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SUSAN D
Customer Reviews for One Stop Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It is impossible for one person to get 6x12 trailer on hitch. Location offers no help. Had to enlist other gas station customers for help.
Michael BPeople very helpful and good to work with. Some of the drop-off / pickup area is unpaved/ no gravel. Potentially muddy after rain. No problem for me at the time of drop-off.
CHARLES CYour survey should ask about the equipment-The 6 x 12 cargo trailers should have jack stands for installing and uninstalling. They are too heavy to lift. Had to have staff install.
Judy COnly issue was difficulty uploading pictures of undocumented damage to truck. Had to call uhaul but was able to email pictures instead. Since it took so long to do this they gave us an extra day to return the truck.
Erwin BThe truck had damage that wasn't marked, the fuel wasn't accurate, the inside of the cab was filthy, the back of the truck was filthy as well. The windshield wipper was broken. Very dissapointed.
Louis MGreat place to rent Uhaul equipment
Douglas SDrop off was easy and everyone was fantastic!!
Crystal GEasy peasy! Friendly and professional.
Jack SI did get a charge and am unsure what the charge was for.
kimberly sI have rented from Uhaul many times and will continue to but this location or maybe just a combination of the location and the app not working correctly made this experience horrible. I tried to check in to pick up the trailer and the app didn't do like normal, didn't ask for pictures, etc. then went to hook it up and I had a 2inch ball on my hitch, always worked with all of my rentals with y'all until this one, this trailer needed the smallest ball made(I think) There was nothing to prepare me for this. The lady in the store was no help because she said they were merely a drop off and pick up point for y'all.. So I had to scurry around and try and find a smaller ball, using up over an hour of time that I had it rented. Finally got hooked up and went on to do what I needed with it. While unloading one load, I received a phone call from a uhaul rep asking if I was still planning on getting it for the 24 hours I had reserved it for….????? We got it straightened out and I finished using the trailer. When I went to return it, the return process was a nightmare as well… I took the pictures 5 times and finally saved them to my phone and sent y'all a message and just left. The app wouldn't let me complete the return process. I've never had problems with the app before so hopefully, this will be the only time. If it were to happen again, it would deter me from renting from you again.
VIKKI TTook me after hours, friendly and accommodating.
Jack SThe truck did not come with the equipment I reserved (the furniture dolly) and the parking/ pull out situation was pretty rough at this location due to size of the property.
Taylor BEasy
Mike SA little tight in the yard but overall happy
Joseph WIt was a mud hole where we had to drop off trailer
Richard FNo comment
Anthony SMr. San was very helpful in returning the trucks both times!
jeffery cVery friendly associate at Jefferson!
jeffery cGreat customer service!
Doug SHad to go to another location to drop trailer because the location I was sent to did not have the ability to disconnect the trailer!!
Mal MOwner very helpful and friendly.
June FEveryone was great
Patricia BTag on trailer was expired over a year
June F- Truck was not clean - dirt in the trailer, dried up hamburger remnants in the driver seat, and three cups/cans in the cab - Location did not provide Reserved equipment - Uhaul customer service no help at all finding an alternative; I did on my own at cost of 35 extra miles and 90 mins lost time Whether the Location's fault or Uhaul - it is probably both - it was not a good experience. I wouldn't recommend either to anybody, but in the absence of any other options, the only remaining option is poor customer service
Donald PThank you One-Stop for being so good to us!
Kasey MMade ever thing easy.
charles sNinguno
Joseph CExcellent, fast service. Hitch was hooked up for me and i was on my way. Very easy.
Richard MMake rentals more easily accessible for hook up. No assistance provided in hooking up 12' trailer to car. Injured back.
Jeffrey CVery likable and well informed people that I would recommend for sure thanks to the staff.
WILBUR KI've already sent a complaint, but even though I booked everything online and made my son the authorized driver , they couldn't find our reservation and my son was told that I had to come down there to do the transaction. And if I cancelled and he started the reservation on his own, he'd have to do it online. They were not ready for us and made us 30 minutes late No apologies, made other clients who are there to pay for gas, etc while they asked me the questions that I had already completed online
Jary WThere was no one there to help me hook up the trailer! Some customers in the little store had to hook it up and I had to just trust that they knew what they were doing. I made it back safely, thankfully, but at the drop off location the man who helped me unhook the trailer said it was hooked up incorrectly with the safety chains.
SAVANNA GThe lady there was efficient, helpful.
Joey CI was told to unhook the trailer where I could find a location. I asked if they were going to check the trailer. They said they would later on. I dropped the trailer in an area with vines.
Charles MFor the most part the location was just fine. However, uhaul itself really messed this up. The first thing is that the location we chose for pickup was not the location where our equipment was. This was confusing and made us late for our meet up with our moving help. Second, the location that we had to go to did not have the size truck that we ordered. We ordered a 26 foot truck and got a 20 foot truck, resulting in 2 trips to storage instead of one so we had to pay more for mileage. We also had ordered a hand truck which wasn't there and we were really counting on it to aid in moving things. In conclusion, our order was completely mess up including pickup location and all equipment, which I feel was not the fault of the pickup location.
Johnathan DDid not receive my deposit back when I have receipt for pickup and drop off location in same town..I've used uhaul for many years very disappointed in the way the transaction was handled
Amy BIncredibly easy and efficient check in. Again....top notch experience.
glenn rDoing a contact from a cell phone totally Unacceptable at a Convenient store
CARLOUS BThe agent was friendly,professional and helpful.
Paul S