Customer Reviews for Okes Auto Inc
(U-Haul Neighborhood Dealer)

41 reviews

3237 Nauvoo Rd   Alvinston, ON N0N1A0

(226) 846-0222

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(226) 846-0222

3237 Nauvoo Rd
Alvinston, ON N0N1A0

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing: Jen stayed late to help us out and made sure I got the right price.

Chauntelle Sheehan 
Rating:
4.0

Customer did not leave a comment.

Gerry Humphrey 
Rating:
5.0

Customer did not leave a comment.

FRANK MICHALEK 
Rating:
5.0

Customer did not leave a comment.

MIKE HOVEN 
Rating:
5.0

use this site be for always helpful and great service

COREY MOKREN 
Rating:
5.0

The agent who called was great, informed me that my pick up location was changed, with lots of time to adjust my plans, that was greatly appreciated. Jen at the pick up location was so helpful and friendly, and made sure everything was hooked up properly. Everyone was super easy to deal with and so helpful.

Dino Furlan 
Rating:
4.0

Customer did not leave a comment.

Leandro De los Santos 
Rating:
3.0

Customer did not leave a comment.

Leandro De los Santos 
Rating:
5.0

Have a sticker that gives an estimate of how much gas is needed to fill different portions of the tank

travis mcdonald 
Rating:
5.0

Customer did not leave a comment.

JOE TRIEST 
Rating:
5.0

Customer did not leave a comment.

Randi Fisher 
Rating:
5.0

Customer did not leave a comment.

Ann Maddock 
Rating:
3.0

Customer did not leave a comment.

Will Carruthers 
Rating:
4.0

Customer did not leave a comment.

DEVONJOHN FUCIARELLI 
Rating:
5.0

Customer did not leave a comment.

Brenda Menard 
Rating:
4.0

Tell customers to remember to lock the key box after returning the key or the keys May not be there for the next customer I found the box was not locked when I picked up the key for the truck

mark edmondson 
Rating:
2.0

There was a guy there, and he took the keys, so that was awesome - but then he left, and we weren’t aware that we had to send pictures of the clean truck while doing the online return. We asked if he could do the return, and he said no and left. You should probably tell your customers when they pick the truck up, to take a picture of the gas gage and mileage, and the cleanliness of the truck for the return.

TIFFANY WHITE 
Rating:
1.0

Had to pay extra mileage when I booked it close by and booked it 2 weeks prior to when I needed it and had to drive 30 minutes out of my way to pick up the truck and 30 minutes back not happy will never rent a truck again.

Nichole Brothers 
Rating:
5.0

Customer did not leave a comment.

James Armstrong 
Rating:
5.0

I will never book a UHaul again. Even though the people at the Alvinston location were amazing there was a truck as I had stated to customer service right in my home town. However U-Haul had me on the phone for hours trying to rectify an error on their part and I still had to drive over a half hour away to puck up a truck, when I had rented a trailer. The final man I dealt with with U-Haul was the only person in the hour wasted that actually was able to assist me. Never again

Shelly Mota 
Rating:
5.0

Customer did not leave a comment.

tom malis 
Rating:
3.0

It’s confusing because there is a location to do the paperwork and grab the keys then there is another location to pick up the truck

Angelo Delis 
Rating:
5.0

Customer did not leave a comment.

Wayne George 
Rating:
5.0

Friendly and helpful woman I dealt with at Oke's Auto.

Andrea Knight 
Rating:
5.0

Customer did not leave a comment.

Jennifer Burgess 
Rating:
3.0

Better signs to know where the location is.

Kyle Pennings 
Rating:
5.0

Customer did not leave a comment.

Leposava Sutherland 
Rating:
2.0

Clerk did not know how to properly fill out the rental form. I ended up having to pay more than I was quoted and they did not give me the extra time and mileage I was promised when my pickup date was changed a day earlier so ended up paying a late fee and over mileage fee. Which was an extra $70.

Corey Young 
Rating:
3.0

The mobile app needs to be streamlined a little It took about 20 min. To register and pick up the keys.

Trevor Sanderson 
Rating:
5.0

Customer did not leave a comment.

Rick Williams 
Rating:
1.0

Customer did not leave a comment.

cornelius friesen 
Rating:
5.0

Customer did not leave a comment.

FRANK MICHALEK 
Rating:
5.0

It appears as I was charged twice once on line reservation and pick up at location

Jayson Chabot 
Rating:
5.0

Customer did not leave a comment.

harvey wernham 
Rating:
4.0

Customer did not leave a comment.

Gary Mulready 
Rating:
5.0

Customer did not leave a comment.

john stokes 
Rating:
5.0

Customer did not leave a comment.

john phillips 
Rating:
4.0

Satisfied all I can say

pedro knelsen 
Rating:
1.0

To improve for the next customer it would be business professional to have your website maintained and make it unable for a customer to rent a truck from a location that doesn't in fact have a truck of that size. To allow this non sense is to cause last minute stress and havoc for your customers when a uhaul representative calls one day before need of truck to inform the customer who is paying hundreds of dollars for your rental service that they need to pick the truck up from another location . Recently I encountered this issue but on top of it was informed that this secondary location that I was now being forced to travel an extra distance to was closed on the day that I needed it and had to make a Jimmy rigged plan with the store owner on how to receive the keys to a truck that was located at a closed store . This could have put me at risk to being responsible if something happened as it was MY name on the order. I strongly believe I deserve a refund for the poor customer service and the unorganized business etiquette that was displayed during my uhaul experience.

Sa Facey-Vantyghem 
Rating:
5.0

Customer did not leave a comment.

Cheryl Needham 
Rating:
5.0

Customer did not leave a comment.

Stephanie Aldom 
No reviews have been submitted for this location.

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