Customer Reviews for Osseo Salvage LLC
(U-Haul Neighborhood Dealer)

170 reviews

W15591 US Hwy 10   Osseo, WI 54758

(715) 597-2114

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(715) 597-2114

W15591 US Hwy 10
Osseo, WI 54758

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Beyond anyone’s control we were overcharged for insurance of which I had opted out of prior to the trip.

Anthony Dryak 
Rating:
4.0

The people I worked with where great that we’re at the pick up site. They’re helpful and understanding just that I had a problem with the U-Haul itself where they charge you two days minimum to haul your stuff only three hours. That is where they need improvement. Kind of what you don’t need at the end of a bad day already but thank you for your service from the pick up site

Mike Magee 
Rating:
5.0

Always enjoy renting from the Osseo, Wi U-Haul at Osseo Salvage. Most friendly and helpful, so refreshing to doing business there!

Michael Noah 
Rating:
5.0

Super Great People!!

Crystal Gunter 
Rating:
5.0

Customer did not leave a comment.

don hovde 
Rating:
4.0

Customer did not leave a comment.

Richard Lienhardt 
Rating:
5.0

Friendly, considerate proprietors, always a pleasant experience!

DIANNA WOLFE 
Rating:
4.0

The People we dealt with at Osseo Salvage are Very Helpful and Super Friendly.

Cynthia Luce 
Rating:
4.0

A little tight to drop off and back up.

charles Kern 
Rating:
5.0

Customer did not leave a comment.

Kevin Cremeens 
Rating:
4.0

Customer did not leave a comment.

Troy Pfaff 
Rating:
5.0

Customer did not leave a comment.

JACK CURRY 
Rating:
5.0

He had to fix tail light connector and then helped me troubleshoot a blown fuse in my truck

John Vikara 
Rating:
5.0

Really appreciate the friendliness of owners.

Diana Wolf 
Rating:
3.0

I received mail a mail on 7/22 to pick up the trailer at kuehl’s canvas in Hudson WI on 7/31 at 10am. Guaranteed. On 7/30 afternoon I received a call from Osseo salvage in Osseo WI to pick up my trailer at 10am on 7/31. I had to drop everything an drive 78 miles one way and 78 miles back. When I asked about the guarantee I was told ‘ you are guaranteed a trailer not where it comes from’. This news was very last minute and driving 156 miles out of my way was inconvenient. Very disappointing

Elijah Snell 
Rating:
3.0

Customer did not leave a comment.

jason galewski 
Rating:
5.0

Customer did not leave a comment.

ANNA SAGEN 
Rating:
4.0

Customer did not leave a comment.

Matthew Ebner 
Rating:
4.0

The parking lot lacked sufficient parking although I’m uncertain how many trucks would’ve been dropped off in a given weekend there.

TIMOTHY KICH 
Rating:
4.0

Customer did not leave a comment.

Kyle Brown 
Rating:
4.0

People were great

Jon Zevenbergen 
Rating:
5.0

Customer did not leave a comment.

Jerry Campbell 
Rating:
5.0

Customer did not leave a comment.

Jerry Campbell 
Rating:
5.0

Customer did not leave a comment.

Bryon Berger 
Rating:
3.0

Coukd be cleaner .. help was friendly and courteous .. i understand this a salvage yard .

Mark Weitzel 
Rating:
5.0

Customer did not leave a comment.

Mike Winter 
Rating:
5.0

Not a thing! You were helpful and informative. Equipment work fantastic and your directions Pilates equipment for fine. Thanks for making it a very nice experience.

RICHARD DEYOUNG 
Rating:
5.0

Customer did not leave a comment.

Mark Bueckers 
Rating:
5.0

Customer did not leave a comment.

Mark Bueckers 
Rating:
5.0

Customer did not leave a comment.

chris winters 
Rating:
2.0

The lady canceled my order without me knowing because she called the wrong number who didn't need a uhaul.

Justin Harrison 
Rating:
4.0

Customer did not leave a comment.

Henry Morel 
Rating:
5.0

Customer did not leave a comment.

Melissa Bethke 
Rating:
4.0

Customer did not leave a comment.

Benjamin Rehling 
Rating:
5.0

Very flexible and helpful staff. Will rent again

HENRY FILLA 
Rating:
5.0

Everything was perfect. I have nothing to add to improve.

DAVE ECKWRIGHT 
Rating:
5.0

Customer did not leave a comment.

DANIEL SIEG 
Rating:
5.0

Customer did not leave a comment.

Diana Wolf 
Rating:
5.0

Customer did not leave a comment.

Jerry Campbell 
Rating:
5.0

Great service at pickup location... Made sure lights and hookup were secure and operating.....No problems at all on a 1500-mile one way .

darrell reed 
Rating:
5.0

Customer did not leave a comment.

JEFF OLSON 
Rating:
3.0

The personnel were super helpful and friendly. The building is in pretty tough shape, an not very inviting. This is a salvage yard, so it looks like a salvage yard. Again very friendly and helpful personnel, but the property is not what you would expect.

victor stephens 
Rating:
4.0

Customer did not leave a comment.

Lori Nelson 
Rating:
5.0

Customer did not leave a comment.

William courtois 
Rating:
5.0

Customer did not leave a comment.

Brian Sobyak 
Rating:
1.0

The trailer that I requested online and was told would be at that location was not. I was expecyto pay $18 something, instead I paid $132 for a different trailer. I called Travel to complain and was told I would receive a call back but never did. If UHaul doesn't try to fix this, I'm not using this company again.

Catherine Jensen 
Rating:
3.0

Customer did not leave a comment.

Kim Noe 
Rating:
3.0

Customer did not leave a comment.

Gary Davis 
Rating:
5.0

My experience was great, the staff was friendly and answered any questions.

DAN NESS 
Rating:
3.0

I need for u to explain why there r two different charges on my bank acct. for from you. One for 34.03 and the other 130.99 I know the last is for the rental of the truck but what is the other..... Thanks Karen

steve smith 
Rating:
5.0

stop trying to double charge for accessories during the rental drop off. The drop off process via the app made it appear as though i hadn't paid for the moving pads, very annoying.

Michael Leasman 
Rating:
2.0

Customer did not leave a comment.

Brian Sobyak 
Rating:
5.0

Nothing, very accommodating.

BILL TOURDOT 
Rating:
5.0

Customer did not leave a comment.

james slaby 
Rating:
5.0

excellent, friendly service.

TOM WAGENER 
Rating:
4.0

Customer did not leave a comment.

ROBERT MEYER 
Rating:
5.0

Customer did not leave a comment.

mike griffith 
Rating:
5.0

Had to change my plan and they were very accommodating. Had a problem with lights and they spent 1/2 hr chasing the problem. Definitely a great place to rent.

David Gibson 
Rating:
5.0

Customer did not leave a comment.

LINDA ROBERT 
Rating:
5.0

The best Uhaul location I have ever visited. Wade was extremely helpful and everything went great. Nice people. Hard workers. They deserve a bonus!

David Krings 
Rating:
1.0

The caulk on the roof of on of the enclosed trailers was totally missing in some spots meaning that any time it rained even a little all of my things inside got water damage. I am not happy.

Collin Stern 
Rating:
5.0

Awesome. Best customer service of any business ever. No people who are always helpful.

David Krings 
Rating:
5.0

Customer did not leave a comment.

Don Quick 
Rating:
3.0

Customer did not leave a comment.

Craig Lindgren 
Rating:
5.0

Originally reserved in Black River Falls but there was no availability. I believe I was supposed to be refunded some money. The moving crew was awesome!!

Anne Liberty 
Rating:
5.0

I needed to change the p-u date from 3/30 to 4/7, when I contacted the U-HAUL in Osseo & spoke to Laura, she was extremely helpful in the process of having to make the change.

JACK SCHMIDT 
Rating:
5.0

Customer did not leave a comment.

Karen Sanders 
Rating:
4.0

Uhaul system was not working. Took an hour to order and pick-up the Uhaul rental.

ERIC ROGNESS 
Rating:
4.0

Customer did not leave a comment.

Dewayne hall 
Rating:
4.0

Customer did not leave a comment.

KERRIE JORDAN 
Rating:
4.0

Customer did not leave a comment.

virginia regelin 
Rating:
4.0

Customer did not leave a comment.

Gerald Molski 
Rating:
3.0

Tire on trailer was low on air, tech filled tires and said, that will be good. Tire blew out seventeen miles from our starting point. We were (my sons and I) stranded on the side of the road for four hours until U haul representative could find us someone to come change the tire. UNACCEPTABLE!!!! Even though they set us up a hotel room(room 158, Best Western, Black River Falls,) that smelled like raw sewerage, and did not charge me for the twenty four hours extra time to return truck, I was very disgruntled with the way this was handled. The people that were in contact with us were polite, but there was little or no information to help them out.After spending thirty-five dollars on convenience store sandwiches and crap to eat,we did not feel up to unloading the truck at all.

WILLIAM SCHULTZ 
Rating:
5.0

Customer did not leave a comment.

Crystal Kosz 
Rating:
3.0

Customer did not leave a comment.

Kent Ottum 
Rating:
3.0

I was told to go to Black River Falls to drop off tow dolly,VERY DISGRUNTLED to find out that they were no longer doing UHAUL and had to travel 25 miles north on the expressway to drop off tow dolly.Not only was this an inconvenience,but costed me valuable work time.I was planning to use UHAUL to move in three weeks but am considering other options first.Moving five hours away,I cannot afford costly errors like this again! It was a comfort that the staff was very helpful and understanding to my issue.

WILLIAM SCHULTZ 
Rating:
4.0

Customer did not leave a comment.

Diane Hetzel 
Rating:
3.0

The fender on the tow dolly was in very bad condition,

Brian Landvatter 
Rating:
3.0

Customer did not leave a comment.

Brad Van Schoyck 
Rating:
5.0

Customer did not leave a comment.

LINDA ROBERT 
Rating:
3.0

FIRST OF ALL....the location works very well for me (i.e. keep it!!). However, the drop off location on GPS is about 2 miles east of the actual location, so we had trouble finding it. Local folks were somewhat helpful. As follow-up, the location was not open when we got there, so phone confirmation from uHaul was needed a week later to ensure we actually dropped off the trailer. In conclusion, I would do it again, now that I know where Osseo Salvage is located.

Kent Ottum 
Rating:
5.0

Customer did not leave a comment.

Ronald minaglia 
Rating:
5.0

I'm glad they told me that it had service for the sensor so I was not as concerned when when I went to return it it started to overheat again according to the gadget so I just pulled over and waited for a few minutes then started back on my way.

LORI FILLA 
Rating:
5.0

Customer did not leave a comment.

DON CUDMANSON 
Rating:
5.0

Customer did not leave a comment.

brian melsness 
Rating:
1.0

Osseo Salvage was dirty, obscene information posted to the walls, and even political information, coupled with calendars of partially naked women - an awful location and I am puzzled why I was sent to Osseo when I asked for a pickup in Eau Claire. Osseo is 30 miles south of Eau Claire and resulted in an hour of my time to drive to ... when it is requested a pickup in Eau Claire, one should get that request or at least have a discussion on alternatives.

Daryl Gessler 
Rating:
5.0

Customer did not leave a comment.

Charles Bryson 
Rating:
4.0

also very helpful and fair

Gary Bell 
Rating:
4.0

Customer did not leave a comment.

DAVID POTTS 
Rating:
5.0

Customer did not leave a comment.

KRUNAL PATEL 
Rating:
4.0

Customer did not leave a comment.

GARRICK PACKARD 
Rating:
5.0

Customer did not leave a comment.

STEVEN SCHUMACHER 
Rating:
5.0

Customer did not leave a comment.

THOMAS FERRIER 
Rating:
2.0

Kind of a dingy place. Doesn't reflect well on the U-Haul brand in my opinion. Vehicle interior, primarily windshield, was very dirty. Washed it myself. Exhaust pipe was bent and had burned a hole through passenger side skirting.

SCOTT MORRISON 
Rating:
5.0

Customer did not leave a comment.

RAY PETERS 
Rating:
5.0

Customer did not leave a comment.

Joel Klein 
Rating:
5.0

Great experience through the entire process. Thanx for working with us.

BOB SHORT 
Rating:
1.0

My ratings are based on the Hasting ways location in Eau Claire. Everything at the Osseo location was great, but the Eau Claire location was terrible. Trailer we had on reserve was not available was told had to drive to Menomonee which is 20 miles one way as one was available there. When got to Menomonee there was not a trailer available. We were than told if we wanted a trailer had to drive to Osseo as they wouldn't bring trailer to us. This running around to get a trailer added an additional 2 hours of driving time for us. Never once did anyone apologize basically was told well I know you had one reserved but we don't have it so it was my responsibility to drive all over to get one. Very poor customer service in general

SHARYL STEIN 
Rating:
4.0

I reserved a trailer on line for this location - 5' X 8' open trailer with ramps. When I got to the pick-up location, there was no open 5' X 8' trailer. I reserved it for Osseo, Wi, and they said my order was transferred to Eau Claire, Wi. This did not work out very well with our plans for dropping the trailer off. They did have a covered 5' X 8' ft trailer, and that is what we settled for. It was not ideal, as we were hauling a riding lawn mower, and could have used the ramps. So, I was not happy with your web site, as it did not reflect the actual location of equipment. The Merchant was extremely helpful, and I was pleased with their effort. It would have been very inconvenient to have had to frop off the trailer in Eau Claire, Wi.

DALE POLINSKE 
Rating:
5.0

Customer did not leave a comment.

JOEL KLEIN 
No reviews have been submitted for this location.

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