Customer Reviews for Ormsby
(U-Haul Neighborhood Dealer)

527 reviews

1520 S Main St   London, KY 40741

(606) 657-0363

Office Hours

  • Mon-Tue: 9 am–3 pm
  • Wed: Closed
  • Thur-Fri: 9 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 657-0363

1520 S Main St
London, KY 40741

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–3 pm
  • Wed: Closed
  • Thur-Fri: 9 am–3 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Bryan Bachmeier 
Rating:
3.0

The store time listed on this site’s website said the store was open until 5p. Actually was only open until 3p. Felt uncomfortable leaving the trailer. When leaving saw a person leaving the business and told them about the trailer.

Judy Rittenhouse 
Rating:
4.0

Customer did not leave a comment.

Chet Williams 
Rating:
5.0

Customer did not leave a comment.

Jimmie Smith 
Rating:
5.0

Customer did not leave a comment.

Jimmie Smith 
Rating:
4.0

The lady who helped us was so nice and accomodating.

Tamarah Henson 
Rating:
4.0

Customer did not leave a comment.

David Neff 
Rating:
5.0

Not a thing. I thought that the young lady who rented the uhaul to us was very informative and kind. Would definitely go back to this location to rent again. Thank you

Daniel Kilburn 
Rating:
5.0

Very friendly staff, process went quickly. Well pleased.

Stephen Flowers 
Rating:
5.0

Helpful and friendly staff, too!

Tara Higgins 
Rating:
2.0

Customer did not leave a comment.

harold southworth 
Rating:
5.0

Agent Was Outstanding.Courteous,Knowledgeable,Professional,Efficient.I Couldn’t Ask For Better Customer Service Anywhere.Would Highly Recommend Renting Fom This Location.

Steven Fawbush 
Rating:
5.0

Customer did not leave a comment.

Ray Delrio 
Rating:
5.0

Customer did not leave a comment.

John Micheal Allen 
Rating:
5.0

Quick, friendly service

David Walters 
Rating:
5.0

Great people.

Kenneth Schott 
Rating:
5.0

Very nice people and very good to deal with . Thanks again

Todd Glasser 
Rating:
4.0

Customer did not leave a comment.

Aaron Fallahi 
Rating:
5.0

Exceptional service, exceptional people…10 out of 10.

Barbara Gambill 
Rating:
5.0

Customer did not leave a comment.

Michael Sigrimis 
Rating:
4.0

Customer did not leave a comment.

Tiffany Hale 
Rating:
5.0

Customer did not leave a comment.

cathy flora 
Rating:
5.0

Excellent service smooth and easy, great experience !!!

Ryan Frame 
Rating:
5.0

Customer service at this store is awesome

Beverly Thompson 
Rating:
5.0

Venus is very pleasant to work with

William Anderson 
Rating:
5.0

Great place and great people.

Michael Bowling 
Rating:
5.0

Good service. Friendly staff

Keith Eagle 
Rating:
5.0

Customer did not leave a comment.

Amy Smith 
Rating:
5.0

Customer did not leave a comment.

james Rutherford 
Rating:
5.0

I have rented U-Haul vehicles numerous times, but never have I felt more welcomed and appreciated than when I returned this truck. They were most courteous and helpful, and truly made me day a bit brighter, simply by their attitudes and kindness.

Catherine Ritch 
Rating:
5.0

Customer did not leave a comment.

Derl Combs 
Rating:
5.0

NA

rita napier 
Rating:
2.0

Well first off if someone rents equipment have it in the truck cargo hold and not make someone have to call other locations to find equipment that i should have had ready. 2nd you app would not let me finalize checking in so i could so anything i found wrong with the truck or even verify gas level. 3rd went to call and was put on hold. So i had to pay 100s of dollars just to go find my own equipment that should have been ready with my truck and felt like i was a burden when i was already dealing with enough since my fiancé is pregnant and could not help so it took me even longer to get things done

Micheal Dawson 
Rating:
5.0

Customer did not leave a comment.

COREY WALTERSON 
Rating:
5.0

Customer did not leave a comment.

JAMIE MILLER 
Rating:
2.0

Customer did not leave a comment.

Karmia Garrison 
Rating:
5.0

Good people

Aaron Dukette 
Rating:
5.0

Customer did not leave a comment.

Missy Bowman 
Rating:
5.0

-

Kristy Weaver 
Rating:
3.0

Employee adamant I purchase a trailer light hookup before rental. Website claims trailer light hookup available for rent. I went and purchased trailer light hookup at local auto parts store. Only to find out trailer I rented already had the trailer light hookup.

jearld robinson 
Rating:
4.0

Customer did not leave a comment.

roger powers 
Rating:
5.0

Customer did not leave a comment.

KEITH MORGAN 
Rating:
5.0

Great service fast and easy

Daniel Smallwood 
Rating:
5.0

Customer did not leave a comment.

James Quinn 
Rating:
5.0

Customer did not leave a comment.

Colton Reece 
Rating:
5.0

Wonderful experience. Friendly and great to rent from.

Trey Martin 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL SHELTON 
Rating:
5.0

Customer did not leave a comment.

JAY JOSEPH 
Rating:
5.0

Customer did not leave a comment.

Gary Crum 
Rating:
5.0

Customer did not leave a comment.

Steven Kain 
Rating:
5.0

Customer did not leave a comment.

Liz Michael 
Rating:
5.0

Outstanding customer service. Friendly greeting and explanation of equipment.

Russell Mauk 
Rating:
4.0

Customer did not leave a comment.

Bradly Lunsford 
Rating:
5.0

Customer did not leave a comment.

Orie Dobson 
Rating:
5.0

Everything was great.

Michael Dixon 
Rating:
5.0

Customer did not leave a comment.

Jim Golomb 
Rating:
5.0

Customer did not leave a comment.

Otoniel Puerto 
Rating:
5.0

Customer did not leave a comment.

DALLAS COLLETT 
Rating:
5.0

Customer did not leave a comment.

Roy Dugger 
Rating:
5.0

Customer did not leave a comment.

terina mitchell 
Rating:
5.0

Very friendly and courteous staff!

David Walters 
Rating:
5.0

Customer did not leave a comment.

John Burton 
Rating:
5.0

Really good service.

Ken Sizemore 
Rating:
2.0

Called multiple times no one answered the phone.. place is dirty and gross

EARL HAGLE 
Rating:
5.0

Wow great people thanks again

JOHN ESTES 
Rating:
5.0

Customer did not leave a comment.

Sheila Dawson 
Rating:
5.0

Customer did not leave a comment.

Lucille Kilpatrick 
Rating:
5.0

Customer did not leave a comment.

Vikki Tomat 
Rating:
5.0

The young man we dealt with at drop off was extremely friendly and helpful. They made it easy to do the final process of a stressful job.

Thomas Bowen 
Rating:
5.0

I wasn’t notified that the place was closed on the day I returned it or I wasn’t aware I had to return truck online the person should have let me know these things but they didn’t charge me the 20$ fee for not returning online so I cannot say anything bad about them

Joann Ramirez 
Rating:
5.0

Customer did not leave a comment.

Amber Weeks 
Rating:
3.0

The Passenger Seat had candy in it and I swept it out and filled it back up and checked tires and fluids in it

Michael Reynolds 
Rating:
5.0

Customer did not leave a comment.

Claude Davis 
Rating:
3.0

Customer did not leave a comment.

JOHN HERZER 
Rating:
5.0

Customer did not leave a comment.

Taylor Bowling 
Rating:
1.0

Customer did not leave a comment.

Laddle Cottongim 
Rating:
3.0

It took a while to get all the information to download and the truck had something sticky spilled all over the floor. I’ve used uhaul quite a lot and I would much rather talk to someone in person instead of online.

Frederick Pettypiece 
Rating:
5.0

Customer did not leave a comment.

JAMES PERKINS 
Rating:
4.0

Trailer leaked.

Timothy McNeilly 
Rating:
5.0

no improvement needed

Pamela Parnell 
Rating:
4.0

Customer did not leave a comment.

ROBERT LADRACH 
Rating:
5.0

Customer did not leave a comment.

James Brinley 
Rating:
2.0

Customer did not leave a comment.

keith gibson 
Rating:
3.0

I booked my truck in person at Legacy Auto and Uhaul moved my pickup to a different location. Took over an hour to navigate the inefficiencies of the system.

Douglas Couch 
Rating:
4.0

Customer did not leave a comment.

Stacy Ward 
Rating:
5.0

Customer did not leave a comment.

Danny Clark 
Rating:
1.0

Dropped off on a Sunday, was on hold 20 minutes waiting for assistance, was told to check in online even though was on the phone. Unable to load website because of poor signal. Called back, on hold for 15 minutes, rep I spoke with Nubia Aldaba, told me to take photos of dash, cab, and cargo area and send to email address she provided. I did as instructed within 1 hour when I had a strong enough signal to use my phone. Never got a response until the following day which was a charge for LATE drop off! Called again, on hold again, told rep what happened and she states she cannot do anything because she is in Arizona and I’m in Kentucky. She told me someone would get back with me “as soon as possible” which never happened. Also sent another email and of course no response. WORST CUSTOMER SERVICE EVER!!! Rude unhelpful reps, a joke trying to reach someone by phone. Why would they not take care of check in when your on the phone with them? No, go to the website that you can’t access when you’re in an area of poor reception, call back and be on hold forever, only to get NO RESPONSE and charged EXTRA for pathetic customer service. Will never use again!

KEVIN BURKE 
Rating:
5.0

Customer did not leave a comment.

Aaron Bailey 
Rating:
5.0

Customer did not leave a comment.

robert easterwood 
Rating:
5.0

Customer did not leave a comment.

Jason Mulrenin 
Rating:
5.0

Customer did not leave a comment.

Margaret Herron 
Rating:
5.0

The lady at the front desk ..can't remember her name .. was friendly answered all my questions and complete professional

ROBERT TEAL 
Rating:
4.0

I'd prefer not to have the blankets and dolly in the truck when I didn't request them.. Took up minimal space, but enough that I had to disassemble a piece of furniture and move it in my car.

DEBBIE CROLEY 
Rating:
1.0

They are charging me for gas even though I picked the truck up at 1/2 a tank instead of a full tank. So the person who rented it to me told me to bring it back at a half a tank of gas. I better be getting a refund for the 56.25 of extra money they charged me this is ridiculous. Watch your bank account take pictures of gas before and gas after you fill it up to where it was at.

Amanda Leaonard 
Rating:
5.0

Nothing! Love the easy mobile pick up & drop off so much!!!!

Tara Akins 
Rating:
5.0

Customer did not leave a comment.

Jimmy SMITH 
Rating:
5.0

Customer did not leave a comment.

Robert Saulnier 
Rating:
5.0

Customer did not leave a comment.

johnnie ramos 
Rating:
4.0

Got uhaul checked in really nice people.

daniel hobbs 
Rating:
2.0

Slow service, had to wait 5 min before I was helped. Was told that upon dropping tow dolly I would receive my cash deposits back. Instead they are sending a check

Joshua Beretz 
No reviews have been submitted for this location.

Additional Services at this Location

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