Customer Reviews for One Moore Try
(U-Haul Neighborhood Dealer)

188 reviews

18450 Hwy 377   Cresson, TX 76035

(817) 396-0133

Office Hours

  • Mon-Thur: 10 am–4 pm
  • Fri-Sat: 8 am–4 pm
  • Sun: 1 pm–4 pm

Services at this Location:

Contact Us

(817) 396-0133

18450 Hwy 377
Cresson, TX 76035

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–4 pm
  • Fri-Sat: 8 am–4 pm
  • Sun: 1 pm–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service - we really appreciated that the business was open on Sunday. Very good experience. Thank you

Monica Hartt 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE BROWN 
Rating:
3.0

Customer did not leave a comment.

Mike Lang 
Rating:
5.0

Drop off people were GREAT!!!

Brian Stotts 
Rating:
2.0

Very dirty location. Did not even check me in just took the keys and said I was all good. Then I asked for my deposit and he said he didn’t have any money on him. Was only customer and it took about an hour. Finally said he would send me a check for my deposit Whatever Both locations need a lot of work

Sunshine Eckels 
Rating:
5.0

Jim is an awesome representative and dealer, highly recommended.

Mark Garrett 
Rating:
5.0

This has been my best experience by far! The customer service (They are friendly appreciative of your business) is great. Very nice people.

Kim Green 
Rating:
5.0

The google maps took me to 2 wrong locations. I had to call the location to help me find it.

Vikki Sutton 
Rating:
5.0

Customer did not leave a comment.

Carlos Parra 
Rating:
1.0

The location was 30 minutes out of my way from my intended destination and it was very hard to find the location. I was notified the evening prior of this drop off location due to my be destination being full. I was sent a text link with the address only. When this was put into Google maps. The finally destination kept saying it was a different location than intended. I then had to call for the name of the location and was still unable to locate the drop off this requiring a 2nd call after wasting 10 minutes driving around. The only way we were able to locate the place was we found a picture on Google. The place is nothing but a shipping container with nothing to show it was a U-Haul location on the side of the highway. I pulled into the area and then still had to call the phone number for someone to assist me. When I went to hand him the paperwork he said I don't need that but I can take it. I told him I wanted to ensure it was returned and that I was no longer responsible. After leaving the location I called U-Haul to let them know that I dropped the trailer at the location just to confirm because I wasn't sure that it would be done.

Christopher Smith 
Rating:
5.0

Customer did not leave a comment.

DAVID TRAISTER 
Rating:
5.0

One Moore Try, employees were friendly and quick. Easy drop off.

Joseph Fagliano 
Rating:
1.0

They lied about the condition of the truck when I brought it back and charged me a cleaning fee for a clean truck 0 out of 10 for me I have never returned equipment dirty or needing fuel I will NEVER use this location again

Frank Hutchison 
Rating:
1.0

Car hauler was in very bad condition. Tires were dry rotted. Had a blow out on one of the tires and was stranded on a very busy highway for 4 hours.

BILLY MCKEEHAN 
Rating:
4.0

The man was very nice but the door didn’t work very good which explains why it let water in during our trip in a rain storm and soaked everything towards the rear of the trailer , dirty , wet and soggy 1/3 of our belongings were . Very disappointed with the equipment can’t say anything bad about either location . Just sorry I got the bad trailer and this has never happened with U-Haul from my experience and I’ve rented off them a lot .

Thomas Hamilton 
Rating:
3.0

Customer did not leave a comment.

Bradford Judson 
Rating:
5.0

Customer did not leave a comment.

Charles Mckamy 
Rating:
5.0

Customer did not leave a comment.

Roy Doolin 
Rating:
5.0

Customer did not leave a comment.

kerstin olson 
Rating:
5.0

Customer did not leave a comment.

Timothy Ford 
Rating:
4.0

Customer did not leave a comment.

Misty Gober 
Rating:
3.0

you all haven’t gotten back to me for the first rental on march 2-3rd of this year poor customer service and i was overcharged and unaware of your process i will never rent form you all again! this has nothing to do with the cresson location this has something to do with customer care! cresson staff was nice and friendly

taryn FLEMING 
Rating:
2.0

The equipment I ordered was not available. The back wouldn’t open with 1 person and they charged me $40 for 3 gal of gas but I brought it back with the same amount of gas as when I left with it. Not very honest people

CHRISTI SKAGGS 
Rating:
2.0

The older male representative that helped me was very slow. Typed with one finger. He wasn’t very knowledgeable either. It was also hard to find this location. The pick up time extended longer than it should if you add the time it took to find the location and how long it took the representative to type up my rental agreement. I do not recommend to pick up from this location unless you are have no other choice.

Jermaine Clarkson 
Rating:
2.0

Customer did not leave a comment.

Joseph Puckett 
Rating:
5.0

Customer did not leave a comment.

Cheri Huffmaster 
Rating:
4.0

Customer did not leave a comment.

Dale Sturgeon 
Rating:
5.0

Customer did not leave a comment.

Timothy Curtis 
Rating:
2.0

It took close to an hour to check out. Not all equipment that we paid to rent was even there. What was there was old and worn but still did the job. The truck only had a quarter tank of gas. The people working the uhaul place had no idea what they were doing. I had to go in and help use their computer to check the truck back in so that I could check the truck out. Maps pulls the location up at the wrong spot and it was very sketchy.

NICHOLAS CHASTANG 
Rating:
4.0

Location was very muddy from recent rain. Gravel where the trailers are parked would help. Very friendly and helpful staff.

Landon Bell 
Rating:
5.0

Customer did not leave a comment.

lee hext 
Rating:
2.0

the traincar converted to an office was not appealing

sandy rew 
Rating:
2.0

There was no-one present which is not an issue, but there is extremely limited space to drop off equipment. Trailer drop off was especially difficult due to the slope of the property and small space available for equipment drop off.

Chance Buckner 
Rating:
5.0

Customer did not leave a comment.

Larry Wilson 
Rating:
5.0

The guy that helped me was slower than molasses, but a very nice man. 😂

PENELOPE PARDUE 
Rating:
5.0

Fantastic customer service, great experience

Shawn Lee 
Rating:
3.0

Customer did not leave a comment.

Richard Harris 
Rating:
3.0

The person helping me was great... very knowledgeable, and friendly. He knew what he was doing... Unforuntely, The truck I was given seemed like it had not been moved in a very long time. It was dirty in the cab. and ran a little rough. Ended up the truck leaked water into attic and bed area and damaged a couple of our peices.

James Kondo 
Rating:
3.0

Would have been nice if equipment would have been at the pick up location or we had been notified earlier before driving all over to pick it up.

Sharron Wood 
Rating:
5.0

Customer did not leave a comment.

Virginia Teer 
Rating:
4.0

Customer did not leave a comment.

JOHN HARDER 
Rating:
5.0

Customer did not leave a comment.

Phillip Tackett 
Rating:
5.0

Customer did not leave a comment.

Tom Van Matre 
Rating:
3.0

Customer did not leave a comment.

Iain Scoville 
Rating:
1.0

I ordered all 3 kinds of dollys & blankets. Bad enough that I got there & there was issues on which truck was mine. But not a single dolly or blanket. The guys there called the owner & her said I could wait a few hours but again they don’t do anything but the trucks at this location. I got a from the owner assuring me I would not be charged for the dollys & blankets. I was charged & never refunded. I have text the owner & he won’t reply. Please look at my pictures upon rental. I want refunded for them. I have texts with the owner, as well as pictures of the truck. This is horrible customer service!

CHRISTIANA BENTLEY 
Rating:
5.0

Nothing

Nicholas DeWaters 
Rating:
5.0

Very friendly and knowledgeable guy

RENALDO VALDES 
Rating:
5.0

Customer did not leave a comment.

HEATHER WEBSTER 
Rating:
5.0

Customer did not leave a comment.

James Crossley 
Rating:
2.0

Pick up location was in a trailer.

David English 
Rating:
5.0

Customer did not leave a comment.

JEFF BAILEY 
Rating:
5.0

Very genuine guys that run the storage facility. Highly recommend!!!!

Daniel Hughes 
Rating:
3.0

Customer did not leave a comment.

Francis Park 
Rating:
1.0

Customer did not leave a comment.

Channon Mata 
Rating:
3.0

Customer did not leave a comment.

Robert Frederick 
Rating:
3.0

Customer did not leave a comment.

Brian Fruge 
Rating:
5.0

Customer did not leave a comment.

Jennifer Slightom-Jones 
Rating:
3.0

Customer did not leave a comment.

Cari Wells 
Rating:
5.0

Customer did not leave a comment.

Elisa Lee 
Rating:
4.0

Customer did not leave a comment.

Jody Pyle 
Rating:
5.0

One Moore Try is an excellent place to rent a u haul! Customer service has an awesome home town feel! Would recommend to anyone who is in the market for a u haul in the particular area.

Ethan Gentry 
Rating:
5.0

Excellent service.

Vince Coble 
Rating:
3.0

Pave a parking lot. Have a professional looking location. It looked like someone's large back yard.

Randall Milton 
Rating:
1.0

The whole experience was bad. We were moved to a different city for pickup. No one notified us that there was no furniture dollies at new location. Uhaul only added 15 miles. After calling in we were suppose to receive a $50 credit which was never given.

Kenneth Comer 
Rating:
5.0

Customer did not leave a comment.

Susan H 
Rating:
5.0

Best customer service!! The man was so nice and I’ll continue to do business with him.

Jamey Jenkins 
Rating:
1.0

He gave me the wrong rental agreement but the right equipment. I was quoted ~$80.00 online to rent one way a 5’X8’ trailer and the contract said ~$77. When I dropped it in Fayetteville y’all charged me over $187 for it and I’m very very upset. It’s wrong and needs to be fixed.

Sam Perry 
Rating:
5.0

Customer did not leave a comment.

Michala Nadson 
Rating:
5.0

Customer did not leave a comment.

James Russell 
Rating:
5.0

Customer did not leave a comment.

Rebecca Seibold 
Rating:
2.0

Really dirty and disorganized location. Thought a hillbilly was going to walk out of the shipping container “office” and cannibalize me and bury my body on the property.

Naomi Williams 
Rating:
5.0

Customer did not leave a comment.

Leslie Hanson 
Rating:
5.0

Customer did not leave a comment.

Terry Webster 
Rating:
1.0

Someone needs to call me on this

Jeff Rice 
Rating:
3.0

Hard to find, GPS kept taking me to other side of the highway. I would double check the address and make sure it is the correct direction of 377 (N vs S)

Maston Clay 
Rating:
4.0

So quick and easy nowadays. Good job Uhaul.

Joseph Davis 
Rating:
5.0

Customer did not leave a comment.

terry gordon 
Rating:
4.0

Very friendly. Could have a sign/instructions for after hours dropoff.

David McCoy 
Rating:
5.0

This location is what the name Uhaul used to represent. I trust this location. ... if I don't have to trust "Uhaul".

Joe Vernon 
Rating:
5.0

Customer did not leave a comment.

Johnathan Garner 
Rating:
4.0

Online pickup process was a bit tedious and time consuming. We had no idea what to expect, and would likely pick up at a Uhaul specific facility in the future.

Mark gibson 
Rating:
5.0

Customer did not leave a comment.

Alan Meacham 
Rating:
5.0

Customer did not leave a comment.

Jack Maisuria 
Rating:
3.0

Customer did not leave a comment.

STEVEN CALLAWAY 
Rating:
5.0

Loved these guys here. Very funny and down to earth! Great experience and will be back whenever we need a uhaul!!

Irvin Grijalva 
Rating:
3.0

I only rented the trailer for 1 day and was overcharged, can I get a partial refund?

Riley Abraham 
Rating:
4.0

Good experience, clean equipment, easy access!

Shannon Gossett 
Rating:
4.0

Customer did not leave a comment.

Joe Ward 
Rating:
5.0

Don’t allow rentals from there ( I realize the location is sold aand transferring to new owner soon. You need to make sure website and location are correct Note I have rented several trucks &. Trailers over time

John Graves 
Rating:
5.0

Thanks!

TIMOTHY RUGGLES 
Rating:
5.0

Customer did not leave a comment.

Jana Barr 
Rating:
5.0

Customer did not leave a comment.

Cherryll Esse 
Rating:
5.0

Customer did not leave a comment.

JAY JILES 
Rating:
3.0

Customer did not leave a comment.

HOWARD WATTS 
Rating:
5.0

Customer did not leave a comment.

Jens Lohse 
Rating:
5.0

Customer did not leave a comment.

Mark Levine 
Rating:
5.0

Customer did not leave a comment.

Anita Mcconnell 
Rating:
5.0

Keep on keepin’ on!

Kasey Riskey 
Rating:
5.0

Customer did not leave a comment.

Dale Thomson 
Rating:
2.0

We were sent here because u-haul could not fulfill our reservation of our 20' truck. We could not fit all of our belongings into the 15' truck and trailer so we'll have to make another trip..

Randy Wind 
No reviews have been submitted for this location.

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