Customer Reviews for Oglesby Automotive
(U-Haul Neighborhood Dealer)

90 reviews

2230 Lexington Rd   Athens, GA 30605

(706) 543-5065

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 543-5065

2230 Lexington Rd
Athens, GA 30605

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Scott Martin 
Rating:
5.0

Very helpful, friendly and a convenient location

David Devereaux 
Rating:
5.0

The gentleman who was there when i dropped off my truck was extremely quick in his duties and was through with his job. He even gave a call to make sure that we got our money back for the equipment that was missing from the pick up location

Mackenzie Hartings 
Rating:
5.0

N/A

Diane Williams 
Rating:
4.0

Customer did not leave a comment.

Sue Hunnings 
Rating:
5.0

Customer did not leave a comment.

arnitra willingham 
Rating:
3.0

Trailer prices are ridiculous now.

Neal Burton 
Rating:
3.0

Customer did not leave a comment.

Cristine Donham 
Rating:
5.0

This is well run operation that is a great place to rent from.

Marcus Holland 
Rating:
5.0

Customer did not leave a comment.

Antonio Rucker 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Rigby 
Rating:
5.0

Everything went really smoothly and well. No problems at all. Staff was kind, courteous and helpful.

Kimberly Ard 
Rating:
5.0

All good 👍

Jerry Pierre 
Rating:
5.0

Customer did not leave a comment.

Samantha Turner 
Rating:
5.0

Very friendly and got me in and out quickly

larry Chaney 
Rating:
3.0

Customer did not leave a comment.

Lee Cunningham 
Rating:
5.0

Besides the soda stuck on the windshield it was clean and a good experience unlike the Atlanta hay location in Athens

Kiaya Weaver 
Rating:
3.0

Customer did not leave a comment.

MATTHEW HERD 
Rating:
3.0

Customer did not leave a comment.

Steve Rogers 
Rating:
1.0

Customer did not leave a comment.

Grason White 
Rating:
5.0

We used the mobile pick up and return and it was very straight forward and easy.

Kelly Morgan 
Rating:
5.0

Customer did not leave a comment.

Jason Clark 
Rating:
3.0

Customer did not leave a comment.

Anthony Chafin 
Rating:
4.0

Customer did not leave a comment.

James Wade 
Rating:
5.0

Customer did not leave a comment.

ROBERT COLE 
Rating:
5.0

Very respectful and professional

james shield 
Rating:
5.0

Customer did not leave a comment.

BURNELL DONALD STRIPLING 
Rating:
5.0

They were awesome

TRAVA BARNETT 
Rating:
5.0

Customer did not leave a comment.

marselle oglesby 
Rating:
4.0

Customer did not leave a comment.

Yolanda Wright 
Rating:
4.0

The people there were very helpful. Makes me wish we hadn’t done the mobile check in / check out, which seemed to take forever. One note, I think the place is called Kar Toyz now.

Matthew Davis 
Rating:
1.0

Do not understand why you have to pick up the vehicle at 4:30 am.

Jose' L. Santiago 
Rating:
5.0

Customer service was outstanding. Would gladly recommend this U-Haul rental site to my friends and family.

dean mellill 
Rating:
5.0

Amazing customer service

Heidi Solis-Bernal 
Rating:
5.0

Customer did not leave a comment.

REBECCAMAE BRISCOE 
Rating:
5.0

Nothing. Excellent friendly customer service and clean truck and supplies Highly recommend

DANIEL AYERS 
Rating:
5.0

Have equipment available for emergency use. I had an emergency, and I was not able to complete my move, because no trucks were available for me to extend my rental. I was told, I could not extend my rental. Your advertisement is a lie, because you do not allow the customer to make changes to their rentals. Not happy at all.

TYZENIA WILLIAMS 
Rating:
4.0

The man working at Oglesby auto was awesome. He showed up just to make sure we got checked in ok. Your 24/7 phone system was bad. He helped us the best he could but couldn't print anything out for us because of the self/mobile choice I had made when reserving. I was uncomfortable with totally paperless. I wanted to change my check out option but couldn't. He was a nice guy, and a good facility but i did not like the process overall. It was ok.

Jaim Ahmed 
Rating:
5.0

Great experience.

Lynette Bryant 
Rating:
5.0

Phone app: works about 20% of the time. I rent trucks & vans frequently. The app fails & gives “network problems” as the reason. I can log in, pull up my order, edit my order, whatever. But when it’s time to pick up or drop off the truck—“network problems.” A scientific wonder: network outage that affects some functions on one app. You’ve heard this complaint 1000s of times & you’ve done nothing about it. That’s the beauty of a monopoly.

James Howland 
Rating:
5.0

Easy, straightforward, professional, exactly what I needed it to be.

Marlynda Foster 
Rating:
4.0

Customer did not leave a comment.

Burair Alsaihati 
Rating:
5.0

Customer did not leave a comment.

Clara York 
Rating:
5.0

Excellent drop-off experience.

Roger Nielsen 
Rating:
1.0

This location is not called Oglesby Auto, but Kat Kars. When dropped off at that location, it was not checked in. We were told to drop it off in a field. No paper work was exchanged. After several calls to the business were not answered and 2 calls to 1-800-go-U-Haul, the owner of the company finally called me to tell me the trailer was checked in. No additional charges were applied. I have been uncomfortable & anxious with this entire return process.

LYNNE STELZLENI 
Rating:
5.0

Nothing. They were awesome!

Trava Barnett 
Rating:
5.0

Very friendly, professional and helpful! Very user friendly and courteous!

Sampson Christian 
Rating:
5.0

Customer did not leave a comment.

shandi daniels 
Rating:
5.0

Customer did not leave a comment.

jana grizzard 
Rating:
5.0

everything was handled quickly and easily--no drama--perfect!

mike deagen 
Rating:
5.0

Very friendly folks, helpful and efficient!

rod wilson 
Rating:
3.0

Customer did not leave a comment.

Angus Jameson 
Rating:
5.0

Customer did not leave a comment.

Daniel Baker 
Rating:
5.0

No complaints...I was treated well by the staff and the vehicle met all my needs

trevor rogers 
Rating:
4.0

Customer did not leave a comment.

Jerard Adams 
Rating:
2.0

Customer did not leave a comment.

Amalie Rosales 
Rating:
3.0

Customer did not leave a comment.

Samar Husain 
Rating:
5.0

Customer did not leave a comment.

Jeremy Lofty 
Rating:
3.0

I needed to doAfter I picked up the truck I initially made my reservation for one way but later needed to use the truck to bring more items back. I left a message with an employee to find out what I needed to do and inquire about additional charges but I never received a call back. I called several time but was unable to get in touch with anybody.

Ladontric Walton 
Rating:
1.0

Customer did not leave a comment.

Brent Hadden 
Rating:
4.0

Customer did not leave a comment.

lisa miles 
Rating:
5.0

Very nice people. Made the experience easy and fast

Stuart Firth 
Rating:
5.0

Customer did not leave a comment.

marselle oglesby 
Rating:
4.0

Customer did not leave a comment.

Tom Colvin 
Rating:
5.0

Owner was very nice and extremely helpful with rental. I will definitely rent from this location from now on.

Amy Bowman 
Rating:
4.0

Customer did not leave a comment.

Kelly Smith 
Rating:
4.0

Customer did not leave a comment.

McKenzie Burns 
Rating:
4.0

Customer did not leave a comment.

JASON JONES 
Rating:
5.0

Customer did not leave a comment.

nicholas hayward 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS TYLER 
Rating:
5.0

Customer did not leave a comment.

gary mann 
Rating:
4.0

No problems at all with the return. They quickly checked me out and I received the receipt by email.

Robert Riley 
Rating:
5.0

Customer did not leave a comment.

Kerry Herndon 
Rating:
5.0

Very happy with the process and will certainly recommend and use this site again. Moving is extremely stressful and we had a very positive experience as we started our moving day!

JEFFREY POUCHER 
Rating:
5.0

Customer did not leave a comment.

Thomas Hamburg 
Rating:
5.0

Customer did not leave a comment.

Ethan Nunnally 
Rating:
5.0

Customer did not leave a comment.

Rakeyta Timmons 
Rating:
3.0

I'm not sure

Karen Bridges 
Rating:
2.0

Little sketchy location and guy had a pistol on his hip so not welcoming. I returned 3 packs of unused and still wrapped pads and the guy said that it would be credited but was not on the receipt. I emailed 2 days ago to remind him at 879004_AFM@uhaul.com but have gotten no response. I would like my money back for the 3 packs of furniture pads.

Robert Dietz 
Rating:
1.0

Rented Car Trailer which was parked between two non-operating cars in mud. Took over an hour to get the trailer out after almost getting my motor home stuck in the mud. Notice other trailers and truck also in mud.

Terry Bohlen 
Rating:
5.0

Excellent, courteous management. Very professional.

William King 
Rating:
5.0

Excellent people! The young man treated me as a member of his family. Highly recommend!

Christopher Butler 
Rating:
5.0

Customer did not leave a comment.

Hunter Allen 
Rating:
5.0

It was quick and easy. Really liked the place we got the truck from we will be back!

David Parker 
Rating:
1.0

This is a wheel and tire store that does U-haul on the side. There was not enough space to turn around a trailer, and the parking area was a mud-pit. Staff was indifferent, did not offer to help disconnect or move my trailer. I was not given a receipt and I had to escalate to U-haul corporate to confirm that they actually did process my return.

Gardner Whiting 
Rating:
5.0

This survey should address the service provided by UHaul and not be limited to the pickup and return locations. UHaul's performance was rather poor. The reservation software used does not seem to work and it took for ever for the customer and the folks at the pickup and delivery places to perform all of the necessary tasks (ex.: filling out the same forms several times over, slow processing or nothing at all, etc.). If the folks at the pickup and delivery places hadn't been so patient and professional we would've given up! They deserve extra pay for putting up with this system! Looking at this form it appears that UHaul is quicker to evaluate its partners than itself!

Dominique Carton 
Rating:
5.0

Nothing!!!! Best customer service ever. An example for all to follow.

douglas robinson 
Rating:
5.0

Customer did not leave a comment.

Eugene Wotell 
Rating:
5.0

I am disappointed that I was charged $8.00 damage protection when I did not request or authorize that charge.

Gregory Williamson 
Rating:
5.0

Customer did not leave a comment.

Nicki Bolton 
No reviews have been submitted for this location.

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