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brittney L.
Customer Reviews for O'Neill Outdoor Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing. My experience was outstanding. Staff was extremely helpful and accommodating. Renting from this location made my experience hassle free.
David M.No improvement is needed. Entire process was perfect
Salvatore D.O'Neills is the best. Thanks guys.
heywood O.I had to get it there since my reservation at Riverhead wasn't kept.
David C.It went smooth as silk
MATTHEWR M.Very helpful people at O'Neill's.
MICHAELBRIAN C.Easy
Charles B.I think that the trailer needs a jack. It's a heavy trailer and a jack would make it a lot easier to connect/disconnect to the tow vehicle.
Scott G.Everything was perfect
margaret S.We wanted to do the walk around check. The woman said she was busy and would check us in later and we were good to go. When we asked about documentation, she said if we did not trust her we could drop it off at another location.
Michael F.Equipment was a little dated
Paul P.Very friendly, helpful and accommodating! Will definitely return!
Judith H.nada.........alls good!!
john L.Great customer support will recommend this u haul company to anyone
ALICIAM B.O'Neill was great and so was the U haul on Sound Ave in Riverhead who helped me find the truck to rent. Joe from the uhaul on Sound Ave actually gave customer service, cared and is a huge asset to your brand. However my experience before Joe was HORRIFIC. The day before I was to pick up my rental in NJ someone called to tell me I had to drive another 178 miles to Pennsylvania to pick up my truck. No apologies, no help, No carting, it's my fault cause I agreed to this on the internet! I explained I was driving 120 miles to my pick up place and can not add 360 miles to my trip!!! She said no trucks were available in NY or NJ. Obviously we know that is not true! We did not cancel because I had to have a truck. That evening I called the number twice before 7 and listened to a recording that someone would pick up. No one did. I called in the morning and same thing happened. They never even sent me the address of where I was supposed to pick up my truck. Finally I gave up and sure enough a nice man from where I was supposed to pick up the truck in PA called at 12:30 to find out where I was!!!!! So disappointing and I wasted hours of my time on this awful customer service. Really upsetting. Sure I will be using both Riverhead U haul locations because they are great but my opinion of the company, U haul is very poor. Not expecting a response but it would be nice. You have all the information on your end, do some research and you will see that this is exactly what occurred. Invest in customer service not this. Care about your customers and dealers because that produces lasting loyalty and brand appreciation.
Ken S.Cab of unit seats , floor were dirty . The seats really should have been clean.
Kevin F.The Representative at the dealer, Barbara in Jamesport NY was great, and took very good care of me. She made the process very simple and easy. I would definitely come back.
matt M.Easy check in and drop off.
Victor F.Easy access, quick service Very happy Good truck
michael M.Service was fine. Barbara, who set all up, was, nice,efficient, smart and pretty. I would use O'Neill again., Jack McFeely
Jack M.Pickup was a hassle.
jholee F.Price per mile was higher than expected. But the quality of the vehicle made up for it
Patricia H.Representative on location was efficient, friendly, and helpful.
Matthew B.The last few uhauls I have rented, not just here but in other locations ,have installation or debris on the seats. I always have to sweep and leaf blow out the U-Haul before I return so not to have the same experience for the next person.
Jonathon R.Friendly folks here! The trailer was clean and worked great! Easy pick up and return.
robert S.Friendly and helpful personnel.
Charles W.Very hood
Paul M.Very easy drop off
janet C.Great customer service!
James D.Easy friendly
Cheryl S.