully this will slightly lessen the amount of time spent outside at night now that it is colder.

Kerry S. 
Rating:
5.0

I have never had a bad experience with haul.

STEPHEN P. 
Rating:
5.0

Very pleasant staff thank you.

Elizabeth S.  |  Overall Experience 
Rating:
5.0

Very welcoming staff, easy to work with, unit stayed dry, they have pallets on-site to use if you need them, highly recommend this storage facility!

Angela O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

Jessica L.  |  Overall Experience 
Rating:
5.0

Jeremy was extremely helpful and friendly! Based on my experience with him alone I would use this location again. As for my 24/7 reservation, I was confirmed for a pick up at 7:30a, after hours. When I arrived, the online app said I couldn't pick up until 9am, when the store opened. This was very frustrating. I called a little before 9am and Jeremy said he had been waiting for me since 7am, so I could come in any time, and he wasn't sure why the app told me that I couldn't pick it up. Our group was ready to load and had to wait for 1.5 hours which delayed our day. My high ratings are due to Jeremy's great customer service and helpfulness!

Cindy G. 
Rating:
5.0

Customer did not leave a comment.

Rick W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

So easy to work with. If needed, will for sure tell people that need a way to move. Rent from this business.

Tim B. 
Rating:
5.0

Staff at the location is great to work with.

Matt K. 
Rating:
5.0

Service was outstanding! Jeremy was very helpful, as he went above and beyond expectations to help make our move a great experience! I highly recommend Owatonna Self Storage for U-Haul rental.

Jon E. 
Rating:
5.0

Customer did not leave a comment.

Joan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great service

Mark M. 
Rating:
5.0

Fast efficient friendly service. I highly recommend this location to anyone in need of U-Haul services,

Phillip T. 
Rating:
2.0

Have a bigger area for pickup. It would have been nice to have a spot to park while doing the check in. Had to park on the road.

Clint W. 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

No issues, friendly staff & secured facility.

Heather G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
1.0

Even after giving me an extra 100 miles it still wasn't enough to get me home without paying extra it's not the locations fault it's U-Haul in general

tony M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Kind and professional

Samuel P. 
Rating:
4.0

Some dirt in the cab. Requested a few more miles since having to drive to neighboring town to load.did not receive any.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer V.  |  Overall Experience 
Rating:
5.0

Always great service!

Chad C.  |  Overall Experience 
Rating:
5.0

I have no issue with the location; however I didn't rent from Owatonna, I was told that I had to go there to get the vehicle I reserved in Fairbault. Uhaul should have transported the vehicle to the location, it's a large enough company to give better customer service.

Gregory M. 
Rating:
5.0

They were able to help me the day of looking for an U-Haul. Easy pick up and drop off, which I like and appreciate. Thank you

Shanda B. 
Rating:
5.0

Customer did not leave a comment.

louis W. 
Rating:
5.0

Customer did not leave a comment.

Gage W. 
Rating:
1.0

The lot to park the uhaul for dropping off after hours was locked up. There wasn't a spot in the outside of the gate to park the uhaul as the gate stated if you block the gate all towing charges will be given to the renters of the uhaul. I tried contacting the people at the location to get into the gate but no one answered. We were left clueless as to where to leave the uhaul and made the decision on our own hoping we wouldn't be charged additional for parking in the “wrong” spot.

KELSIE D. 
Rating:
5.0

Appearance of the lawn and grounds are well kept A+ on that location.

Matt K. 
Rating:
4.0

Customer did not leave a comment.

Dave Z. 
Rating:
5.0

Customer did not leave a comment.

Sara D. 
Rating:
3.0

The vans air conditioning would turn itself on and off. The brakes barely worked. I had to press as hard as i could to get them to work. The staff was friendly but the amount to rent was outrageous. Never again will i rent there again. I've told friends to not rent there either.

Jason M. 
Rating:
5.0

Thank you Owatonna Self Storage for your excellent customer service!

Dylan V. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Doug K. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Jared C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Owatonna Mn. Location is awesome...they know their stuff. Great people! Very accommodating!

Betty V. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Jared S. 
Rating:
5.0

Great Customer Service!

Jared C. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Just keep doing what your doing

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

Excellent location. Friendly service. Efficient process.

Jay D. 
Rating:
5.0

Great service

Brian P. 
Rating:
5.0

Thank you for the excellent service!

Bridgette H. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Awesome people at this location.

Joshua H. 
Rating:
5.0

The people were friendly and helpful. The trucks and equipment was well priced and easy to use.

Tim H. 
Rating:
4.0

Customer did not leave a comment.

DENISE H. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

WADE M. 
Rating:
4.0

Despite being a Sunday afternoon Counter/Service rep was very friendly and attentive. Excellent customer service, great attitude!

Rickey M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
4.0

Customer did not leave a comment.

Scott L. 
Rating:
1.0

I would definitely not recommend this location as a drop off location. It was nearly impossible to figure out where to go and where to leave the vehicle. I tried the phone number multiple times that was given to me to call when I arrived for drop off, and there was no answer. I also called the general customer service line for U-Haul and was on hold for a very long time, and gave up. I'd recommend having much better signage and directions for what to do if the office is closed.

Maija S. 
Rating:
3.0

The issue we had was with the phone support. I called and held for 22 minutes. When I got to a rep he told me that I should do a hard reset. Then literally hung up. I'm sure you can pull the recording and if not I also have a recording of it I can share with you and anyone else interested in how UHaul does service over the phone. We ended up late to our crew by nearly an hour because I had to start the whole process over after he hung up. This wasn't a connection issue, this was a training issue- disappointed on a day that was already high stress.

ZACHARY B. 
Rating:
3.0

Customer did not leave a comment.

Dwayne H. 
Rating:
5.0

Woman I worked with was very helpful and accommodating. She reimbursed me for the wiper inserts without question. She looked at the old ones with disgust. It should never have left that way she said, as she apologized over and over. She is the only reason I will consider U-Haul again in the future. You should be thanking her. She saved you! I am still very disappointed with the condition of the truck I rented and the service I received on the delivery end. I want to be contacted.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Ryan J. 
Rating:
5.0

The young lady helping us was professional and courteous. I would recommend anybody to this location.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Quit charging me $20 if I do not complete your text check in and be sure both the location manager and the renter both know what is required of the online text that is mandatory.

Jon T. 
Rating:
5.0

Customer did not leave a comment.

LYNDON F. 
Rating:
5.0

Customer did not leave a comment.

Kurt B. 
Rating:
5.0

Phone usb jacks

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

Lynette B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

lee W. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
4.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Customer service and assistance and this uHaul store was outstanding!

Brenda O. 
Rating:
4.0

The inside of the trailer was clean. That was the only important factor. The outside being dirty was not material to the rental.

Neal J. 
Rating:
3.0

Customer did not leave a comment.

Dean W. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

The young man that assisted us at the Hoffman Drive location in Owatonna was amazingly helpful. Very courteous, knowledgeable and in our opinion went above what's normal in today's world. Amazing customer service skills. Deserves a huge pay raise !!!

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Allen J. 
Rating:
5.0

Nothing that I can think of. Customer service was excellent. Helpful, questions answered easily & no complications.

Julie W. 
Rating:
5.0

Well run.

Paul D. 
Rating:
3.0

Easy pick up and easy drop off.

Vernon A. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

keep doing what your doing.

Ted R. 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Angela V. 
Rating:
5.0

Customer did not leave a comment.

Bryan Y. 
Rating:
5.0

Nothing, went very smoothly.

Michael C. 
No reviews have been submitted for this location.

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