Customer Reviews for Omega Self Storage
(U-Haul Neighborhood Dealer)

470 reviews

300 Lawrence Station Rd   Lawrenceville, NJ 08648

(609) 771-1664

Office Hours

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(609) 771-1664

300 Lawrence Station Rd
Lawrenceville, NJ 08648

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–4:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ashish S. 
Rating:
5.0

Maybe offer to do a verification in advance of pick up - we waited about 15 minutes for someone to call my emergency contact to verify me. Otherwise, a super easy process and the van was clean and in great condition.

Krystal B. 
Rating:
1.0

We arrived to get our truck and the equipment we requested was not there. (dolly and blankets) The office of the location was closed so nobody could help us. I called and requested assistance on the chat but nobody could help and I kept being transfered to different departments. I had to return to the place later to get the equipment and I only got 5 blankets instead of the 12 that I was charged for. Very dissapointed with the assisntance I was given. Will not reccomend or use this again.

Bruna P. 
Rating:
5.0

Customer did not leave a comment.

Jephil R. 
Rating:
5.0

Everything was great

Tyisha M. 
Rating:
5.0

Customer did not leave a comment.

Tyisha M. 
Rating:
1.0

They charged me for 6 gallons of gas which is not correct. I drove the truck for 53 miles and had filled $ 15 (~5 gallons) of gas in it!!!!

Krishnendu C. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
2.0

I want know if I was bill correctly,please give me a call back on my bill

florensio S. 
Rating:
5.0

Your system with picking up using my phone was horrible. It took 45min with customer service to get it together, even after putting all my information in the day before.

Toys B. 
Rating:
5.0

N/A I was treated like I was family. Both times I met with representatives from the company they were friendly and very helpful. I hate moving things but they made the experience of renting the truck very easy. I thank them for all their help. Sorry I don't remember their names . Great rental experience. Thanks. Kenny

Kenny B. 
Rating:
5.0

The manager, Sean, was incredibly helpful and made the entire experience easy.

sharon C. 
Rating:
5.0

Customer did not leave a comment.

Willard E K. 
Rating:
5.0

Customer did not leave a comment.

SHEROD C. 
Rating:
4.0

Oil Change was on and I couldn't read the odometer.

Twywana B. 
Rating:
5.0

Omega storage has the nicest, just polite staff

Jennifer D. 
Rating:
2.0

I resent when I have no expectation from the reservation process that there will be no customer representative there. I understand that Sunday at 8:00 AM is not a great time to have a live person at the site, but I believe that you should make it clear on your site that the customer will become the service representative for U-Haul. Having to give the same information again that I gave on line, the wait for the "alternative" person to be notified to vouch of my existence, the taking of multiple pictures of the vehicle and myself so that you I do the work of your representative, made the experience frustrating. Of course, returning the vehicle and going through the same process, or if I didn't do your job, then being charged for you to do it later, just seemed very contra client central.

William C. 
Rating:
5.0

Customer did not leave a comment.

Arnab B. 
Rating:
5.0

Customer did not leave a comment.

nancy R. 
Rating:
5.0

Customer did not leave a comment.

Dietmar S. 
Rating:
3.0

The ramp on the truck was difficult to put in place, and I had to call the roadside, but I was able to fix and lock the back door. I lost about two hours of moving time, but the owner agreed not to bill me for the extended hours. Customer service was excellent and patient with me.

Lesa B. 
Rating:
5.0

Great customer service. Knew I would be running late returning the truck so gentleman called U-Haul and arranged another pickup site for next renter. Made sure it was not a big inconvenience for them. I now understand why my pickup location changes from time to time

Glenn F. 
Rating:
5.0

Very helpful and friendly people.

Sal L. 
Rating:
5.0

Customer did not leave a comment.

Ricky J. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Jay R. 
Rating:
5.0

I was totally unfamiliar with Omega Self Storage/U-Haul truck rental before this experience. Scott, at this location, was extremely friendly and very helpful as far as recommending the size truck I should rent, the estimated gas mileage/usage and also told me I'd be able to use my own EZ-PASS for all tolls on my route. Everything worked out perfectly and I am so grateful for his input. I will highly recommend this U-Haul/ Self Storage location to family members and f

barbara H. 
Rating:
5.0

Very helpful contact at Omega and made the rental process super easy. I have used this location for uhaul rentals a few times and had great service and experience each time.

Judy B. 
Rating:
5.0

An associate at the check in counter was very kind that he let me rent a dolly for the appliances with the same price as the regular dolly because there was no regular one available at the check in.

SHINJI N. 
Rating:
1.0

The company charged me $11 extra on my bill

samaiya E. 
Rating:
3.0

tuck was not ready when we arrived, truck was very old and poorly maintained, we were afraid to take it on the highway!

alexis D. 
Rating:
1.0

Customer did not leave a comment.

Ian L. 
Rating:
5.0

Perfect and useful.

vineel G. 
Rating:
4.0

Customer did not leave a comment.

Kevin R. 
Rating:
4.0

The truck was very clean but dashboard indicated “0% life left” on engine oil. Truck performed fine but the notice was concerning. Truck cargo area leaked rain along passenger side floor.

James A. 
Rating:
2.0

Make sure the ramp is secure before letting your customer take the vehicle. Came out as I was drive through and intersection

Montana H. 
Rating:
2.0

Customer did not leave a comment.

Said M. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Pedro D. 
Rating:
5.0

Customer did not leave a comment.

gary M. 
Rating:
3.0

Old model van and makes alot of noise. I reserved a dolly but it wasn't there.

Raju G. 
Rating:
4.0

The price per mile is too high. Especially when you consider ita a flat 20$ rate to begin with and I have to pay for my own fuel.

Julian R. 
Rating:
5.0

Customer did not leave a comment.

Oliver X. 
Rating:
5.0

I requested a appliance dolly got ro pkace and they dont have it represents ask me to go to another location to get one I do not have time to soend

Jaime o C. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Nothing. Scott was incredibly helpful and capable. The epitome of customer of service. I would highly recommend Omega Storage.

Richard C. 
Rating:
2.0

The self check in process on a sunday was a horror. They have lock boxes and a key drop - however the location owner left the key in his public actual mailbox - the 1-800 uhaul folks were at a loss trying to produce a key code for me until they got hold of him and figured out the key was in his postal mailbox on the property - very confusing and we lost at least an hour on the day trying to figure this out.

Roy A. 
Rating:
5.0

The Omega Storage site was great! They went above and beyond to help me through the rental process. I'll definitely go there again with future rental needs.

Catherine F. 
Rating:
5.0

Customer did not leave a comment.

Marleen A. 
Rating:
5.0

Nothing. Very good experience. Scott was very helpful

Gerardo T. 
Rating:
5.0

Staff member was very helpful in setting up our rental and generally a jovial friendly person!

Arend T. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Ed K. 
Rating:
2.0

There's supposed to be a code to obtain the key. There was no code. Had to spend over an hour on hold to retrieve location of the key. THEY PUT IT IN A MAILBOX WITHOUT ANY COMMUNICATION! That's extremely frustrating!!!! Get your shit together!

Manthan M. 
Rating:
5.0

Friendly helpful staff. Truck was ready and clean. Easy pick up and return

Paloma A. 
Rating:
5.0

Customer did not leave a comment.

Diana A. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Roselene G. 
Rating:
5.0

Customer did not leave a comment.

Abel K. 
Rating:
5.0

Great help and friendly service!

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

esteban O. 
Rating:
4.0

Scott at the location was super nice and helpful!

mary C. 
Rating:
5.0

Staff here was wonderful. A computer glitch delayed the processing of my reservation, but the gentleman was proactive in seeking help from UHaul tech, and was good humored and apologetic about the delay. I appreciated the great customer service.

Margaret O. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

Ashraf A. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Scott was extremely knowledgeable & friendly to speak with.

EILEEN J. 
Rating:
4.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

Hillary N. 
Rating:
5.0

I tried using the app to have an early check-out. The app was useless. Because of the app, I was delayed 2 hrs.

ANDRZEJ P. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

jimmie W. 
Rating:
4.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Excellent location, service, product and I will be back. Thank you so much!

David S. 
Rating:
1.0

Pickup time was delayed for 1.5 hours due to processing snafu

Mark W. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY F. 
Rating:
2.0

You can send clear and easily readable explanations of how to pick up a U-haul truck using a phone. This was not sent to me ever, and when I called the service line, I was on hold for 15 minutes, before a service person told me she could not address my needs, followed by an addition 40 minutes. Do this if you want to have other customers; I am not likely to be one again.

David J. 
Rating:
5.0

Customer did not leave a comment.

Chandrasekar G. 
Rating:
5.0

Customer did not leave a comment.

Milan B. 
Rating:
1.0

Too many hidden charges ..billing is incorrect . When I spoke customer representative they have said that my charges will $19.95 and after going to omega storage they said that minimum charges will be $33 and no respect to customer . Also I drove 10 miles they charged for 14 miles

ARAVINDU C. 
Rating:
3.0

The U-Haul app is not very good. It took an hour to complete the pick up because of glitches and errors.

Matthew M. 
Rating:
4.0

The mobile system is terrible. I had to wait 1 hour for my keys because the system couldn't recognize that there was a different driver and renter. This needs to be improved

FELIX A. 
Rating:
5.0

Customer did not leave a comment.

Mikel C. 
Rating:
5.0

Everything was excellent, the guy was so friendly and nice, explain everything very clearly and all the process was super fast and easy

JOSUE A. 
Rating:
5.0

Customer did not leave a comment.

Swetal D. 
Rating:
5.0

Customer did not leave a comment.

Maksim L. 
Rating:
5.0

Ordered moving blankets with rental, no blankets were provided. My pickup was scheduled for 8 am, the business does not open until 9 AM. I recommend you set a pick up time within business hours so you can talk to someone if this happens to you.

Gabriella T. 
Rating:
5.0

The whole process of renting our UHaul was super easy! Would definitely rent from there again! A+

JEANENE L. 
Rating:
5.0

the online app was not working properly. If their had not been a person at the location I would have had a significant problem.

RASHAAN M. 
Rating:
5.0

Unfortunately, the U-Haul app stopped working while I was trying to scan my driver's license, and it also failed upon return when I tried to submit a photo of the mileage. Fortunately, the gentleman working at the front desk was very friendly & capable and able to handle the check-out & check-in process without any issues.

Andrew W. 
Rating:
3.0

When someone orders a furniture dolly, moving mats they expect to receive them. These tools are essential to safely and effectively completing a move or products to storage. Because these items were essential to me and Uhaul charged me for these items. I believe there should be some compensation for damages furniture and extra effort that would have not been, had I obtained the proper equipment from Uhaul.

Peter R. 
Rating:
5.0

Your online service is embarrassing. The app is a joke. I feel bad for the businesses that rent out your trucks because of how bad your interface and customer services are.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Jerome C. 
Rating:
1.0

Make sure the battery for the vehicle is not dead before letting customers use it

Keyshawn F. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
2.0

Customer did not leave a comment.

Chetan K. 
Rating:
5.0

Customer did not leave a comment.

William S. 
No reviews have been submitted for this location.

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