Customer Reviews for Out O Space Storage
(U-Haul Neighborhood Dealer)

263 reviews

540 E Fairfield Dr   Pensacola, FL 32503

(850) 470-0059

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 470-0059

540 E Fairfield Dr
Pensacola, FL 32503

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No problems at all

Russell Nolan 
Rating:
5.0

Customer did not leave a comment.

Elliot Hunter 
Rating:
5.0

Money.

clifford dreyer 
Rating:
2.0

The appliance dolly was an issue. I ask the rep at that was checking me out if the dolly was working properly he said yes. I got it to my house and attempted to use it and one of the D rings was missing and was not able to use. I called the rep and he attempted to get me another, the main store was not answering and he got the 800 uhaul and he was told to send me to that dealer they had 5 in stock. When I arrived at the dealer, the rep that assisted me was furious that I was there to take of of theirs and had not gotten a call. The rep at this location tried to give me one that was somewhat broken and I asked for the working one and he again got very irate. This was not a very easy experience and very uncomfortable for me being placed in the middle of the management issues.

Francine Medley 
Rating:
5.0

Customer did not leave a comment.

Pete Sullivan 
Rating:
2.0

I had to go to another location because they said they didn’t have room for the trailer. Very inconvenient and disappointing. Took time out of my busy day.

Jeffrey Hawes 
Rating:
4.0

Customer service was excellent. Cargo van was infested with roaches. Seemed like it may have been recently "fogged" with insect killer, but the roaches prevailed.

Franklin Lewis 
Rating:
5.0

John was great. His customer interaction is as good as I have experienced. Very professional.

PAUL HYATT 
Rating:
5.0

Easy. I'm a loyal customer.

Clifford Dreyer 
Rating:
4.0

Customer did not leave a comment.

Michael Vogt 
Rating:
5.0

John was very helpful and I had no problem getting things tooken care of.

Stephanie Peazant 
Rating:
5.0

Na

John Biery 
Rating:
5.0

Location was great, however, we had booked starting at 12pm and even received a confirmation email with the correct time. But when we went to pick it up, it said 4:45pm. So, we had to call and get it fixed! Definitely a delay! Other than that, all was well!

Justin Siddall 
Rating:
1.0

I took truck back a day early and you charged me another $21 dollars because they weren’t open on Sunday You have lost a long time customer

Robert Blastow 
Rating:
5.0

Customer did not leave a comment.

Robert Stewart 
Rating:
5.0

Customer did not leave a comment.

Denis Mcvey 
Rating:
5.0

The nicest folks and a great UHaul location !

WILLIAM HEWES 
Rating:
5.0

Everything was intact and I was very pleased don't see anything that need improvement on.

Veronica Minor 
Rating:
5.0

Customer did not leave a comment.

Rachael Guthrie 
Rating:
5.0

Customer did not leave a comment.

Martin Aboytes 
Rating:
5.0

Customer did not leave a comment.

Justin Boynton 
Rating:
4.0

Customer did not leave a comment.

Tifanie Porter 
Rating:
3.0

Reserved a dolly along with a truck. My mistake was not checking the truck to make sure the dolly was included before I left. I didn’t have the equipment I had reserved for the entirety of my purchase and was still charged for it. I called once I realized the error so my bill could be corrected and I never received a call back. Upon return of the truck I told them once again that I had called and no dolly was included with my rental and if I could get that refunded since I was not able to use it. I was told no and then charged for the equipment that I never had possession of, very disappointing and poor customer service.

Dana Olsen 
Rating:
5.0

The mobile phone 24/7 vehicle checkout needs to be streamlined and made easier. I had to take my selfie (step 1) 9 times before the program told me it was clear and I could move to next photo. Luckily the photo of front of driver license was easy, then it wanted a SCAN of the back of the license...why not a PHOTO? I was told later that day by an employee that there was a "link" on the phone screen to allow it to scan...I looked for it and didn't see it. Couldn't continue because I couldn't scan. Why can't the photos of the license be done ahead of time and uploaded when the reservation is made, rather than at pickup? It's not the first time I've had issues with this 24/7 checkout. Luckily the checkin went just fine, taking and uploading pix of the interior and exterior of the vehicle...except it was raining at the time. This system needs to be reviewed and made easier and quicker.

Greg Vannoy 
Rating:
5.0

Customer did not leave a comment.

Corey Rozycki 
Rating:
5.0

Customer did not leave a comment.

Cynthia Jones 
Rating:
3.0

I had ordered moving blankets, which I was charged for, but there were non available. We had to drive to another location for the blankets.

Uwe Blecker 
Rating:
5.0

Nothing

Rhonda Davis 
Rating:
1.0

office opened late. the truck had problems with a tire out of balance. it was a very rough ride. there is no way this was not reported by the previous renter. there was a very newer truck available, but he went to the back and brought out this truck which was not road ready.

Michael Alford 
Rating:
4.0

Customer did not leave a comment.

Colby Benedict 
Rating:
4.0

Customer did not leave a comment.

Stephen Rosasco 
Rating:
5.0

Customer did not leave a comment.

Kiley Leonard 
Rating:
5.0

Customer did not leave a comment.

Anthony Chiarito 
Rating:
4.0

Customer did not leave a comment.

Carolyn Torres 
Rating:
5.0

Customer did not leave a comment.

Dumitru Marin 
Rating:
3.0

It was difficult to do the online check-in it wasn’t an easy process

Eva Lake 
Rating:
5.0

The office was immaculate and the associate was delightful!!

Holli Spencer 
Rating:
5.0

Customer did not leave a comment.

Stephanie Michael 
Rating:
5.0

Customer did not leave a comment.

Alana Lacy 
Rating:
5.0

Customer did not leave a comment.

DON COZZENS 
Rating:
5.0

It’s hard to reserve & rent the pick up truck. We had to wait for one to be available. After our 2 day rental, We didn’t finish moving & needed to keep the truck for another day. We couldn’t because there were no more that size. The pick up just isn’t available very mch.

tj dragon 
Rating:
5.0

We asked for a smaller truck and got the 20 foot it was too big for our needs but overall a good experience

Robert Vaningan 
Rating:
3.0

There are very few parking spots.

Opal Alapat 
Rating:
5.0

Very close location to my move to my house. Small lot but great customer service

BRIDGETT PRICE 
Rating:
5.0

Gentleman at Out o' Space storage was wonderful, he went beyond what was expected of him in terms of customer service. Thanks!

RAYMOND BOFILL 
Rating:
5.0

NONE. GREAT CUSTOMER SERVICE

DAVE Sundstrom 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PORTER 
Rating:
5.0

Excellent customer service. The truck needed repair but was still operable. The service rep was exceptional.

Melissa Stewart 
Rating:
4.0

Nothing to add. Just dropped off.

WILLIAM HALL 
Rating:
3.0

Customer did not leave a comment.

christopher langlois 
Rating:
5.0

Customer did not leave a comment.

Stacy Dunn 
Rating:
4.0

Customer did not leave a comment.

Ishom Benjamin 
Rating:
3.0

It was quiet difficult to take photos and to know what does it count as previous damage when we picked up the vehicle

Michael Smith 
Rating:
5.0

Friendly, professional service.

Ron Vitales 
Rating:
5.0

Very busy. They need help. I just handed my paper work in and left. But received a email message of acknowledging the return

kevin lindman 
Rating:
5.0

Customer did not leave a comment.

sheila harrison 
Rating:
5.0

Cruise control would be a great addition!

FRANK HOWELL 
Rating:
5.0

Customer did not leave a comment.

Ron Cain 
Rating:
5.0

Customer did not leave a comment.

EUGENE STONE 
Rating:
5.0

Customer did not leave a comment.

Cathleen Atkins 
Rating:
5.0

Customer did not leave a comment.

allen haddock 
Rating:
4.0

Customer did not leave a comment.

Madelynn Martin 
Rating:
4.0

Had to request assistance in hooking up traler

Christopher Hrbacek 
Rating:
5.0

Customer did not leave a comment.

Ricky May 
Rating:
5.0

Customer did not leave a comment.

Rick May 
Rating:
5.0

Customer did not leave a comment.

VANESSA HARTFIELD 
Rating:
5.0

Customer did not leave a comment.

Donald Huckaba 
Rating:
5.0

Customer did not leave a comment.

Andrea Bonner 
Rating:
5.0

Super easy drop off

KIMBERLY HAIK 
Rating:
5.0

Customer did not leave a comment.

Perry Hunter 
Rating:
5.0

Customer did not leave a comment.

James Kerrell 
Rating:
3.0

Make sure the gas tank in on full

Tammie Russell 
Rating:
5.0

Customer did not leave a comment.

Brianna Wisniewski 
Rating:
5.0

The gentleman working there was friendly and professional will use again

Joel Harp 
Rating:
4.0

The 26ft truck was excellent.

Randy Cudd 
Rating:
2.0

Returned Sunday when they were closed which was one day late. Got charged for two days because it was an hour past 24 hours late. Also added charges for cleaning even though it was spotless and for returning when they were closed. From now on I will stick to Penske rentals because Uhaul is a joke of a company.

timothy Naab 
Rating:
5.0

Customer did not leave a comment.

Melissa Bedortha 
Rating:
4.0

computer problems made check in take way too long

Eugene Robichaux 
Rating:
5.0

First time renting from you guys, what a great experience! You guys make it very easy and the car trailer was super easy to operate! Thank you!

Thomas Hughes 
Rating:
5.0

Customer did not leave a comment.

greg powers 
Rating:
3.0

Customer did not leave a comment.

ROBERT NAQUIN 
Rating:
3.0

Attendant was not helpful just told us to call 1 800 number....then waiting over an hr on the line no one answered we figured it out on our own......not customer friendly if issues come up.......

Lisa Watkins 
Rating:
2.0

Customer did not leave a comment.

PHILLIP ANDREW MCPHAIL 
Rating:
2.0

Smelly and too expensive

Haleigh Thompson 
Rating:
4.0

The internet pickup and return is horrible. It would work much better in the APP.. The ladies on the phone are awesome!

Jim Richards 
Rating:
5.0

Very nice and helpful personnel.

Patricia Eley 
Rating:
4.0

Customer did not leave a comment.

Jerome Vaillancourt 
Rating:
5.0

Customer did not leave a comment.

JA Tucker 
Rating:
5.0

Customer did not leave a comment.

William Anders 
Rating:
5.0

I was assisted by John. He is always a pleasure to deal with.

Mark Davidson 
Rating:
5.0

Customer did not leave a comment.

Roy Wassmer 
Rating:
1.0

They where very rude and would not help a 68 year old woman lift the trailer off the hitch. They also talked down to her.

Jennifer Brewer 
Rating:
5.0

Keep up that great customer service!

DASHEAN CHAVEZ 
Rating:
5.0

Agent was fabulous

LARA Barker 
Rating:
5.0

John and staff was exceptional, positive attitude and willing to help.

Sean Outing 
Rating:
5.0

Excellent Service

pierre Zeitouni 
Rating:
5.0

It is an excellent location. Could use a variety of moving vehicles, such as pickup trucks and vans.

Mary Williams 
Rating:
5.0

Customer did not leave a comment.

Kenneth Baptista 
Rating:
5.0

computer pass word was unknown - for my iPhone - to confirm the etc. on my pick up & condition etc, info . but the guy running the the place was excellent - he was very helpful even in going out side to show me a cool way to hookup my chain on to my car --- *the credit card machine would not work right !

James Dees 
Rating:
5.0

Just say hi my name is ........ can I help you.

Karen Mize 
No reviews have been submitted for this location.

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