Customer Reviews for Omega Self Storage
(U-Haul Neighborhood Dealer)

432 comentarios

300 Lawrence Station Rd   Lawrenceville, NJ 08648

(609) 771-1664

Horario

  • Mon–Sat
    9:30 a. m. - 4:30 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(609) 771-1664

300 Lawrence Station Rd
Lawrenceville, NJ 08648

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9:30 a. m. - 4:30 p. m.
  • Domingo
    Cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Make sure the ramp is secure before letting your customer take the vehicle. Came out as I was drive through and intersection

Montana H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Said M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary M. 
Clasificación:
3.0

Old model van and makes alot of noise. I reserved a dolly but it wasn't there.

Raju G. 
Clasificación:
4.0

The price per mile is too high. Especially when you consider ita a flat 20$ rate to begin with and I have to pay for my own fuel.

Julian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver X. 
Clasificación:
5.0

I requested a appliance dolly got ro pkace and they dont have it represents ask me to go to another location to get one I do not have time to soend

Jaime o C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
3.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

Nothing. Scott was incredibly helpful and capable. The epitome of customer of service. I would highly recommend Omega Storage.

Richard C. 
Clasificación:
2.0

The self check in process on a sunday was a horror. They have lock boxes and a key drop - however the location owner left the key in his public actual mailbox - the 1-800 uhaul folks were at a loss trying to produce a key code for me until they got hold of him and figured out the key was in his postal mailbox on the property - very confusing and we lost at least an hour on the day trying to figure this out.

Roy A. 
Clasificación:
5.0

The Omega Storage site was great! They went above and beyond to help me through the rental process. I'll definitely go there again with future rental needs.

Catherine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marleen A. 
Clasificación:
5.0

Nothing. Very good experience. Scott was very helpful

Gerardo T. 
Clasificación:
5.0

Staff member was very helpful in setting up our rental and generally a jovial friendly person!

Arend T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed K. 
Clasificación:
2.0

There's supposed to be a code to obtain the key. There was no code. Had to spend over an hour on hold to retrieve location of the key. THEY PUT IT IN A MAILBOX WITHOUT ANY COMMUNICATION! That's extremely frustrating!!!! Get your shit together!

Manthan M. 
Clasificación:
5.0

Friendly helpful staff. Truck was ready and clean. Easy pick up and return

Paloma A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roselene G. 
Clasificación:
5.0

Great help and friendly service!

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

esteban O. 
Clasificación:
4.0

Scott at the location was super nice and helpful!

mary C. 
Clasificación:
5.0

Staff here was wonderful. A computer glitch delayed the processing of my reservation, but the gentleman was proactive in seeking help from UHaul tech, and was good humored and apologetic about the delay. I appreciated the great customer service.

Margaret O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashraf A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph O. 
Clasificación:
5.0

Scott was extremely knowledgeable & friendly to speak with.

EILEEN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hillary N. 
Clasificación:
5.0

I tried using the app to have an early check-out. The app was useless. Because of the app, I was delayed 2 hrs.

ANDRZEJ P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jimmie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
5.0

Excellent location, service, product and I will be back. Thank you so much!

David S. 
Clasificación:
1.0

Pickup time was delayed for 1.5 hours due to processing snafu

Mark W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY F. 
Clasificación:
2.0

You can send clear and easily readable explanations of how to pick up a U-haul truck using a phone. This was not sent to me ever, and when I called the service line, I was on hold for 15 minutes, before a service person told me she could not address my needs, followed by an addition 40 minutes. Do this if you want to have other customers; I am not likely to be one again.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandrasekar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milan B. 
Clasificación:
1.0

Too many hidden charges ..billing is incorrect . When I spoke customer representative they have said that my charges will $19.95 and after going to omega storage they said that minimum charges will be $33 and no respect to customer . Also I drove 10 miles they charged for 14 miles

ARAVINDU C. 
Clasificación:
3.0

The U-Haul app is not very good. It took an hour to complete the pick up because of glitches and errors.

Matthew M. 
Clasificación:
4.0

The mobile system is terrible. I had to wait 1 hour for my keys because the system couldn't recognize that there was a different driver and renter. This needs to be improved

FELIX A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikel C. 
Clasificación:
5.0

Everything was excellent, the guy was so friendly and nice, explain everything very clearly and all the process was super fast and easy

JOSUE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Swetal D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maksim L. 
Clasificación:
5.0

Ordered moving blankets with rental, no blankets were provided. My pickup was scheduled for 8 am, the business does not open until 9 AM. I recommend you set a pick up time within business hours so you can talk to someone if this happens to you.

Gabriella T. 
Clasificación:
5.0

The whole process of renting our UHaul was super easy! Would definitely rent from there again! A+

JEANENE L. 
Clasificación:
5.0

the online app was not working properly. If their had not been a person at the location I would have had a significant problem.

RASHAAN M. 
Clasificación:
5.0

Unfortunately, the U-Haul app stopped working while I was trying to scan my driver's license, and it also failed upon return when I tried to submit a photo of the mileage. Fortunately, the gentleman working at the front desk was very friendly & capable and able to handle the check-out & check-in process without any issues.

Andrew W. 
Clasificación:
3.0

When someone orders a furniture dolly, moving mats they expect to receive them. These tools are essential to safely and effectively completing a move or products to storage. Because these items were essential to me and Uhaul charged me for these items. I believe there should be some compensation for damages furniture and extra effort that would have not been, had I obtained the proper equipment from Uhaul.

Peter R. 
Clasificación:
5.0

Your online service is embarrassing. The app is a joke. I feel bad for the businesses that rent out your trucks because of how bad your interface and customer services are.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome C. 
Clasificación:
1.0

Make sure the battery for the vehicle is not dead before letting customers use it

Keyshawn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chetan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

Sign-up process was ridiculous and the payment system should work so that you can pay in person and pick-up rental when expected. Other than that it was fine.

Geoffrey L. 
Clasificación:
5.0

My original location was at pullens garage nearby and they forgot to put the key out for me! I'm glad uhaul was able to find me another location to pick up a van within ten minutes. Very helpful.

Mary Margaret M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
2.0

You software doesn't work as it should. I had to wait while the vendor had to talk to 4 different people from UHaul so that I could use my reservation made 4 days earlier. Then I had to give my payment over the phone to the UHaul rep using the vendors phone because your software would not let the vendor enter payment information.

THADDEUS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
5.0

Stan was very helpful and friendly!

lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel C. 
Clasificación:
5.0

This was by far the BEST experience I have ever had with U-Haul. I wish this location would train everyone who works for this company. Less than a month ago we were ready to switch to another company, after hearing a friends horror story, but the owner and managers both have made this experience change our minds.

Brittany S. 
Clasificación:
5.0

Scott helped with everything I needed and did an awesome job. Gracias.

Ellen C. 
Clasificación:
4.0

Driveway is a little tight, but really no issue at all.

Justin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan P. 
Clasificación:
5.0

He was very helpful.

Behrooz K. 
Clasificación:
4.0

Had asked for a dozen moving blankets with the truck. Blankets were not provided for off-hour pick-up. Not a big deal and U-Haul has refunded the cost.

Richard M. 
Clasificación:
5.0

The ap was horrible; it took an hour and three phone calls. It would have been helpful to know that an alternative phone number, lease, or passport would be needed at pick up. Th ap crasher so many times it cancelled my reservation and I had to get an agent to reset it. Omega Self Storage is awesome, 5 stars. Your ap and customer service agent Virginia was retched.

Victoria R. 
Clasificación:
5.0

Van was new but smelled of cigarettes. Would be great if rentals were non smoking or spray febreeze or other similar (like we did) to take away the smell. Who smokes anymore these days. It'll kill you.

MARIANNE B. 
Clasificación:
5.0

Always quick and easy at this location

GLENN F. 
Clasificación:
4.0

The quality of accessory ( dolly ) was not so good.

Rajesh P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wasay H. 
Clasificación:
3.0

The vehicle was a little dirty

William D. 
Clasificación:
5.0

Scott was cool and he got me in and out

William F. 
Clasificación:
5.0

The owner/manager on duty at the time was the most friendly, attentive rental agent I have ever worked with. When we were wondering about the size of the opening in the van we had first rented, he was quick to get a tape measure and help us determine that we needed to switch to a slightly larger one. It turned out to be required, and we are so grateful for his help.

MICHAEL M. 
Clasificación:
5.0

Superb experience. The customer service at this location was outstanding - very kind, helpful and willing to go the extra mile for me. Thank you so much!!

Caleb W. 
Clasificación:
5.0

More clear drop off instructions

Osman T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc R. 
Clasificación:
4.0

This was not the location I originally chose and got an email confirmation for. I went to the original location and was told that they did not have my reservation. They called uhaul customer service and were told that our truck was at a different location 20 minutes away. I was then late getting started with my move and the people who came to help me were stuck waiting. It was a very frustrating experience.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vikram M. 
Clasificación:
4.0

I would allow some parking for customers especially if the return is the same day a pick up. I want to note that I did an online pick up and check out which was super easy and efficient.

Asha N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
4.0

Utility dollies were not available even though ordered beforehand

Biswajit S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernadette M. 
Clasificación:
3.0

Usage of the app. Need directions and explained how it works.

JOSE A. 
Clasificación:
4.0

Overall experience was good. But I did get some difficulty when returning the truck using self-service. There was an error showed that "share my location" could not be used. It took me 10 minutes to google and search for articles about how to turn on this function. It would be helpful if Uhaul website can give some instruction about that.

Di L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T. 
No se han enviado comentarios para esta ubicación.

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