Comentarios del cliente para Olive Grove Mini Storage

It was all very user friendly.

Provide better parking for larger storage vehicles

I was charged for two extra days even though I returned the equipment on time and the location refuses to correct their error

It took an hour and a half trying to grey online for the truck share thing as there was no signal for my phone. Made several phone calls got transferred several times before finally being connected to Amber in Yuba City who got us verified and gave us the code to get the key. Bless her

What ever happened to customer service, Having to use my phone to do the job is not convenient at all

I have no complaints about the pickup location at all. Person there was very friendly and helpful. My HUGE complaint is in regards to how my reservation was handled by reps over the phone. I had made this reservation over a week in advance, to pick up a truck in Chico and drive to Folsom. Less than 24 hours before this pickup was to be made, I got a call saying that there would be no truck for me in Chico. ---This is after we made plans for several helpers to be there to load this truck the next morning. the person on the phone seemed unconcerned about that situation. Her only other suggestion was that I could pick up a truck in Redding (another 1:30 drive away) which would have severely impacted our moving plans. It was either that or I could cancel the reservation(!!!!) I called back and got a different Rep who was extremely helpful and offered that we could pick up a larger truck in Corning, at the same rate, and that they would cover the difference in the distance between Corning and Chico. Although it meant a significantly longer drive to get to the pickup point, it was better than no truck at all. I was thankful for her concern and helpfulness. But I am absolutely appalled at the cavalier attitude of that first rep, and that your company would so casually decide to yank a reservation and basically tell me, "tough shit." And from our frantic phone calls to other rental agencies, we were told the this is common practice at U-Haul. Is this really the way you typically do business? ---If so, I will never bother to reserve through UHAUL again.

Charged me more gas than it was in the uhaul , she didn't understand that the uhaul was tilted more to one side so the gas was showing less ,she charged me $ 50 dollars more I'm very disappointed about that .

Closed at return but no complaints. Site appeared clean and well maintained.

This drop off apparently is never actually staffed by someone; drop offs happen via a crappy web interface that doesn't work properly much of the time. It took me nearly an hour and two phones to return the truck due to the web site failures; and I got a day late charge that had to be paid before the interface would check me out. Yay!

Service was great and very convenient for my needs

The manager called me 3 times and texted me to see when I was bringing the uhaul back even though I was not late.

on site staff was personable and knowledgeable. thank you for everything!

Me atendieron muy vien, la señora que me atendio fue muy pasiente y amable conmigo , no nos entendiamos primero, porque ella no habla español y yo no se ablar ingles

Experience was great. Both Nancy & Bret were wonderful!