Customer Reviews for Oleys Auctions
(U-Haul Neighborhood Dealer)

292 reviews

788 Main St   Powassan, ON P0H1Z0

(705) 724-3632

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(705) 724-3632

788 Main St
Powassan, ON P0H1Z0

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Tell them to watch the fees because uhaul calculations vs what reality is, are two different things. The truck I returned was filled more than what it was when I took it, the mileage was not recorded the same way and was charged way more than I should have been. Over $300 for a 24 hour period and not too much travelling considering the estimated was originally $163? Not sure where Uhaul learned how to do math. And I dam well know it wasn’t where I picked up the truck, because they are phenomenal, last I checked.

Christina Grenon 
Rating:
3.0

I dropped the vehicle off on Saturday March 9th as was agreed to in the rental agreement. I received a phone call on March 13th asking me when I was going to drop off the equipment! The staff at the drop off location were helpful in letting me know where to park the equipment although they were surprised I was there which should not have happened. As well, it is clear they did not take a moment to let uhaul know the equipment was returned.

michael georgie 
Rating:
3.0

Customer did not leave a comment.

Frank May 
Rating:
5.0

Customer did not leave a comment.

Melanie Lindquist 
Rating:
5.0

Customer did not leave a comment.

Dave Bowers 
Rating:
2.0

Messed up!!!!!

Glenn Austin 
Rating:
1.0

They were the ones that couldn’t book me out on a Friday at noon so I had to pay dubble to have it over night and now more in gas had to go to north bay to get the trailer I needed and pay extra to drop off here cause I couldn’t make it back to north bay after I was told on the phone my yous I could pick it up in powassan

Adam Bebee 
Rating:
5.0

very good services,11 out of 10!

Philip Peters 
Rating:
5.0

Customer did not leave a comment.

mike bedard 
Rating:
5.0

Customer did not leave a comment.

Near North Mover Popa 
Rating:
4.0

Customer did not leave a comment.

al renaud 
Rating:
5.0

Customer did not leave a comment.

Kailie Wilson 
Rating:
5.0

The fact that you can't choose your pick up location is terrible. It was 1.5 hour drive from where I needed the truck to be. Sure they gave me extra miles but I had to pay for the gas.

Kim Land 
Rating:
4.0

Fuel level at pickup was a little off. Would like a paper receipt at time of drop off.

Earle houghtling 
Rating:
5.0

Customer did not leave a comment.

Tree Technologies 
Rating:
3.0

I don’t know if it’s a lack communication orwhat but he wasn’t aware that we were there to pick up a truck at 12 o’clock which there wasn’t one and that’s very frustrating.

ELAINE DRAPER 
Rating:
2.0

Improve english communication. Improve your designated parking areas.

Riley Richmond 
Rating:
5.0

Charged me $25 for cleaning the truck. It wasn't dirty. At most all they did was sweep it.

Didi Vergados 
Rating:
5.0

Customer did not leave a comment.

Luc Boulard 
Rating:
5.0

Booking in advance needs to improve!!!! ( not from this location IN GENERAL ) leaving booking a trailer 3-5 days before departure doesn’t work when driving 8 hrs away then when you get your rental having to go 45 min passed your town doesn’t work!!! VERY FRUSTRATING AND STRESSFUL!!!!!!!

Mark ewart 
Rating:
3.0

Employees at drop off location were over half hour late. Then they added additional charges without informing me. Overall, U-Haul experience was absolutely horrible. And UNSAFE!!!. Their employees do not care about safety of customer or equipment. Never again!

Jason Gerber 
Rating:
5.0

Customer did not leave a comment.

Rita Ricker 
Rating:
5.0

They made it very easy

Pierre Cauvier 
Rating:
3.0

Tow dolly was too frozen to use. Not their fault, its cold. But why is it listed as available if it can't be used. Amanda was nice, the other guy was OK

Reaume Brazeau-Gauvreau 
Rating:
5.0

Customer did not leave a comment.

Garth Townson 
Rating:
5.0

Customer did not leave a comment.

Wesley Shank 
Rating:
3.0

Customer did not leave a comment.

bob wannek 
Rating:
5.0

Very helpful and friendly staff

enos yoder 
Rating:
5.0

Customer did not leave a comment.

Angele Hatfield 
Rating:
5.0

Excellent service. Love Amanda and her family.

Paul Marier 
Rating:
5.0

It was all great the trailers are in great shape I wish I knew we’re I can buy one

Bob Mackenzie 
Rating:
5.0

Customer did not leave a comment.

Shamus Raymer 
Rating:
3.0

when a return is scheduled for a Sunday,if there are other local sites that are open,do not send customers to the one furthest away which is closed.Especially,do not expect customers to be happy if they have to pay extra to drop off when the site is closed

David Evan 
Rating:
4.0

Friendly, helpful assistance.

Irvin Rich 
Rating:
5.0

You did an awesome job.. keep up the great work

Gina Thomson 
Rating:
3.0

I booked this trailer online without the safe tow amd ins but when the bill came in, they had added these two ins to my bill. My insurance covers me completely and now I have to fight to get my money back! No one was there at pick up time amd they had to wait. No signage so they had no idea what door to go to. When needed the trailer longer, they said we had to bring it back to get a new contract. Wont rent here again.

Randy Bourque 
Rating:
5.0

Customer did not leave a comment.

DONALD WELL 
Rating:
1.0

Staff are rude, and accusing and reluctant to help. Worst customer service I ever experienced.

Mehdi Jabbari 
Rating:
4.0

staff was helpful and , very helpful

Al Plunkett 
Rating:
5.0

Customer did not leave a comment.

Alida McAuley 
Rating:
5.0

Customer did not leave a comment.

DONALD WELL 
Rating:
5.0

Customer did not leave a comment.

Robert Bantten 
Rating:
5.0

Very pleasant experience

Jay Goudreault 
Rating:
2.0

No data connection so couldn't check-in accurately.

Timothy Aquin 
Rating:
5.0

Customer did not leave a comment.

Karen Wanstall 
Rating:
5.0

Customer did not leave a comment.

Crystal Heath 
Rating:
1.0

The truck was damaged and the lady told us that it was done by previous customer and she is putting that in notes. As we were using U-Haul first time, we asked her specifically that if we need to do something or will there be any issue at drop off location due to this but she said don’t worry nothing will happen and afterwards we have to wait for about one hour due to this issue at drop off location explaining things to people over there. Pathetic

Aditya Raj 
Rating:
5.0

Customer did not leave a comment.

JOHN SHIPPAM 
Rating:
5.0

Customer did not leave a comment.

FRANK VALENTI 
Rating:
5.0

Amanda is always an absolute pleasure to deal with!

Joseph Bell 
Rating:
5.0

Extra tiedown rings in the corners/sides.

Stuart Noble 
Rating:
5.0

I had no problems at all.

William Diver 
Rating:
5.0

Customer did not leave a comment.

Pierre Chanu 
Rating:
4.0

The ratchet/ straps were terrible/ they needed wd40 to operate and the webbing was extremely frayed. Against MTO standards . Like i said people at pickup location were awesome. Thanks

darrell dunford 
Rating:
5.0

Customer did not leave a comment.

John Lawrence 
Rating:
5.0

My only complaint was that I rented a 6 X 12 trailer and had to manually lift it onto my hitch. It should have had a stand and crank to attach it to my vehicle.

Tyler Hardcastle 
Rating:
1.0

They never cleaned the yard. We got the truck stuck in the middle and had to leave it there. Maybe in future when operating in the winter time, the yard should be plowed and salted according to weather conditions. It’s not easy turning and maneuvering a 26’ truck that you can’t push!

Kristian Rich 
Rating:
4.0

Customer did not leave a comment.

TERRENCE COOKE 
Rating:
5.0

Customer did not leave a comment.

TRAVISC MILLEN 
Rating:
3.0

Customer did not leave a comment.

Christopher Johnston 
Rating:
5.0

Customer did not leave a comment.

C.J Carfagnini 
Rating:
3.0

Customer did not leave a comment.

Warren Whitehead 
Rating:
5.0

Customer did not leave a comment.

Norman Eicher 
Rating:
1.0

I let’s Auctions in Powassan is a perfect example of the worst custservice available. When I first arrived the young lady I had to talk to was on the phone conducting business, the biker dude that worked there was no help at all. After the young lady was off the phone, instead of acknowledging I was there continued on with a coy with the biker dude that was working there, she then did more work on her computer before even a koi was standing in front of her. When she finally decided to talk to me and arrangements were being made, I asked about blankets that had been placed on the order. They had no moving blankets. How can they accept an order without having what is to be supplied? Both her and the gentleman there were ready to give me every excuse as to why they accept an order and can’t fulfill it to how bad it is to deal with uHaul. While I was trying to figure out how to complete my day, while personally calling every uHaul dealer on my route for blanket availability, the original office I booked through, the drop off location called to make sure I was successful with my truck pick up. Even though this office was closed for the day, when I told her I need blankets, she said I have them and will leave them outside for you. This was excellent customer service from someone that had never met me. The Emsdale location offered to do this for me on her day off, while the people in the Powassan location listened to me phoning to find blankets to be able to fill the order they should not have accepted. I do not recommend this location to anyone. If this behaviour is acceptable to uHaul then I will think seriously about using another service provider. Powassan Oleys Auctions should not represent uHaul.

RODGERD MCKIBBON 
Rating:
3.0

Customer did not leave a comment.

Howard Ivany 
Rating:
4.0

Customer did not leave a comment.

Wesley Watson 
Rating:
5.0

The only working like on the trailer was right rear brake light , was pulled over twice!! Thankfully the officers understood and I had to leave the vehicle I was towing running and use its marker lights all the way home.

JOHNDOUGLAS VARLEY 
Rating:
5.0

Customer did not leave a comment.

Debbie Dobbs 
Rating:
5.0

Customer did not leave a comment.

STEPHENH HAWKEN 
Rating:
5.0

Customer did not leave a comment.

RANDY PAPPS 
Rating:
5.0

Customer did not leave a comment.

Peter Wynne 
Rating:
5.0

Customer did not leave a comment.

Jay Carfagnini 
Rating:
3.0

Customer did not leave a comment.

Nadine Marie Lou Sheffield 
Rating:
5.0

Customer did not leave a comment.

Jeremy Love 
Rating:
5.0

Fast, friendly and helpful service.

JOSEPHD DOOKIE 
Rating:
5.0

courtious staff & very good trailer. ovarall very good.

Kenneth Judd 
Rating:
5.0

The staff were particularly helpful; thank you very much!

Lori McDowell 
Rating:
4.0

Re-evaluate your fuel calculator. I put fuel in the truck. It was at 1/4 tank. Your calculator said 6.4l to bring back to 5/16ths. I put 10.66l in, and the Guage never moved off 1/4. So I was charged for 6.4l of fuel at over $1.72 per liter. Current price is $1.409 per liter.

John Simpson 
Rating:
5.0

Customer did not leave a comment.

Tim Montgomery 
Rating:
3.0

The computer program was giving the woman at the service desk issues that she could not fix herself. After a few phone call it was resolved but it put me behind my schedule by more than 1/2 hr. Other than that it worked out well.

Rob Weiss 
Rating:
4.0

Customer did not leave a comment.

Monica Showell 
Rating:
5.0

Customer did not leave a comment.

BRETTG ANDREWS 
Rating:
3.0

The self check-in process at this location took almost an hour to complete the verdi ist ion process. I don’t believe this location is responsible for this purpose experience, how vet, the truck had used masks left inside the cab and our rental moving blankets where not left in the truck as part of our rental. Because this location only supports self check out, there was no one around to help us resolve the check in or missing moving blanket issues. We had to call the uhaul support number several times resulting in multiple hours being left on hold without resolving all of our issues. Again, i don’t believe this is a direct result of the location, but i would not recommend a self check out option to anyone given the experience we had, couple with the fact that our issues are still not resolved. I feel if this location was a proper uHaul location, there would be staff around to help us resolve the issues on site.

JARROD MCCANN  
Rating:
3.0

Customer did not leave a comment.

Kristen Cronkright 
Rating:
5.0

Customer did not leave a comment.

Christopher Bowdring 
Rating:
5.0

Extremely easy to drop off no issues!

MARKOPERIKLI NEOFOTISTOS 
Rating:
5.0

Great customer service friendly and knowledgeable about everything. Thanks Team

DAN MONGRAIN 
Rating:
4.0

Although there may be a need for it that I can't see removing the online drivers licence verification and just doing it at time of picking up equipment would be helpful. A lot of people like myself use their phone to reserve and that extra data although small makes a deference. Other than that I am happy with everything. Thank You..

Paul Bissonette 
Rating:
3.0

Customer did not leave a comment.

Michael Booth 
Rating:
5.0

Customer did not leave a comment.

Thomas Fockens 
Rating:
5.0

You need to do nothing to improve this location it was small town friendly I wish I needed to rent one again.

RICKYJ VAILLANCOURT 
Rating:
4.0

Customer did not leave a comment.

John Morris 
Rating:
5.0

Amanda saved the day by securing our rental! We were NOT notified that our uhaul reservation was transferred from Arrowhead in Huntsville to Ollie's in Powassan. It took a few phone calls to sort it out but it was only when I spoke to Amanda that I was rest assured!

Monique Joyce 
Rating:
1.0

This location completely ignored covid protocols. No one indoors in the location (I saw at least 3 people) wore face masks. That includes the person directly interacting with me. U-Haul needs to insist that this site complies with basic government rules. Shame on the operators of this site.

Robert Rushby 
Rating:
5.0

Customer did not leave a comment.

George Denstedt 
Rating:
5.0

Fantastic service and very friendly staff. Highly recommend this location.

DAVIDG GORDON 
Rating:
5.0

Customer did not leave a comment.

Leo Jamieson 
Rating:
4.0

Customer did not leave a comment.

Ranko Gojkovich 
Rating:
5.0

Customer did not leave a comment.

mike dale 
Rating:
2.0

I had originally phoned to ask if they had the 6' x 12' trailer that the app said they did. The woman I spoke with said they had no 6' x 12' trailers. But when I went there, they did have it.

Al Verwey 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top