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Joelle A
Customer Reviews for Our Hidden Treasures Boutique
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location I went to (2957 W chestnut) was amazing! The car dolley I needed was at a location that wasn’t open on the weekend and the people at the chestnut location went on got the dolley, then brought it to their location so I could use it on a Sunday! They were all so kind, helpful, and just flat out good people. I will be returning to this location for any future rentals!
Cyrrus WThe owners were very friendly and helpful!
John BJust wish 1 notch below full, but above 3/4 tank didn't rate as 3/4 of a tank.
Mary WHe didn’t have the pads or furniture dolly that I had reserved and absolutely needed for my move. It delayed our start by 45min while I drove somewhere to but what I needed. Why can we reserve things that aren’t available?! I don’t know if it was his fault or UHaul in general but it was not acceptable.
Tracy WThe cab of the truck smelled like cat pee. Otherwise, the truck drove well.
Lori RI do not want to transmit my drivers license over the internet. Bad enough I have to transmit it at the location I rent from. Will not rent again while this policy is in place.
Mark Gi needed a truck real fast the company i reserve was not open such bull shit they got me a truck real fast thank you
mark RCustomer service could not have been better. Wonderful people to deal with!
Adam MThe same customer service was excellent very happy
Josie OI think everything good
Richard CGreat quick experience
Gabrielle BSteve made available equipment from different location prior to pick date, terms for rental made simple, made sure equipment was safe and road ready before I left, thanks Steve for quality in service, definitely rent from ypu again, trustworthy
Nick BThe person was very helpful. Especially when I left my toolbox in the truck.
PATRICK HNice people
Anthony HI turned down any additional coverage and I got charged for it anyway. I sent an email about it and have had no response
RANDY TU-Haul contacted me about my mileage being reduced to .79/mile since I had to travel to get the UHaul truck. That has not happened. Instead they charged me the normal rate.
Mandy RNo problems.
MORGAN HOmg! The contactless (person less) pick up is insane.
Carolyn HThe folks at the location on Chestnut expressway where easy to work with and I had no issues with the equipment.
Cory WI dropped the vehicle with half tank gasoline, which I expect to compensate the above quarter tank as if I drop less than quarter Uhaul will charge me 💁
Wisam AWas shady unclear & dishonest had us in a bind as we told him what we needed late Saturday afternoon use of a dolly. Then after the "contract" was posted in email it stated 24 hrs rental but he/they were closed on Sunday so we had to do Another Contract for Another Day and then it was local Only in town Return to them. When questions arose about that he said if it was dropped off within the 24 hrs using the App Never Mentioned he would "Correct it Adjust it". We returned it the next morning on Sunday drop off he came out of bldg saying all was good No pics no signatures no proof we ask him for adjustment promised he laughed and said we got what we paid for as we volunteered to bring it back early. Resulting in extra money spent not able to be used where we went to a Corporate Store to get it
Lora WVehicle should have been checked mechanically it had problems
MICHAEL PSomeone was there promptly, to receive my picking up my trailer, very courteous, Steve was, did everything did not even have put my trailer on hitch Ball, instructed and helped me with the chains for my safety, most helpful, thanks for the rental, went very smooth
Nick BGreat people
Tonia GWhen we explained to the owner the issues with the truck he said he will be sending it to the mechanics asap. We told him that vehicle is dangerous to drive. A better system should be put in place when rentals are in such bad condition.
Keilyn SMake sure that your straps work good we had problems with the straps come in loose constantly
Olen WThis was the best uhaul place I've ever rented from and I've used uhaul more than 30 times. The people at Our hidden treasures boutique and uhaul are very friendly, helpful down to earth people. Made me feel like family. Their Boutique is really cool too. Very prompt service and understanding. Definitely try here first before you go anywhere else. I'll definitely go there again and just to shop at their boutique! Thanks guys! For everything!
kathryn wEverything great
Victoria PIt was great! Easy quick checkout
Ariel ANothing needs improvement
Chris BIt was a seamless experience. It was clean and spacious. The level of customer service from beginning to end was beyond compare. When I move in the future, I will definitely utilize your company, and probably the same rental location as well.
Joey HNothing. Everything was perfect
Keri DABYSMAL 1/5 stars: BUYER BEWARE
Christopher CThe location was fine. However, we had a major ice and snowstorm the night I moved. I was literally snowed in and I tried explaining that to Uhaul but I still kept getting messages that I needed to return the equipment as though I stole it. That's not ok!!
Tonja MExceptional and a real asset to your team!
Carletta JThe gentleman was super friendly! Will def use this place again if needed!!!
Jacqueline DLocation was fine. They were very nice. Truck was old and rough. Clean, but old and rough.
Billy TThis rental was super simple steps and loved the people that own the hidden treasure boutique. Rented a truck and bought a ring. Customer service was impeccable. Thank you
STACY DI tried to rent a uhaul from them and didn't have what I wanted. So instead he went online and found the vehicle I needed a reserve it for and did the paper work for the other place. Made sure everything was paid for so that when drove across Springfield Missouri, all I had to do was show my id check out the vehicle and got me back on the road. Thank you for your service.
GERALD KThe gentleman was very nice and professional
TOYIN AMake sure the vehicle is inspected by a mechanic. Had a lot of odd issues with the engine and transmission
Sarah TThe U-Haul at the Our Hidden Treasures Boutique in Springfield, Mo. is absolutely spectacular. I have dealt with them several times, and it is always a truly wonderful experience every time. They are always professional and very accommodating. It is really nice to be able to trust and rely on a friendly face that is always going to come through with your hauling needs.
Michael T