Customer Reviews for Owatonna Self Storage
(U-Haul Neighborhood Dealer)

569 comentarios

3103 Hoffman Dr NW   Owatonna, MN 55060

(507) 444-9356

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: 2 p. m. - 6 p. m.
Horario especial
  • 10/2/2022: cerrado
  • 10/9/2022: cerrado
  • 10/16/2022: cerrado
  • 10/23/2022: cerrado
  • 10/30/2022: cerrado
  • 11/6/2022: cerrado
  • 11/13/2022: cerrado
  • 11/20/2022: cerrado
  • 11/27/2022: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(507) 444-9356

3103 Hoffman Dr NW
Owatonna, MN 55060

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: 2 p. m. - 6 p. m.
Horario especial
  • 10/2/2022: cerrado
  • 10/9/2022: cerrado
  • 10/16/2022: cerrado
  • 10/23/2022: cerrado
  • 10/30/2022: cerrado
  • 11/6/2022: cerrado
  • 11/13/2022: cerrado
  • 11/20/2022: cerrado
  • 11/27/2022: cerrado

Show All Hours

  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Always kind and friendly customer service.

Tammy W.  |  Overall Experience 
Clasificación:
5.0

Out of their way to help us with drop off after their hours, can't say enough about their help

james K. 
Clasificación:
5.0

We rented a moving truck to move my Son into his new home. The staff was very nice and professional. They explained everything in full and were right upfront about any other charges or fees that we could incur. I would highly recommend this location if you are in need.

Jason B. 
Clasificación:
5.0

Excellent customer service, went out of their way to make sure we were taken care of with no issues. Thanks! -Rick

Rick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt K. 
Clasificación:
5.0

If I'm going to rent a trailer or truck in Owatonna, it is from this location. The people that work there are great and the equipment is always in great condition.

Sherrie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM S. 
Clasificación:
5.0

Excellent service quick and check in

sally K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe N. 
Clasificación:
3.0

Bright headlight out and left maker lights go off when brights turn on steering is out of algianment and rides terrible

Jacob C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chad and Sheena G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jodi E. 
Clasificación:
5.0

Awesome storage facility. Such friendly, caring and attentive staff. I will use this establishment again when I am in need of storage.

LINDA M.  |  Overall Experience 
Clasificación:
1.0

Little to no instructions for parking trucks, was near exits and gates with no code to get in to the other U haul trucks with fear of being charged the towing or moving fees. Better signage, instructions, or customer service available to help.

Machayla M. 
Clasificación:
5.0

The whole process was very easy. Great customer service!

John L. 
Clasificación:
5.0

Everything went perfect

CARL W. 
Clasificación:
5.0

Nothing.

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn H. 
Clasificación:
5.0

Great location to rent from

Matt K. 
Clasificación:
5.0

Definitely no areas that need improvement. Staff here are exceptional when it comes to customer service and being helpful.

Jeremy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh P. 
Clasificación:
1.0

Confusing drop off location

Tanner G. 
Clasificación:
5.0

Great location to rent uhaul equipment from always good to work with.

Matt K. 
Clasificación:
5.0

All very good!! Great service and staff!!

KENT A. 
Clasificación:
5.0

I refuse to rent from anywhere else! Excellent service and communication!

Ryan J. 
Clasificación:
5.0

Very well run location. Friendly and responding in a timely manner to fullfilling my rental.

Roger A. 
Clasificación:
2.0

Very unclear on where to park. We did our best guess.

Stephanie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry J. 
Clasificación:
3.0

Do what you say ,...........

KEITH S. 
Clasificación:
5.0

Josh was really polite and helpful great location

Matt K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy B. 
Clasificación:
5.0

The staff were friendly, organized, and helpful.

Dean D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas L. 
Clasificación:
5.0

Very helpful and friendly. Helped me hook up- in fact he did it all :)

paul O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

Easy check in check out.

ALEXIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris B.  |  Overall Experience 
Clasificación:
5.0

Absolutely fantastic service...

Kimberly E. 
Clasificación:
5.0

Very helpful and informative. Equipment in excellent condition. No worry rental.

Kathy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
5.0

The young man was very helpful nice and patient .

Wendy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P. 
Clasificación:
5.0

Excellent location Jeremy and staff do a great job at this location

Kath M. 
Clasificación:
5.0

Renting a trailer there has always been very easy.

Roland C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon E. 
Clasificación:
4.0

Great customer service very friendly

Anastasia J. 
Clasificación:
5.0

Great Customer service at this location!

Ryan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremiah W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany M. 
Clasificación:
4.0

El cliente no dejó un comentario.

lee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela and Stan M. 
Clasificación:
5.0

Everyone I met there were courteous, polite, well humoured. Great to be around people who don't wear frowns all day. Wonderful to work with. Quick response to everything I ever questioned about. Maybe the have ESP?

Frank J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin S. 
Clasificación:
5.0

It was -15degrees and Jeremy had the U-haul started and ready for me to pickup the truck.

Matt K. 
Clasificación:
3.0

Was never told I'd have to have uhaul call people at 1 in the fricken morning. All this stuff you should be able to do ahead of time. Took over 30 min just to pick it up.

Brandon L. 
Clasificación:
5.0

Very friendly staff have no issues,, explanation of procedures and equipment was excellent

Shane S. 
Clasificación:
5.0

Jodi does a great job

Matt K. 
Clasificación:
5.0

El cliente no dejó un comentario.

isaac P. 
Clasificación:
5.0

I got great service. The employees were helpful and friendly. I enjoyed interacting with them. The truck ran great. They didn't have straps. That would have been helpful.

Iris J. 
Clasificación:
5.0

The staff is very friendly and helpful. The unit was clean and easily accessible. I appreciate the security fence and gate.

Marie L.  |  Overall Experience 
Clasificación:
4.0

Have better drop off and pick up experience. Very difficult when locations are closed.

Jacob L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B.  |  Overall Experience 
Clasificación:
5.0

Very good experience!

ryan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Change the website to reserve truck. I was sent nearly 200 dollars of stuff I did not need and certainly did not intend to order

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisha V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam W.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service!!

Lila L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S.  |  Overall Experience 
Clasificación:
5.0

Perfect! The process was smooth and I was done in 5 minutes! I would recommend this site 100%.

Jean S. 
Clasificación:
5.0

Nothing to improve, the lady was fantastic. Wish I knew her name.

Michael L. 
Clasificación:
4.0

Let the customer know that the self check-out for after-hours drop off will require taking multiple pictures, so don't fully lock the cargo bay until you are at the location and taking the pictures.Hopefully this will slightly lessen the amount of time spent outside at night now that it is colder.

Kerry S. 
Clasificación:
5.0

I have never had a bad experience with haul.

STEPHEN P. 
Clasificación:
5.0

Very pleasant staff thank you.

Elizabeth S.  |  Overall Experience 
Clasificación:
5.0

Very welcoming staff, easy to work with, unit stayed dry, they have pallets on-site to use if you need them, highly recommend this storage facility!

Angela O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica L.  |  Overall Experience 
Clasificación:
5.0

Jeremy was extremely helpful and friendly! Based on my experience with him alone I would use this location again. As for my 24/7 reservation, I was confirmed for a pick up at 7:30a, after hours. When I arrived, the online app said I couldn't pick up until 9am, when the store opened. This was very frustrating. I called a little before 9am and Jeremy said he had been waiting for me since 7am, so I could come in any time, and he wasn't sure why the app told me that I couldn't pick it up. Our group was ready to load and had to wait for 1.5 hours which delayed our day. My high ratings are due to Jeremy's great customer service and helpfulness!

Cindy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

So easy to work with. If needed, will for sure tell people that need a way to move. Rent from this business.

Tim B. 
Clasificación:
5.0

Staff at the location is great to work with.

Matt K. 
Clasificación:
5.0

Service was outstanding! Jeremy was very helpful, as he went above and beyond expectations to help make our move a great experience! I highly recommend Owatonna Self Storage for U-Haul rental.

Jon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Great service

Mark M. 
Clasificación:
5.0

Fast efficient friendly service. I highly recommend this location to anyone in need of U-Haul services,

Phillip T. 
Clasificación:
2.0

Have a bigger area for pickup. It would have been nice to have a spot to park while doing the check in. Had to park on the road.

Clint W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt K. 
Clasificación:
5.0

No issues, friendly staff & secured facility.

Heather G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
1.0

Even after giving me an extra 100 miles it still wasn't enough to get me home without paying extra it's not the locations fault it's U-Haul in general

tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy B. 
Clasificación:
5.0

Kind and professional

Samuel P. 
Clasificación:
4.0

Some dirt in the cab. Requested a few more miles since having to drive to neighboring town to load.did not receive any.

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer V.  |  Overall Experience 
Clasificación:
5.0

Always great service!

Chad C.  |  Overall Experience 
Clasificación:
5.0

I have no issue with the location; however I didn't rent from Owatonna, I was told that I had to go there to get the vehicle I reserved in Fairbault. Uhaul should have transported the vehicle to the location, it's a large enough company to give better customer service.

Gregory M. 
Clasificación:
5.0

They were able to help me the day of looking for an U-Haul. Easy pick up and drop off, which I like and appreciate. Gracias

Shanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

louis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gage W. 
Clasificación:
1.0

The lot to park the uhaul for dropping off after hours was locked up. There wasn't a spot in the outside of the gate to park the uhaul as the gate stated if you block the gate all towing charges will be given to the renters of the uhaul. I tried contacting the people at the location to get into the gate but no one answered. We were left clueless as to where to leave the uhaul and made the decision on our own hoping we wouldn't be charged additional for parking in the “wrong” spot.

KELSIE D. 
Clasificación:
5.0

Highly recommend. Professional and friendly staff and safe, quality facilities.

Emma H.  |  Overall Experience 
Clasificación:
5.0

I valued the experience. Staff was always friendly and helpful. I recommend this facility to others.

Jim K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN E.  |  Overall Experience 
Clasificación:
5.0

Great facility! Easy, secure access, with friendly and helpful staff. Clean and dry storage units.

Coleman W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francine S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Makenzie R.  |  Overall Experience 
Clasificación:
5.0

Owatonna self storage is easy to do business with and my experience was great. Will do business with them again.

Tim L.  |  Overall Experience 
Clasificación:
5.0

Thank you guys!

Jeanna N.  |  Overall Experience 
Clasificación:
5.0

I have rented here before an always will jermey is amazing

Neshon S.  |  Overall Experience 
Clasificación:
5.0

The staff is very friendly and courteous! I have utilized this facility on a few occasions and I have always had great service and clean and safe sheds. I would absolutely recommend Owatonna Self Storage!

ALICIA O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica V.  |  Overall Experience 
Clasificación:
5.0

Jeremy was just great! I never worried about my stuff!

Hattie H.  |  Overall Experience 
Clasificación:
5.0

The facility is always great to.use and staff is very friendly 10 stars!

JONATHAN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra R.  |  Overall Experience 
Clasificación:
5.0

This Storage facility is well maintained and has a very friendly and helpful staff. They get a 10 out of 10 from me!

Roger H.  |  Overall Experience 
Clasificación:
5.0

I had very good experience at this site! The office staff are very helpful and friendly! Thank- you for an excellent place to store the stuff!

Mike M.  |  Overall Experience 
Clasificación:
5.0

overall we were well pleased with the storage and service!!

Carol F.  |  Overall Experience 
Clasificación:
5.0

In the winter, there is no snow removal so when you drive up to the location, you don't know where the driveway is and might just turn into the curb. Also last September there was a breakin and my unit was broken into. Almost all my stuff was stolen. With all the cameras inside and out, with a security entry pad, the thieves got in. Finally when I moved out, KO refused to return my deposit saying they had no record of my deposit but that's because when I first rented the unit this rental place was owned by a different company and KO purchased the business last year. So all customers who rented from the previous owner will not get back their deposit. NO I will not recommend this location or KO storage.

Anthony C.  |  Overall Experience 
Clasificación:
5.0

We were very satisfied with the rental unit. Always accessible and clean and dry. If we had a concern they were there to take care of any issues. Thank you! Cees and Cindy

Cynthia K.  |  Overall Experience 
Clasificación:
5.0

Excellent experience! Jeremy runs an amazing business. He is personable, honest, reliable, and helpful. Would highly recommend!!!

Brad R.  |  Overall Experience 
Clasificación:
5.0

No problems. All went well.

Richard M.  |  Overall Experience 
Clasificación:
5.0

This was the nicest facility I have dealt with! The phone was always answered when I called, the people were super nice and helpful, the lot was always plowed and accessible in winter and they were willing to remove ice built up in front of my door if I needed to get into my unit. The keypad and security gate were always in working order. I had my items stored there for 3 years and I always felt safe due to all the safety measures in place as well as they were on-site a lot. Best experience I've had with a storage facility.

Michele D.  |  Overall Experience 
Clasificación:
5.0

Super nice friendly folk, very helpful.

Brent P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall L.  |  Overall Experience 
Clasificación:
5.0

Very nice experience. People there are great to work with. Gracias

Scott H.  |  Overall Experience 
Clasificación:
5.0

Very clean, secure facility with great customer service.Would definitely use again and recommend others to use if storage unit is needed.

Frank K.  |  Overall Experience 
Clasificación:
5.0

Clean facility and extremely helpful staff. If I every need a storage unit again Owatonna Self Storage is the place I will go.

Todd D.  |  Overall Experience 
Clasificación:
5.0

Very easy dealings with staff. They had what I needed, when I needed it. I hope to get my security deposit returned.

Michael B.  |  Overall Experience 
Clasificación:
5.0

Thank you!! This was my first storage rental and it was a excellent!! I will totally recommend your facility to my friends and family. Thanks again!!

LISA R.  |  Overall Experience 
Clasificación:
5.0

Clean and secure facility. Owner is friendly and was always very accommodating and helpful. Highly recommend this business.

PAMELA P.  |  Overall Experience 
Clasificación:
5.0

Great people to work with. Thanks for the great service. I will recommend your business to everyone I know.

Ralph S.  |  Overall Experience 
Clasificación:
5.0

Clean, well-maintained, and convenient. Definitely will come back for any future needs.

Derek J.  |  Overall Experience 
Clasificación:
5.0

I would highly recommend them and will the facility again should the need arise.

Sarah F.  |  Overall Experience 
Clasificación:
5.0

Staff is very helpful.

Bonnie J.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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