No problems at all
Russell Nolan
Customer Reviews for Out O Space Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Money.
clifford dreyerThe appliance dolly was an issue. I ask the rep at that was checking me out if the dolly was working properly he said yes. I got it to my house and attempted to use it and one of the D rings was missing and was not able to use. I called the rep and he attempted to get me another, the main store was not answering and he got the 800 uhaul and he was told to send me to that dealer they had 5 in stock. When I arrived at the dealer, the rep that assisted me was furious that I was there to take of of theirs and had not gotten a call. The rep at this location tried to give me one that was somewhat broken and I asked for the working one and he again got very irate. This was not a very easy experience and very uncomfortable for me being placed in the middle of the management issues.
Francine MedleyI had to go to another location because they said they didn’t have room for the trailer. Very inconvenient and disappointing. Took time out of my busy day.
Jeffrey HawesCustomer service was excellent. Cargo van was infested with roaches. Seemed like it may have been recently "fogged" with insect killer, but the roaches prevailed.
Franklin LewisJohn was great. His customer interaction is as good as I have experienced. Very professional.
PAUL HYATTEasy. I'm a loyal customer.
Clifford DreyerJohn was very helpful and I had no problem getting things tooken care of.
Stephanie PeazantNa
John BieryLocation was great, however, we had booked starting at 12pm and even received a confirmation email with the correct time. But when we went to pick it up, it said 4:45pm. So, we had to call and get it fixed! Definitely a delay! Other than that, all was well!
Justin SiddallI took truck back a day early and you charged me another $21 dollars because they weren’t open on Sunday You have lost a long time customer
Robert BlastowThe nicest folks and a great UHaul location !
WILLIAM HEWESEverything was intact and I was very pleased don't see anything that need improvement on.
Veronica MinorReserved a dolly along with a truck. My mistake was not checking the truck to make sure the dolly was included before I left. I didn’t have the equipment I had reserved for the entirety of my purchase and was still charged for it. I called once I realized the error so my bill could be corrected and I never received a call back. Upon return of the truck I told them once again that I had called and no dolly was included with my rental and if I could get that refunded since I was not able to use it. I was told no and then charged for the equipment that I never had possession of, very disappointing and poor customer service.
Dana OlsenThe mobile phone 24/7 vehicle checkout needs to be streamlined and made easier. I had to take my selfie (step 1) 9 times before the program told me it was clear and I could move to next photo. Luckily the photo of front of driver license was easy, then it wanted a SCAN of the back of the license...why not a PHOTO? I was told later that day by an employee that there was a "link" on the phone screen to allow it to scan...I looked for it and didn't see it. Couldn't continue because I couldn't scan. Why can't the photos of the license be done ahead of time and uploaded when the reservation is made, rather than at pickup? It's not the first time I've had issues with this 24/7 checkout. Luckily the checkin went just fine, taking and uploading pix of the interior and exterior of the vehicle...except it was raining at the time. This system needs to be reviewed and made easier and quicker.
Greg VannoyI had ordered moving blankets, which I was charged for, but there were non available. We had to drive to another location for the blankets.
Uwe BleckerNothing
Rhonda Davisoffice opened late. the truck had problems with a tire out of balance. it was a very rough ride. there is no way this was not reported by the previous renter. there was a very newer truck available, but he went to the back and brought out this truck which was not road ready.
Michael AlfordIt was difficult to do the online check-in it wasn’t an easy process
Eva LakeThe office was immaculate and the associate was delightful!!
Holli SpencerIt’s hard to reserve & rent the pick up truck. We had to wait for one to be available. After our 2 day rental, We didn’t finish moving & needed to keep the truck for another day. We couldn’t because there were no more that size. The pick up just isn’t available very mch.
tj dragonWe asked for a smaller truck and got the 20 foot it was too big for our needs but overall a good experience
Robert VaninganThere are very few parking spots.
Opal AlapatVery close location to my move to my house. Small lot but great customer service
BRIDGETT PRICEGentleman at Out o' Space storage was wonderful, he went beyond what was expected of him in terms of customer service. Thanks!
RAYMOND BOFILLNONE. GREAT CUSTOMER SERVICE
DAVE SundstromExcellent customer service. The truck needed repair but was still operable. The service rep was exceptional.
Melissa StewartNothing to add. Just dropped off.
WILLIAM HALLIt was quiet difficult to take photos and to know what does it count as previous damage when we picked up the vehicle
Michael SmithFriendly, professional service.
Ron VitalesVery busy. They need help. I just handed my paper work in and left. But received a email message of acknowledging the return
kevin lindmanCruise control would be a great addition!
FRANK HOWELLHad to request assistance in hooking up traler
Christopher HrbacekSuper easy drop off
KIMBERLY HAIKMake sure the gas tank in on full
Tammie RussellThe gentleman working there was friendly and professional will use again
Joel HarpThe 26ft truck was excellent.
Randy CuddReturned Sunday when they were closed which was one day late. Got charged for two days because it was an hour past 24 hours late. Also added charges for cleaning even though it was spotless and for returning when they were closed. From now on I will stick to Penske rentals because Uhaul is a joke of a company.
timothy Naabcomputer problems made check in take way too long
Eugene RobichauxFirst time renting from you guys, what a great experience! You guys make it very easy and the car trailer was super easy to operate! Thank you!
Thomas HughesAttendant was not helpful just told us to call 1 800 number....then waiting over an hr on the line no one answered we figured it out on our own......not customer friendly if issues come up.......
Lisa WatkinsSmelly and too expensive
Haleigh ThompsonThe internet pickup and return is horrible. It would work much better in the APP.. The ladies on the phone are awesome!
Jim RichardsVery nice and helpful personnel.
Patricia EleyI was assisted by John. He is always a pleasure to deal with.
Mark DavidsonThey where very rude and would not help a 68 year old woman lift the trailer off the hitch. They also talked down to her.
Jennifer BrewerKeep up that great customer service!
DASHEAN CHAVEZAgent was fabulous
LARA BarkerJohn and staff was exceptional, positive attitude and willing to help.
Sean OutingExcellent Service
pierre ZeitouniIt is an excellent location. Could use a variety of moving vehicles, such as pickup trucks and vans.
Mary Williamscomputer pass word was unknown - for my iPhone - to confirm the etc. on my pick up & condition etc, info . but the guy running the the place was excellent - he was very helpful even in going out side to show me a cool way to hookup my chain on to my car --- *the credit card machine would not work right !
James DeesJust say hi my name is ........ can I help you.
Karen Mize