Customer Reviews for Old Colorado City Surplus Inc
(U-Haul Neighborhood Dealer)

125 reviews

204 S 24th St   Colorado Springs, CO 80904

(719) 578-3024

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(719) 578-3024

204 S 24th St
Colorado Springs, CO 80904

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

tracy clinage 
Rating:
1.0

I was charged $104.00 Dollars for a thirty dollar rental.

cameron beckett 
Rating:
5.0

Customer did not leave a comment.

Marcelle LYONS 
Rating:
5.0

Customer did not leave a comment.

Bonnie Brooks 
Rating:
5.0

Please make sure you address the issue of the leaking in the trailer. You guys are lucky that my wooden furniture was packed on the other side of the trailer that did not leak.

CarolAnn Storgion 
Rating:
5.0

Customer did not leave a comment.

Carl Douglas 
Rating:
1.0

Maintain the equipment for safety

CHANYANG PARK 
Rating:
4.0

Customer did not leave a comment.

PETER RUCH 
Rating:
5.0

Customer did not leave a comment.

Zac Gasser 
Rating:
5.0

Customer did not leave a comment.

JOHN BEACHY 
Rating:
3.0

The equipment could be properly inspected prior to pick up. The driver side tire was nearly bald not safe for cross country moving.

Jose Portillo 
Rating:
5.0

Customer did not leave a comment.

ASHILE PRIESTER 
Rating:
2.0

They never signed in my return. I had to call uhaul to tell them I dropped the trailer off after I was sent emails stating I was overdue, 4 days later. It takes over 30 minutes to get a answer from uhaul!

JAMES WARINNER 
Rating:
5.0

Customer did not leave a comment.

Tiffany West 
Rating:
4.0

Customer did not leave a comment.

KEVIN FISHER 
Rating:
5.0

Tim was very professional and helpful so just continue what you are doing.

Ralph Munoz 
Rating:
5.0

Customer did not leave a comment.

John Beachy 
Rating:
4.0

None

Norma West 
Rating:
3.0

Customer did not leave a comment.

Patrick Ruminer 
Rating:
5.0

Very easy drop off at parking lot location. Polite and prompt service to close contract.

Kathleen Kennedy-Thilenius 
Rating:
5.0

Customer did not leave a comment.

LAURA TEACHOUT 
Rating:
5.0

Customer did not leave a comment.

LAURA TEACHOUT 
Rating:
5.0

Customer did not leave a comment.

Thomas Boswell 
Rating:
5.0

Customer did not leave a comment.

Stuart Boggan 
Rating:
5.0

Very difficult to find a trailer near my starting point. Your prices are not clear and ultimately very high.

Mark Littell 
Rating:
5.0

See above

PAULA THOMPSON 
Rating:
3.0

I returned the trailer to an empty parking lot - no one there except the homeless people sleeping under/behind a box trailer. “They told me that no one was here and they were closed. I was somewhat undecided what to do - just leave the trailer there? After pondering a bit , I called the number on the contract. They told me someone was coming. They came and ran the homeless people off. We finished the paperwork and then informed me I was late in returning the rental and was imposed a late fee. Obviously not what I expected. They told me they had nothing to do with this and to call U-Haul. I had rented the trailer to close out my business- due to Covid repercussions. During my trip the back tire blew out. We were stuck for about an hour off the road. The service recovery was excellent. Made for a long trip but thankfully uneventful. If you were to ask me about U-Haul performance, I would grade you well, however, I waited over an hour to get my trailer at the pickup (understaffed and busy), then had a flat, then dealt with the return experience- then to be told I was penalized for being an hour late. Maybe you should reverse my $26 late fee?? Thanks for asking!.

michael lomas 
Rating:
5.0

Great location. Awesome service. Professional. Quick and was able to adapt to the U-haul links not working and still get me on the road in a timely manner. Much appreciated. Also, the drop off process was easy and well lit/safe for a late night drop. Thank you!

WILLIAM NEAVES 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER FISH 
Rating:
5.0

Customer did not leave a comment.

Crystal Williams 
Rating:
3.0

The person checking me in for my reservation was rude and had an extremely confrontational attitude when checking out the truck. I'm a paying customer and won't recommend anyone else pay to be treated like that.

CORRIE DORRIS 
Rating:
5.0

Customer did not leave a comment.

Emma Arnold 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS HERRING 
Rating:
4.0

Open a bit earlier. Waiting until 9 am to open made a delayed moving morning.

emily peters 
Rating:
5.0

Customer did not leave a comment.

Christina Zimmer 
Rating:
3.0

Tail lights did not work. I did not realize til halfway thru the trip brake and turn signals worked. Got a verbal warning from highway patrol. Would like a partial refund. Was traveling at night so really needed taillights

patrica Gregory 
Rating:
4.0

In a weird location, but the man working there was very kind and helpful.

Lyric Dodson 
Rating:
5.0

Customer did not leave a comment.

STANLEY ELIJAH 
Rating:
4.0

Customer did not leave a comment.

James Schaefer 
Rating:
5.0

Customer did not leave a comment.

SHAINE KRATKO 
Rating:
3.0

Location for pickup changed after i drove 1200 miles so then i got to drive all over to find new location after showing up where it was originally suppose to be located. Not good in a location I’ve never been and in a hurry. Yet no discounts were offered or anything said...

Christopher Mcfarland 
Rating:
5.0

Customer did not leave a comment.

STEPHEN ALT 
Rating:
3.0

Customer did not leave a comment.

Cole Thielen 
Rating:
5.0

Customer did not leave a comment.

MICKEY HANES 
Rating:
1.0

Wasn't told about fees or any info when I called. Said it would all be taken care of. Ended up paying $75 that we shouldn't have.

Bryan Devine 
Rating:
3.0

Customer did not leave a comment.

JIM GILTNER 
Rating:
2.0

Customer did not leave a comment.

Amélie Doridant 
Rating:
4.0

Customer did not leave a comment.

Park Look 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Wynia 
Rating:
5.0

My experience with this location was great. I had to extend the truck for one day which required me to communicate with the corporate customer service . That has been a nightmare. A $51.55 hold was placed on my card on March 9th and nobody wants to help me get the money freed up. The bank points their finger at U-Haul and vise versa. When I asked the U-Haul rep to stop speaking to me in a demeaning manner, she only got louder. When I asked to speak with a manager, she simply ended the call. I would deal with local businesses like this one w/o the toll free customer service, as my experiences were rude encounters with zero solutions.

Daniel Jensen 
Rating:
5.0

Customer did not leave a comment.

Robert Onofre 
Rating:
5.0

It was easy to do and the staff was very helpful.

Thomas Parker 
Rating:
5.0

Customer did not leave a comment.

graig bears 
Rating:
4.0

The only problem I experienced was with the software to transfer ID from phone to PC. Uhaul needs to debug this program.

Jeremy Schroeder 
Rating:
5.0

Customer did not leave a comment.

Ronnie Skala 
Rating:
1.0

I was given wrong price when renting the trailer at this location! When asked what location I should return it to he said just look on the web site.

simon enrich 
Rating:
5.0

Quick and efficient!

Steven Shields 
Rating:
1.0

Customer service was horrible. And I was overcharged.

Tammy Baum 
Rating:
5.0

Very easy return and very helpful staff to quickly process our return and get us on our way.

Steven Shields 
Rating:
5.0

Process was super easy and efficient.

Amanda Luciano 
Rating:
5.0

Easy drop off experience.

DAVID CRAIG 
Rating:
5.0

Great service

rege hastings 
Rating:
1.0

Directions very confusing, especially for returning in the dark, took us about an hour to locate where to park the U-Haul and return the key, recommend pictures because it’s not as obvious as the store we picked our U-Haul up from

Ryan McPheron 
Rating:
4.0

Customer did not leave a comment.

Edward Tooley 
Rating:
5.0

Customer did not leave a comment.

Karl Teller 
Rating:
5.0

A smaller supply of rental equipment but they had the piece I needed to transport my car. Great service, the owners were friendly, courteous and worked with me on return times.

CONRAD KORBISCH 
Rating:
5.0

Customer did not leave a comment.

Gregory Woods 
Rating:
4.0

Customer did not leave a comment.

john hoffman 
Rating:
3.0

We were sent to a secondary location for the equipment. The service person was not as familiar with the equipment and it took a little longer.

Caryl Miller 
Rating:
3.0

Provide the truck ordered instead of something smaller

Joe Wehr 
Rating:
5.0

Customer did not leave a comment.

debra jones 
Rating:
1.0

It was very disappointing to not be at a real Uhaul place as this location could not help with the hitch, electrical plug and did not have any moving supplies. I made my reservation 2 weeks in advance to be at the Nevada location and that request was not honored. Frustrating!!

Bobbi Kay 
Rating:
4.0

Manger was very nice. He allowed me the option of cleaning up the vehicle cabin myself, instead of charging me a clean-out fee. I appreciate that. the location is a bit unusual the way it is set up. The signage on the north side of the street is good. however the lot on the south side of the street has very little markings and no u-haul equipment. So my suggestion would be a lighted sign on the south side.

john hoffman 
Rating:
5.0

Everything was awesome, no improvement needed

Bev Larreau 
Rating:
4.0

Efficient drop off completed in under 5 minutes.

David Fjelstad 
Rating:
4.0

Customer did not leave a comment.

Joann Kimbriel 
Rating:
5.0

Customer did not leave a comment.

samantha anderson 
Rating:
4.0

Customer did not leave a comment.

joseph stoneking 
Rating:
3.0

Customer did not leave a comment.

David Clifton 
Rating:
5.0

Customer did not leave a comment.

wayne russell 
Rating:
5.0

Manager was friendly, professional and knowledgeable. Parking lot is convenient and service was quick. I will definitely use this location in the future now that I have moved to Colorado.

ROBERT BARLOW 
Rating:
4.0

Customer did not leave a comment.

Ricardo Novelo 
Rating:
5.0

Very helpful once we realized where it was - google maps had it at the surplus store instead of across the street.

steffen robertston 
Rating:
4.0

Customer did not leave a comment.

HOWARD GROSTICK 
Rating:
5.0

Very helpful, explained the operation of the dolly in detail

Glen Gleason 
Rating:
5.0

Give renter more accurate estimate of mpg...

william koppari 
Rating:
5.0

Customer did not leave a comment.

julie fabrizio 
Rating:
1.0

Old man took almost 30 min to get me on the road. He apparently did not know how to scan my ID, and did not have the dolly in the truck. The truck only had 1/4 tank, which was an inconvenience.

David Ludwig 
Rating:
5.0

Great customer service. The gentlemen that helped me were really great! Recommend this location if you need a rental.

Lisa Kohrumel 
Rating:
3.0

There was no room to drop of equipment due to the general public parking poorly in an already tight parking lot. After 45 minutes or so, I was able to drop the trailer in an acceptable spot, but only with great difficulty.

Max Price 
Rating:
5.0

Uhaul has consistently provided great customer service to me when I used them 4 times in one year.

rick lane 
Rating:
5.0

Customer did not leave a comment.

mike haggerty 
Rating:
3.0

Customer did not leave a comment.

Tonya Dillard 
Rating:
5.0

Drop off using online system worked well. Key drop location was readily identifiable.

MIKE DRISCOLL 
Rating:
5.0

Very good to work with these folks

bill brundage 
Rating:
5.0

I got a text after my rental directing me to turn the truck into another location. As my car was at the location I rented from that was not possible. On local moves, people may not be able to turn in elsewhere.

bill brundage 
Rating:
1.0

The truck ran poorly and barely made it to North Carolina room Colorado. The power steering went out and the truck constantly misfired and backfired. It also got well below the advertised gas mileage. This truck should not have been rented out for a long distant rental. I have made a request for a reimbursement and filed a complaint, but no one has gotten back to me. I will be posting negative comments on social media in the near future is not contacted.

Sharon Glass 
Rating:
5.0

Excellent service, really helped my move

bill brundage 
Rating:
5.0

Customer did not leave a comment.

connor wilkinson 
Rating:
4.0

Store personnel were very helpful and friendly.

jim copeland 
No reviews have been submitted for this location.

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